Indoor pool, outdoor pool, pool umbrellas, pool loungers
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Reviews of Helena Park - Ultra All inclusive

5 out of 5
Helena Park - Ultra All inclusive
Sunny Beach, Sunny Beach

Reviews

9.4

Exceptional

Rating 10 - Excellent. 31 out of 43 reviews" "
Rating 8 - Good. 10 out of 43 reviews" "
Rating 6 - Okay. 1 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

6.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Michal

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 6 nights in Sep 2022

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Sep 2022

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Raluca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming up Roses
This is an amazing hotel with GREAT Chefs and Staff. Everyone was so friendly. The all inclusive was nothing short of 5 star. I’d recommend this hotel to anyone staying in Sunny Beach.
Stayed 3 nights in Jul 2021

10/10 Excellent

Iliuta Catalin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice personal and the room Is according 5 starts standard.
Stayed 2 nights in Jun 2021

10/10 Excellent

Enache

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If the Royal Palace Helena Park Hotel was an all inclusive cruise ship, it would be known as the Titanic not because of the level of service but the experience... -not issued wrist bands upon arrival and were refused drinks and when the bartender called the front desk they were told we weren’t untitled to drinks. Had to go back to front desk to get wrist bands -took numerous trips to the front desk to have the minibar switched over to the all inclusive package -air conditioning was shut down for the season so the room was 28 degrees -staff that just didn’t seem to know what they were doing, was very confused about what is included in the all inclusive package, the bar staff doesn’t know when the restaurant opens etc... They tout themselves as an ultra all inclusive, but they are far from it. This is suppose to be a 5-star resort, but in reality it’s more like a 3-star. Maybe we just got unlucky, but would not recommend this place to friends and would not stay there again.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2019

6/10 Okay

Zahra

Disliked: Property conditions & facilities, room comfort
For families with kids not for couples or solo
For families and kids resort, including the “ ultra all paid for” system and kids entertainment. No direct access to beach or even view of beach. A bit disappointing when it comes to room comfort ( ie Pillows, no robs, no slippers, laundry..etc). Not a 5 star hotel or setup.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Keep the spirit
I stayed here last summer. This year seems that maintenance and cleaning staff are also on holiday. Still nice place, friendly atmosphere.
Stayed 2 nights in May 2019

10/10 Excellent

constantin eugen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helena Park Sunny Beach
comfortable hotel with nice outdoor and indoor pools, gym, welness center, sauna, several restaurants with variety of food. hotel is clean, has friendly staff. I loved the pool located in a nice yard, with the pool bar and a restaurant nearby. hotel is located in norther part of Sunny Beach in a quiet area. sunbeds near the thsea are also available by courtesy of the hotel.
Stayed 3 nights in Sep 2018
Response from Helena Resort Team on 1 Nov 2018
Dear constantin , Thank you very much for your review and all the compliments. It is really important for us to know, that our guests are satisfied with their stay. We sincerely invite you again! Best Regards, Helena Resort Team

8/10 Good

Martin, South Wales

Big enough for most, but small enough to carr
A lovely hotel, that's big enough to have everything you need, but small enough to care. All the staff were very friendly and helpful. The restaurant staff went out of there way to make our anniversary extra special. Some of our family are booked to go again in June.
Stayed 14 nights in Aug 2018
Response from Helena Resort Team on 1 Nov 2018
Dear Martin, Thank you very much for your review and all the compliments, it is really important for us to know, that our guests are satisfied with their stay. We sincerely invite you again! Best Regards, Helena Resort Team

10/10 Excellent

Antoaneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best 5* hotel in Sunny Beach
Wonderful hotel, good food, amazing staff!
Stayed 6 nights in Jul 2018
Response from Helena Resort Team on 1 Nov 2018
Dear Antoaneta, Thank you very much for your review! We are happy that you enjoyed your stay with us and hope to see you in the future. All the best, Helena Resort Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018
Response from Helena Resort Team on 1 Nov 2018
Dear Guest, Thank you very much for your high evaluation. We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry. Best Regards, Helena Resort Team

10/10 Excellent

Enache

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2018

8/10 Good

Carl, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great hotel, it is out of the way of the strip which is great for a relaxing holiday and it is not noisy at all during the day.
Stayed 3 nights in May 2018
Response from Helena Resort Team on 1 Nov 2018
Dear Carl, Thank you very much for your review! We are happy that you enjoyed your stay with us and hope to see you in the future. All the best, Helena Resort Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Timothy, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
It was great. The staff was all very friendly. They spoke very good English. Just a very nice relaxing atmosphere.
Response from Helena Resort Team on 1 Nov 2018
Dear Guest , Thank you very much for your review! We are happy that you enjoyed your stay with us. We always doing our best to make our guests happy and satisfied with their stay. Our Team sincerely invite you again ! Best Regards, Helena Resort Team

10/10 Excellent

Guy, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing, beautiful garden, large rooms , very close to the beach. We had an Ultra all inclusive packege , that supposed to include everything , but for some reason the Sauna and Spa area except the indoor pool were for extra charge. The food in the hotel is good, but everyday it was almost the same. We get a room upgrade for free and can say that the service is awesome. Real 5 star hotel , I will visit Helena Resort again.
Response from Helena Resort Team on 1 Nov 2018
Dear Guest , Thank you very much for your review! We are happy that you enjoyed your stay with us. We always doing our best to make our guests happy and satisfied with their stay. We sincerely invite you again ! Best Regards, Helena Resort Team

10/10 Excellent

dean, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August 2015 holiday
Had a lovely stay, the staff were very friendly, plenty of food to choose from and very tasty I only had chips 1 lunchtime. Hotel was very clean and I would definitely go back.
Response from Helena Resort Team on 1 Nov 2018
Dear Guest , Thank you very much for your review! We are happy that you enjoyed your stay with us. We always doing our best to make our guests happy and satisfied with their stay. We sincerely invite you again ! Best Regards, Helena Resort Team

10/10 Excellent

biyanka, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helena park
Everything was great. Very friendly hotel staff.great food.
Response from Helena Resort Team on 1 Nov 2018
Dear Guest , Thank you very much for your review! We are happy that you enjoyed your stay with us. We always doing our best to make our guests happy and satisfied with their stay. We sincerely invite you again ! Best Regards, Helena Resort Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. The beds are not for 5 star hotel. The room simple
Response from Helena Resort Team on 1 Nov 2018
Dear Guest , Thank you very much for your review and all the compliments. It is really important for us to know, that our guests are satisfied with their stay. We sincerely invite you again! Best Regards, Helena Resort Team

10/10 Excellent

OPREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Helena Resort Team on 1 Nov 2018
Dear Guest, Thank you very much for your high evaluation. We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry. Best Regards, Helena Resort Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Helena Resort Team on 1 Nov 2018
Dear Guest, Thank you very much for your high evaluation. We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry. Best Regards, Helena Resort Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Helena Resort Team on 1 Nov 2018
Dear Guest, Thank you very much for your high evaluation. We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry. Best Regards, Helena Resort Team

10/10 Excellent

ivan, bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
next year again
Response from Helena Resort Team on 1 Nov 2018
Dear Guest , Thank you very much for your review and all the compliments. It is really important for us to know, that our guests are satisfied with their stay. We sincerely invite you again! Best Regards, Helena Resort Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very pleasant
What a great holiday, food is amazing, grounds are beautifully maintAined and sea is great_clear very good for children
Response from Helena Resort Team on 1 Nov 2018
Dear Guest , Thank you very much for your review and all the compliments. It is really important for us to know, that our guests are satisfied with their stay. We sincerely invite you again! Best Regards, Helena Resort Team

8/10 Good

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

yoram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
הכל כלול לזוגות
חדרים גדולים ויפים . הכל כלול כולל המיני בר (לא כולל ריפיל) האוכל מגוון אך לא תמיד טעים. המיקום של המלון בסוף הטיילת . יש חוף פרטי כולל כסאות נוח ושימשיות חופשי. הצוות אדיב מאוד. ארוחות כמעט בכל שעה.
Stayed 5 nights in Sep 2018
Response from Helena Resort Team on 1 Nov 2018
יורם היקר, תודה רבה על הסקירה שלך ועל כל המחמאות, זה באמת חשוב לנו לדעת, כי האורחים שלנו מרוצים מהשהייה שלהם. אנו מזמינים אותך שוב! כל טוב, צוות הנופש הלנה

10/10 Excellent

Lucyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polecam
Hotel bardzo dobry. Rozważamy ponowny wyjazd tam lub do Helena Sands (na zdjęciu). Wino szczególnie czerwone nie było najlepszej jakości.Ale całość OK.
Stayed 7 nights in Aug 2018
Response from Helena Resort Team on 1 Nov 2018
Droga Lucyno, Dziękuję bardzo za Twoją recenzję! Cieszymy się, że cieszył się Pan pobytem u nas i mamy nadzieję, że zobaczymy się w przyszłości. Wszystkiego najlepszego, Zespół Helena Resort

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018

8/10 Good

R, Limburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuk hotel vlak bij het strand gelegen
Prima hotel vlak bij het strand leuke boulevard met veel winkeltjes
Stayed 7 nights in Jul 2018
Response from Helena Resort Team on 3 Nov 2018
Beste gast, Heel erg bedankt voor uw beoordeling! We zijn blij dat je van je verblijf genoten hebt en hopen je in de toekomst te zien. Al het beste, Helena Resort Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super miejsce, czysta plaża, hotel zadbany, darmowe leżaki. Spędziłam tylko kilka dni i szczerze polecam. iIdealne na krótki wypoczynek.
Stayed 2 nights in Jun 2018
Response from Helena Resort Team on 1 Nov 2018
Drogi Gościu, Dziękuję bardzo za Twoją recenzję! Cieszymy się, że cieszył się Pan pobytem u nas i mamy nadzieję, że zobaczymy się w przyszłości. Wszystkiego najlepszego, Zespół Helena Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conforme à la description
Parfait.
Stayed 2 nights in Aug 2017
Response from Helena Resort Team on 1 Nov 2018
Dear Guest, Thank you very much for your review! We are happy that you enjoyed your stay with us and hope to see you in the future. All the best, Helena Resort Team

10/10 Excellent

Mattias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great service. Good quality of the all inclusive buffets, with a lot of options. Very nice garden. Very close to the beach. The all inclusive wine is terrible. I wouldn't even call the red one wine.
Response from Helena Resort Team on 1 Nov 2018
Dear Guest, Thank you very much for your review! We are happy that you enjoyed your stay with us and hope to see you in the future. All the best, Helena Resort Team

10/10 Excellent

Alla, Latvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Fantastic service
Cleanliness of room/hotel - excellent Quality of service - excellent Hotel amenities - excellent Hotel location - excellent
Response from Helena Resort Team on 1 Nov 2018
Dear Guest , Thank you very much for your review and all the compliments. It is really important for us to know, that our guests are satisfied with their stay. We sincerely invite you again! Best Regards, Helena Resort Team

8/10 Good

Thobias, falkenberg

Liked: Cleanliness, property conditions & facilities, room comfort
Fint hotell
Fint hotell men servicen kunde förbättras genom bättre engelskspråkig personal. Buffén var fin men kanske lite enkelriktad. Det hade varit gott om det funnits lite snacks att tillgå mellan målen.
Response from Helena Resort Team on 1 Nov 2018
Kära gäst, Tack så mycket för din recension! Vi är glada att du njöt av din vistelse hos oss och hoppas vi ses i framtiden. Med vänliga hälsningar, Helena Resort Team

10/10 Excellent

Анна, Солнечный берег

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helena park
Отличный отель. Подходит для отдыха с ребенком! Отличная еда и очень удачное расположение.
Response from Helena Resort Team on 1 Nov 2018
Уважаем гость, Мы очень благодарны, что вы выбрали Helena Resort на время вашего отдыха в Болгарии и за то, чтобы поделились своими комментариями. Мы ценим Ваши приятные слова относительно нашего отеля и будем рады видеть Вас вновь в Helena Resort в будущем. С уважением, Команда Helena Resort

10/10 Excellent

Sjur, Bergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott anlegg på Sunny Beach med RO!
Hadde flott opphold på Helena Park. Rent flott stort anlegg med parkomåde rundt som gav ekstra ro om man ville ha det. Egen barneklubb og basseng område. God mat, Hyggelig betjening. Ville reist dit igjen
Response from Helena Resort Team on 1 Nov 2018
Kjære gjest, Tusen takk for din anmeldelse! Vi er glade for at du likte oppholdet hos oss og håper å se deg i fremtiden. Beste ønsker, Helena Resort Team

10/10 Excellent

petri salonen, hyvinkää

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hyvä palvelu
erittäin hienopaikka
Response from Helena Resort Team on 1 Nov 2018
Arvoisa vieras, Kiitos paljon arvostelustasi! Olemme iloisia siitä, että nautitte lomastasi ja toivottavasti näemme sinut tulevaisuudessa. Kaikki parhaat, Helena Resort Team