Terrace/patio

Reviews of TownePlace Suites by Marriott Sarasota Bradenton West

2.5 out of 5
TownePlace Suites by Marriott Sarasota Bradenton West
5451 Cortez Road West, Bradenton, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 212 reviews" "
Rating 8 - Good. 40 out of 212 reviews" "
Rating 6 - Okay. 18 out of 212 reviews" "
Rating 4 - Poor. 8 out of 212 reviews" "
Rating 2 - Terrible. 14 out of 212 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

JUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but overpriced for 260 a night
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Juan,Thank you for allowing TownePlace Suites Sarasota Bradenton West to host your recent stay. While we're happy you had an enjoyable experience, we're sorry you were disappointed with our current rates; we appreciate your valuable feedback. Thank you for your comments, and we hope to have the opportunity to welcome you back the next time you're in the area.Sincerely,Hotel Management

6/10 Okay

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quick one night stay. The place itself is decent, but part of the area around hotel has some creepy folks walking around and trash all over. The one thing very concerning was on the south side of building the door to enter building (which you need your key to enter) would not close properly and was open about 2ft. I would close it when I saw it open , but it would happen time and time again. There were also people living in their car Parked right there. An open door like that could be something bad happening at any time. I complained to front desk, they said a new part for the door is on order. But they didn’t have enough people to check it all the time…
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Darlene,Thank you for providing your review. We are happy to hear you enjoyed our establishment overall. Your feedback regarding the malfunctioning door is appreciated. Guest safety is of the highest priority to us. We hope that you will consider staying with us again in the future.Sincerely,Hotel Management

8/10 Good

Vonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay on way to Anna Marie Island
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Vonda,Thank you for choosing TownePlace Suites Sarasota Bradenton West! Your positive feedback is greatly appreciated, and we're thrilled to have contributed to your journey. Our team looks forward to welcoming you back for another pleasant stay!Sincerely,Hotel Management

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. People partied late outside so a bit noisy until midnight.
Response from General Manager on 26 Jan 2024
Dear Mark,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's unfortunate there was some noise disruption during your visit. Our team is always happy to assist in situations like this. The next time you're in the area, please come see us again at TownePlace Suites Sarasota Bradenton West!Sincerely,Hotel Management

8/10 Good

cain

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Edward

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, Terrible front desk staff and management. I was traveling with my family and the property did not honor my room type. I PREPAID for two queen beds at time of booking. I was placed in a room with one King bed and a small pull out sofa. There was no discussion from the staff that the room type I prepaid for wasn't available at check in. I had to go back down to the reception. The staff informed me that since I booked through a 3rd party travel site they didn't have to give me the room I requested and paid for. There was no offer of refund for the difference in room price and No offer to make the situation right. It was basically, too bad, this is what you get. I immediately called Orbitz and they confirmed the property was required to honor the room type I booked. Orbitz then called the property and the story changed. Now reception was saying my room had flooded so they had to make a substitution. Yet, they failed to mention any of this to me. This is not how checkin should go at 11:00 pm at night. Furthermore, I had to make multiple calls to get a credit for the difference in room types. A terrible experience.
Stayed 3 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Edward,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations and offer our sincere apologies for any inconvenience this may have caused you. Your feedback will be discussed internally, and we wish you safe travels ahead.Sincerely,Hotel Management

8/10 Good

Alfredo

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!!
Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Thanks so much for this glowing review of TownePlace Suites Sarasota Bradenton West! We're delighted to hear you enjoyed your stay. It was a pleasure having you here, and we look forward to your next visit. Sincerely,Hotel Management

10/10 Excellent

Betty Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient. Then I was blown away by the friendly professional staff. I very much enjoyed my stay.
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Betty Ann,Thank you for your five-star review! We're delighted that our convenient location and team's professionalism elevated your stay. It's our pleasure to provide a memorable experience, and we eagerly look forward to welcoming you back to TownePlace Suites Sarasota Bradenton West for another delightful visit!Sincerely,Hotel Management

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Beautiful and clean hotel. Room was great, beds were comfortable. Guy at service desk was very friendly
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Lindsay,We were happy to provide you with clean, comfortable accommodations, and we're glad you felt welcome while you were here. Should your travels bring you back to the area, please come see us again at TownePlace Suites Sarasota Bradenton West!Sincerely,Hotel Management

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
Dear Marianne,We're delighted to hear that you had a great stay with us! Your positive feedback is much appreciated, and we hope to welcome you back again to TownePlace Suites Sarasota Bradenton West.Sincerely,Hotel Management

2/10 Terrible

camilo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Travis, West New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Travis,Thank you for your enthusiastic feedback! We're thrilled to hear that everything was great during your stay. Your satisfaction energizes our team, and we can't wait to welcome you back for another five-star stay at TownePlace Suites Sarasota Bradenton West.Sincerely,Hotel Management

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Jorge

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok except the water. Is smelly real bad. The need a water treatment for the facility
Stayed 1 night in Oct 2023
Response from General Manager on 6 Oct 2023
Dear Jorge,Thank you for bringing this to our attention. We will certainly look into this further. Overall, we hope you had a great time at TownePlace Suites Sarasota Bradenton West!Sincerely,Hotel Management

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Dear David,Thank you for choosing TownePlace Suites Sarasota Bradenton West! We're glad our attention to cleanliness impressed you, and we look forward to your next visit.Sincerely,Hotel Management

4/10 Poor

Diana

Travelled with family
Disliked: Room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived around midnight. Our room needs had changed and the front desk guy was AMAZINGLY accommodating! He was quick and friendly helping us with the perfect room for us!
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Shannon,It's a delight to hear that we could accommodate your room request after a long day on the road and a late arrival. We're pleased that everything was as you needed to rest up, and we can't wait to welcome you back to TownePlace Suites Sarasota Bradenton West in the future.Sincerely,Hotel Management

6/10 Okay

Sanzio

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
New hotel but is need attention on clean
That place is new I like one thing they need work on that clean , place need put new supervised i wold like stay more but I left before and breakfast is nothing
Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Dear Sanzio,We're grateful for your feedback. Our team takes your cleanliness concerns seriously, and we'll absolutely take the necessary steps to do better. Next time you're in town, we hope to have another chance to exceed your expectations. Sincerely,Hotel Management

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Camilo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was a hit or miss most had lots of attitude and were unhelpful and some were helpful.
Stayed 2 nights in Aug 2023
Response from General Manager on 28 Aug 2023
Dear Camilo, Thank you for sharing your feedback. We apologize that your visit fell short of your expectations. Your comments will be discussed internally so that we can continue to improve our guest satisfaction. We wish you the best and safe travels. Sincerely,Hotel Management

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, spacious rooms and everything clean. Free parking.
Stayed 1 night in Aug 2023
Response from General Manager on 22 Aug 2023
Dear Desiree, It was wonderful having you as our guest recently! We appreciate you shining the spotlight on our hospitable team, high standards of cleanliness, and comfortable accommodations. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another incredible stay soon!Sincerely,Hotel Management

8/10 Good

Ibelizsa

Stayed 1 night in Aug 2023

10/10 Excellent

MARIA, SUNNY ISLES BEACH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds clean and comfy. Staff very kind
Stayed 1 night in Aug 2023
Response from General Manager on 12 Aug 2023
Dear Maria,Thank you for sharing your brief yet wonderful five-star review. We are thrilled you were impressed with our great staff and comfortable accommodations and look forward to welcoming you back to TownePlace Suites Sarasota Bradenton West again soon.Sincerely,Hotel Management

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Helayne

Travelled with family
Disliked: Amenities
They took forever to do the check in.. cleaning zero
Stayed 2 nights in Aug 2023
Response from General Manager on 10 Aug 2023
Dear Helayne,Thank you for sharing your feedback. We're sorry we failed to meet your expectations and will be discussing your comments with the rest of our team for further review. We hope you have a safe trip home!Sincerely,Hotel Management

10/10 Excellent

Yolanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, hotel was clean and so was the pool
Stayed 2 nights in Aug 2023
Response from General Manager on 9 Aug 2023
Dear Yolanda,It was a pleasure to host your recent visit, and we're grateful for your review. We're delighted that you appreciated our clean accommodations and exceptional staff, and we trust you got some much-needed relaxation time at the pool. Should your travels bring you back our way, it would be a privilege to serve you again.Sincerely,Hotel Management

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Close to everything. Very clean.
Stayed 4 nights in Jul 2023
Response from General Manager on 8 Aug 2023
Dear Victoria,When choosing TownePlace Suites Sarasota Bradenton West for your stay, clean, convenient, and welcoming accommodations are always expected. Thank you for leaving us your review and letting us know how we checked the right boxes for a five-star experience. Safe travels, and we would be honored to have you as our guest on any future visits to Bradenton. Sincerely,Hotel Management

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe area, clean and comfortable beds, nice shower.
Stayed 3 nights in Jul 2023
Response from General Manager on 4 Aug 2023
Dear Desiree,Wow! Thank you for sharing your succinct yet delightful review. We are thrilled you were impressed with everything we have to offer and hope we have the pleasure of welcoming you back to TownePlace Suites Sarasota Bradenton West again someday.Sincerely,Hotel Management

2/10 Terrible

Kary

Hated it
Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Dear Kary,We value our guests' feedback and opinions. We would love to know how we could've bettered your stay. Thank you for sharing. Sincerely,Hotel Management

8/10 Good

Marvin

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was awesome clean pretty and affordable! Location was great not far to many things in the area The staff was awesome ! My one complaint was breakfast! It was horrible the toaster don't work the round scrambled egg patties sucked the sausage was cold ! I would've liked to have seen some cheese slices available ! A working toaster maybe chocolate milk! Some variety ! Other than that it was great !
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Paul, It was such a pleasure having you as our guest! We appreciate you shining the spotlight on our high standards of cleanliness, hospitable team, and excellent value. Your feedback regarding our breakfast offerings will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope to welcome you back soon!Sincerely,Hotel Management

10/10 Excellent

Maria

Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property accommodated us when our flight was delayed for hours. They allowed us to check in at nearly 4 AM. The room was spacious and was more than what we expected. Only 15 minutes from Anna Maria Island!
Stayed 1 night in Jul 2023
Response from General Manager on 12 Jul 2023
Dear Lisa,On behalf of the TownePlace Suites Sarasota Bradenton West team, thank you for staying with us and for your review! While we are sorry for the conditions that brought you to our hotel, we're happy that our convenient location and spacious accommodations were both highlights of your time with us. We hope to welcome you back the next time you're in the area!Sincerely,Hotel Management

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly associates
Stayed 2 nights in Jul 2023
Response from General Manager on 12 Jul 2023
Dear Robert,We're always thrilled to hear when our guests have had such a wonderful stay at TownePlace Suites Sarasota Bradenton West. It's especially great to know that you were so well taken care of by our team. Thank you so much for taking the time to share your kind words, and we hope to welcome you back soon!Sincerely,Hotel Management

10/10 Excellent

Hidenori, Corona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from General Manager on 5 Jul 2023
Dear Hidenori,Thank you for being our guest at TownePlace Suites Sarasota Bradenton West and for sharing your kind, five-star review. We are thrilled you enjoyed your stay and we hope we have the pleasure of welcoming you back again someday.Sincerely,Hotel Management

10/10 Excellent

Magda lizeth, queens

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel, clean and very modern. we really liked our stay here
Stayed 1 night in Jun 2023
Response from General Manager on 2 Jul 2023
Dear Magda,Thanks for choosing to stay at TownePlace Suites Sarasota Bradenton West. It was our pleasure to provide you with clean and modern accommodations. We trust we'll see you again soon!Sincerely,Hotel Management

10/10 Excellent

Foid, Laval

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good dining options
Stayed 2 nights in Jun 2023
Response from General Manager on 30 Jun 2023
Dear Foid,Thank you for staying with us at TownePlace Suites Sarasota Bradenton West. It is great to see that you enjoyed our delicious on-site restaurant and trust your room was to your liking. We look forward to welcoming you back in the future. Sincerely,Hotel Management

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient to the beaches of Anna Maria Island.
Stayed 2 nights in Jun 2023
Response from General Manager on 17 Jun 2023
Dear Marie,Thanks for choosing TownePlace Suites Sarasota Bradenton West. We're thrilled that our desirable location worked perfectly for your beach getaway! Come back and see us again!Sincerely,Hotel Management

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Night Divine
I enjoyed my stay very much. I was particularly impressed by the option to self check in up to 24 hours early by email however I don't know how much time it really saved. LOL! The General Manager working the front desk at check in was very polite even after dealing with the guest before me that was on his cellular phone the entire time. That annoyed me and I could barely contain my feelings. She was patient and professional. Once I received my keys, I disinfected the space to my comfort level. I did notice that the comforter had a little makeup on it. A spot cleaning handled that. The couch had food crumbs and lots of hair on it, nothing a good vacuuming couldn't handle so we opted not to use it for the one night. The bathroom was clean as was the full kitchen and refrigerator. The bed was so comfortable. I slept like a baby. My partner made use of the TV. He was quiet so I'm assuming it was just fine. I enjoyed the continental breakfast offering as well. It was a treat to have a hotel ACTUALLY serving breakfast for a change. My only suggestion would be softer towels. The bath towels were pretty rough other than that I enjoyed my brief stay and will definitely be back.
Stayed 1 night in Jun 2023
Response from General Manager on 13 Jun 2023
Dear Julia,We are thrilled to read that you had a five-star experience with us. Our team works hard to ensure our guests are satisfied, and we will be sure to inform the general manager of your kind words. It is wonderful to know that you enjoyed the comfort of your bed and our delicious breakfast. To know that you will definitely be back is the best compliment we could receive. Having you as our guest was an honor, and we look forward to welcoming you back.Sincerely,Hotel Management

10/10 Excellent

Yasmany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 2 nights in Jun 2023
Response from General Manager on 13 Jun 2023
Dear Yasmany,Thank you for choosing TownePlace Suites Sarasota Bradenton West, and it was a pleasure to have you as our guest. We hope you enjoyed your visit to Bradenton and had time to relax by the pool and soak up some beautiful Florida sunshine. Please join us again for another five-star stay. Sincerely,Hotel Management

2/10 Terrible

Hale

Stayed 2 nights in Jun 2023

2/10 Terrible

ALEXANDRA

Travelled with family
Disliked: Cleanliness, staff & service
Elevator was out of service and hallways were dirty 😡
Stayed 2 nights in May 2023
Response from General Manager on 4 Jun 2023
Dear Alexandra,Thank you for your constructive feedback, and we're sorry for falling short of your expectations. Your comments will be discussed internally, and we wish you the best. Sincerely,Hotel Management

6/10 Okay

Christine

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing
Was not impressed Stayed 3 nights was not expecting anything fancy but the room was a suite and for 3 adults When we arrived we had to go to the desk to get the bedding for the pullout no biggie but we stated there would be 3 adults and expected the room would have what we needed It said if you want to be eco friendly just hang your towels. The next morning had to get more towels because of 3 people again went to the desk got the towels left for the afternoon and the towels we hung up were gone but room wasn’t cleaned but the towels were gone another trip to the desk for towels Found clothes left in a drawer tell desk and they gave us trash bags to put the clothes in was expecting someone to come and get them not do it ourselves 3 rooms cleaned in the hallway we were in and the trash and towels etc were left in the hall for about 24 hours I will say the breakfasts were good but would not stay there again
Stayed 3 nights in May 2023
Response from General Manager on 4 Jun 2023
Dear Christine,Thank you for sharing your feedback, we apologize that we failed to meet your expectations. Your remarks will be used to continue improving and we wish you safe travels on your next adventure.Sincerely,Hotel Management

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, would definitely stay again!
Our stay was great and would stay again. Clean and comfortable great amenities in room. The only downfall was free breakfast and the overflowing trash cans, coffee goes empty alot and have to ask someone to replenish. And replenish the food as well. On Saturday we got rubbery hard boiled eggs and chewy bacon. But when I found out there was only 1 lady trying to do a 3 person job, I totally understood. The way things are today, no one wants to work! I felt really bad for her. The manager who was the front desk person, came out to help her. While he was doing that, (even with a sign “be right back” A rude person was pounding on the bell! They definitely need more staff.
Stayed 2 nights in May 2023
Response from General Manager on 1 Jun 2023
Dear Darlene,It was an honor to have you as our guest at TownePlace Suites Sarasota Bradenton West, and we are thrilled you enjoyed our clean, comfortable accommodations. We also appreciate your patience and understanding as we work to make sure all of our guests are well taken care of. Thank you for sharing your kind review. We hope to have the privilege of welcoming you back again someday.Sincerely,Hotel Management

2/10 Terrible

Tania, FAIR OAKS

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed at this hotel for 2 nights this past weekend. Room was ok. Wall to wall carpet which I hate because it's a bacteria trap. I called the front desk and requested for them to clean our room because we were going to be gone all day. We wanted to come back to a clean and tidy room. Front desk clerk said, " we only clean our hotel rooms every 3 days." First off, what the hell? Why? I paid full price for 2 nights and was denied a room cleaning. Complete BS. We came back from being gone all day to beds unmade, no clean towels, carpets not vacuumed. Hotel wants to cut corners by not paying housekeeping to clean rooms daily, but wants to charge you full price for their rooms. Rip off. I also need to mention the hotel is in a rough part of town. The Walmart next door has a bunch of low life thugs shopping in it and we saw the cops and fire department there twice the 2 nights were there. I'd avoid this hotel. Don't appreciate the cheap tactics to make excuses to not clean rooms. That's their job and that's what you pay for! Never coming back.
Stayed 2 nights in May 2023
Response from General Manager on 24 May 2023
Dear Tania,While we appreciate guest feedback, we are sorry to see that we did not meet your expectations. We are always working to improve and will be sure to share your comments internally. On behalf of our entire team, we wish you happy travels ahead.Sincerely,Hotel Management

10/10 Excellent

Donald

Stayed 1 night in May 2023