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Reviews of Banff Rocky Mountain Resort

3 out of 5
Banff Rocky Mountain Resort
1029 Banff Ave, Banff, AB

Reviews

7.8

Good

Rating 10 - Excellent. 718 out of 1803 reviews" "
Rating 8 - Good. 530 out of 1803 reviews" "
Rating 6 - Okay. 276 out of 1803 reviews" "
Rating 4 - Poor. 176 out of 1803 reviews" "
Rating 2 - Terrible. 103 out of 1803 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

amra

Travelled with family
Liked: Staff & service, amenities
it was ok
Stayed 1 night in May 2024

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is the most distant hotel from Banff Centre. There is a shuttle service but run times are limited. The property is very quiet.
Stayed 1 night in May 2024

8/10 Good

kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite had everything we needed. Room was clean. Staff were friendly and efficient. Parking lot view
Stayed 2 nights in May 2024

10/10 Excellent

Mutsumi

Liked: Property conditions & facilities
I like outside hot tub:)
Stayed 6 nights in Apr 2024

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the Rockies from the property, you felt in the middle of nature but with all the commodities available in our room.
Stayed 4 nights in May 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice family place.
Stayed 2 nights in May 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Peaceful place and convenient for downtown Banff! Enjoyed my stay
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an excellent cozy stay. Very clean and well managed. We ery much enjoyed it. Great pet friendly place to stay with your dog, theres a forest right behind the building to go for walks and the bathroom.
Stayed 2 nights in May 2024

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a bit away from crowded towns and noisy highways. Real firewood fireplace was a delight. Fully equipped kitchen is a very convenient feature. There were lots of elks around that made our stay even more pleasurable.
Stayed 2 nights in Apr 2024

10/10 Excellent

diomyrin, north vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a family, lots of things u can do around the property and its quiet, far from the busy area of banff town but it u wanna get there its just a few mins drive. Lots of parking area. There tennis courts, pool ans other amenities i like it. The rooms are nice too. Just love it
Stayed 2 nights in Apr 2024

10/10 Excellent

varinderpal

Liked: Cleanliness, staff & service, property conditions & facilities
It's beautiful. It's in the nature and it has National park Vibe. I don't like to stay on main Street. Too many people and very commercialize. This is the best place I found to stay
Stayed 1 night in May 2024

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and affordable. Room was very clean
Stayed 1 night in Apr 2024

2/10 Terrible

Sukhvinder

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience
Stayed 2 nights in May 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. We liked the pool and outdoor hot tub. We really enjoyed the extracurricular activities especially basketball court, tennis court, squash court and Gym - we used all of it! The views of the mountains surrounding the premises were amazing! Such a lovely vibe there. Highly recommend for a family with kids, the kids were never bored and want to go back already!
Stayed 2 nights in May 2024

10/10 Excellent

Haris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds
Stayed 1 night in May 2024

10/10 Excellent

Fatima

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice area to be in it was peaceful would definitely stay again
Stayed 2 nights in Apr 2024

10/10 Excellent

Arshdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with views
Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
I am so happy to hear that you enjoyed the views.

4/10 Poor

Serena

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
I am sorry to see that your stay was good.

10/10 Excellent

Haibo,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from gd on 3 May 2024
Thank you for the perfect grade. We hope to see you again in the future.

8/10 Good

Rosanna

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Candace

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were nice, nicely set up. Pretty clean. Just a bit noisy, you can hear the guests above/beside you fairly well. It’s a bit of a walk to the pool/hot tubs so be prepared when it’s not warm out. (There are change rooms at the pool) Pool is small, not very deep, and looks like it could use a good scrub. It’s definitely dated along with the tubs. The rooms seem a lot newer and cleaner in comparison. It’s a short ways out of town, but makes for better privacy.
Response from GM on 3 May 2024
Thank you for the great feedback.

10/10 Excellent

Fandy Wijaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpfull staffs, great location, very convenients. Very recommended
Stayed 3 nights in Apr 2024
Response from GM on 3 May 2024
I will pass on you wonderful comments about the staff.

10/10 Excellent

Quinten

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful stay and will be coming back again!
Stayed 4 nights in Apr 2024

10/10 Excellent

dJ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay with family. We enjoyed the stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Victor

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Marissa

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice place but the sofa bed should be replaced or should provided with cover. They should also improve the smell inside the condo.
Stayed 1 night in Apr 2024

10/10 Excellent

Wilma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so relaxing, quiet, away from busy street...Feel like home...Will recommend to friends and family...❤️❤️❤️
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Thank you for your recommendation.

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Affordable
Stayed 1 night in Apr 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this property. It is not fancy and the rooms are looking a little tired but the beds are always super comfy and it is usually very clean!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Thank you for the great review.

8/10 Good

Brandon

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice stay and great experienced. The whole night was quiet and the condo is good for the family with own small kitchen and room.
Stayed 1 night in Apr 2024

10/10 Excellent

Amrinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Apr 2024

10/10 Excellent

Arshpreet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very good and affordable as well. Services provided are also excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dengzhong

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the largest lake in Banff National Park. Room is spacious, clean and well-designed. The front staff are very friendly and helpful, provided lo local tour information which was much-needed for those not good at planning like us. Really appreciated.
Stayed 1 night in Apr 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Overall happy for the price I paid
Stayed 1 night in Apr 2024

10/10 Excellent

Dexter Ferdinand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
The Junior Suite is such a nice size, give you room to move around. And the beds are very comfortable.
Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
The Junior Suites were renovated recently and we agree, they are wonderful!

2/10 Terrible

gurpreet

Travelled with family
Disliked: Property conditions & facilities
Washroom shower was not working there. They didn’t even know it how is this possible before assigning a room to people. That’s terrible.
Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
Although I agree that this should have been noticed by our housekeeping team, I am confident that we could have rectified this quickly once notified.

6/10 Okay

Anne

Travelled with family
Liked: Staff & service
The building we stayed needs serious upgrades including appliances, beds, sofas and chairs. The floors creak, tub and sinks need to be replaced. The sofa and coffee maker were broken. I called front desk and the staff made every single shortcomings in that place go away. Staff were so quick to respond and took care of everything with proper solutions to the issues. They are what made our stay in this old place very pleasant. We thank them for being so accommodating, efficient and guest oriented.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sayali

Travelled with family
Liked: Cleanliness, staff & service
Helpful and courteous staff, quiet ambience, amazing view and overall had a very nice experience at this property.
Stayed 2 nights in Apr 2024

10/10 Excellent

Navdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent ..
Stayed 1 night in Apr 2024

8/10 Good

Yvette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in general
Stayed 2 nights in Mar 2024

10/10 Excellent

Vishal, Bridgewater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at place! The communication was seamless, and check-in was a breeze. The apartment was impeccably clean and tastefully decorated, making us feel right at home. The location was perfect, with easy access to restaurants, shops, and public transportation. The bed was super comfortable, ensuring a great night's sleep. Overall, we couldn't have asked for a better experience. Highly recommend staying here!
Stayed 2 nights in Apr 2024

2/10 Terrible

Jergie Mae

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet is dirty
Stayed 1 night in Apr 2024