We booked 4 nights through Expedia but when we arrived the booking we received was a downgrade from what we purchased. While this was not ideal, Juan went out of his way to work with us and make us feel like our satisfaction with the stay was really his motivation. While Juan was absolutely fantastic, everyone who worked there was truly kind. While, yes, we booked this location because the rooms looked nice, I would come again because I felt so comfortable and, honestly, safe with the staff.