The staff at this hotel, particularly Michael, was exceptional. The accommodations are very nice and the hotel is appropriately rated at 4 stars. Though the property may not be as impressive as other 4 star hotels (e.g. no extravagant lobby, somewhat basic bathrooms, etc.), it is very nice. And, the staff makes this a terrific place to stay.
From the moment we arrived till the Valet Parking attendant returned our vehicle we were made to feel special and important !! The staff were very friendly, in such a way that it made you feel as though you have known them for years . Grapes Wine Bar was amazing and the Castillo restaurant was a wonderful dining experience. Brunch in the Biw Valley Grill is a must !!! Highly recommend the Banff Spings Hotel
We often chose Hidden Ridge Resort for group gatherings. Living in Calgary, we are lucky to frequently travel to Banff for a weekend getaway. The staff is always super friendly, rooms have everything you would need and spaces to accommodate more than 4 people! It also happens to have the best outdoor hot tub in town :)
The valet brought my vehicle to me.
My back window was dirty ... So he offered to take it back down to clean for me! When I got my vehicle back.. the whole vehicle had been washed! OUTSTANDING service!
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