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Reviews of Summerset Hotel & Suites

2 out of 5
Summerset Hotel & Suites
7900 Stage Stop Road, Blackhawk, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1003 reviews" "
Rating 8 - Good. 354 out of 1003 reviews" "
Rating 6 - Okay. 86 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Christine

They need new mattresses and fitted sheets that fit the mattress. Stained pillow cases on the pillows. The room smelled horrible like someone had been smoking in the room.
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for a great price!
Stayed 1 night in May 2024

10/10 Excellent

LaDean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in May 2024
Response from kek on 21 May 2024
Thank you for your great review! We look forward to your next stay with us.

10/10 Excellent

Justina One

Nice
Stayed 2 nights in May 2024
Response from kek on 21 May 2024
Thank you for your great review. We value your feedback and continue to provide quality service our guests appreciate.

8/10 Good

jerry, Jonesborough

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We stopped in during our cross country move. Room was newly renovated, the spa and pool were clean, and the staff was very nice.
Stayed 1 night in May 2024
Response from kek on 19 May 2024
Thank you for your great review. We look forward to your next stay with us.

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in May 2024
Response from kek on 19 May 2024
We are so pleased you enjoyed your stay with us. We hope to see you soon.

10/10 Excellent

Trish, Carbondale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service at front desk large lovely room and great hot tub!
Stayed 1 night in May 2024
Response from kek on 19 May 2024
We want to thank you for staying with us and so look forward to your next visit.

8/10 Good

Jess

Stayed 1 night in May 2024
Response from kdk on 19 May 2024
Summerset Hotel & Suites thanks you for your great review. We look forward to your next stay with us.

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and well cared for.
Stayed 1 night in May 2024
Response from kek on 12 May 2024
We so appreciate your great review and feedback. We look forward to your next stay with us. Thank you!

8/10 Good

Ricky, Box Elder

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from kek on 7 May 2024
Thank you for your great review. We strive to provide a positive stay for our guests.

10/10 Excellent

Michele

Liked: Amenities, property conditions & facilities
Very cute property and a great price
Stayed 1 night in May 2024
Response from kek on 6 May 2024
Thank you for your great review, Michele. We look forward to your next stay with us.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from kek on 6 May 2024
Thank you for your review. We strive to provide a positive stay for our guests and value your feedback.

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good price and quality.
Stayed 1 night in May 2024
Response from kek on 3 May 2024
Thank you, Sergei, for your great review. We look forward to your next stay with us.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from kek on 30 Apr 2024
Thank you, Patrick, for the nice scores. We are pleased you enjoyed your stay with us.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from kek on 30 Apr 2024
Thank you, Diane, for your nice scores. We are pleased you enjoyed your stay with us.

8/10 Good

Barbara

Stayed 1 night in Apr 2024
Response from kek on 14 May 2024
Thank you for your review. We appreciate feedback from our guests as we always strive to provide a quality experience for our guests. We look forward to your next visit with us.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly pool was great
Stayed 2 nights in Apr 2024
Response from kek on 25 Apr 2024
Thank you for your great review of our hotel. We look forward to your next stay with us. Again, Mary, thank you.

10/10 Excellent

Kay

Stayed 1 night in Apr 2024
Response from kek on 12 May 2024
We appreciate your great review, Kay! Your feedback is important to us. Thank you.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around. Grocery store across the street and gas station next door.
Stayed 1 night in Mar 2024
Response from kek on 25 Apr 2024
We thank you for your great review. Our guests are important to us and we strive to provide a positive stay. Again, Nicholas, thank you for your review.

10/10 Excellent

Celine

Good peopel
Stayed 1 night in Mar 2024
Response from kek on 18 Apr 2024
Thank you for your great review! We look forward to your next visit with us.

10/10 Excellent

casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took six days to travel across the United States to see the solar eclipse. This was by far the nicest hotel we stayed at. The room was a good size for two queen beds. There was even room for two chairs. The microwave worked and the refrigerator worked. The kitchen area for the free breakfast was clean and organized. The staff was friendly. Overall this was one of the nicest hotels I’ve stayed at. Most surprising it was very affordable. If I’m in the area again, I will be staying here for sure!
Stayed 1 night in Apr 2024
Response from kek on 18 Apr 2024
Thank you so much for your great review! What an experience to see the solar eclipse! we look forward to your next stay with us. Again, thank you for your kind words.

8/10 Good

Miguel

Stayed 3 nights in Apr 2024
Response from kek on 1 May 2024
Thank you, Miguel, for your review. We strive to provide a positive stay for our guests. Again, thank you for your great review.

10/10 Excellent

Joan, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel. Good location and the staff are friendly. Highly recommended.
Stayed 3 nights in Mar 2024
Response from kek on 5 Apr 2024
We sincerely want to thank you Joan for your great review of our hotel. We value your feedback and look forward to your next stay with us. Again, thank you!

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all the stay was good, but we were next door to the exercise room and someone was running on the tread mill at 4:00 AM two mornings in a row and woke us up both times. The posted hours on the door of the exercise room were 8:00 AM to 10:00 PM!
Stayed 2 nights in Mar 2024
Response from kek on 22 Mar 2024
Thank you for your great review. We are sorry that the sign on the exercise room was not followed according to the hours! We will look into solving that issue. Again, James, that you for your review.

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable! The hotel staff were great! Hotel was clean. I was sad the hot tub was not working.
Stayed 2 nights in Mar 2024
Response from kek on 22 Mar 2024
We are glad your stay with us was great. We value your feedback, Charlene. We have parts on order for the hot tub and expect it to be working soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Property was located right off the interstate for easy access. It was very clean (inside and outside). Very reasonably pruced
Stayed 1 night in Mar 2024
Response from kek on 15 Mar 2024
Thank you for your great review! We look forward to your next stay with us

8/10 Good

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed for one day it was quite and the staff where all very nice!
Stayed 1 night in Mar 2024
Response from dlb on 11 Mar 2024
Thank you Jeremy, We hope that you will stay with us again the next time you are in the area.

4/10 Poor

Douglas

Travelled with partner
Hot tub not working and that was the reason I booked as after a long days drive I need one to rest properly
Stayed 1 night in Mar 2024
Response from dlb on 11 Mar 2024
Doug, I am so sorry the hot tub was not working. Trust me we are trying everything we can to get it up and running properly. Please give us another chance next time you are in the area.

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kk on 7 Feb 2024
Thank you for your review. We strive to provide a great experience for our customers and value your feedback. We look forward to your next stay with us.

6/10 Okay

Maria

Travelled with partner
The property is nice. The rooms are clean for the most part. The bed was horribly uncomfortable with no additional blankets in the room for warmth. We will be finding a new motel next time we are in town
Stayed 2 nights in Feb 2024
Response from kk on 7 Feb 2024
We are sorry your stay with us was not up to your standards. We have had no negative comments on our mattresses but we will be paying attention to this in the future. Thank you for bringing this to our attention. We have blankets available for our guests and would have provided them for you at your request.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were doing a good job cleaning. Nice breakfast.
Stayed 2 nights in Jan 2024
Response from kk on 1 Feb 2024
We want to thank you for your great review David! We are glad you enjoyed your stay with us.

8/10 Good

LaJune

Stayed 4 nights in Dec 2023
Response from kk on 27 Jan 2024
Thank you for your review. We value your business and strive to provide a great stay for our guests!

8/10 Good

LaJune

Stayed 3 nights in Dec 2023
Response from kk on 25 Jan 2024
Thank you for your great review. We value guest feedback and strive to provide a positive stay for guests!

10/10 Excellent

RON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas travel
Very friendly staff. Nice big rooms. Quiet. Easy on and off the interstate.
Stayed 1 night in Dec 2023
Response from kk on 11 Jan 2024
Thank you for your great review. We look forward to your next stay with us.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from kk on 11 Jan 2024
Thank you for your great review. We strive to provide quality service to our guests.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean rooms
Stayed 3 nights in Dec 2023
Response from kk on 30 Dec 2023
Thank you for your great review! We strive to meet and exceed our guests expectations. We look forward to your next stay with us.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from kk on 19 Dec 2023
We appreciate your great review. We look forward to your next stay with us.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean place. Owner’s are great! Will definitely stay there again.
Response from kk on 19 Dec 2023
We so appreciate your review! Our guests are so important to us and we look forward to your next stay with us. Happy Holidays!

10/10 Excellent

Heidi

Stayed 2 nights in Dec 2023
Response from kk on 7 Jan 2024
Thank you Heidi for your great review! We look forward to your next stay with us and value your feedback.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from kk on 19 Dec 2023
Thank you for your review of our hotel. We appreciate your business and strive to provide the best possible experience for you.

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed 2 nites at Summerset hotel, I had no compliants, the room was very clean, hot water, temp control worked. staff friendly and helpful, and good breakfast, highly recommend. Easy on and off the freeway. gas station and grocery store walking distance. I never had to eat out so didn't use resturants. Would stay again!
Stayed 2 nights in Dec 2023
Response from kk on 19 Dec 2023
Thank you for your great review. We strive to provide the best service possible to our customers and value their comments. We look forward to your next stay with us.

10/10 Excellent

John, Flippin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management with everything as shown.
Stayed 1 night in Dec 2023
Response from kk on 19 Dec 2023
Thank you for your great review. Happy Holidays

4/10 Poor

Elfreda

Travelled with family
Stayed 1 night in Dec 2023
Response from kk on 19 Dec 2023
Thank you for your review.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from kk on 19 Dec 2023
We so appreciate your generous review. Our Guests are our priority and we strive to provide the best service possible.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from kk on 19 Dec 2023
We so appreciate your great review. We look forward to your next stay with us. Happy Holidays

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from kk on 14 Dec 2023
Thank you for your great review! We look forward to your next stay with us!

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Highly recommend
Stayed 2 nights in Nov 2023
Response from kk on 23 Nov 2023
Thank you for your great review. We appreciate it! We look forward to your next visit Marcelo

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
It had what we were looking for, close to the city, yet far enough out away from all the city noise and commotion.
Stayed 2 nights in Nov 2023
Response from kk on 18 Nov 2023
Thank you for your great review! We are happy you enjoyed your stay with us and look forward to your next stay!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from kk on 11 Nov 2023
Thank you for your great review!

10/10 Excellent

Ferdinand

Stayed 3 nights in Nov 2023
Response from kk on 29 Nov 2023
Thank you for your great review. We look forward to your next stay with us!