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Reviews of Holiday Inn Express Bloomington West, an IHG Hotel

2.5 out of 5
Holiday Inn Express Bloomington West, an IHG Hotel
1031 Wylie Dr, Bloomington, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 413 reviews" "
Rating 8 - Good. 136 out of 413 reviews" "
Rating 6 - Okay. 57 out of 413 reviews" "
Rating 4 - Poor. 26 out of 413 reviews" "
Rating 2 - Terrible. 20 out of 413 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kristine

Stayed 1 night in Mar 2024

10/10 Excellent

Joanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fellow at the front desk (I'm terrible with names) was absolutely considerate, friendly and accommodating. Exceptional service, very much appreciated.
Stayed 1 night in Mar 2024

10/10 Excellent

Fredrick

Stayed 1 night in Mar 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
not bad.
Stayed 1 night in Mar 2024

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
Very upsetting because it took an hour and a half to get us in our room. The clerk had has try several different cards (12+ cards) with 4 different rooms!!! Then he continued to not check up on us sitting in the hallway with our children. We had to always approach the front desk & say it's still not working after he had told my husband and I that he would come back! I have 2 young children that were ready to relax, go swimming, and eat that had to wait a long time! We finally had them go swimming without our room. We finally got a room but on the 2nd floor which I had requested 1st floor. I would like some sort of discount rate due to our circumstances. Thank you.
Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Margaret

Travelled with family
Disliked: Amenities
Our room was clean and comfortable. However, Breakfast was very disappointing. Biscuits were cold, hard and dry;sausage and gravy were also cold. Single coffee dispenser was empty, no backup fresh pot. The convenience of a hot breakfast on site was a principal reason for booking at this price, not pleased with this poor service
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
What a fantastic place to stay! The front desk employees in the am and pm were so nice and accommodating. Breakfast was fantastic, there was cereal, biscuits & gravy, sausage, cheese omelets, yogurt, breads & bagels. Very clean, quiet & comfortable place to stay with a heated pool and a jacuzzi!
Stayed 1 night in Dec 2023

4/10 Poor

Denise

Stayed 1 night in Nov 2023

4/10 Poor

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Margaret

Travelled with family
Disliked: Cleanliness, staff & service
Unfriendly staff
Understandably a busy weekend, it being Family weekend at ISU but the front desk staff was very unfriendly and made it seem that our check-in and check-out was a bother to them. The room was very comfortable but the shower curtain and tub had mold spots. Not sure I would stay here again.
Stayed 1 night in Sep 2023

2/10 Terrible

Tom

Stayed 1 night in Sep 2023

4/10 Poor

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had booked a queen room and ended up with a double beds. I asked for 2 nd floor. The 1st room we were taken had a musty smell. I asked for a different room. That was a little better but had mold by the heating cooling unit. I called the front desk and I showed her the mold and I informed her my husband had mold allergies. She asked me if I wanted a different room😢. Of course I said yes. She then took me to a double bed room which was a little better and I just said okay but now I will ask to be charged for double beds not queen bed. However, the front desk lady was polite about it. For $150 and change per night, they can do better than that.
Stayed 1 night in Sep 2023

2/10 Terrible

Paulette

Stayed 1 night in Aug 2023

6/10 Okay

Jacob

Stayed 1 night in Aug 2023

6/10 Okay

Amanda

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean but had a strange odor. Bathroom could have been cleaned better. Dove toiletries were empty. Hot tub was cooler temperature than pool. Pool room needed much attention, so much dirt and hair all around the area on the floor. The staff at check in and when we asked for a bar of soap (none in room) were very nice. Most efficient check-in I have ever had a hotel!
Stayed 1 night in Aug 2023

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Expected a room with a two person jetted tub. And got a room with a regular tub. Room had holes in the door and pant peeling off of the wall by shower. No towels by the pool.
Stayed 1 night in Aug 2023

10/10 Excellent

Miguel

Stayed 1 night in Aug 2023

8/10 Good

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean hotel with breakfast. What we have come to expect from Holiday Inn.
Stayed 1 night in Aug 2023

6/10 Okay

RODRIGO

Travelled with family and small children
Liked: Staff & service
Just ok. Good for one night, but not much else. No complaints but when you pay attention to the details you notice that the paint is chipping, the AC has aluminum tape holding it together, the breakfast was half empty, and there is dog hair in the rug. These details are not deal breakers, but they also make sense with the price, so once again, good for one night.
Stayed 1 night in Aug 2023

10/10 Excellent

steven

Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Night's Sleep!
Lovely Inn in Bloomington, IL. Close to most shopping and amenities. Staff are unfailingly friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fixing a door would go a long way!
Everything was great minus the hole in the bathroom door shoved full with a towel.
Stayed 1 night in Aug 2023

6/10 Okay

Wayne

Travelled with family
This was a mediocre stay, the hotel had a funny smell, our refrigerator didnt work and the bathroom door wasnt able to shut all the way because it wasnt the correct door. Hotel need some work and the parking lot sucks. 2.5 star hotel max. Overpriced rooms
Stayed 1 night in Aug 2023

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Andy

Travelled with family
Liked: Staff & service
Tub basin had rust stains, sink was missing the stopper and hair all in the drain area. Hallways had some stains. Room otherwise clean and breakfast was good. Just not what i was expecting based in other reviews. Hotel needs a little more attention to cleanliness and furniture updates.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for a quick trip
Stayed 1 night in Jul 2023

6/10 Okay

Polly

Stayed 1 night in Jun 2023

8/10 Good

Robert

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
It wasn’t horrible. Overall the beds just aren’t like any other holiday inn express that I have stayed at in the past Holiday Inn express is the only place I stay so I was surprised at the beds in this facility.
Stayed 1 night in Jul 2023

10/10 Excellent

Donna

Stayed 1 night in Jul 2023

8/10 Good

Rick

Stayed 1 night in Jul 2023

10/10 Excellent

Ami

Stayed 1 night in Jul 2023

6/10 Okay

Kimberlyn

Stayed 1 night in Jun 2023

8/10 Good

Carol

Stayed 1 night in Jun 2023

6/10 Okay

Amy

Liked: Cleanliness, staff & service, room comfort
Not such a Holiday Inn
Average cleanliness. Some updates, but looked like they did a quick makeover in bathroom. Hairdryer went out 3 minutes after turning on. When I reported my room number to front desk and hairdryer was out, the desk clerk didn’t seemed surprised at all. Hot tub out, definitely not the best experience.
Stayed 1 night in Jun 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Traveling - got a good nights sleep - good breakfast
Stayed 1 night in Jun 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
Breakfasts were terrific. Loved the low cholesterol options. Room was very comfortable. Toilet was a little sluggish but nothing that could not be managed. One of the emergency doors did not properly close and probably should be repaired for the safety of occupants. I was at a dog show with my dog and there is plenty of space to walk dogs around the hotel. Staff were lovely. Less than a mile from the fairground—you could walk if you want to walk. I would definitely stay here again.
Stayed 3 nights in May 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good
Everything was very good except the toilet. From the 1st time, it never really worked. Otherwise, the hotel was as we expected or even better.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Alison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible property. Extremely run down and smells smoky,musty, and moldy. Pool was broken, received 2 towels for 2 people for a 2 night stay. All towels and sheets were frayed. Our team’s coach stayed in a room with two mice. Was moved to another room that was infested with ants and had to be moved a third time. There’s a menu of every item in the room and what the price is if you steal it which is horribly tacky. No smoking signs and fees posted everywhere but that didn’t stop their staff from smoking in the property. I would NEVER go back.
Stayed 2 nights in May 2023

6/10 Okay

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graduation stay
Pool was not available Breakfast was tasty..nice options
Stayed 2 nights in May 2023

4/10 Poor

Pamela A

Disliked: Cleanliness, staff & service, property conditions & facilities
Dead fly in my bed that I removed. Shower was dirty/shower curtain moldy. Room was not cleaned during stay. It was a busy weekend for the area but I feel that the price was absurd for an unsanitary room.
Stayed 2 nights in May 2023

10/10 Excellent

Jeff

Stayed 1 night in May 2023