All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Julian, Thank you for your feedback! We're delighted to hear that you found our hotel nice and clean. Providing a clean and comfortable environment for our guests is a top priority for us, and we're glad that you enjoyed your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!
8/10 Good
Amanda
Travelled with family, Travelled with family and small children
17 Apr 2024
Liked: Staff & service, amenities
People staying in the hotel were exceptionally friendly as would conversate and greet you. The age range of most visitors was well above 50, and that was very pleasant. They also restrict noise after 10pm, awesome!!!
Amanda
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Amanda, Thank you for your positive feedback! We are thrilled to hear that you enjoyed the friendly atmosphere at our hotel and appreciated the company of our guests. Our aim is to create a welcoming and respectful environment for everyone, and it's great to know that our noise restriction policy contributed to your pleasant experience. We look forward to welcoming you back soon for another enjoyable stay.Sincerely,
Very nice staff, really clean and comfortable room and bed. Enjoyed the complimentary breakfast
Diana
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Diana,Thank you for sharing your experience. We're delighted to hear that you found our staff to be accommodating and our rooms clean and comfortable. It’s also great to know that the complimentary breakfast added to your enjoyable stay. We aim to provide a welcoming and pleasant environment for all our guests, and we look forward to having you with us again soon.Sincerely,
6/10 Okay
Levi
Travelled with family and small children
4 Apr 2024
Liked: Staff & service, amenities
Room was large, staff was friendly and banquet breakfast. We stayed in the 1 bedroom Suite with 2 queens. It was clean but old, repairs and updates need to be completed on the room. For example, windows leaked and water damage behind curtains.
Levi
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Levi, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
10/10 Excellent
Alejandria
28 Mar 2024
Love it
Alejandria
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Alejandria, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Juan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Erik, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Giuliano, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
8/10 Good
Rebecca
14 Feb 2024
Rebecca
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Rebecca, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Response from MP - Guest Relations Manager on 4 Feb 2024
Hello Kent, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.
8/10 Good
Geoffrey
Business traveller
27 Jan 2024
Liked: Cleanliness, staff & service
Geoffrey
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 28 Jan 2024
Hello Geoffrey, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Steven, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Response from MP - Guest Relations Manager on 21 Jan 2024
Hello Taras, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
4/10 Poor
Verified traveller
Travelled with family
20 Jan 2024
Disliked: Property conditions & facilities
Verified traveller
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 21 Jan 2024
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Service was adequate; resting was interrupted by uncomfortable mattress that was noisy and rickety. Power strip exposed and clearly visible in sleeping area.
Bridgette
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Bridgette, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Erica, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
10/10 Excellent
Joanna
Travelled with family, Travelled with family and small children
Last minute booking here and everything was great ! Front desk was friendly breakfast was great the room was decent. Most definitely would book here again in the future
Joanna
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Joanna, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
Jose checked us in and he was professional, kind, and knowledgeable. The room could use some updates but it was more than what we expected. The breakfast is great and staff is courteous. We had a wonderful stay for my husband and 2 teenagers and I.
Toni
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Toni, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Amanda, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Everything is excellent, and it great price, second time staying there, and will do it again
Vanishree
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 3 Jan 2024
Hello Vanishree, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
Aging hotel, but reasonably updated and super clean. Pretty quiet and felt safe.
Rachel
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 3 Jan 2024
Hello Rachel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Response from MP - Guest Relations Manager on 3 Jan 2024
Hello Elizabeth, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Response from MP - Guest Relations Manager on 21 Jan 2024
Hello Sara, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Lizabeth, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
8/10 Good
Jeffrey
Travelled with family
31 Dec 2023
Liked: Staff & service
Beds were clean and comfortable. Carpets were old and dirty. Nice breakfast.
Jeffrey
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Jeffrey, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
10/10 Excellent
Thomas, Essexville
31 Dec 2023
Liked: Staff & service
Thomas
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Thomas, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
Response from MP - Guest Relations Manager on 4 Feb 2024
Hello Lorena, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
My main complaints are that the room was cold and I could not get the heater to work. I had to double the quilt on the bed to be warm. Also, the ran the water for a long time in the bathroom trying to get it hot enough for a shower. It only got to lukewarm I ended up taking a sponge bath because it really was not warm enough to take a shower.
Also, the carpet in the hallway (at least on the 3rd floor) needs a really good cleaning or it should be replaced.
The bed was very comfortable. And it was nice that breakfast starts at 5 a.m. I was on a road trip and it is nice to get an early start and not miss breakfast.
Bonnita
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Bonnita, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Anh, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!
10/10 Excellent
Abel
29 Dec 2023
Abel
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Abel, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
10/10 Excellent
Nataly
29 Dec 2023
Nataly
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Nataly, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Joyce, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
This place is perfect stop over after a long traffic drive from NoCal to LV, and having it closes to the outlet is convenient, the rooms are typical, some noise from the pipes of toilet from above rooms, otherwise very good breakfast
Dada
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Dada, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.
Response from MP - Guest Relations Manager on 27 Dec 2023
Hello Charles, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
6/10 Okay
John
Travelled with pets
24 Dec 2023
Disliked: Amenities
Room is pretty depressing. Bathroom tiles cracked and the bathroom walls are poorly finished. Food on ceiling by microwave. Body wash bottle in the shower was empty when I tried to shower. Pillows are hard. There are bright lights outside the window and the blinds are too small to completely cover the window, so you can’t make the room dark to go to sleep. Hot tub is broken and they “don’t expect it to be fixed anytime soon.”
John
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 27 Dec 2023
Hello John, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
10/10 Excellent
justin
23 Dec 2023
justin
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 27 Dec 2023
Hello Justin, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
Everything was super clean. Very nice room with comfortable beds and comfortable pillows. Nice location for shopping. We had no problem with the area and parking our Yukon with a trailer was easy. A little pricey to do laundry. Unless, we slept through it- it was extremely quiet and we were able to get a very peaceful sleep.
Nicholas
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 23 Dec 2023
Hello Nicholas, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
Room was nice and big, bed was comfortable, noise level was great as well. Staff was friendly too.
Danette
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 23 Dec 2023
Hello Danette, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
Response from MP - Guest Relations Manager on 23 Dec 2023
Hello Dennis, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
This hotel was a great place to stop on our way to Las Vegas. We were able to avoid the Holiday weekend traffic by staying here. The room was clean and comfortable. The breakfast was decent. The staff was friendly. Tesla Superchargers are right next door. This is a great stop!
Joseph
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello Joseph, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
10/10 Excellent
Randy
15 Dec 2023
Randy
Stayed 3 nights in Dec 2023
Response from MP - Guest Relations Manager on 6 Jan 2024
Hello Randy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello Tom, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
8/10 Good
JoAnna, Bouse
14 Dec 2023
JoAnna
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello JoAnna, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
Response from MP - Guest Relations Manager on 10 Dec 2023
Hello Juliet, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!
2/10 Terrible
Dzevahira
9 Dec 2023
Dzevahira
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello Dzevahira, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.