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Reviews of Hotel Bifrost

3 out of 5
Hotel Bifrost
Bifrost, Borgarnes

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 117 reviews" "
Rating 8 - Good. 54 out of 117 reviews" "
Rating 6 - Okay. 26 out of 117 reviews" "
Rating 4 - Poor. 6 out of 117 reviews" "
Rating 2 - Terrible. 3 out of 117 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jenelle

Travelled with partner
Disliked: Amenities
It was alright, but it is like a dorm room and less like a hotel. Supper option was a buffet but very limited for vegetarians, and extremely expensive.
Stayed 1 night in Aug 2023

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel Bifrost staff was friendly and engaged, their dining and lobby area was clean and comfortable to relax in. The rooms were clean if a little dated, but a large amount of space to unpack if you were staying longer. Very large area for shower which was a pleasant surprise. We were overlooking some nearby homes and there was some traffic noise, but nothing distracting. Did not try the breakfast but looked appetizing.
Stayed 1 night in Jul 2023

6/10 Okay

Sheena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel restaurant. Lovely bar. The rooms are nice, but not well designed. The shower got water all over the bathroom. There were no blackout curtains so it was bright all nice- Iceland summer. The window only cracks about an inch and there is no ventilation. It was very odd to be stifling hot in Iceland.
Stayed 1 night in Jul 2023

8/10 Good

Santoshkumar

Travelled with family
Liked: Cleanliness, staff & service
The property is a bit outdated, the bathroom needs an upgrade, however the rooms are large, with mirrors, refrigerator, a small kitchenette. The breakfast was awesome the best we had in Iceland. Dinner was good however as a vegetarian my choices were extremely limited for a price of ISK 8900. We had a stopover for one night and had a comfortable stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Cindy

Stayed 1 night in Jun 2023

8/10 Good

Serene

Travelled with partner
Liked: Cleanliness, staff & service
The service was great at this hotel and the food was good. Everything was clean. The entrance was difficult to find though. It looks like a college dorm that has been converted to a hotel. The toilet seat in room 308 needs to be fixed. The toilet seat moves around a lot. It would be nice if the rooms had bigger tvs and more channel choices. There was an odd smell in the hallway.
Stayed 1 night in May 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location for Northern Lights viewing. Very basic room, but comfortable.
Stayed 1 night in Sep 2022

10/10 Excellent

Fred Baker

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and had a very nice room.
Stayed 1 night in Jul 2022

8/10 Good

HYUNJIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant dinner wad great and also the breakfast option. Its very spacious :)
Stayed 1 night in Jul 2022

10/10 Excellent

NANCY

Stayed 1 night in Jul 2022

10/10 Excellent

Bernt, Fairview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was one of the best I ever have met, we arrived there before our booking from Orbitz did show on their computer, but he gave us a room anyway and he said we can check at dinner time if booking came true other ways we fix it in the morning!! I have never in 34 countries I have stayed in and hundreds of Hotels never got this FRIENDLY service. Bravo "10 Stars"
Stayed 1 night in Jun 2022

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid false advertisement
An old dorm room. no hot tubs as was advertised. neither has worked for over a year. The manager does not care to correct the advertisement.
Stayed 1 night in Jun 2022

10/10 Excellent

Santilal

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2022

4/10 Poor

Adam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived, my reservation could not be found that I had made a month earlier (and had a receipt for, confirming my payment). We had an overpriced dinner at the restaurant, the salted cod was terrible and they did not attend to us at the table. We discovered the two glasses in our room were dirty, with lip marks on them and specks of dirt. At check out time, they still had not resolved the issue of the reservation and asked for payment for both our dinner and room which was confirmed to have already been paid on the receipt I showed them. The hotel has an odd atmosphere. The main things that are good: large rooms and the breakfast. The people working there tried, but this place clearly has poor management and administration and should not be on Expedia if it is not receiving communication about reservations and payments.
Stayed 1 night in May 2022

6/10 Okay

Ciaran

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At Bifrost but Thor was away at the time
Overall had a great time, hotel is around back and a large square dark brown building.
Stayed 1 night in Oct 2021
Response from Hristijan on 4 Dec 2021
Dear Guest, Thank you for your review. We're thrilled to hear that you had a good time with us. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Weekend stay for business
Stayed 3 nights in Jan 2020

2/10 Terrible

MU

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel's response was terrible. When I was not able to go to this hotel due to delayed baggage and road conditon, I asked the hotel to cancel the booking or transfer to other day via message in Expedia. However, they didn't do any reply until I sent the second message next day. Although I was not able to use phone call, they said I should have called them to push it and refused cancel and refund without considering my situation. Finally I was not able to stay here and get any refunds for cancell booking, even an portion of breakfast. It was worst hotel experience I've ever had.
Stayed 1 night in Dec 2019
Response from Alma on 14 Jan 2020
Dear MU. I am sorry that you feel this way. As I told you in my response I was happy to transfer your booking to another day. The reason we did response so late was due to the fact that we never received your initial request. When you sent the second mail we answered immediately. We need to follow the booking policy and that is why you did not get a refund. I hope you enjoyed the rest of your holiday here in Iceland.

8/10 Good

Björnfríður Ólafía

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable room, fantastic food
Large room with table and 2 chairs and kitchenette. Huge bathroom. Very nice lady working there helped us resolve a situation with a reservation we had for the next town we were going to. The food at the restaurant there was fantastic. Best meal we had on our entire trip. Only negative was no wash clothes in the bathroom. Encountered this at a few other hotels - maybe that is a European thing? We were told this hotel was a dormitory for a college. If so, these college students live in luxury.
Stayed 1 night in Jul 2019

4/10 Poor

Virgil

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
My top floor room ceilings were so low I could not stand in half the room. Also barely enough room to move around the bed in areas I could stand.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Jenny

Liked: Cleanliness, room comfort
Ho Hum
A Hotel that is remote but handy for breaking the journey on the Ring Road. Beautiful and much less known Glanni Waterfall nearby where we enjoyed some walks and the lava field landscape is amazing. The Hotel seemed to only have 1 staff member on at any one time who was everything to everyone. Cosy and warm and the room was spacious. Enjoyed the Hot Thermal pool.
Stayed 1 night in Apr 2019

8/10 Good

hlp, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place for one night stop. Rooms are renovated, very big, comfortable twin beds, room has with kitchen amenities, huge bathroom. Reception needs renovation and staff to serve it, as at the moment restaurant staff serve the reception desk and you have to wait. Also the lady when I checked in wasn't very polite and did not shows me the way to the rooms, which are in separate building so I had to figure out by myself, anyway on the next morning the other girl in the restaurant was very friendly, helpful and polite. So might be is good her colleagues to learn from her about hospitality.
Stayed 1 night in Mar 2019

8/10 Good

Helgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Feb 2019

2/10 Terrible

P, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
This is a nice, quiet hotel and a convenient stopping point to northern Iceland. However the hotel have charged me twice for the room and despite agreeing to refund, 20 days later have still not done so. I will now have to pursue this through my credit card company.
Stayed 1 night in Oct 2018
Response from Alma on 14 Nov 2018
I am really sorry about this and we will of course fix this immediately. I will make sure that you get a refund as soon as possible.

8/10 Good

Verified traveller

Breakfast was not very good. Even the coffee tasted burnt. Bathroom was outdated and not the cleanest. Location was good for us on our tour of Ring Road.
Stayed 1 night in Oct 2018

8/10 Good

Melania

Liked: Staff & service, property conditions & facilities, room comfort
Nice location near Gabrok crater
Friendly and helpull staff. Huge room, more like an apartment, with a small kitchen and fridge. Comfy beds and wonderfull mountain views. The shower was big, but it had no curtain, so the bathroom floor was flooded after every shower. The towels were not clean which was a bit disturbing. There is also a gym, but it didn't look so good, and a hot tub. The breakfast was tasty and various. The hotel is being renovated now, so I'm hoping it would look a lot better in the future.
Stayed 1 night in Oct 2018

6/10 Okay

Bo, Denmark

Liked: Cleanliness, staff & service, room comfort
Restaurant staff are also handling the reception, which may give you long waiting time in the restaurant when guests arrive. Hot tub is small and in a very unappealing location. We we given incorrect hours for breakfast and thus missed it one day. Rooms however are nice and spaceous. Most staff friendly.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, comfortable room and excellent customer service
Stayed 1 night in Sep 2018

8/10 Good

Francis, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent breakfast, good service, Restaurant very expensive
Stayed 1 night in Sep 2018
Response from Candice Michelle - Reception on 25 Sept 2018
Thank you for your kind words, we are glad you enjoyed your stay. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Candice Michelle - Reception on 25 Sept 2018
Thank you! We are glad you enjoyed your stay! Best regards

10/10 Excellent

Cora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Candice Michelle on 1 Sept 2018
Thank you for staying with us, we hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel a little way out of town..
Out in the country no restaurants around however there is one at the hotel. We had a large pizza there.
Stayed 1 night in Jun 2018
Response from Candice - Reception on 6 Jul 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay a night!
Had a wonderful night with a good breakfast. Good place to stay when you are near the area. In front of the highway.
Stayed 1 night in Dec 2017
Response from Candice Michelle on 1 Sept 2018
We are glad you enjoyed your stay!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
iceland 2017
Tour around Iceland
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Emily, Dorchester

Liked: Cleanliness, staff & service, room comfort
Not very homely feeling but fine for a night or 2
Hotel is in a series of buildings which seem like an odd mismatch. Felt a bit like a school campus. Our room was in a large concert block away from the main building. Room was large and clean if in need of a bit of a revamp. Just felt a little uncosy. Restaurant seemed expensive even by Icelandic standards and food was mediocre. Hot tub was lovely and warm and in a sheltered area but a bit full of leaves. Breakfast buffet was good and the staff very friendly, helpful and informative.
Stayed 1 night in Oct 2017

6/10 Okay

Jamie

Liked: Staff & service, property conditions & facilities, room comfort
Community Stay
It is not a traditional hotel stay, but we were satisfied with the room and efforts to make sure we were comfortable and also checking out before 8am.
Stayed 1 night in Oct 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was helpful, and the room was good. The food service and quantity was lacking.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
OK
Sólveig was the most helpful staff I've met in Iceland. Although I have changed my mind few times, she's still very patience to arrange the rooms for us. The hotel was a bit disappointed, the window next to the radiator could not close properly and the windows were dirty. The room & the bathroom were spacious but with small bed.
Stayed 1 night in Oct 2017

10/10 Excellent

kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was fantastic and let us check in almost 5 hours early. We were exhausted from an overnight flight. The kind woman at the front desk even ran across to the other building to check if our room was ready. Definitely will recommend to other travelers
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value hotel
Clean, quiet, comfortable, nice breakfast.
Stayed 1 night in Sep 2017

8/10 Good

Kah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Hotel was ok and breakfast is included but room is not very comforting. Pretty old and just doesn't seem that clean.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient to Hwy 1.
Nice room and shower. Breakfast was included - average. Room was nicer than rest of the grounds. Would stay there again.
Stayed 1 night in Sep 2017