Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews of Quality Inn & Suites Orlando Airport

2.5 out of 5
Quality Inn & Suites Orlando Airport
2601 Mccoy Rd, Orlando, FL

Reviews

6.8
Rating 10 - Excellent. 406 out of 1430 reviews" "
Rating 8 - Good. 357 out of 1430 reviews" "
Rating 6 - Okay. 275 out of 1430 reviews" "
Rating 4 - Poor. 187 out of 1430 reviews" "
Rating 2 - Terrible. 205 out of 1430 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was what I expected
Stayed 3 nights in May 2024

10/10 Excellent

christopher

Business traveller
Liked: Cleanliness, amenities
Good stuff
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Ben

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was okey. clean rooms. Everything was quite dated bathrooms were cheap even for a 90s trailer park home. Staff was pleasant enough but not vary accommodating. Was about 10dollers cheaper than the hotel next to it which I've stayed at previously, it's worth the extra 10 dollers to stay elsewhere.
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear you found our rooms clean. We apologize if the bathroom facilities didn't meet your expectations, and we appreciate your input on areas we can improve. We strive to provide excellent service and will take your comments into consideration for future enhancements. If you decide to give us another chance in the future, we hope to exceed your expectations.Sincerely, Hotel Manager

2/10 Terrible

Tudie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff from front desk to breakdast attendants spent majority of their time on cell phones.. i thought i booked a hotel not a a call center Toilet did function
Stayed 2 nights in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Rest assured, we are addressing the issue with our staff to ensure that our guests receive the attentive service they deserve. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly, informative and helpful! That really makes all the difference in the world to me ! The hotel was clean and quiet , nice rooms , nice size tv and nice sized bathroom! Super comfy beds too :)
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,Thank you so much for your glowing review! We're delighted to hear that our staff made your stay memorable and that you found our hotel clean, quiet, and comfortable. We aim to provide exceptional service, and it's always rewarding to know when we've succeeded. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Andrew

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property was outdated. Frig didn’t work well
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 May 2024
Dear Andrew,We apologize for any inconvenience caused by the outdated condition of our property and the malfunctioning fridge in your room. Your feedback is valuable, and we will address these issues promptly to improve the experience for our guests. We hope to have the opportunity to welcome you back in the future with improved facilities.Sincerely, Hotel Manager

4/10 Poor

Joseph

Travelled with family, Business traveller
Rat traps everywhere
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Joseph,We took note of your remark about Rat traps during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. We hope to see you again soon.Sincerely, Hotel Manager

4/10 Poor

Gabriela

Travelled with family
I booked this property because it offered airport shuttle but when I called the hotel at the airport they told Me there is not shuttle after 10 pm ☹️
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Gabriela,We sincerely apologize for the inconvenience and disappointment caused by the miscommunication regarding the airport shuttle service. Providing accurate and reliable information to our guests is paramount, and we regret any inconvenience this may have caused. We will address this issue with our team to ensure that our shuttle service details are clearly communicated to guests.Sincerely, Hotel Manager

2/10 Terrible

CLARA

Business traveller
Disliked: Cleanliness, property conditions & facilities
There was no elevator and we had heavy suitcases because we had a flight today, we had to carry it up without help. The staff at the reception were not very friendly and uncooperative. There was no water in the shower in the morning, the faucet was stuck and this created a trauma for us.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear CLARA,We're truly sorry to hear about the difficulties you encountered during your stay. It's disappointing to learn that our lack of an elevator and the unavailability of water in the shower caused inconvenience and discomfort for you. Providing assistance with luggage and maintaining a friendly and cooperative demeanor are essential aspects of our service, and we apologize for falling short in these areas. We will address these issues with our team to ensure that necessary improvements are made. Please accept our sincerest apologies for the negative impact this had on your experience. We hope to have the opportunity to regain your trust in the futureSincerely, Hotel Manager

6/10 Okay

Don

I have very serious scent allergies and the smell of cleaning supplies were overwhelming! I had to stay outside most of the time and had to wear a mask inside and even to sleep. We would have left but no other hotels were available in the area and we had a flight to catch. First hotel I ever stayed in that had such bad smells. Very dangerous for people like me!
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Don,We are sincerely sorry to hear about the discomfort you experienced due to the overwhelming smell of cleaning supplies during your stay. Your health and well-being are of the utmost importance to us, and it's distressing to learn that we fell short of providing a safe and comfortable environment for you. Your feedback is invaluable, and we will take immediate steps to address this issue to ensure it doesn't happen again in the future. Please accept our sincerest apologies for the inconvenience caused.Sincerely, Hotel Manager

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for what it is
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Thomas,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

4/10 Poor

Fabienne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Fabienne,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

Andrea

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The towels in our room were used and there was roaches in the shower. SMH other than that it was quiet and the beds were clean. We were only staying one night so we dealt with it
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Andrea,We are truly sorry to hear about the cleanliness issues you encountered during your stay. It's deeply concerning to learn about the condition of the towels and the presence of roaches in the shower. This is completely unacceptable, and I apologize for the discomfort it caused. We will take immediate action to address these issues to ensure they don't happen again in the future. We hope you'll consider giving us another chance to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Tina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nastiest hotel i ever stayed in. It was dirty and had paint chipping in the bathtub. Mold in the toilet and bathtub drain. I got up at 6 am went to sirport boarded a plane and couldnt wait to get in the shower. Do not stay here
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 May 2024
Dear Tina,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

8/10 Good

Suzanne

Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Suzanne,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Talhia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel stay was nice and had comfy beds. Detail cleaning might be recommended for shower tub, rolling chair and sofa had some stains. Might need to be updated. Overall, felt safe and comfortable for quick stay.
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Dear Talhia,Thank you for your kind feedback. We're glad to hear that you found your hotel stay enjoyable and that you found our beds comfy. Your feedback about the cleanliness of the shower tub, rolling chair, and sofa is appreciated, and we'll address these areas promptly to ensure a more pleasant experience for our guests. Additionally, we'll take your suggestion for updates into consideration as we strive to improve our accommodations. We're pleased to know that you felt safe and comfortable overall, and we hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Good

Doug

Liked: Staff & service, property conditions & facilities
The rides from the airport are more expensove than you would expect and the breakfast is serviceable, but no fresh fruit. Pancake robot is pretty cool
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Dear Doug,Thank you for your feedback! We understand the importance of convenient transportation options and will review our airport ride pricing to ensure they align with expectations. While we're glad you found our breakfast serviceable, we apologize for the absence of fresh fruit and will consider adding it to enhance our offerings. We're thrilled you enjoyed our pancake robot—it's always a hit! We hope to welcome you back soon for another cool pancake experience!Sincerely, Hotel Manager

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay; no complaints
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 May 2024
Dear Maggie,Thank you for your wonderful feedback. We're thrilled to hear that you had a pleasant overnight stay with us! Providing a comfortable and hassle-free experience is what we strive for, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 9 May 2024
Dear S,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

4/10 Poor

Dorianna

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception was not very friendly or welcoming. There is no elevator. A lot of screaming and noise.
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Dorianna,We're deeply sorry to hear about your disappointing experience with our reception and the noise disturbances during your stay. Providing a warm welcome and ensuring a peaceful environment is fundamental to us, and we apologize for falling short of your expectations. Your feedback is invaluable, and we'll address these issues internally to improve our guest experience. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for one short night my flight was 6 hrs late and I had an early AM shuttle to catch. The property looked taken care of I did not get to study it much.
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear James,Thank you for sharing your brief experience with us. We're glad to hear that the property appeared well-maintained during your short stay, although it's unfortunate you didn't have much time to explore. Should your travels bring you back our way, we hope you'll have the opportunity to experience more of what our property has to offer.Sincerely, Hotel Manager

6/10 Okay

TOMMY

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is pretty old. Especially the bathroom.
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear TOMMY,We appreciate your feedback regarding the condition of the room, particularly the bathroom. Ensuring our accommodations meet the expectations of our guests is important to us, and we apologize for any inconvenience caused by the aging facilities. Rest assured, we'll consider your comments as we work towards making improvements to enhance the overall experience for our guests. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Marco

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk amiability, and helpful.
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Marco,We're delighted to hear that you found our front desk staff friendly and helpful! Providing exceptional service and assistance to our guests is a top priority, and we're glad to know that our team made a positive impression on you. Your kind words will be shared with our staff, as they serve as motivation to continue delivering outstanding service. We look forward to welcoming you back for another enjoyable experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Brad,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

8/10 Good

judivina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reading all the reviews,i was kinda skeptical to push thru with our stay there but i said-maybe those bad experience are not for everyone one..Breakfast is good-nothing fancy,it will surely fill up your tummy😊..Its a pretty old hotel but clean..The only downside-they dont have a ramp or elevator to go to the 2nd floor so if you have a big luggage,you need to carry it thru the stairs..also for the shuttle-you need to wait at least 35mins coz it runs every hour and it is serving 3 hotels around it but overall-good for its price..dont expect it to wow you for its price!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear judivina,It's understandable to feel hesitant after reading mixed reviews, but we're glad you decided to give us a chance. We're pleased to hear that you found the breakfast satisfying and the hotel clean. We apologize for any inconvenience caused by the lack of a ramp or elevator to the second floor and the wait time for the shuttle. Your feedback is valuable, and we'll consider it as we strive to improve our facilities and services. We hope to have the opportunity to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 Okay

Leonid

Travelled with partner
Disliked: Staff & service
The shuttle is unreliable, but when you finally get in, the drivers are good.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Leonid,Thank you for your kind feedback. We apologize for the inconvenience caused by the unreliable shuttle service, but we're glad to hear that once you were able to utilize it, you found the drivers to be good. Your feedback is important to us, and we'll work to improve the reliability of our shuttle service to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience next time.Sincerely, Hotel Manager

2/10 Terrible

Arthur

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and in need of a complete update. Tub had no drain cover and shower head crusted. Walls needed caulking and where there was caulking it was done very sloppy. Staff was friendly
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Arthur,We appreciate your feedback regarding your recent stay. I apologize for any inconvenience caused by the condition of the room. Ensuring our guests' comfort and satisfaction is paramount, and we take your comments seriously. I will share your concerns with our maintenance team to address the issues with the tub, shower head, and wall caulking promptly. We're glad to hear that our staff provided friendly service, but we understand that this doesn't compensate for the room's condition. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Shanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom needed repair and update. Breakfast was terrible. Toast, dry cereal and yogurt. No eggs meat or fruit. Staff not friendly at all. Would never recommend.
Stayed 1 night in May 2024

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 4 May 2024
Dear Florin,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Chau

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located close to the airport, restaurants. Other than that, it is very much outdate that needed major renovation. Its washroom has old faucet which is hard to operate as it was very sticky due to rush. The toilet bow kept running water due to the sticky flapper that was obstructed by the rusty chain. I have to open the water reservoir to clear the flapper and save the water. The furniture are old and the swivel chair kept sinking lower as its piston was completely leaked. The evening staff was rude and not friendly.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Chau,We are truly sorry to hear about the numerous issues you encountered during your stay. Your feedback is invaluable, and I apologize for the inconvenience caused by the outdated facilities, maintenance issues, and the behavior of our staff. Providing a comfortable and welcoming environment is important to us, and we regret that we fell short of your expectations. We take your comments seriously and will address them internally to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

Vincent M.

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The motel was dirty and very noisy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Vincent M,We are truly sorry to hear about your disappointing experience during your stay. Ensuring a clean and peaceful environment for our guests is a top priority, and I apologize for falling short of your expectations. Your feedback is valuable, and we take it seriously as we work to address any cleanliness and noise issues to improve our accommodations. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinning options were limited.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Gary,We appreciate your feedback regarding the dining options. We understand the importance of having a variety of choices available for our guests, and we apologize if our offerings fell short of your expectations. We'll consider your comments as we strive to improve and enhance our services hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Randy

Travelled with family
Disliked: Amenities, property conditions & facilities
Place was rather run down and worn. Gaps on the door seals where you could see daylight in numerous places, thin windows, all around a dive.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Randy,We are truly sorry to hear that your experience fell short of your expectations. Your feedback regarding the condition of the property is concerning and does not align with the standards we strive to maintain. I apologize for the issues with the door seals, windows, and overall condition of the property. We take your feedback seriously and will address these matters promptly with our maintenance team to ensure improvements are made. Your comfort and satisfaction are important to us, and we regret that we fell short during your stay. Sincerely, Hotel Manager

10/10 Excellent

georgina, SAHUARITA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is dated but clean. Near a highway so can be noisy at the front
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear georgina,Thank you for your kind feedback. We're glad to hear that you found our hotel clean despite its dated appearance. We apologize for any inconvenience caused by noise from the nearby highway, especially for rooms located at the front of the hotel. Your feedback is important to us, and we'll consider it as we strive to improve the guest experience. We hope to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Ralph

Stayed 1 night in Feb 2024
Response from Hotel Manager on 29 Apr 2024
Dear Ralph,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
They offer free airport shuttle, we landed at 1:50 and called they said we would have to wait till 4:45, we had to get a taxi instead. Then we get to the room and their book says they run shuttle at the top of every hour???
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Danielle,We're truly sorry for the inconvenience and miscommunication regarding the airport shuttle service. It's disappointing to hear that we weren't able to accommodate your transportation needs promptly upon your arrival. Your feedback is valuable, and we apologize for any frustration or inconvenience caused. We'll investigate this issue further to ensure that our shuttle service operates by our stated schedule. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Robert,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 Terrible

Enid

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t check in because the hotel didn’t provide the transportation which they offered in the booking
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Enid,We apologize for the inconvenience caused by the lack of transportation provided as promised in your booking. We understand how important it is for guests to rely on such services. Rest assured, we will investigate this matter and take the necessary steps to ensure consistency in our offerings. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Wanda,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Robert

Stayed 3 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Robert,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Dashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Dashawn,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Okay

Chester, Kirkland

Disliked: Staff & service
I would not stay here again. First the bathrooms were locked in the lobby and they didn’t have the key. Second, they advertise that they have an airport shuttle - which they didn’t. This place does NOT have an elevator so plan on lugging your suitcase’s up stars. It costs about $30 for a taxi from the airport
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Chester,We're deeply sorry for the inconvenience you faced during your stay. The lack of accessible bathrooms and the absence of the advertised airport shuttle service are unacceptable, and we're committed to addressing these issues promptly to ensure a more seamless experience for our guests. Additionally, we apologize for the inconvenience caused by the absence of an elevator. Your feedback is invaluable, and we'll use it to make necessary improvements. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for 1 night when traveling in or out of Orlando Airport.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Beth,We're thrilled to hear that you had a great experience staying with us during your travels in or out of Orlando Airport! Providing convenience and comfort for our guests, especially during short stays, is our top priority. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Maria

Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 May 2024
Dear Maria,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

katharine

Travelled with family
Disliked: Amenities, property conditions & facilities
First room we were given had broken air conditioner. Next one would open. Final room was fine. Bed comfortable. Breakfast just white bread and fruit loops. No fruit.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear katharine,We are sorry to hear about the issues you encountered during your stay. It's disappointing that you had to switch rooms due to maintenance issues with the air conditioner. Additionally, we apologize for the limited breakfast options; providing a satisfying breakfast experience is important to us, and we appreciate your feedback regarding the lack of variety. Your comments will be shared with our team to ensure that we make improvements where necessary. We're glad to hear that the final room was comfortable for you, and we hope you were able to enjoy the remainder of your stay. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nA
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Elizabeth,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Nina

Travelled with group
Liked: Cleanliness, staff & service
Had to have room key activated 3 times before we could get in the room. Lots of people being very rude and loud
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Apr 2024
Dear Nina,We are sorry to hear about the inconvenience you experienced with your room key and the disturbance caused by other guests during your stay. Providing a seamless and peaceful experience is important to us, and we apologize for falling short in this regard. Your feedback is valuable, and we will address these issues promptly with our team to ensure that we improve our key activation process and maintain a more peaceful atmosphere for all guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Creo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciate the staff because we arrived hours early and they allowed us to check-in. The only negative is they were located too far from everything.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Creo,It's great to hear that our staff was accommodating and allowed you to check in early, providing you with a positive experience. We're sorry to hear about the inconvenience of the location not being close to everything you needed. We understand that convenience is important for our guests, and we appreciate your feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Poor

Paulette

Disliked: Property conditions & facilities
No vegan options. Over charge on my room. Front desk staff was nice
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 20 Apr 2024
Dear Paulette,Thank you for your kind feedback. We're glad to hear that you found our front desk staff to be friendly and accommodating. However, we apologize for any inconvenience caused by the lack of vegan options and the overcharge on your room. We take your feedback seriously and will work to address these issues to improve the overall guest experience. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Arnita.

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 22 Apr 2024
Dear Arnita,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you againSincerely, Hotel Manager