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Cookies at front desk were a nice welcoming touch!
Friendly service!
Breakfast lady so friendly and welcoming!
Nice friendly note from cleaning lady!
candice
Stayed 2 nights in May 2024
Response from Lorrie Ostroskie, General Manager on 16 May 2024
Candice,Thank you for taking the time to submit such an amazing review. We pride ourselves on our customer service and cleanliness to ensure our guest have a perfect stay. We do hope to see you again when your travels bring you back to Belleville.
Coffee machine was dirty along with coffee station /stains on mattresses
Jacob
Stayed 1 night in Apr 2024
Response from Lorrie Ostroskie, General Manager on 29 Apr 2024
Jacob, Please allow me to apologize for the cleanliness issues. This is not the image we strive for. I will pass your concerns onto the housekeeping department.
We loved the amenities this hotel had, the pool, gym and little office area were great. Breakfast was wonderful and convenient as well. Rooms were comfortable and staff were great and friendly!
Amanda
Stayed 1 night in Apr 2024
Response from Lorrie Ostroskie, General Manager on 26 Apr 2024
Amanda, Thank you for taking the time to review our property. I value your feedback as we always look for ways to better our brand. See you soon!
Hotel is comfortable, breakfast was good and had a diverse selection of items (not just a bunch of pastries and fruit), and the staff were very kind and professional. I would definitely return.
Deniqua
Stayed 1 night in Apr 2024
Response from Lorrie Ostroskie, General Manager on 24 Apr 2024
Deniqua, Thank you for taking the time to submit such an amazing review. I am delighted you enjoyed our complimentary breakfast and we hope to see you soon!
We like the hot tub and the regular pool. They have a great breakfasts that the kids love. Beds are warm and comfy and the staff is wonderful and listen and fulfill our requests.
Kyla
Stayed 2 nights in Apr 2024
Response from Lorrie Ostroskie, General Manager on 22 Apr 2024
Kyla, Thank you for taking the time to submit such an amazing review. I value yor feedback as we always strive for guest satisfaction. See you soon!
Check in staff made me feel less valuable due to booking through Expedia and not them directly.
Very blunt and refused my membership points. I reminded her that there are many other options to take my business, but I chose them.
Lorrie
Stayed 1 night in Apr 2024
Response from Lorrie Ostroskie, General Manager on 22 Apr 2024
Lorrie, Please allow me to apologize for your check in experience. I will make sure to speak with the front desk agents regarding this matter and see if we can find a better way to explain the points policy,
Three night stay we found all the staff were very pleasant to talk to. Hotel was very clean Landry facility was clean and machines worked. Best complimentary breakfasts I have every had.
Kurt
Stayed 3 nights in Apr 2024
Response from Lorrie Ostroskie, General Manager on 22 Apr 2024
Kurt,Thank you for taking the time to review our property. I am delighted you enjoyed our complimentary breakfast. We strive to ensure our guests get the best customer service. I do hope when your travels bring you back to Belleville we see you again.
10/10 Excellent
Marina
16 Apr 2024
Marina
Stayed 1 night in Apr 2024
Response from Lorrie Ostroskie, General Manager on 8 May 2024
Marina, Thank you for taking the time to review our property.
Rear parking and access points from that lot would be helpful to know at check-in since there are numerous spots reserved for various purposes in the front of the hotel. Overall the room and common spaces were clean and comfortable. Would definitely stay again!
Kristen
Stayed 1 night in Apr 2024
Response from Lorrie Ostroskie, General Manager on 22 Apr 2024
Kristen, Thanks for your valuable feedback. We hope to see you soon!
10/10 Excellent
Virginia
14 Apr 2024
Virginia
Stayed 2 nights in Apr 2024
Response from Lorrie Ostroskie, General Manager on 8 May 2024
Virginia, Thank you for choosing Holiday Inn Express Belleville. We hope to see you soon!
8/10 Good
Julie
Travelled with family
14 Apr 2024
Liked: Amenities
Very noisy, lots of kids running in the halls
Julie
Stayed 1 night in Apr 2024
Response from Lorrie Ostroskie, General Manager on 15 Apr 2024
Julie, Please allow me to apologize for the noise. Please make sure to call us at front desk and we will handle the situation right away.
The staff at check in was very pleasant and friendly and the rooms were clean with all the facilities you would require. The entrance if you are traveling south on hwy 62 requires you to make a left hand turn which depending upon the traffic can be slow and you are holding up on lane of traffic lined up behind you.
Alan
Stayed 1 night in Apr 2024
Response from Lorrie Ostroskie, General Manager on 8 Apr 2024
Alan, Thank you for taking the time to review our property. I appreciate the kind words and I value your feedback.
Clean, quiet. Good pool and hot tub area and a great breakfast. The staff and front desk were friendly and helpful as well
dustin
Stayed 1 night in Mar 2024
Response from Lorrie Ostroskie, General Manager on 5 Mar 2024
Dustin, Thank you for taking the time to acknowledge the staff here at the Holiday Inn Express Belleville. We appreciate your kind words. See you soon!