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Reviews of Candlewood Suites Bloomington, an IHG Hotel

2.5 out of 5
Candlewood Suites Bloomington, an IHG Hotel
203 Susan Dr, Normal, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 322 reviews" "
Rating 8 - Good. 89 out of 322 reviews" "
Rating 6 - Okay. 18 out of 322 reviews" "
Rating 4 - Poor. 9 out of 322 reviews" "
Rating 2 - Terrible. 5 out of 322 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Jimmy, Spring Hope

Business traveller
Liked: Staff & service
Stayed 7 nights in Jan 2024
Response from Sienna - Operations Manager on 6 Mar 2024
Thank you for taking the time to rate your recent stay with us. We strive to provide exceptional service and would love to know what we can do to improve the quality of your next stay.We hope to see you again in the future!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great marks for frindly and clean. HVAC and bed awful
Very clean, friendly and efficient service. But the memory foam mattress was hot and the HVAC was awful. Made for a lousy nights sleep.
Stayed 1 night in Nov 2023

6/10 Okay

Jazmin

Business traveller
Liked: Staff & service, amenities
Had a really weird smell but the convenience of the location was nice and the amenities were good
Stayed 11 nights in Oct 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Adan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Vernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There are things to like about this property. Great location, for one. The room seemed clean, but had a persistent unpleasant odor that was always present. My wife thought it was the "deodorizer" they use. To me it smelled a bit like dead fish. The place was sold out so requesting a move wasn't possible.
Stayed 4 nights in Sep 2023

8/10 Good

Vernie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a home away from home. The Wi-Fi was a bit problematic.
Stayed 7 nights in Aug 2023

10/10 Excellent

Vernie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place works very well for me. It’s a home away from home.
Stayed 5 nights in Aug 2023

10/10 Excellent

Laquetta

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always excellent. The rooms are very comfortable and clean, and they have everything you need for a longer stay. No breakfast or restaurant, but you have a full size fridge to get your own breakfast items, and there is always free coffee and water in the lobby, as well as coffee in the room and some food items for purchase in the lobby’s pantry. Low pet fee, and has a dedicated area for walking pets. Good patio area also. I lived in this hotel for three months and still return, so that says a lot I think.
Stayed 3 nights in Jul 2023

10/10 Excellent

Vernie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very courteous and efficient
Stayed 12 nights in Jul 2023

8/10 Good

Loralean

Stayed 2 nights in Jun 2023

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2023

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, the hotel is clean, the services are great. I was disappointed that there was no breakfast service and no shuttle to the airport. However, the manager arranged for transportation for me.
Stayed 3 nights in May 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean….easy access to main thoroughfares
Stayed 2 nights in Apr 2023
Response from Rubi on 25 Apr 2023
Lynn,We appreciate your feedback regarding your experience at our property. We look forward to seeing you again in the future.

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and facility. Super close to many restaurants and shopping centers. Check-in was very easy, quick and overall stay was very pleasing.
Stayed 1 night in Jun 2022

8/10 Good

OLAN

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2022

8/10 Good

William Nick

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
My room was clean but the refrigerator and/or sink smelled bad
Stayed 2 nights in Mar 2022

10/10 Excellent

Pauline A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, and safe
Stayed 2 nights in Feb 2022
Response from Team at the Candlewood Suites Bloomington/Normal on 8 Feb 2022
Thank you for your kind words. We hope to see you the next time you are in the area.

4/10 Poor

Gloria

Travelled with family
Liked: Staff & service
Disliked: Room comfort
I just didn't work!
I reserved a room with 2 double beds and received only bed and I believe they gave us that one because of the cheaper room rate we paid. The thermostat in the room did not work we had to get up in the middle of the night to adjust the window unit. The remote control did not shut off the tv - we had to get up to unplug it from the wall.
Stayed 1 night in Dec 2021
Response from Team at the Candlewood Suites Bloomington/Normal on 8 Feb 2022
I am sorry that you experienced issues when you stayed with us. That is not the typical experience our guests have. I hope you will stay with us again so that we can show you your stay was an anomaly.

10/10 Excellent

Daniel L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff.
Stayed 7 nights in Nov 2021

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prompt and professional!
Due to covid protocols we needed to contact the front desk for sofa bed sheets and pillows. We had to go down to pick up the sheets, but the overnight desk person had to bring us the pillows. She provided them promptly and professionally!
Stayed 1 night in Nov 2021
Response from Team at the Candlewood Suites Bloomington/Normal on 17 Nov 2021
I am glad that our Night Person was able to deliver service that you enjoyed. We hope to see you again when you come to town.

10/10 Excellent

Alex

Stayed 2 nights in Oct 2021

10/10 Excellent

MALCOLM, Warsaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was probably the best one I have ever seen in a hotel. The bathroom door was probably a 3’ door. It swung into an interior wall allowing full access to the sink, toilet and shower if you were in a wheelchair. It was spacious enough to have room to towel off after a shower.
Stayed 1 night in Oct 2021
Response from Candlewood Suites Staff on 26 Oct 2021
Thank you so much for your review. We are happy to hear that you enjoyed the facilities. We hope to see you again the next time you are in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Candlewood Suites Staff on 11 Oct 2021
Thank you for taking the time to review your stay with us. We hope to see you again.

10/10 Excellent

Melissa Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, spacious
Stayed 2 nights in Oct 2021
Response from Candlewood Suites Staff on 6 Oct 2021
Thank you so very much for taking the time to review your stay. We are so glad you enjoyed it.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet
For an extended stay, we were pleasantly surprised. Very quiet, clean and the staff was great!
Stayed 2 nights in Oct 2021
Response from Candlewood Suites Staff on 5 Oct 2021
Thank you for your kind words. Hope to see you again in the future.

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The type of hotel is very convenient when staying more than one night. Clean room and very nice staff. The food provided for purchase was great too! Nice location when visiting my student at ISU.
Stayed 2 nights in Oct 2021
Response from Candlewood Suites Staff on 5 Oct 2021
Thank you for reviewing your stay with us. We hope you will visit us again the next time you are in town. Go Redbirds!

10/10 Excellent

Michelle

Stayed 1 night in Oct 2021
Response from Candlewood Suites Staff on 5 Oct 2021
Thank you for reviewing your recent stay with us. We look forward to seeing you again.

8/10 Good

Percival

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Candlewood Suites Staff on 5 Oct 2021
Thank you for your review. We appreciate you staying with us.

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is convenient to where we needed to be.
Stayed 4 nights in Aug 2021
Response from Candlewood Suites Staff on 5 Oct 2021
Thank you for reviewing your stay with us. We hope to see you the next time you are in the area.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
It’s a good hotel for the price, does not have breakfast.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I had requested a handicapped accessible room. I made the request by telephone at the time I made the reservation and I again asked upon arrival. I was told that the room was handicapped accessible. It was NOT! There was one grab bar by the shower, there was not room for a wheelchair in the bathroom. If I had not been there to assist my wife the room would not have worked. I felt like my request was ignored and that I was deceived. They had also requested breakfast. Their idea of breakfast was apples and oranges in the refrigerator and coffee. Not at all what I expected. No cleaning service during our stay of 3 days. I will say the room was clean and neat upon our arrival. I will not be staying there again.
Stayed 3 nights in Jun 2021
Response from Candlewood Suites Staff on 22 Jun 2021
I am very sorry that you did not enjoy your stay with us. Candlewood Suites does not offer a continental breakfast as per brand standards. We do offer free coffee and fruit.

10/10 Excellent

Anupam

Liked: Property conditions & facilities, room comfort
It was great very clean very friendly,
Stayed 1 night in Jun 2021
Response from Candlewood Suites Staff on 10 Jun 2021
Thank you for reviewing your stay with us. We hope to see you again the future.

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Candlewood Suites Staff on 18 May 2021
Thank you for reviewing your stay with us. We hope to see you the next time you are in the area.

8/10 Good

Michelle M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. The check in was easy and staff was very friendly. The only negative was our mattress sagged a bit towards the center.
Stayed 1 night in May 2021
Response from Candlewood Suites Staff on 18 May 2021
Thank you so much for reviewing your stay with us. I am glad that you found the staff friendly and welcoming. We hope to see you again the next time you are in the area.

2/10 Terrible

Ericka

Disliked: Cleanliness, property conditions & facilities, room comfort
My stay was BAD. Hotel smelled like DOGS AND CATS. GUESTS OUT AND INSIDE WITHOUT DOGS BEING ON A LEASH. OVER 50% OF GUESTS I SEEN NO MASKS ON I WILL NEVER STAY HERE AGAIN
Stayed 1 night in Mar 2021
Response from Candlewood Suites Staff on 24 Mar 2021
We are very sorry that you did not enjoy your stay.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biaje
Good service
Stayed 1 night in Mar 2021
Response from Candlewood Suites Staff on 24 Mar 2021
We are glad that you enjoyed the service while you stayed with us.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Candlewood Suites Staff on 24 Mar 2021
We appreciate you taking the time to review your stay. We hope to see you again in the future.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Candlewood Suites Staff on 23 Feb 2021
Thank you so much for reviewing your stay with us. We appreciate your business and hope you will stay with us again the next time you are in the area.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Candlewood Suites Staff on 24 Mar 2021
Thank you for reviewing your stay with us. We hope to see you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is relatively small at only 4 levels. The front desk attendant was friendly and professional. The lobby offered complimentary pre-packaged cookies and hot chocolate packets for guests. The room was clean and comfortable. We chose this hotel because of the kitchenette. It offered basic cookware, a toaster and utensils except for spoons which I thought was strange. The full sized fridge and dishwasher were great and it had an ice maker in the freezer. The hotel has a Lending Locker to borrow other appliances and board games. Parking lot was packed snow and had not been plowed which was disappointing. I would expect the lot to be plowed being that it is February in IL.
Stayed 2 nights in Feb 2021
Response from Candlewood Suites Staff on 17 Feb 2021
Thank you so much for staying with us. Our snow removal company was a little bit behind due to the demand. We do apologize and hope you will stay with us again the next time you are in the area.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming, hotel was clean and bed was comfortable!
Stayed 1 night in Feb 2021
Response from Candlewood Suites Staff on 17 Feb 2021
Thank you for your kind words. We hope you will stay with us again the next time you are in the area.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Candlewood Suites Staff on 17 Feb 2021
Thank you for staying with us!

10/10 Excellent

Beth, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Great value and friendly staff
Stayed 1 night in Sep 2020
Response from Candlewood Suites Staff on 29 Sept 2020
Thank you very kindly for reviewing your stay with us.We are glad you found us to be a great value. We hope to see you again the next time you are in the area.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Safe
Everything was very clean and the room was most comfortable. Traveling alone with my 4 legged friend is not always easy. This was a great week stay.
Stayed 7 nights in Aug 2020
Response from Candlewood Suites Staff on 10 Sept 2020
Thank you so much for reviewing your stay with us. We try to make all of our guests, two legged and four legged, feel welcome. We hope to see you the next time you are in the area.

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from Candlewood Suites Staff on 8 Sept 2020
Thank you for reviewing your stay with us. We hope to see you the next time you are in the area.