Hotel had many amenities for the price we paid through Expedia- decent pool and hot tub. Sauna as well, but we didn't use it. Free hot breakfast and free parking. I had called the day before to request early check-in because we were to arrive an hour before check-in and my husband was going to drop off my daughter and I to attend a business meeting. They said it would be no problem. When we arrived, their computers were down so they couldn't check anyone in, but they did let people use the pool while they were waiting to check in. By the time we were done at the pool an hour later, they were back working! We also had a great experience on the shuttle. Instead of driving to the Inner Harbor and dealing with parking- which seemed quite expensive- we took the shuttle. It was like a free tour of Baltimore as they dropped people off at the ballpark first. Overall, very good experience at Baltimore's Best Western Plus!
Looking out our window we saw the USS Constellation from the stern - an almost perfect view. Walking out the front door everything from the Visitor center to the right or the aquarium to the left was within 10 minutes away. Our room was what one would expect from a first rate hotel; but the service was beyond exceptional. The desire to help was across the board in the staff, and we encountered many in the four days of our stay. Someone has achieved a culture of outgoing, friendly courtesy that is only possible when people are happy in their jobs. We would go back just for this experience alone.
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