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Reviews of Hilton Garden Inn Hanover Arundel Mills, MD

3 out of 5
Hilton Garden Inn Hanover Arundel Mills, MD
7491-A New Ridge Road, Hanover, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1002 reviews" "
Rating 8 - Good. 262 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Freddie

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Facilities were nice.
Stayed 5 nights in Apr 2024
Response from HGI Team on 29 Apr 2024
Thank you Freddie for the very nice rating review

10/10 Excellent

Andreus

Liked: Cleanliness, staff & service, property conditions & facilities
That it was quiet and safe area not too many crazy population
Stayed 1 night in Apr 2024
Response from kgrace on 22 Apr 2024
Thank you for taking the time to rate the hotel a 5 out of 5 we look forward to welcoming you back.

10/10 Excellent

Mark, Fonda

Liked: Cleanliness, staff & service, property conditions & facilities
Late night staff was ABSOLUTELY AMAZING! Friendly, helpful, and responsive to our needs!! Easy on/off highway.
Stayed 1 night in Apr 2024
Response from kgrace on 22 Apr 2024
Thank you for taking the time to rate the hotel a 5 out of 5 we look forward to welcoming you back.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kgrace on 16 Apr 2024
Thank you for taking the time to rate the hotel a 5 out of 5 . We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back.

4/10 Poor

Daryl

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from kgrace on 16 Apr 2024
Thank you for taking the time to rate the hotel. It looks like you may have had an issue. Please know the staff is working hard to exceed all of our guest expectations.

10/10 Excellent

Crist

Stayed 2 nights in Mar 2024
Response from kgrace on 2 Apr 2024
Thank you for taking the time to rate the hotel. We are thrilled to hear you had a great stay! We look forward to welcoming you back!

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service!
Stayed 1 night in Mar 2024
Response from HGI Team on 31 Mar 2024
Thank you Courtney for the super rating review

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent
Stayed 1 night in Mar 2024
Response from kgrace on 25 Mar 2024
Thank you for taking the time to let us know about your stay. It looks like you had a great stay. We look forward to welcoming you back!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality from everyone!
Stayed 2 nights in Mar 2024
Response from kgrace on 25 Mar 2024
Thank you for taking the time to let us know about your stay. It looks like you had a great stay. We look forward to welcoming you back!

10/10 Excellent

Shammah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay and only a few minutes from Live Casino
Stayed 2 nights in Feb 2024
Response from kgrace on 25 Mar 2024
Thank you for taking the time to let us know about your stay. It looks like you had a great stay. We look forward to welcoming you back!

10/10 Excellent

A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient shuttle provided to and from Cacun Cantina, the local dance bar
Stayed 1 night in Mar 2024
Response from kgrace on 25 Mar 2024
Thank you for taking the time to let us know about your stay. It looks like you had a great stay. We look forward to welcoming you back!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Less than a mile was Maryland live casino, which was ideal for me. I will definitely stay there again.
Stayed 1 night in Mar 2024
Response from HGI Team on 20 Mar 2024
Thank you George for the review. Hope you won big! :)

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and very nice stay
Stayed 1 night in Mar 2024
Response from HGI Team on 20 Mar 2024
Thank you Pamela for the very nice review

8/10 Good

Christine

Stayed 1 night in Mar 2024
Response from kgrace on 12 Mar 2024
Thank you for taking the time to let us know about your stay. Looks like you had a great stay. We look forward to seeing you again.

8/10 Good

Yanique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the amenities it offers, rooms are spacious and very clean. The staff was very respectful. This is my first choice every time I come to visit family. They could provide more options with snacks tho, they didn't have anything I like personally, but overall, it's an excellent stay.
Stayed 2 nights in Mar 2024
Response from kgrace on 8 Mar 2024
Thank you for taking the time to let us know about your stay. it sounds like you had a great stay with the rooms being more spacious and very clean. We look forward to welcoming you back!

6/10 Okay

Manuel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very close to airport car rentals, the breakfast is not very good, and had to wait a lot to check in because the front desk may be empty after midnight
Stayed 1 night in Mar 2024
Response from kgrace on 4 Mar 2024
Thank you for taking the time to let us know about your stay, It looks like we had a few issues during your stay. We are working hard to correct your concerns.

10/10 Excellent

Shardae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a nice hotel, clean and will book again.
Stayed 1 night in Mar 2024
Response from HGI Team on 3 Mar 2024
Thank you Shardae for the review

6/10 Okay

David

Travelled with family
Liked: Staff & service
Staff was great. The rooms were clean. However, you had filled in your spa by the pool and one thing we like is to use the spa at the end of the day. We would have picked a different spot based on this. Also the hallways always smelled of marijuana.
Stayed 1 night in Feb 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. I am so sorry that the hallways smelled during your stay. It is comments like yours that allow us to continue to improve.

10/10 Excellent

Kimberly, Aurora

Stayed 1 night in Feb 2024
Response from HGI Team on 20 Mar 2024
Thank you Kimberly for the great rating review

6/10 Okay

marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ok for the short stay.
Stayed 1 night in Feb 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. We look forward to welcoming you back.

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
Helpful staff
Stayed 2 nights in Feb 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

6/10 Okay

Yvette

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a good stay and look forward to welcoming you back.

8/10 Good

Jemille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay overall, but make sure you check the alarm clock before you go to sleep. The alarm clock in my room was set for 5:45am, so I was not happy about that, since I wasn't planning to wake up until 8am. The room and bathroom were clean. The bed was comfortable, but it was hard for me to get comfortable enough to fall asleep since none of the pillows had any firmness/neck support. There was plenty of well-lit parking though and the hotel is in a quiet area with easy access to the highway and shopping/dining options.
Stayed 2 nights in Jan 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. I am happy to hear that overall, you had a good stay. I am so sorry that the alarm clock was set to go off before you were ready to wake up. It is comments like yours that allow us to continue to improve.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again.
20 minutes to M&T stadium. Close to Arundle Mill Mall, Casino, Bass Pro Shop.
Stayed 1 night in Jan 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

6/10 Okay

Kristina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Listed breakfast available, but wasn’t until check in you found there was an additional cost. The food items in the marketplace near the front desk were gross. My salad was moldy.
Stayed 4 nights in Dec 2023
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. I am so sorry to hear that the food in the market was not up to our standards. It is comments like yours that allow us to continue to improve.

10/10 Excellent

Phelps

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

8/10 Good

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

2/10 Terrible

Chi

Stayed 5 nights in Jan 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. I am so sorry that we didn't meet your expectations.

6/10 Okay

Gaye

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Jazmine on 12 Jan 2024
Hello, thank you for the rating. We hope the next time you stay we are able to exceed your expectations!

8/10 Good

Blake

Stayed 2 nights in Jan 2024
Response from kgrace on 29 Feb 2024
Thank you for taking the time to let us know about your stay. We are thrilled that you had a great stay and look forward to welcoming you back.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jazmine on 8 Jan 2024
Hi Tommy, thank you for the great rating. We hope to see you again soon!

10/10 Excellent

Deidra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jazmine on 8 Jan 2024
Hi Deidra, thank you for the great rating. We look forward to seeing you again!

10/10 Excellent

Priscilla

Stayed 4 nights in Dec 2023
Response from Jazmine on 1 Jan 2024
Thank you for the great rating, we hope to see you again soon!

10/10 Excellent

Natasha

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jazmine on 1 Jan 2024
Hi, thanks for the great rating! We hope to see you again soon!

8/10 Good

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay, I was comfortable & felt safe! The parking was convenient and the location was quiet in my opinion. Definitely on my list of places to recommend to family and friends.
Stayed 2 nights in Dec 2023
Response from Jazmine on 1 Jan 2024
Hi, thanks for the rating! We can't wait to see you again.

10/10 Excellent

Dalmita

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jazmine on 1 Jan 2024
Thank you for the great rating! We hope to see you again

8/10 Good

Chimera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jazmine on 1 Jan 2024
Thank you for the rating we look forward to seeing you soon!

10/10 Excellent

Jaming

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was friendly.
Stayed 2 nights in Dec 2023
Response from Jazmine on 1 Jan 2024
Hi, glad you enjoyed your stay! Our staff appreciates the compliment and look forward to seeing you again.

10/10 Excellent

Dayvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay here again. The only problem was my toilet in my room was not working properly. But other than that I stay here again.
Stayed 1 night in Dec 2023
Response from Jazmine on 19 Dec 2023
Thanks for staying with us! We look forward to seeing you again in the future!

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jazmine on 19 Dec 2023
Thank you for your review! We hope to see you again in the future.

10/10 Excellent

KENNETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jazmine on 15 Dec 2023
Thank you for the great rating! We hope to see you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jazmine on 15 Dec 2023
Thank you for the great rating! We hope to see you again in the future!

10/10 Excellent

JOAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jazmine on 15 Dec 2023
Thank you for the great rating. We hope to see you again in the future!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Well staffed clean good location
Stayed 1 night in Dec 2023
Response from Jazmine on 7 Dec 2023
Thank you for the review Jerry. We hope to see you again soon!

8/10 Good

Jaming

Liked: Cleanliness, property conditions & facilities
Nice place to stay. I stay every time I go to Maryland.
Stayed 2 nights in Aug 2023
Response from Jazmine on 7 Dec 2023
We are so happy you enjoyed your stay with us, Jaming. Look forward to seeing you again!

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023
Response from Jazmine on 15 Dec 2023
Thank you for the great rating. We hope to accommodate you in the future!

10/10 Excellent

Donte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2023
Response from Jazmine on 15 Dec 2023
Thank you for the great rating, we are glad you enjoyed your time with us. Hopefully we will see you again soon!

10/10 Excellent

Shadonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jazmine on 19 Dec 2023
Thank you for the great review! We hope to see you again in the future!

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Jazmine on 15 Dec 2023
Thank you for the great review. We look forward to seeing you again in the future!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Nov 2023
Response from Jazmine on 15 Dec 2023
Thank you for the great rating, we look forward to seeing you soon!