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Reviews of Homewood Suites by Hilton Bonita Springs

3 out of 5
Homewood Suites by Hilton Bonita Springs
8901 Highland Woods Blvd., Bonita Springs, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yina, Miami Springs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious hotel rooms! Totally recommend for families
Stayed 2 nights in May 2024
Response from Mike on 28 May 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay, and we hope to see you again very soon.

6/10 Okay

Jesmary

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
Time for check in to long!
Stayed 2 nights in May 2024
Response from Mike on 28 May 2024
Thank you for your review of your recent stay. We apologize for the delay at check in. We will address your concerns to improve our overall service.

10/10 Excellent

Elianet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time and we love it. It was extremely clean and the breakfast made me feel like in a fancy restaurant. The room was quiet and had all kind of dishes and spoon and everything you need to cook. And the pool was amazing not that big but very aesthetic. I will recommend good price good location, clean and amazing breakfast and a lovely staff. My new favorite in Bonita Springs .
Stayed 2 nights in May 2024
Response from Mike on 28 May 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and all the amenities the hotel has to offer. We hope to see you again very soon.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on 28 May 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay, and we hope to see you again very soon.

8/10 Good

Erkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, kitchen was fully equipped, however, kitchenware were quite old. Although it was old, the facility was overall in good condition except the carpets. Staff were kind and responsive. Overall, we enjoyed staying there and recommend it.
Stayed 4 nights in May 2024
Response from Mike on 28 May 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay. We will be renovating out hotel later this year which will address the carpets. We hope to see you again very soon.

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Mike on 21 May 2024
Thank you for your review of your recent stay. We apologize that your stay did not meet your expectations. We hope you will give us another chance if your travel brings you back to the area.

10/10 Excellent

exquenia

Liked: Cleanliness, staff & service, property conditions & facilities
Homewood Suites by Hilton Bonita Springs is good hotel
Stayed 1 night in May 2024
Response from Mike on 20 May 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay. WE hope to see you again very soon.

10/10 Excellent

Dana

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great place to stay!
Stayed 7 nights in May 2024
Response from Mike on 20 May 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay. WE hope to see you again very soon.

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good breakfast and the pool area was clean
Stayed 1 night in May 2024
Response from Mike on 14 May 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and our breakfast and pool area. We hope to see you again very soon.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Mike on 13 May 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay, and we hope to see you again very soon.

10/10 Excellent

Daniela

Stayed 1 night in May 2024
Response from Mike on 14 May 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and our breakfast and pool area. We hope to see you again very soon.

10/10 Excellent

perry

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for this nice stay
Stayed 2 nights in May 2024
Response from Mike on 13 May 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay, and we hope to see you again very soon

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 2 nights in May 2024
Response from Mike on 13 May 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay and we hope to see you again very soon

8/10 Good

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mik on 7 May 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, we love the peace and the cleanliness
Stayed 1 night in Apr 2024
Response from Diana on 28 Apr 2024
Thank you for your review. We appreciate your business and hope you will return in the future. Did your pet enjoy the dog treat jar? We look forward to seeing you again in the future.Should you have any questions, please do not hesitate to contact us any time.Again thank you for staying with us at Homewood Suites in Bonita Springs, FL.Diana MarlowFront Desk Agent/Night Auditor

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooms because they were roomy with the exception of the sofa which was like sitting on a rock.
Stayed 2 nights in Apr 2024
Response from Mike on 26 Apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and the size of the room. We will be renovating out hotel later this year and will be replacing the sofa. We hope to see you again very soon.

6/10 Okay

Indira

Travelled with family
There should have been more cooperatin withing the staff. My request was not conveyed properly and timely.
Stayed 9 nights in Apr 2024
Response from Mike on 26 Apr 2024
Thank you for your review of your recent stay. We apologize that your requests were not addressed in a timely manner. We will review your comments with our Front Desk team to better improve service.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for a family w kids!
Stayed 1 night in Apr 2024
Response from Mike on 22 Apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay, and we hope to see you again very soon.

6/10 Okay

Jaime

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very friendly. Only complaint is the AC was making an extremely loud noise and kept us awake at night
Stayed 1 night in Apr 2024
Response from Mike on 22 Apr 2024
Thank you for your review of your recent stay. We apologize that your room did not meet the standards you had when reserving a room. We will certainly review that AC Unit and make necessary fixes.

4/10 Poor

Latassa

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The best part about this property was the people. The staff was very kind and did a great job of interacting with guests while ensuring we had privacy to enjoy our stay. Maggie at the food and beverage area was exceptionally kind and provided wonderful customer service. Unfortunately, the hotel itself needs a lot of work. The rooms are dated, we opted to pay for an "upgrade" and there was a roach in the upgraded room. The king suite was cramped and uncomfortable and the upgraded 1 bedroom was the room with the roach issue. I cannot vouch for any of the other room types but these rooms did not meet the standard I would expect from a Hilton property. There is a lot of maintenance that needs to be addressed at this property. I would not recommend the hotel to others. I came here to save a bit of money and it was not worth the savings. If you have wiggle room in your budget, you'll want to stay elsewhere.
Stayed 7 nights in Apr 2024
Response from Mike on 22 Apr 2024
Thank you for your review of your recent stay. We apologize that your stay did not meet the expectations you had when reserving a room. We will be undergoing a full renovation this fall that will change the overall Guest Experience. We hope you will give us another chance in the future.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 3-star hotel, it was a great. Clean, updated rooms; a spacious studio. Pool was cleaned and well maintained and had nice BBQs that guests could use. We stayed there for 5 nights and rarely heard noise from other rooms. Enjoyed the included breakfast (except not much in the way of gluten or dairy free). We’d stay there again.
Stayed 5 nights in Apr 2024
Response from Diana on 14 Apr 2024
Thank you for the nice review. We hope to be able to have you back in the future. Hopefully, we will see you again. Let us know if you will be back and if you have any special requests for breakfast, we will do our best to accommodate your wishes.Thank youDiana MarlowFront Desk Agent/Night Auditor

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on 8 Apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

James

Mary was great!
Stayed 3 nights in Apr 2024
Response from Mike on 8 Apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay, and that Mary provided such great service. We hope to see you again very soon.

10/10 Excellent

Nanette

Stayed 1 night in Apr 2024
Response from Mike on 22 Apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay, and we hope to see you again very soon.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 1 night in Mar 2024
Response from Mike on 1 Apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

Odalys

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Is perfect
Stayed 2 nights in Mar 2024
Response from Mike on 27 Mar 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

2/10 Terrible

Nicholas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mike on 28 Mar 2024
Thank you for your review of your recent stay. We apologize that your stay did not meet the standards you had when reserving a room in Bonita Springs. We would appreciate any additional information to better assist in improving our hotel.

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very attentive
Stayed 3 nights in Mar 2024
Response from Diana on 26 Mar 2024
Thank you for your feedback. We look forward to having you stay with us again.ThanksDiana MarlowFront Desk Agent/Night Auditor

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was immaculate and bedding was comfy. Friendly staff and quite easy to park.
Stayed 1 night in Mar 2024
Response from Mike on 25 Mar 2024
Thank you for your review of your recent stay. We are vert\y happy that you enjoyed your stay and we hope to see you again very soon.

8/10 Good

lenuta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean,quite,near everything you want do.
Stayed 4 nights in Mar 2024
Response from Mike on 22 Mar 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

8/10 Good

Jose

Stayed 1 night in Mar 2024
Response from Mike on 8 Apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had quite a bit of trouble with my booking through Expedia. Had to reschedule as Homewood didn’t have my booking. On arrival I once again didn’t have my booking even though an Expedia agent helped me- NOT THE HOTELS FAULT. Courtney at the front desk was able to get me the room for the same price as Expedia. She was very knowledgeable and helpful on what to see and do in the surrounding areas. The breakfast every morning was convenient and delish.
Stayed 7 nights in Mar 2024
Response from Mike on 18 Mar 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and that Courtney provided such great service. We hope to see you again very soon.

8/10 Good

Sonja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked: a welcoming atmosphere; the breakfast room and the friendly hostess, the variety; cleanliness Did not like: one of the party had problems with the wi-fi, could not connect to Internet
Stayed 2 nights in Mar 2024
Response from Mike on 15 Mar 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

Mayard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Dmarlow on 11 Mar 2024
Thank you for the awesome review. We hope to see you again in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and welcoming! The Breakfast staff did a great job of putting out a very nice spread with the added hot dishes! The pool water was tested and the area was very nice, grills available, on site self laundry, a workout room, newspapers, maps, a lending library, cold water in the available during the day-all great amenities for guests!
Stayed 5 nights in Feb 2024
Response from Mike on 19 Feb 2024
Thank you for your review of your stay. We are very happy that you enjoyed your stay and the amenities at the hotel. We hope to see you again very soon.

10/10 Excellent

Donn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable beds. nice options for breakfast. very clean.
Stayed 1 night in Feb 2024
Response from Mike on 19 Feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Mike on 14 Feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.Michael DillonGeneral Manager

10/10 Excellent

Renata

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good breakfast, clean rooms, quiet neighborhood, good location
Stayed 4 nights in Feb 2024
Response from Mike on 12 Feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you back again very soon.

4/10 Poor

Jana

Stayed 4 nights in Feb 2024
Response from Mike on 20 Mar 2024
Thank you for your review of your recent stay. We apologize that your stay did not meet the expectations that you had when reserving a room. We hope you will give us another chance in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a solid 3 star hotel. Spacious rooms with a small kitchenette. Free parking and wifi. Also the free breakfast was pretty good each morning. The hotel was very clean and super convenient to everything! Our family would definitely stay here again.
Stayed 5 nights in Feb 2024
Response from Mike on 6 Feb 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay and our rooms and breakfast exceeded your expectations. We hope to see you again very soon.

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, friendly and helpful!!
Stayed 9 nights in Jan 2024
Response from Mike on 2 Feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and the staff provided such great service. We hope to see you again very soon.

8/10 Good

Synath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2024
Response from Mike on 2 Feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

4/10 Poor

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is seeming dated and not cared for. Stains on a lot of the chairs. Our bathroom sink was cracked and caulked badly. The taps and toilet were leaking. Pillows on the bed were lumpy and uncomfortable.
Stayed 7 nights in Jan 2024
Response from Mike on 29 Jan 2024
Thank you for your review of your recent stay. We apologize that your room did not meet the expectations that you had when reserving a room. We will certainly share your comments with our Maintenance team and repair the items in that room.

10/10 Excellent

Alla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient hotel. A bit dated, but solid value for the money in this area
Stayed 4 nights in Jan 2024
Response from Mike on 25 Jan 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay. We will be renovating our hotel this summer which will change the overall look of our hotel. We hope to see you again soon.

10/10 Excellent

Mike

Travelled with pets, Travelled with partner
Nice area. Great staff. Wasn’t told about the pet fee of $50. That needs to be added
Stayed 1 night in Jan 2024
Response from Mike on 22 Jan 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

8/10 Good

David

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Outstanding staff
Stayed 8 nights in Jan 2024
Response from Mike on 22 Jan 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

elmir

Stayed 1 night in Jan 2024
Response from Mike on 22 Jan 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on 22 Jan 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

Karen S

Liked: Staff & service, property conditions & facilities, room comfort
Great stay
As expected, room comfortable, breakfast was excellent. Loved that there were real plates and silverware, not paper and plastic!
Stayed 1 night in Jan 2024
Response from Mike on 19 Jan 2024
Thank you for your review. We are very pleased that you enjoyed your stay and our breakfast offerings. We hope to see you again very soon.

10/10 Excellent

Erik W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was amazing! Everyone I encountered was just awesome. The elevator could use an update :)
Stayed 4 nights in Jan 2024
Response from Mike on 17 Jan 2024
Thank you for your review. We are very pleased that you enjoyed your stay. We will be fully renovating our hotel this fall and the elevator will be updated at that time. We hope to see you again very soon.