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Reviews of Studio 6 Bakersfield, CA

2 out of 5
Studio 6 Bakersfield, CA
6141 Knudsen Drive, Bakersfield, CA

Reviews

6.8
Rating 10 - Excellent. 61 out of 223 reviews" "
Rating 8 - Good. 57 out of 223 reviews" "
Rating 6 - Okay. 37 out of 223 reviews" "
Rating 4 - Poor. 31 out of 223 reviews" "
Rating 2 - Terrible. 37 out of 223 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Yesenia

Stayed 1 night in Feb 2024

10/10 Excellent

Renard

Liked: Cleanliness, staff & service
Everything!Thanks
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Rodolfo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 6 nights in Dec 2023
Response from Nancy Y. on 16 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Terrance

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Oct 2023

2/10 Terrible

Joshua

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got robbed while staying there and when I ran into the office telling the lady who worked there what happened she just rolled her eyes and slid me a new key since mine had been stolen along with my wallet (2k inside) had my social, basically my whole life was inside that wallet. I couldn't afford to eat for an entire week and had no gas, I was out of town so I had to sleep in my car for seven days with no shower and I work in the oilfields
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Rochelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful and friendly
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Jun 2023

2/10 Terrible

Pat, Paradise

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
If Expedia is going to list property of this caliber I won’t be looking anymore. Property was totally unsafe with the clientele hanging around. Checked the room out and couldn’t hardly breathe when opening the door. Hallway was dark with no lighting available. We didn’t even stay in the place. Most disappointed stop I’ve ever countered .
Stayed 1 night in Jun 2023

10/10 Excellent

Kiplain

Business traveller
Liked: Staff & service, property conditions & facilities
Great Hotel great service
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 20 Jun 2023
Hi Kiplain, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Huddle free
Stayed 14 nights in May 2023
Response from Hotel Manager. on 1 Jun 2023
Dear John,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Manager. on 9 May 2023
Dear Gary,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Aliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Manager. on 15 Apr 2023
Dear Aliyah,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also have zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Terrible

Angela

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, drug addicts all surrounding the property, saw a person using meth mif day. Horrible experience, was planning on staying two day but checked out after one day at this place.
Stayed 2 nights in Mar 2023
Response from Hotel Manager. on 21 Mar 2023
Dear Angela,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager.

8/10 Good

Matthew, Bakersfield

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Too many homeless people harassing you everywhere.
Stayed 3 nights in Mar 2023
Response from Hotel Manager. on 8 Mar 2023
Dear Matthew,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.

8/10 Good

Adreana

Disliked: Staff & service
Meh...
The dude who works in the morning awsome the other two or 3 chicks not so much I literally don't have a sense of time and really needed the 2 hour late check out but the dude is rhe only one who doesn't mind me leaving 30-40 minutes late
Stayed 1 night in Sep 2022
Response from Hotel Manager on 7 Oct 2022
Dear Adreana,Thank you for your stay. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

2/10 Terrible

Robert Jr

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were sketchy vehicles all over the parking lot with windows missing out of them, some interesting characters outside, the long hallway had no lights on and a skunk smelling smoke cloud billowed out when we opened the door. Finding this after checking in at a security window made me decide to turn around and lose the $85 if necessary.
Stayed 1 night in Sep 2022
Response from Hotel Manager on 15 Sept 2022
Dear Robert Jr,Thank you for your kind feedback. We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and we understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager.

10/10 Excellent

Chyanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hotel Manager on 1 Sept 2022
Dear Chyanna,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!Sincerely,Hotel Manager

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was worse than staying at a regular Motel 6
For being a Studio 6 (Motel 6) extended stay hotel, I was expecting more. Turned out to be a lot less. The place is run down and in a bad area of the city. The room was outdated and bed not comfortable at all, with only 2 flat pillows. The carpet was filthy. Plus all the amenities were closed like the poll/spa.
Stayed 2 nights in Aug 2022
Response from Hotel Manager on 29 Aug 2022
Dear GuestThank you for your kind feedback. We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager.

4/10 Poor

Linda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpets were filthy and the homeless people loitering around made it feel unsafe. The front desk and the room were fine but those other things were very detracting.
Stayed 1 night in Aug 2022
Response from Hotel Manager on 22 Aug 2022
Dear Guest,Thank you for your kind feedback. We are very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.Sincerely, Hotel Manager

6/10 Okay

Adreana

Disliked: Staff & service
Stayed 1 night in Aug 2022
Response from Hotel Manager on 9 Aug 2022
Dear Adreana, We appreciate you taking the time to rate your experience staying at our hotel. Please let us know if you can think of anything that might increase our score from 6 to 10. We value your patronage. Sincerely, Hotel Manager.

2/10 Terrible

Alexis

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was one of the most disappointing properties I ever stayed at. They were holes in the sheets the beds were hard like hardwood I rather slept on the floor but the floor was disgusting some stains sticky I would not have walked out barefoot out of the shower. The shower curtain had holes, oddly we stayed in the non-smoking room but in the window there were many cigarette buds and on the screen there were either let’s just say something wasn’t pleasing on the window screen. If you’re willing to stay here be prepared to hook up everything yourself the refrigerator was disconnected the TV was disconnected we had to move dressers and move fridges to plug in everything. Overall the staff was nice but I will never stay in this hotel again EVER!
Stayed 2 nights in Jul 2022
Response from Hotel Manager on 9 Aug 2022
Dear Alexis, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

6/10 Okay

Adreana

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bad room
Great place i just got stuck with a horrible room right next to the back door so I heard it open and BANG close all night and day
Stayed 1 night in Jul 2022
Response from Hotel manager on 3 Aug 2022
Dear Guest, Thank you for taking the time to give us your experience. Please accept our sincere apologies for the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely, Hotel Manager

8/10 Good

Valerie

Stayed 1 night in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Valerie, Thank you for choosing our hotel and giving the opportunity to serve you. Glad to note that you liked the overall stay looking into the 8-star rating. We are privileged to have you as a guest. We look forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Ron

Disliked: Cleanliness, amenities, property conditions & facilities
Not sure how this place has a 3.4 rating. I was very disappointed. People smoking in the hallways and rooms, carpet was disgusting. Trash was overflowing at every trash can. People sleeping in their cars in the parking lot.
Stayed 3 nights in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Ron, Thank you for your feedback and I am sorry to hear about your experience with us. I assure you that this level of service is not our norm. We take real pride in this hotel. I hope you will soon be able to stay with us again so we can satisfy you again. Sincerely, Hotel Manager.

2/10 Terrible

Jill

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad idea!!
I ASKED FIR A FULL REFUND WITH HOTELS.COM HELP. THIS HOTEL IS NOT AS ADVERTISED AND IS NOT CLEAN WITH POSSIBLE BAD THINGS GOING ON EITH IN. I WAS SCARED TO STAY THERE AND TOOK MY STUFF AND LEFT.
Stayed 4 nights in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Jill, It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit. Sincerely, Hotel Manager.

10/10 Excellent

James

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Stay
Excellent facility. Very nice rooms. Nice staff. Very friendly.
Stayed 1 night in Jun 2022
Response from Hotel Manager on 1 Jul 2022
Dear James, Thank you for your kind words. We hope to see you again soon and look forward to providing you with the same outstanding service that we provide all of our guests every day. Sincerely, Hotel Manager.

6/10 Okay

Adrian

Travelled with family and small children
Disliked: Amenities
It is ok if on a budget, but do not expect much else than a place to sleep. Term "deluxe room" a bit misleading. Was small and cramped for a family of 4. Parking lot near check in area had dog poop smeared all over, along with accompanying smell. Area is highly trafficked, but room is inside so noise not a problem.
Stayed 1 night in Jun 2022
Response from Hotel Manager on 28 Jun 2022
Dear Adrian, I'm pleased to hear that your stay with us was satisfactory. We take pride in providing the best possible service, and we strive to meet every guest's needs. If you're not completely satisfied with our service, I apologize. Comments from guests are valuable for us as we strive to improve. The next time you stay with us, you'll find further improvements. Do not hesitate to visit anytime soon. Sincerely, Hotel Manager.

8/10 Good

Adreana

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from Hotel Manager on 28 Jun 2022
Dear Adreana, Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager.

4/10 Poor

Alejandra

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Hotel Manager on 25 Apr 2022
Dear Alejandra, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

RICHARD

Disliked: Cleanliness, property conditions & facilities
It was very unsafe to stay at this Property. The homeless people were all around the outside of the hotel. They asked for change, asked to let them enter the doors of hotel, some had pit bulls, they through trash on grounds around hotel, they smoked pot outside hotel. If you mentioned these items to staff, they would throw up their hands like what can I do? I have stayed there 3 out of the last five weekends and the ice machine has been broke that whole time.
Stayed 2 nights in Apr 2022
Response from Hotel Manager on 25 Apr 2022
Dear RICHARD, It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit. Sincerely, Hotel Manager.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Hotel Manager on 7 Apr 2022
Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 10-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon. Sincerely, Hotel Manager.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
Stayed 1 night in Mar 2022
Response from Hotel Manager on 31 Mar 2022
Dear Melissa, Thank you for the review. I’m terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. Your experience is not an indication of how we normally do business, and we’ll work to provide a more consistent experience in the future. Sincerely, Hotel Manager.

2/10 Terrible

Suzzanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My window was broken and didn’t lock. The staff was nice and did replace my window right away but the room itself was nasty. It smelt like cat piss and the carpets were sticky and made my feet black in less than 30 minutes of being there
Stayed 2 nights in Mar 2022
Response from Hotel Manager on 31 Mar 2022
Dear Suzzanne, We appreciate you taking the time to share your experience with us about our hotel and nice staff. We are always looking to improve the guest experience, and take feedback from our guests seriously. In an effort to better improve our property, we have shared your message appropriately within the organization. We do hope to see you in the future so that we can revamp your vision of our hotel. Sincerely, Hotel Manager.

4/10 Poor

anthony, Bakersfield

Liked: Staff & service, property conditions & facilities
No ash tray
Stayed 1 night in Mar 2022
Response from Hotel Manager on 31 Mar 2022
Dear anthony, Thank you for your feedback and I am sorry to hear about your experience with us. I assure you that this level of service is not our norm. Your comments will definitely be taken into consideration. We take real pride in this hotel. I hope you will soon be able to stay with us again so we can satisfy you again. Sincerely, Hotel Manager.

10/10 Excellent

Maurice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Hotel Manager on 31 Mar 2022
Dear Maurice, Thanks for the stay and great feedback by giving us a 10-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Hotel Manager on 31 Mar 2022
Dear Guest, Thanks for the stay at our hotel and the feedback with 8 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

4/10 Poor

Don

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
my Price was 111.00USD. The property was extremely noisy. The walls very dirty, people on upper floor coming in and out all Night. Bedding was poor. Staff overall good refunded me there portion of next day that was booked. stayed at travel lodge next night was 101.00 and much better.
Stayed 2 nights in Mar 2022
Response from Hotel Manager on 19 Mar 2022
Dear Guest, We are sorry we were not able to provide you with a better quality of service on your recent stay. This is not typical of our usual hospitality and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again. Sincerely, Hotel Manager.

2/10 Terrible

Layne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay at this hotel 6
Reservation did not go through waited an hour still did not go through. I reserved a room with kitchenette, no kitchenettes, no microwaves or refrigerators. I paid at the desk for a room, it was late and I was exhausted. Definitely not a good experience at all. I wish O would have thought snd taken pictures. Yelling and screaming from other people renting a room, police were called for domestic violence situation. The hotel is run down and beat up, inside and out. First room toilet was clogged, no television remote. I told the front desk clerk he said there were no remotes available or a plunger. Second room "no smoking" it was very much smoked in and heater did not work, it blew only cold air on the heat selection and hair in the shower that did not belong to me.
Stayed 1 night in Feb 2022
Response from Hotel Manager on 5 Mar 2022
Dear Guest, Thank you for staying with us. It is pretty serious and we never condone such things. The matter will be investigated and strictly acted upon. Anyway, our apologies for all the inconveniences. This is an uncommon occurrence, Request your understanding and continued patronage. Sincerely, Hotel Manager.

4/10 Poor

Pedro

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good, the room smelled like puke!!
Stayed 3 nights in Feb 2022
Response from Hotel Manager on 2 Mar 2022
Dear Guest, Thank you for taking the time to share your comments with us about your recent stay at our hotel. We apologize for the issues you mentioned, especially for the smell in the room. I have addressed your concerns with my staff personally to ensure that these were never to be repeated. I hope we are given another opportunity to serve you in the future as I know we will be able to change your perception of our hotel. Sincerely, Hotel Manager.

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Hotel Manager on 26 Feb 2022
Dear Guest, Thanks for the stay at our hotel and the feedback with 8 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

6/10 Okay

Adreana

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Hotel Manager. on 31 Jan 2022
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 6 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager.

4/10 Poor

Ashlee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Hotel Manager. on 31 Jan 2022
Dear Guest, Thanks for your feedback. I’m sorry that we failed to meet your needs and did not live up to your expectations. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the future so we can do a better job of satisfying you. We’re always working to get better. Sincerely, Hotel Manager.

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would describe my stay there as a “Nightmare “ if only I had been able to sleep. The toilet
Stayed 1 night in Jan 2022
Response from Hotel Manager. on 27 Jan 2022
Dear Guest, Thanks for your feedback. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you. I sincerely apologize that we let you down and assure you that action is already being taken to make things better for the future. I hope you will try us again in the future. Sincerely, Hotel Manager.

2/10 Terrible

Martin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty room
Stayed 1 night in Jan 2022
Response from Hotel Manager. on 17 Jan 2022
Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Room
It was a very lovely stay. Very clean and said what it promised.
Stayed 1 night in Dec 2021
Response from Hotel Manager. on 5 Jan 2022
Dear Guest, Thanks for using some of your valuable time to write this review. I'm pleased that you found us a clean and pleasant place to stay. It is really nice to note that you liked the stay and our hospitality. Our goal is the best possible guest experience. It’s our privilege to host valued guests like you. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another lovely stay that you’re sure to like again. Sincerely, Hotel Manager.

10/10 Excellent

Lucena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only gripe is that there were only 2 bath towels for 4 people and no shampoo and conditioner.
Stayed 1 night in Dec 2021
Response from Hotel Manager. on 30 Dec 2021
Dear Guest, Thanks for your valuable feedback. I’m glad you had an overall great and pleasant stay with us, and I regret if there were any lapses or shortcomings. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the future so we can do a better job of satisfying you. We’re always working to get better. Sincerely, Hotel Manager.

6/10 Okay

Cheong

Disliked: Cleanliness
The coffee-maker was horrible because there were stains inside and I have to remove it manually before I dare make my coffee.
Stayed 1 night in Dec 2021
Response from Hotel Manager. on 6 Dec 2021
Dear Guest, Thanks for your comments. I’m pleased we were able to accommodate you despite the issues you have mentioned in the comments. I apologize for the errors and take full responsibility for them. Nothing means more to us than a great guest experience, and I hope you will soon give us another chance to satisfy you. Sincerely, Hotel Manager.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Hotel manager on 30 Nov 2021
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager