Exterior
Check availability

Reviews of Borger Ambassador Inn

2.5 out of 5
Borger Ambassador Inn
900 East Third Street, Borger, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 173 out of 348 reviews" "
Rating 8 - Good. 108 out of 348 reviews" "
Rating 6 - Okay. 32 out of 348 reviews" "
Rating 4 - Poor. 22 out of 348 reviews" "
Rating 2 - Terrible. 13 out of 348 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
My room was real clean but smelled bad. It may be due to the local gas and carbon industry workers. Kinda hard to keep it from smelling like these products i imagine.
Stayed 1 night in Apr 2024

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities
It was well maintained and clean.
Stayed 1 night in Apr 2024
Response from Tammy Brown on 26 Apr 2024
Thank You

10/10 Excellent

Brittany, Pampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here all the time when we visit our family
Stayed 1 night in Apr 2024
Response from Tammy Brown on 26 Apr 2024
Thank You

8/10 Good

Cindy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tammy Brown on 26 Apr 2024
Thank You

10/10 Excellent

Brittany, Pampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024
Response from Tammy Brown on 5 Apr 2024
Thank You For You Review

8/10 Good

Kayden

Business traveller
Liked: Cleanliness, staff & service
Lower budget hotel, but no issues, staff was nice, rooms were big.
Stayed 4 nights in Mar 2024
Response from Tammy Brown on 5 Apr 2024
Thank You For You Review

10/10 Excellent

LaJuana

Stayed 1 night in Feb 2024
Response from Tammy Brown on 5 Apr 2024
Thank You For You Review

2/10 Terrible

Eldon

Stayed 1 night in Jan 2024
Response from Tammy Brown on 12 Mar 2024
We appreciate your business. If you could please let us know how we can make your next stay better. We wouol like to have that opportunity

4/10 Poor

Luis

Stayed 7 nights in Oct 2023
Response from Tammy Brown on 12 Mar 2024
Thank You for your feedback.

10/10 Excellent

Larry

Stayed 1 night in Dec 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the hotel was good. My room was excellent!! It is a wonderful hotel in a less than stellar area. I hate giving the opinion that it was dangerous but it’s obvious that the town has had better days.
Stayed 1 night in Jan 2024

8/10 Good

ronald, PRATHER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Place was nice and clean. Super cozy and the interior was absolutely nicely done.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel is the best. Friendly and professional with time to help me find out if there is a service in the area on a Holiday weekend. Above and Beyond with a smile. Thank you to all the great people at Ambassador Inn in Borger TX !
Stayed 4 nights in Nov 2023

10/10 Excellent

Gay

Liked: Cleanliness, staff & service, property conditions & facilities
Large clean room. Interior doors. Nice Staff. No frills, but I didn't need any!
Stayed 1 night in Nov 2023

2/10 Terrible

Marisa

Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
This was the 3rd time staying at the Ambassador hotel in Borger TX. We had great everything all 3 times. Always clean, staff was awesome. This time was great for other reasons jacuzzi!!! They let us check in earlier than 3. They were great when i lost the key card. We will stay there again.
Stayed 2 nights in Nov 2023
Response from Tammy Brown on 27 Nov 2023
Thank You

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended stay
The stay which was 33 days long was great. Was able to accommodate me every way they could, and all the desk personnel where polite and professional. The house keeping was detailed and efficient, though i cleaned up my room before leaving everyday. The price and location is perfect and recommended.
Stayed 28 nights in Oct 2023
Response from Tammy Brown on 6 Nov 2023
Thank You So Much

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness
The worst part was that i reserved an executive King room and was given a standard double queen. I was told that a reservation only guaranteed "a room", not the room that was reserved. A standard room should be less than an executive room, but i was also told that the price i got was a "good one". They also ran out of quarters for their ONE washing machine, which was in constant use and took several attempts to access. I called the service number that was provided, and was told there was breakfast, then arrived and was told there was not. Cleanliness is still pretty decent, but less than it was the previous year. The staff was accommodating enough, but nothing special.
Stayed 3 nights in Oct 2023
Response from Tammy Brown on 6 Nov 2023
Thank You

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2023
Response from Tammy Brown on 6 Nov 2023
Thank You

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
This is our go to stay when we are in town visiting
Stayed 1 night in Oct 2023
Response from Tammy Brown on 24 Oct 2023
Thank You

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
We love our stay here when we are visiting our daughter.
Stayed 1 night in Oct 2023
Response from Tammy Brown on 24 Oct 2023
Thank You

8/10 Good

Gibson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Tammy Brown on 24 Oct 2023
Thank You

6/10 Okay

Tara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here many times and sadly the property has really gone down in quality. They no longer serve breakfast citing that no one was eating it…in 2020…yeah…no one was eating buffets in 2020, but seems like they’re charging more for way less and a half clean hotel.
Stayed 3 nights in Aug 2023
Response from Tammy Brown on 10 Oct 2023
I am sorry to hear that. However we have not served breakfast since 2017 when we purchased the hotel. Also at that time we reduced our rates and have not increased them in well over 3 years.

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly desk staff. Comfortable bed. Clean room. Area surrounding hotel (location) is a bit run down
Stayed 1 night in Oct 2023
Response from Tammy Brown on 6 Nov 2023
Thank You

6/10 Okay

Preston

Stayed 1 night in Sep 2023
Response from Tammy Brown on 10 Oct 2023
Thank You for your review

8/10 Good

Tommie

Stayed 1 night in Sep 2023
Response from Tammy Brown on 10 Oct 2023
Thank You for your review.

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Tammy brown on 29 Sept 2023
Thank You

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel as long as you check your room.
Clean room, low noise and Friendly staff. Is right next to a construction site but wasnt noisy. Wish there were sheer curtains not just blackout. No bed bugs. Pillows were too big.
Stayed 1 night in Sep 2023
Response from Tammy brown on 29 Sept 2023
Thank You for your review

10/10 Excellent

madelin

Stayed 1 night in Sep 2023
Response from Tammy Brown on 17 Oct 2023
Thank You

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tammy brown on 12 Sept 2023
Thank You

10/10 Excellent

Justin

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tammy brown on 12 Sept 2023
Thank You

2/10 Terrible

Grace

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambassador Inn front desk manager Tammy and Crystal, yelled at me when i asked and not willing to assign a room closer to the front lobby for stronger wi-fi signals which I have conveyed for weeks because I have a need to do my remote work. Tammy the manager outright to cancel my reservations for the next two weeks and asked me to leave. Will not recommend this model.
Stayed 2 nights in Aug 2023
Response from Tammy brown on 5 Sept 2023
Ms Barr As we tried to explain to you on several occasions during your prior stays we could only assign a room to you that was available. We did our best to accommodate you. I apologize if you felt we were yelling or rude to you. We were just unable to meet your needs.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Borger business
Very accommodating and friendly staff. Beds were comfortable. Could use new carpet.
Stayed 2 nights in Aug 2023
Response from Tammy brown on 29 Aug 2023
Thank You For Your Feedback

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! Great bang for your buck!
Fast & easy check-in. Staff was very friendly & helpful. Bed was extremely comfortable! Room temperature was excellent. Large parking lot was able to accommodate truck & trailer parking. Rates were very reasonable. Would definitely stay here again!
Stayed 1 night in Aug 2023
Response from Tammy brown on 29 Aug 2023
Thank You For Such A Positive Review

2/10 Terrible

ansley

Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
please call my phone number. i would like to speak to corporate and i am in contact with my lawyer. i will be suing you guys for poor management and terrible staff. michelle munger is terrible and deserves to be fired. i will be pressing charges. also charged my card over $500 for a room that was paid for. had the janitor beat my door down until i answered BEFORE check out. and i fell in the shower. a police report has been made. thank you and have a very blessed day. i would hate to have to do this to you guys. but your choice of management is horrific and i will be pressing charges. for defamation of character, theft of service, harassment, and i hope she gets fired. her attitude is terrible. arianna mcdowell is the best worker that holiday inn has.
Stayed 1 night in Aug 2023
Response from Tammy brown on 5 Sept 2023
I believe you have the wrong Hotel. We do not have an employee by either of those names. And You have never stayed with us

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, dated but clean typical small town
Stayed 2 nights in Aug 2023
Response from Tammy brown on 23 Aug 2023
THANK YOU

10/10 Excellent

Martin

Liked: Staff & service
Great value
Stayed 1 night in Aug 2023
Response from Tammy brown on 17 Aug 2023
Thank You

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Tammy brown on 16 Aug 2023
Thank You

10/10 Excellent

Rene

Stayed 1 night in Jul 2023
Response from Tammy brown on 28 Jul 2023
Thank You

10/10 Excellent

Brittnie

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Got the whirlpool room while visiting my husband and it was so relaxing. Other than the roof work being done at the time. The stay was great.
Stayed 3 nights in Apr 2023
Response from Tammy brown on 17 Jul 2023
Thank You

2/10 Terrible

Eric

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had to go to the best western because of a tragedy that happened in the hotel.
Stayed 1 night in May 2023
Response from Tammy brown on 24 May 2023
I am so sorry you had to relocate As you saw a truck ran into our building and all power was turned off. i hope you will give us a chance again when we are back uo and running.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Nice rooms
Stayed 1 night in May 2023
Response from Tammy brown on 18 May 2023
Thank You

10/10 Excellent

Maria

Stayed 10 nights in Apr 2023
Response from Tammy brown on 10 May 2023
Thank You

6/10 Okay

Erin, Sunnyside

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Apr 2023
Response from Tammy brown on 18 May 2023
Thank You

10/10 Excellent

Francisco

Stayed 7 nights in Apr 2023
Response from Tammy brown on 10 May 2023
Thank You

4/10 Poor

Clint

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stay somewhere else
Air conditioner had a fan that was messed up inside. Really loud. Hard to sleep. Most of the plugs in the room did not work. Hotel smelled like marijuana
Stayed 1 night in Apr 2023
Response from Tammy brown on 13 Apr 2023
So sorry t you had a bad experience. We will waork hard to get all of your issues addresses.

6/10 Okay

Gary

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Price
Response from Tammy brown on 13 Apr 2023
So sorry the price was not in the right price range for you.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet stay, very nice staff
Stayed 1 night in Mar 2023
Response from Tammy brown on 20 Apr 2023
Thank You

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Tammy Brown on 13 Apr 2023
Thank You