Front of property
Check availability

Reviews of Goldfinch Hotel Bangalore

4 out of 5
Goldfinch Hotel Bangalore
32/3 Cresent Road, High Grounds, Bengaluru, Karnataka

Reviews

7.2

Good

Rating 10 - Excellent. 31 out of 132 reviews" "
Rating 8 - Good. 50 out of 132 reviews" "
Rating 6 - Okay. 28 out of 132 reviews" "
Rating 4 - Poor. 12 out of 132 reviews" "
Rating 2 - Terrible. 11 out of 132 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ramakrishna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

SHAMNAD MUTHALIF

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is neat and clean friendly staff good break fast good facilities including airconditioning
Stayed 1 night in Feb 2024

10/10 Excellent

Chandan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Siddharth

Travelled with group
Liked: Cleanliness, staff & service, amenities
A comfortable stay. Would visit again
Stayed 3 nights in Oct 2023

6/10 Okay

Mahesh

Stayed 1 night in Sep 2023

10/10 Excellent

Ankit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property - decent value for money option with great food and staff.
Stayed 3 nights in Jun 2023

10/10 Excellent

Ramesh

Stayed 1 night in Dec 2022

2/10 Terrible

Ram sai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Nedunchezhian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible - cigarette smoke smell all over Damaged door and lock Broken plug points Dirty towels
Stayed 4 nights in Jun 2022

8/10 Good

Tanvi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay good ; breakfast is great
Stayed 3 nights in Nov 2021
Response from Jyothi Achar on 28 Dec 2021
Dear Ms. Tanvi, Greetings from Goldfinch Hotel Bangalore!!! Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back. Warm Regards Jyothi Achar Front Office Manager

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2021
Response from Jyothi Achar on 11 Nov 2021
Dear Mr. Prakash, Greetings from Goldfinch Hotel Bangalore!!! Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back. Warm Regards Jyothi Achar Front Office Manager

2/10 Terrible

Musthafa, Berlin

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I booked 3 rooms in the property, 2 superior & 1 club.1) Room1(Superior):The size & room amenities were decent.The ac was directed towards the sleeping area & could not be controlled.So we had to turn it on/off so as to regulate the temperature which i thought was a pain. The bathroom wasn't designed as it should be for a 4* hotel.The tap fittings were outdated & wasn't functioning well.Hot water in the bathroom was very scarce.2) Room2(superior):The A/c in this room did not work & we had to repeatedly call the maintenace to fix.There was an infant in this room and it was terribly hot to stay without the a/c.Even after repeatedly complaining they did not or could not fix it & the guests in the room spent the whole evening in another of our room.Finally close to midnight they gave us another room which also had a faulty a/c.We were tired & gave up.Bathroom in this room was great.3) Room3(club room):Had booked a club room for my parents as the size was bigger but here again the nightmare with the a/c continues.Similar situation as the Room 2 & finally after mid night this room was also changed to the adjacent one and they provided with a cooler which i think is creepy because if i had to book a room with air cooler i would have looked for a hotel which is cheaper and not pay ridiculous amount.The next day we continued with 2 rooms as the hotel promised better service which to an extent they did.But I cant forget all that happened previous night. Staffs were friendly.
Stayed 1 night in Jun 2020
Response from Jyothi Achar on 11 Aug 2020
Dear Mr. Musthafa, Greetings from Goldfinch Hotel Bangalore!!! We request you to accept our sincere apology for the inconvenience caused during your stay with us. We have noted your observation and have initiated necessary action. Kindly give us another chance to serve you. We will ensure your stay will be memorable. Warm Regards Jyothi Achar Front Office Manager

2/10 Terrible

Gurpur

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience at Goldfinch Bangalore
Our experience was terrible. There was muddy water in the shower. The manager was least bothered to address our concern when the issue was reported. The Wifi was crappy. When asked for a compensation, the Manager gave us a Dinner voucher for two with a validity from Jan 2020 to March 2020. That was ridiculous. It appeared that they were not interested to address our concerns. Will never ever recommend to anyone. In case if I come to know someone whom I know is planning to stay there, I will definitely discourage them to stay at Goldfinch Bangalore. The manager attitude is that they are too big to fail. Horrible horrible experience
Stayed 3 nights in Dec 2019
Response from Jyothi Achar Front Office Manager on 11 Aug 2020
Dear Sir, Greetings from Goldfinch Hotel Bangalore!! We apologize for the inconvenience caused during your stay. Due to unavoidable circumstances we could not able to meet you expectation.this time. We will make sure you have pleasant stay with us in nearing future. Warm Regards Jyothi Achar Front Office Manager

6/10 Okay

A

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Clean hotel that's inefficient.
Don't get me wrong. This is a good hotel and must have seen good days, before. But I got the feeling that the place is run entirely by interns who were inexperienced and inadequate. My first encounter happened with a check-in girl who charged GST over the GST-included amount and decided to charge my card for it. Luckily, I found out the mistake and she promised that the excess amount will be refunded on check-out. Next, I go up to the room and the lock would not open. So the intern from the reception came up and forced the lock to yield. This happened every time, I wanted to open the door, someone was called to force the lock open! I discovered that my bags weren't sent up, so I had to call for them . Which became a recurring thing. The AC wouldn't work. Call and remind. The kettle wouldn't work. Call and complain. Remind again. The flush wouldn't flush. Call. The fridge had beers but no bottle opener. Call and ask. Remind after 15 mins. Fellow comes with an opener in his keychain and wanted to open as many as I wanted to drink, in one go! They say filter coffee, but they send instant coffee. There is food served in the room with no hand tissues. Hand towels are missing in the bathroom! Two 500 ml bottles of water, are given per day. Call and ask for more. Internet doesn't work on its own. Call and remind every time you get into the room. The key cards do not get updated automatically. Call and remind. The list goes on. What goes for the place is that its clean n peaceful
Stayed 3 nights in Nov 2019
Response from Jyothi Achar Front Office Manager on 11 Aug 2020
Dear Sir, Greetings from Goldfinch Hotel Bangalore!! We apologize for the inconvenience caused during your stay. Your observation on service lapse have been seriously considered and necessary training is initiated. We will make sure you have pleasant stay with us in nearing future. Warm Regards Jyothi Achar Front Office Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Jyothi Achar Front Office Manager on 15 Nov 2019
Dear Sir, Greetings from Goldfinch Hotel Bangalore Thank you for sharing your valuable feedback and appreciation, we are delighted. Look forward to welcome you again. Warm Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Real value for money. Excellent food. My son and I had a great time. Morning buffet breakfast and dinner at The kebab studio is a real feast.
Stayed 4 nights in Sep 2019
Response from Jyothi Achar on 9 Oct 2019
Dear Sir, Greetings from Goldfinch Hotel Bangalore Thank you for sharing your valuable feedback. Look forward to welcome you again. Warm Regards Jyothi Achar Front Office Manager

6/10 Okay

Pratik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Short stay
Good staff but the room wasn't very clean and looked very old. Location is good and easy access to nearby malls.
Stayed 1 night in Aug 2019
Response from Jyothi Achar on 9 Oct 2019
Dear Mr. Pratik, Greetings from Goldfinch Hotel Bangalore!!!! Thank you for sharing your valuable feedback, we shall review your observation seriously and take necessary action. Look forward to welcome you again. Warm Regards Jyothi Achar Front Office Manager

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jyothi Achar on 9 Oct 2019
Dear Mr. Sandeep, Greetings from Goldfinch Hotel Bangalore Thank you for sharing your valuable feedback. Look forward to welcome you again. Warm Regards Jyothi Achar Front Office Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Jyothi Achar Front Office Manager on 11 Aug 2020
Dear Sir, Greetings from Goldfinch Hotel Bangalore!! We apologize for the inconvenience caused during your stay. Due to unavoidable circumstances we could not able to meet you expectation.this time. We will make sure you have pleasant stay with us in nearing future. Warm Regards Jyothi Achar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Restaurant and spa fantastic. Very good location
Stayed 1 night in Feb 2019
Response from Jyothi Achar on 9 Oct 2019
Dear Sir, Greetings from Goldfinch Hotel Bangalore Thank you for sharing your valuable feedback. We strive hard towards our guest satisfaction and comfort. Look forward to welcome you again. Warm Regards Jyothi Achar Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service
Quite a AVG at this Price | Food is Poor
They North Indian Food being served by them is pathetic. You can't even chew it. Room is very Basic. The toiletries supplied are empty box.
Stayed 1 night in Dec 2018
Response from Jyothi Achar on 9 Oct 2019
Dear Sir, Greetings from Goldfinch Hotel Bangalore Firstly I request you to accept our sincere apology for the inconvenience caused during your stay with us. We have shared your review with our Executive Chef and take neccesary action. Look forward to welcome you again. Warm Regards Jyothi Achar Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Smoking smells in corridors area and rooms All most good
Stayed 1 night in Dec 2018
Response from Jyothi Achar on 9 Oct 2019
Dear Sir, Greetings from Goldfinch Hotel Bangalore Thank you for sharing your valuable feedback. We shall review your observation seriously and take neccesary action Look forward to welcome you again. Warm Regards Jyothi Achar Front Office Manage

8/10 Good

Tiphaine, Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The club room was spacious, however not very clean. The staff is friendly but when you request anything from the reception, no matter how clear you are, you need to insist to make sure they understand what you need as they would never say no.
Stayed 3 nights in Oct 2018
Response from Jyothi on 13 Nov 2018
Dear Tiphaine, Greetings from Goldfinch Hotel Bangalore!!! Thank you for your valuable feedback. Our sincere apology for the inconvenience caused, we will certainly improve upon the above said. Assuring you our best hospitality at all times. Warm Regards Jyothi Achar Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel Close to all attractions Bathrooms need upgraded for senior citizens
Stayed 8 nights in Oct 2018
Response from Jyothi on 13 Nov 2018
Dear Sir, Greetings from Goldfinch Hotel Bangalore!!!! Thank you for the valuable feedback, certainly we will look into the suggestion for ensure guest satisfaction. Assuring you our best hospitality at all times. Warm Regards Jyothi Achar Front Office Manager

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Towel need to be changed and bathroom outdated.
Stayed 9 nights in Jun 2018
Response from Doss on 26 Sept 2018
Dear Mr.Dinesh, Greetings from Goldfinch Hotel, Bangalore!!! My team and I are delighted to receive your review of your wonderful stay with us recently. Thank you for your encouraging feedback and compliments of the Hotel. I thank you once again for your time and look forward to having more opportunities to be of service to you. Yours sincerely,

4/10 Poor

Ola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you want a comfortable stay
This place was an absolute shambles. I was shocked to read that it was built in 2015, because the rooms looked like they were at least 10 years old - dirty and worn with chipped and cracked marble and tiles. The TV screen had uneven color and burn-in. Service was appalling starting with checkin, when other disgruntled guests kept interrupting to have the staff correct mistakes while they were supposed to be helping me. My first room turned out to not be cleaned when I entered. My second room had a door to an adjoining room, through which I could hear the other guest breathe, despite having asked for a quiet room. My third room turned out to be booked for only one night and I was locked out when returning from the gym. WiFi was also turned off after one day and had to be reactivated. After checkout, I had an hour to wait to be picked up by friends. I asked for coffee, which they said they would bring. Time passed. A second person came by and asked if I wanted something, and I said I had ordered coffee and could she check for me? Yes, of course. Nothing happened. I asked a third time, before resigning to skip coffee. Twenty minutes later, a few minutes before my company arrived, the coffee arrived, so I had to gulp it down. Then they had the nerve to ask me for 7 rupees change (10 cents). On Sunday night, they had a party in the ballroom that made the entire block shake until 11:30 pm. On the positive side, Monday night was quiet - it is situated on a small back street.
Stayed 2 nights in Jun 2018
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Ola,Thank you for sharing your feedback with us. We apologize for the experience you had at our hotel. We understand your disappointment with the condition of the rooms and the issues you faced during your stay. We appreciate your feedback, and we will address these concerns with our team to ensure that necessary improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Warm RegardsJyothi AcharOperations Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
breakfast has very less options ,they will take lot of time while checking in
Stayed 1 night in Apr 2018
Response from Jyothi on 15 Nov 2018
Dear Sir / Madam, Greetings from Goldfinch Hotel Bangalore!!! Thank you for your valuable feedback. We apologize for the inconvenience caused & improve upon the above said. Warm Regards Jyothi Achar Front Office Manager

6/10 Okay

Verified traveller

Good location, well designed hotel, needs better m
Overall it is good. The check in and out procedure has to improve. They take much too long. Breakfast is average.
Stayed 2 nights in Apr 2018
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Guest,Thank you for your valuable feedback. We appreciate your positive overall experience at Goldfinch Hotel. We understand your concerns regarding the check-in and check-out procedures, and we apologize for any inconvenience caused. We will definitely work on improving our efficiency in this area. Your feedback regarding the breakfast will also be taken into consideration to enhance the quality of our offerings. We hope to welcome you back soon for an even better stay.Warm RegardsJyothi AcharOperations Manager

10/10 Excellent

chittoor, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"A Home away from Home"
So warm and so homely, it redefined stay , fantastic experience.
Stayed 1 night in Oct 2017
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Chittoor,Thank you for your kind review! We're delighted to hear that your stay at Goldfinch Hotel was warm and homely. It's our aim to redefine the hotel experience and provide a fantastic stay for our guests. We hope to welcome you back soon!Warm RegardsJyothi AcharOperations Manager

8/10 Good

Arti

Liked: Staff & service, room comfort
Great value for money
It was a very comfortable stay, the staff are very courteous and helpful, food is great, would definitely go a second time. Location is excellent
Stayed 2 nights in Oct 2017
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Arti,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had such a comfortable stay and that our staff was courteous and helpful. We're also glad you enjoyed our great food. We appreciate your support and hope to welcome you back again soon.Warm RegardsJyothi AcharOperations Manager

6/10 Okay

jd, mumbai

Liked: Staff & service, property conditions & facilities, room comfort
Special day
It was my finacee's birthday hence we had booked this hotel. The first problem that i faced was there were no bathtubs in king size bedrooms but only in the single bed rooms. A bit weird. When i told them about the day they did upgrade me in their own words and i was given room 210. The room was nice and seemed normal. There was a building right outside the window and hence nothing to view. The problem was the bathroom. The tub didn't have a stopper, it didn't seemed cleaned and the water use to flood the bathroom when anybody has a shower. It just didn't seem right. On afterthoughts maybe it was just a spare room kept and not used much. However the hotel staff and service was good. They use to come and clean the bathroom whenever called and they also arrange for a special cake. Good place to stay. Maybe next time I'd be more carefully before i chose the room.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Guest,Thank you for choosing Goldfinch Hotel for your fiancee's birthday celebration. We apologize for any inconvenience you experienced with the bathtub and the view from your room. Your feedback is valuable to us and we will ensure that these concerns are addressed. We are glad to hear that our staff provided good service and helped make your stay enjoyable. We hope to welcome you back for a more memorable experience in the future.Warm RegardsJyothi AcharOperations Manager

10/10 Excellent

venkatesh, TRICHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce, hotel close to train station and bus station
It was nice experience , the food was excellent, the supporting staff were very cordial and i will certainly stay in this hotel if i go to bangalore
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Venkatesh,Thank you so much for taking the time to share your wonderful experience with us! We greatly appreciate your kind words regarding the excellent food and the cordiality of our staff. We hope to have the pleasure of welcoming you back to Goldfinch Hotel whenever you visit Bangalore in the future.Warm RegardsJyothi AcharOperations Manager

8/10 Good

Srinath, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel with nice breakfast supper to handle
It was a short day stay but the hotel felt like home. The room and the staff are at the best. The only displeasure is with the A/C. It wasn't able to filter out the cigarette smell smoking by other guests in the hotel. This was bit annoying. But apart from this everything was crystal perfect.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Srinath,Thank you for your kind words about your short stay with us. We're thrilled to hear that our hotel felt like home and that you found our room and staff to be exceptional. We apologize for any inconvenience caused by the A/C not being able to filter out the cigarette smell from other guests. We appreciate your feedback and will take this into consideration to improve the experience for future guests. We hope to welcome you back soon for another perfect stay.Warm RegardsJyothi AcharOperations Manager

8/10 Good

shiva, h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, ambience good for family..
Stayed for 11 hours and paid for 48, hope they would reduce the fares for 24 hours, for regular customers..
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Shiva,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the fare structure for extended stays. We will definitely consider this for the benefit of our valued regular customers like you. We hope to welcome you back soon!Warm RegardsJyothi AcharOperations Manager

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just bath towel was not good

8/10 Good

Abu Baker Sidiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient,Clean,Worth the Money & Very nice hotel
It was a very nice and pleasant stay at Goldfinch Hotel, the staff was very well trained & polite, decent & helpful. All room services provided were upto the mark. Ac was very well working,(cooled the room as cool as North Pole within minutes). I didnt got to taste the breakfast as i woke up after 10.30 & whatever food i had ordered it was very well cooked & was having a great taste. The reception staff was very kind & helpfull too. Very much happy with the hotel and its services, its a must stay hotel in the heart of the city, i will suggest everyone to go for it without hesitating or thinking about something. I have already booked the hotel again for my next visit in next month.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Abu,Thank you so much for your kind words about your stay at Goldfinch Hotel! We're delighted to hear that you had a pleasant and enjoyable experience. Our staff takes great pride in providing excellent service, and your appreciation means a lot to us. We're glad to know that our room services were up to the mark and that you found our AC efficient. We apologize for any inconvenience caused regarding the breakfast timing, but we're glad you enjoyed the food you ordered. Our reception staff will be delighted to hear your compliments as well. It's wonderful to hear that you had such a positive experience that you have already booked with us again for your next visit. We look forward to welcoming you back next month!Warm RegardsJyothi AcharOperations Manager

8/10 Good

SANJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHECK OUT TOOK ALMOST 45 MINUTES AS THERE WAS ONLY ONE PERSON IN THE MORNING AT 8.45 AM (PEAK TIME). HE WAS A CONFUSED PERSON ALMOST TAKING 30 MINUTES TO CLEAR ONE GUEST.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the delay you experienced during the check-out process. We understand the importance of efficiency, especially during peak hours. We will address this issue with our team to ensure a smoother and quicker check-out experience for our guests in the future. We appreciate your patience and hope to welcome you back soon.Warm RegardsJyothi AcharOperations Manager

6/10 Okay

ks

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel need an improvement in services.
The hotel is really good in terms of stay and the restaurants, however the lobby service needs lots of improvement. Check in time took more than 15 minutes the staff were not informed about the room allocation and chatting with each other for quiet a long time. The size of the room and comfortness was really excellent and enjoyed the stay. Food, there are multiple options if you are kabab lover please do book table in advance which is in the roof top. Otherwise, if you are seafood lover the ground floor restaurant has so many varieties for you.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Guest,Thank you so much for your feedback! We're thrilled to hear that you enjoyed your stay at Goldfinch Hotel and loved the size and comfort of your room. We apologize for any inconvenience you experienced during check-in and for the less-than-ideal lobby service. We'll make sure to address these issues with our staff to ensure a smoother and more efficient check-in process in the future. We appreciate your recommendation about booking a table in advance for the rooftop kabab restaurant and will also work on providing more options for seafood lovers at the ground floor restaurant. We hope to have the pleasure of welcoming you back soon!Warm RegardsJyothi AcharOperations Manager

8/10 Good

Hreo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
electric power not stable
Late night electric power down and recover slow. So, take time to desk works.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Hreo,Thank you for bringing this to our attention. We apologize for the inconvenience caused by the late night electric power down and slow recovery. We understand that this may have affected your ability to work efficiently. Rest assured, we will investigate the issue and take appropriate measures to prevent such occurrences in the future. We appreciate your understanding and patience.Warm RegardsJyothi AcharOperations Manager

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappoint
Disappoint to Hotels.com and goldfinch hotel because I got The confirmation No. and e-mail from Hotels.com. I, however, never get a hotel room when I had got the goldfinch hotel. The Reception said to me that they didn’t get any booking information for my confirm # from Hotels.com and the hotel already full book. I leave the Goldfinch and walked on a street in Bangalore to find hotel. I really disappoint your booking system. I just recommend to everyone who do booking some hotel in here, MUST call to the hotel even if you would get confirm e-mail
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your booking process. We understand how disappointing it can be to arrive at a hotel and not have a room available. We appreciate your recommendation to call the hotel directly, as it can help ensure a smooth reservation. We will review this with our team to make necessary improvements. Thank you for your understanding.Warm RegardsJyothi AcharOperations Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 4 star hotel
It was ok The wifi didn't work on the second day of stay. In the room the side lamp didn't work. In the bathroom their was no place to hang your clothes. I don't believe that this hotel is 4 star. Maybe it's 3 star but definitely not 4 star.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Guest,Thank you for your feedback. We apologize for the issues you experienced during your stay. We apologize for the inconvenience caused by the wifi and side lamp not working properly. We appreciate your suggestion about the lack of hanging space in the bathroom. We will address these concerns to improve our guest experience. Thank you for bringing this to our attention.Warm RegardsJyothi AcharOperations Manager

8/10 Good

SUBHADIP, Kolkata, India

Liked: Staff & service, property conditions & facilities
Good Business Hotel
Hotel is okay for business visit. Staff are quite cooperative. Condition of the romms are just okay though furniture are quite old & not maintained well. Resturant food is good though slightly expensive & service is not up to the mark. Location is good. stay was more or less comfortable.
Response from Doss on 9 Apr 2016
Dear Guest, Thank you for sharing your wonderful feedback on your recent stay with us. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

6/10 Okay

Steven, Mysuru

Liked: Cleanliness, room comfort
Definitely 3 star Maybe 3.5 stars but not 4
Apart from: 1. builders banging on the wall installing a bedhead in the room next to mine, piece by little piece (why this needed to be done just after i checked in, I don't know) 2. the Spa being 20% off but in reality only massages (they wanted to do my 80 minute facial in a lean back barber's chair due to rooms being busy!) no disclosure until in the clutches of the 'Spa', 3. the very basic breakfast buffet and 4. terrible wifi service The stay was fine
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the construction noise during your stay. Our team is committed to enhancing our facilities and sometimes these improvements overlap with guest stays. However, we understand how disruptive this can be and will take measures to minimize any future disturbances.We apologize for any confusion regarding the 20% off offer at our Spa. We appreciate your feedback and will work on improving the communication of our offers and services to avoid any misunderstandings in the future.We regret to hear about your experience with our breakfast buffet. We constantly strive to ensure a satisfying dining experience for all our guests, and your feedback will help us in making necessary improvements.Regarding the wifi service, we apologize for any inconvenience caused. We understand the importance of a reliable internet connection and will address this issue to provide a better experience for our guests.Thank you for your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm RegardsJyothi AcharOperations Manager

8/10 Good

Caitie the wanderlust

Liked: Cleanliness, staff & service, room comfort
Great little hotel!
The hotel staff were exceptional and very friendly. My only frustration was with the exercise room (obviously relevant for few people in the hot S.Indian summer!) where the treadmill caused the power circuit to turn off every 3-9 minutes and completely stopped the machine. However, the staff tried to help every time :) Beds and rooms were beautiful and location was off a quiet street making it a nice place to stay.

4/10 Poor

Kaushik

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Casual and Non professional attitude of staff
AC does work properly. Replacement of room not taken care properly , after several request the room was changed to a similar problematic air condition . Food bill from restaurant was not given at the time of checkout.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay at Goldfinch Hotel.Regarding the issue with the AC, we understand that the replacement room did not have a properly functioning air conditioner. We apologize for not addressing this matter promptly and effectively. We have forwarded your feedback to our maintenance team to ensure that all ACs are thoroughly checked before assigning rooms to our guests.We also apologize for not providing you with the restaurant bill at the time of checkout. We will review our procedures to prevent such oversights from happening in the future.Please rest assured that we take your feedback seriously and we are committed to providing a comfortable stay and exceptional service to all our guests. We appreciate your valuable feedback, and it will help us improve our services.If there is anything else we can assist you with, please do not hesitate to let us know. We would love to have the opportunity to make it up to you and ensure you have a seamless experience next time.We hope to welcome you back to Goldfinch Hotel in the near future.Warm RegardsJyothi AcharOperations Manager

10/10 Excellent

Jessica P.

Liked: Cleanliness, staff & service, room comfort
Very great
It was an incredible stay! Very comfortable and the food upstairs was GREAT!

8/10 Good

Vivek, Pune

Liked: Cleanliness, staff & service, room comfort
Good hotel to Stay
Good hotel, Good service and very good staff

6/10 Okay

Muhamed, Riyadh, Saudi Arabia

Disliked: Cleanliness, room comfort
Hotel Location
Location is good, room is not hygenic and its not looks like an executive room, toilet is not at all spacious and comfort. Can say ok. Seems Front desk staffs are not happy as we book through net and took in less rate.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We apologize for any inconvenience caused by the condition of the room and the limited space in the toilet. We appreciate your comments about the front desk staff and will address this with our team to ensure a more positive and welcoming experience for our guests. We value your feedback and hope to have the opportunity to provide a better stay in the future.Warm RegardsJyothi AcharOperations Manager

6/10 Okay

Ganesh, London

Liked: Cleanliness, staff & service, room comfort
Good Value for Money
A good hotel located near Race Course. Suitable for Business Travellers and Families.
Response from Goldfinch Hotel Bangalore on 6 Nov 2023
Dear Ganesh,Thank you for your kind review! We're delighted to hear that you found our hotel to be conveniently located near Race Course. We take pride in accommodating both business travelers and families, and we're glad you found it suitable for your needs. If there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back in the future!Warm RegardsJyothi AcharOperations Manager