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Reviews of Hampton Inn Bourbonnais Kankakee

2.5 out of 5
Hampton Inn Bourbonnais Kankakee
64 Ken Hayes Dr, Bourbonnais, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 317 out of 441 reviews" "
Rating 8 - Good. 84 out of 441 reviews" "
Rating 6 - Okay. 22 out of 441 reviews" "
Rating 4 - Poor. 6 out of 441 reviews" "
Rating 2 - Terrible. 12 out of 441 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very neat and clean hotel. Not only was our room very neat, the common areas were also very tidy. The breakfast area was great, also very clean, and the food was hot and tasty. The dining area was kept clean throughout the morning. And be prepared to fall in love with fresh cookies at the check-in counter!
Stayed 2 nights in May 2024

8/10 Good

Mackenzie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient to food!
Stayed 3 nights in May 2024

10/10 Excellent

Brenda

Liked: Cleanliness
Very pleased with service and room.
Stayed 1 night in May 2024
Response from Jessica Y. AGM on 13 May 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jessica Y. AGM on 4 May 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Sharon

Travelled with family, Travelled with pets
Seemed updated and clean
Stayed 1 night in Apr 2024
Response from Jessica Y. AGM on 1 May 2024
Thank you for completing a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Richard, Grand Blanc

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Jessica Y. AGM on 1 May 2024
Thank you for completing a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but pricey
Stayed 3 nights in Apr 2024
Response from Jessica Y. AGM on 1 May 2024
Thank you for completing a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jessica Y. AGM on 1 May 2024
Thank you for completing a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica Y. on 27 Mar 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica Y. on 27 Mar 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Lynette, Bartlett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel clean and quiet
Stayed 1 night in Mar 2024
Response from Jessica Y. Assistant General Manager on 18 Mar 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Angela

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and accommodating.
Stayed 1 night in Mar 2024
Response from Jessica Y. Assistant General Manager on 18 Mar 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Will be back
Stayed 2 nights in Mar 2024
Response from Jessica Y. Assitant General Manager on 18 Mar 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly from the front desk to the manager and cook. We had an issue with our room and the manager was very quick to respond and was very accommodating to resolve the problem.
Stayed 1 night in Feb 2024
Response from Jessica Y. Assistant General Manager on 18 Mar 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

6/10 Okay

Susan c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Hampton Inn but this time the coffee machines were broke and no ice because the filters needed to be changed. That was an inconvenience to us.
Stayed 1 night in Feb 2024
Response from Jessica Y. Assistant General Manager on 6 Feb 2024
Thank you for taking a moment to complete a survey about your recent stay with us. On behalf of the entire staff, we apologize for the issues you experienced during your stay. Unfortunately, our area had just undergone a boil order from Aqua Illinois. For guest and staff safety, we are required to follow these orders and any additional steps that we are required to take after the order is lifted. This includes sanitizing the machines and replacing all filters. We apologize for any inconvenience this caused. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
Very helpful clerk, quiet rooms, clean bathroom
Stayed 1 night in Feb 2024
Response from Jessica Y. Assistant General Manager on 6 Feb 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Clean pool. Great breakfast.
Stayed 1 night in Feb 2024
Response from Jessica Y. Assistant General Manager on 6 Feb 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Fidencio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica Y. Assistant General Manager on 6 Feb 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Khrista

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Jan 2024
Response from Jessica Y. Assistant General Manager on 6 Feb 2024
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jessica Y. Assistant General Manager on 23 Dec 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

8/10 Good

Kristin, Charleston

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jessica Y. Assistant General Manager on 23 Dec 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very good hotel
My son and I stayed 1 ngiht at the Bourbonnais Hampton Inn in Bouurbonnais, IL. We were very pleased with the cleanliness and quietness of the entire place. Staff was professional, friendly, and helpful at all times. Toiletries and towels were plentiful. Complimentary breakfast was excellent with a wide variety of foods to chooses from. Our stay was very pleasant and highly recommend it to anyone.
Stayed 1 night in Dec 2023
Response from Jessica Y. Assistant General Manager on 17 Dec 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

8/10 Good

Christy

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel with a bed like a rock.
The hotel was lovely. Everything was clean. The workers were friendly and helpful. The breakfast was delicious. The bed was a slab of cement with a sheet over it. I did not sleep all night. Isn't the bed the most important part of a hotel room?
Stayed 1 night in Dec 2023
Response from Jessica Y. Assistant General Manager on 17 Dec 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit, for the most part. We apologize that you found the comfort of the bed in your guest room to be lacking. I will be sure to pass your comments regarding the bed along to Hilton corporate as a way to better future guest satisfaction, as we are currently adhering to corporate requirements for all guestroom bedding and furniture. We appreciate your feedback and will use it to fine tune our operations.

8/10 Good

DAVE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The bad was in the morning the staff was cleaning rooms and had the hall blocked. They did move the stuff when ask and were very polite
Stayed 1 night in Nov 2023
Response from Jessica Y. Assistant General Manager on 17 Dec 2023
Thank you for taking a moment to complete this survey. We appreciate your feedback and will use it to fine tune our operations.

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from Jessica Y. Assistant General Manager on 17 Dec 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jessica H. Assistant General Manager on 16 Nov 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Jessica Y. Assistant General Manager on 17 Dec 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice place to stay
There was a plastic toothpick on the counter in the bathroom when we checked onto our room, which made me question the cleanliness. Otherwise, our stay was great. The room was comfy. I like the design.
Stayed 1 night in Oct 2023
Response from Jessica H-Assistant General Manager on 30 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. I have informed the housekeeping supervisor about the toothpick found in the bathroom after check in so this does not happen again in the future. We pride ourselves in the cleanliness of our hotel so I am very disappointed that this was your first impression of our facility. We appreciate your feedback and will use it to fine tune our operations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great free breakfast
This Hampton Inn is very clean and comfortable, and has one of the best free breakfasts I've had at any hotel.
Stayed 2 nights in Oct 2023
Response from Jessica H. Assistant General Manager on 22 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

6/10 Okay

John

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Jessica H. Assistant General Manager on 23 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We apologize that we were unable to provide you with a 5 out of 5 rating stay. Please let us know what we could have done to improve your stay. We appreciate your feedback and will use it to fine tune our operations.

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jessica H. Assistant General Manager on 22 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Getaway to Visit College
Great breakfast, clean, well-maintained, overall comfortable as well.
Stayed 1 night in Oct 2023
Response from Jessica H. Assistant General Manager on 22 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica H. Assistant General Manager on 16 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Been there before and I will be back.
Stayed 4 nights in Oct 2023
Response from Jessica H. Assistant General Manager on 13 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Nola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jessica H. Asst. General Manager on 11 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel!
Stayed 1 night in Oct 2023
Response from Jessica H. Asst. General Manager on 11 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessica H. Assistant General Manager on 1 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jessica H. Assistant General Manager on 1 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessica H. Assistant General Manager on 1 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jessica H. Assistant General Manager on 1 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was not very friendly. When I asked for a receipt at check out, she told me she couldn't give me one. Seemed strange to me as we stay in another Hampton just a few nights prior and that front desk person printed one for me. The guy running the kitchen one morning couldn't keep up with bringing out food. When we came down for breakfast, there was very little food to choose from. Not his fault. He was by his self and needed help. I felt he did his best
Stayed 3 nights in Sep 2023
Response from Jessica H. - Assistant General Manager on 9 Sept 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit, for the most part. Upon reviewing your reservation, I do see that you booked a prepaid reservation through Expedia. When booking a prepaid 3rd party reservation, you are paying the 3rd party company and not the hotel directly, so the hotel is unable to provide a receipt for room and tax as those rates are hidden. I do apologize if the staff did not explain this in a kind, courteous manner. I will be speaking with the staff member to ensure this does not happen again in the future. I will also be speaking with the breakfast staff to be sure they have enough food on hand for our busier weekend days. We appreciate your feedback and will use it to fine tune our operations.

10/10 Excellent

Shai

Stayed 1 night in Sep 2023
Response from Jessica H. Assistant General Manager on 1 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hampton Inn is clean! Front desk was friendly and helpful! Breakfast was good! Room was clean! I would highly recommend staying here!
Stayed 1 night in Sep 2023
Response from Jessica H.- Assistant General Manager on 5 Sept 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Fantastic facility. Will definitely be back..
Stayed 1 night in Sep 2023
Response from Jessica H.- Assistant General Manager on 5 Sept 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Jessica H. Assistant General Manager on 1 Oct 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate the feedback and hope to see you again soon.

10/10 Excellent

Miguel A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything
Stayed 1 night in Sep 2023
Response from Jessica H.- Assistant General Manager on 5 Sept 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

8/10 Good

Carrie

Stayed 1 night in Aug 2023
Response from Jessica H. - Asst. General Manager on 29 Aug 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit. We appreciate your feedback and hope to see you again soon.

8/10 Good

Kevin

Stayed 2 nights in Aug 2023
Response from Jessica H. - Assistant General Manager on 15 Aug 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit.We appreciate your feedback and hope to see you again soon.

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jessica H. - Assistant general Manager on 15 Aug 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit.We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jessica H. - Assistant General Manager on 15 Aug 2023
Thank you for taking a moment to complete a survey about your recent stay with us. We are pleased to see that you enjoyed your visit.We appreciate your feedback and hope to see you again soon.