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Reviews of River Rock Hotel

3 out of 5
River Rock Hotel
Kryou Nerou 21, Ayia Napa

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 49 reviews" "
Rating 8 - Good. 15 out of 49 reviews" "
Rating 6 - Okay. 2 out of 49 reviews" "
Rating 4 - Poor. 4 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does what is says on the tin. Central Ayia Napa, super clean and very decent buffet breakfast! Very good for a 3* hotel.
Stayed 4 nights in Sep 2023
Response from BZS on 9 Oct 2023
We are delighted to hear that your stay at our hotel was a positive experience, and we appreciate your glowing review. Thank you for choosing to stay with us.

8/10 Good

Kyprianos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from BZS on 18 Aug 2023
Dear Kyprianos,Thank you for your review! We're thrilled to hear that you had a great stay at our hotel. Our team takes pride in providing exceptional service, and we're delighted to know that we exceeded your expectations. We hope to welcome you back soon for another memorable experience.Best regards,Bea ZselenakovaSales & Digital Marketing Manager

4/10 Poor

Rebecca

Stayed 5 nights in Jun 2023
Response from BZS on 1 Aug 2023
Dear Rebecca,Thank you for sharing your feedback with us. We're sorry to hear that your recent stay at our hotel did not meet your expectations. We take all feedback seriously, and we apologize for any inconvenience you experienced during your stay.We would appreciate it if you could provide us with more details regarding the issues you encountered so we can investigate the matter further and take the necessary steps to improve our services. Your feedback will help us identify areas that need improvement and take corrective action to ensure that our guests have a better experience in the future.We hope you will give us another chance to make things right and provide you with the exceptional experience we are known for. We value your business and thank you for bringing your concerns to our attention.Regards, Bea ZselenakovaSales & Digital Marketing Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay & lovely staff
Fantastic 3 star hotel. All areas clean & good food, especially HB dinner options. Bar area very nice, which includes a Shisha lounge which is nice touch. If I had any critisism it would be that glasses & tea/coffee mugs were not replaced with clean ones when used, this is due to not having these on the trolleys when cleaning rooms or maybe no one uses these in room usually? It was my birthday when I was staying and was left a bottle of wine & some fruit, which was lovely touch
Stayed 4 nights in May 2023
Response from BZS on 20 May 2023
Dear Julie,Thank you for sharing your wonderful feedback regarding your recent stay with us. We are thrilled to hear that our hotel provided you with the perfect location for your holiday in Cyprus. Our team is committed to providing our guests with exceptional service, and we're delighted to hear that we met your expectations. Thank you for choosing to stay with us and for taking the time to share your feedback. We hope to welcome you back soon for another unforgettable stay. Regards, Bea Zselenakova Sales & Digital Marketing Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, 5 min to the beach and everything else
We loved our weeklong stay with 2 young kids, ages 4 and 6. The quadruple room was clean and spacious, just one big open space with no partition (except the bathroom). We took the optional all-inclusive deal, which worked great with breakfast buffet, a la carte lunch and dinner, and snacks/ ice cream throughout the day. Fruit juices, beer, ouzo, and a cocktail selection were also included in the deal. The hotel and restaurant staff were great, and the food was tasty. The menu was mostly "international" and remained the same every day, so for a true taste of Cyprus you would definitely want to take a night out at one of the many traditional taverns nearby (we enjoyed Avra). Onsite there's a good size 5 foot deep pool, and a small kid splash-pool. This hotel is across the street from the Thalassa museum, and a short walk away from the beautiful sandy Pantachou beach, the marina, restaurants and shops. Kids loved the daily visits to the Paliatso amusement park, and a 4 hour cruise on the pirate ship Black Pearl. The taxi ride to Larnaca airport is only about 40 min, and the rates were reasonable at 60-70 euro. Had a great time overall, wish we could stay longer
Stayed 8 nights in Apr 2023
Response from BZS on 27 Apr 2023
Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and that we exceeded your expectations.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests, and it's always rewarding to receive positive feedback. We're delighted to know that you found our facilities and amenities to be to your liking!We hope that you will consider staying with us again in the future, and that we will have the opportunity to welcome you back and provide you with another exceptional experience. Thank you for choosing to stay with us and for your kind words.Warm regards,Bea ZselenakovaSales & Digital Marketing Manager

10/10 Excellent

Darko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2022
Response from BZS on 12 Oct 2022
Dear Darko,Thank you very much for taking the time to review our hotel and for sharing such a wonderful experience with others.We hope to have to pleasure of welcoming you back in the very near future.Regards,Bea ZselenakovaSales & Digital Marketing Manager

10/10 Excellent

Klaudia

Stayed 4 nights in Oct 2022
Response from BZS on 12 Oct 2022
Dear Klaudia,Thank you for the wonderful review and for taking the time to share your feedback. Customer satisfaction is our greatest reward!We hope to see you soon.Regards,Bea ZselenakovaSales & Digital Marketing Manager

10/10 Excellent

Teodora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything there. The hotel was clean more than your own house. Friendly staff and welcoming. Great location and close to everything. We used Nassi Beach and the bus stations were so close to us for €1.50 a ticket per person in one way. The breakfast was great variety of food and coffees.
Stayed 3 nights in Sep 2022
Response from BZS on 26 Sept 2022
Dear Teodora,Thank you for your excellent review and for taking the time to share your experience with us and others.I am pleased to be reading your positive comments about every aspect of your stay and I can assure you I will pass on your kind words to Our team and management. Special thanks for mentioning members of our team! We could not agree with you more, they always go above and beyond!We hope we will have to pleasure of welcoming you back in the very near future and wish you all the best.Regards,Bea ZselenakovaSales & Digital Marketing Manager

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from BZS on 20 Sept 2022
Thank you for your excellent review and for taking the time to share your experience. We sincerely hope to have the opportunity to welcome you back on your next visit.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the River Rock
Fantastic stay at this hotel. Staff were all excellent and very friendly/pleasant. Rooms and all areas were always nice and clean, well looked after. Also, the food from the hotel restaurant was superb as well. Wouldn't hesitate to come back here when we next visit Ayia Napa. Probably the only minor complaint I'd have is that the walls seem very thin, so you can hear pretty much everything. There was one night we didn't get much sleep as next door sounded like they were having the night of their lives together. However, all in all, an excellent stay and would recommend this hotel to anyone!
Stayed 14 nights in Aug 2022
Response from BZS on 17 Sept 2022
Dear Paul,Thank you for your excellent review and for taking the time to share your experience. I am pleased to be reading your positive comments about every aspect of your stay and I can assure you I will pass on your kind words to Our team and management. Thank you for recommending the hotel and we hope we will have the opportunity to welcome you here again. Regards,Bea ZselenakovaSales & Digital Marketing Manager

10/10 Excellent

Layla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great hotel with fantastic staff on hand to make our stay relaxing. Great food offering and perfect location for exploring bars, restaurants, beaches, harbour etc. would definitely recommend for families and couples
Stayed 4 nights in Aug 2022
Response from BZS on 27 Aug 2022
Dear Layla,It is with great pleasure to read that your stay with us was such a pleasant experience and thank you for sharing it with others. We appreciate all your comments regarding the customer service provided by our team members and our services. I will make sure to pass your kind words on to the team and assure it will get to every department mentioned.We sincerely hope to have the opportunity to welcome you back on your next visit.Regards, Bea ZselenakovaSales & Digital Marketing Manager

4/10 Poor

Kakouras

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2022
Response from Bea on 18 Aug 2022
Dear Kakouras, Thank you for taking the time to give your feedback. We’re so sorry that your experience did not match your expectations. We wish you all the best

10/10 Excellent

Sydonie

Stayed 4 nights in Aug 2022
Response from Bea on 18 Aug 2022
Dear Sydonie, Thank you for your excellent review and for taking the time to share your experience. We hope we will have to pleasure of welcoming you back in the very near future and wish you all the best.

10/10 Excellent

Jean Claude

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and new hotel. Locatuon is very good. Stores nearby. Between the beach and the night life
Stayed 4 nights in Jul 2022
Response from Bea on 1 Aug 2022
Dear Jean Claude, Thank you for your excellent review and for taking the time to share your experience. I am pleased to be reading your positive comments about every aspect of your stay and I can assure you I will pass on your kind words to Our team and management. We hope we will have to pleasure of welcoming you back in the very near future

10/10 Excellent

Savvas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Bea on 6 May 2022
Dear Savvas, Thank you very much for the review of your stay at our hotel. It was a pleasure to have you here. Your feedback is extremely valuable to us! We wish you all the best and hope to have you back soon. Bea Zselenakova​ Digital Marketing Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Bea on 28 Apr 2022
Thank you for your review and for choosing us

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 2 nights in Nov 2021
Response from Bea on 29 Nov 2021
Dear Ian Thank you for taking the time to write a review and for such a generous score. It was nice to have you holidaying here with us and we hope you will visit again soon. Warm regards, Bea Zselenakova​ Group Digital Marketing Manager

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Are Rooms excellent ,but daughters family above the bar had trouble getting the 1 year old off to sleep, but food was good, clean,cleaning staff excellent, bar and restaurant staff excellent, reception helpful and excellent.
Stayed 3 nights in Oct 2021
Response from Bea on 29 Nov 2021
Dear Deborah Thank you for taking the time to write such a generous review of our hotel and for sharing you experience with others. We are delighted to hear that you enjoyed your stay with us and we do hope to have the pleasure of welcoming you back in the near future. Regards, Bea Zselenakova​ Group Digital Marketing Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with friendly staff
Superb hotel with excellent pool area, bar and bedrooms. Breakfast was lovely with lots of different options to choose from and the staff extremely friendly. Always some good offers on drinks and food through the day. The room was spacious and modern with a large balcony and bathroom. Safe, fridge and air con all good standard. Wifi in my room wasn't great but excellent by the pool and in the bar.

8/10 Good

trace, beirut

Liked: Cleanliness, staff & service, room comfort
the location is nice, near the busy area. The breakfast can be improved but it is good.
Response from Fotos on 2 Oct 2016
We would like to thank you for the review and we always do our best efforts for improvements.

10/10 Excellent

samer , beirut lebano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a great hotel perfect service and location
Its a great hotel very close to everything in ayia napa , 10 mins away from the square by walking and 5 mins away by car , excellent room nice pool , and great food , all in all a very good hotel and highly recommend

10/10 Excellent

Neville, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River Rock Hotel made our holiday great
We couldnt choose a better Hotel. Great location, great service & very clean. Wifi wasnt so strong in the room but in the balcony and everywhere else was very strong so did not mind. I suggest AYIA NAPA together with River Rock Hotel to everyone..families, couples or single ppl.

6/10 Okay

Harold, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The wifi was complimentary however did not work in the room (#103)-- only in public areas and on the balcony of the room. The staff was pleasant, however housekeeping was only available to service the room for a limited time during the afternoon.

10/10 Excellent

Ellen Kristine

Stayed 5 nights in Sep 2023
Response from BZS on 9 Sept 2023
Dear Ellen Kristine, Greetings from River Rock hotel! It is with great pleasure to read that your stay with us was such a pleasant experience and thank you for sharing it with others. We sincerely hope to have the opportunity to welcome you back on your next visit.Regards, Bea ZselenakovaSales & Digital Marketing Manager

4/10 Poor

Issam

Disliked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023
Response from BZS on 4 Sept 2023
Dear Issam,Thank you for sharing your feedback with us. We're sorry to hear that your recent stay at our hotel did not meet your expectations. We take all feedback seriously, and we apologize for any inconvenience you experienced during your stay.We would appreciate it if you could provide us with more details regarding the issues you encountered so we can investigate the matter further and take the necessary steps to improve our services. Your feedback will help us identify areas that need improvement and take corrective action to ensure that our guests have a better experience in the future.We hope you will give us another chance to make things right and provide you with the exceptional experience we are known for. We value your business and thank you for bringing your concerns to our attention.Regards, Bea ZselenakovaSales & Digital Marketing Manager

8/10 Good

Tor-trygve

Stayed 8 nights in Oct 2022
Response from BZS on 24 Oct 2022
Thank you for the wonderful review and for taking the time to share your feedback.

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel goed, prettig hotel. Zwembad heerlijk, ontbijt veel keus. Vriendelijk personeel. Alleen in het weekend staat de geluidsapparatuur met Harde muziek tot 24.00 uur aan. Zeker als je net onder de café bar een appartement hebt.
Stayed 7 nights in Sep 2022
Response from BZS on 20 Sept 2022
Dear Maria,It is with great pleasure to read that your stay with us was such a pleasant experience and thank you for sharing it with others. We appreciate all your comments regarding the customer service provided by our team members, and I will make sure to pass your kind words on to the team and assure it will get to every department mentioned.We sincerely hope to have the opportunity to welcome you back on your next visit.

8/10 Good

Ronja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein gutes Hotel in Nähe Zentrum :)
Stayed 7 nights in Aug 2022
Response from Bea on 12 Aug 2022
Thank you for the 4-stars Ronja! Hope to see you again soon!

8/10 Good

Arsim

Stayed 6 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 7 nights in Jun 2022
Response from Bea on 9 Jul 2022
Thank you for the review! We hope to see you again soon!

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel med super beliggenhed i Ayia Napa
Lækker morgenbuffet. Dejlig pool og fællesområder. Rengøring var i top. Eneste minus var at der ikke blev suppleret op med kaffe på værelset, men det var en mindre detalje. Super god beliggehed i stille område, men tæt på strand, havn, cafeer og restauranter. Busstoppested tæt på. Vi brugte bussen til transport til Nissi Beach og Waterworld.
Stayed 4 nights in May 2022
Response from Bea on 15 Jun 2022
Dear Karin, Thank you for the review! We are happy to hear you had a positive experience on your recent stay with us and thank you for sharing your experience with us and others. Our priority is customer service and satisfaction! Looking forward to seeing you again soon. Regards, Bea Zselenakova​ Sales & Digital Marketing Manager

8/10 Good

Hanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veldig fine rom, elsket bassenget. Hyggelig personalet
Stayed 8 nights in Nov 2021
Response from Bea on 29 Nov 2021
Dear Hanna I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us. We would be happy to have you back. Bea Zselenakova​ Group Digital Marketing Manager

10/10 Excellent

Pawel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel usytuowany przy przystanku autobusowym, tuż przy centrum miasta. Sklepy spożywcze w najbliższej okolicy hotelu. Hotel jasny, zadbany. Śniadania bardzo dobre.
Stayed 2 nights in Oct 2021
Response from Bea on 29 Nov 2021
Dear Pawel I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us. We would be happy to have you back. Bea Zselenakova​ Group Digital Marketing Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Közel a tenger és az esti szórakozóhelyek.
Stayed 3 nights in Sep 2021
Response from Bea on 29 Nov 2021
Dear Guest Thank you for your review and for choosing us. I’m happy that you enjoyed your time with us and we hope to have you back soon. Regards, Bea Zselenakova​ Group Digital Marketing Manager

8/10 Good

Giota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Arber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fräscht hotell i mitten av centrum med nära till allt.
Stayed 6 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2021

10/10 Excellent

NIKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Small nice clean Hotel in the Center of Ayia Napa. Close to everyrhing (Sea, bars, reataurant).
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Liked: Room comfort
Disappointed
Κάνοντας check in μας μετέφεραν σε διπλανό ξενοδοχείο, συγκεκριμένα στο Tasia Maris Oasis με την δικαιολογία ότι είναι το ίδιο και ότι το κανουν συχνά και χωρίς καμία ενημέρωση. Καμία σχέση το δωμάτιο που είχα κλείσει με το συγκεκριμένο που μας δόθηκε. Μετά από παράπονο μου και επιμονή μου, μας έδωσαν τελικά δωμάτιο στο River rock. Και τις 2 μερες ξυπνήσαμε από το προσωπικό που καθαριζει τα δωμάτια στις 8 παρα το πρωί, το οποίο ηταν έξω από τα δωμάτια και φώναζε, κουνεντιαζε μεγαλόφωνα, βασικά ούτε πως υπηρχαν πελάτες που κοιμούνται. Πλήρης απογοήτευση.
Stayed 2 nights in Jun 2021

10/10 Excellent

Hawra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2020

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent snyggt, bra läge. Bra frukost. Hjälpsam trevlig personal
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

6/10 Okay

Marie-France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel propre
Sejour agréable sur l'île... L'hotel également, accueil tres chaleureux le personnel tres sympa et sourriant...Concernant lle buffet du matin et soir toujours le même genre de menu sans spécialité chypriote et peu de fruits. Dommage !!! Le - de ce sejour serait pour moi la nourriture de cet hotel. Par contre les petites tavernes aux alentours vous servent un festin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sara, Egliswil

Liked: Staff & service, property conditions & facilities
Gutes Hotel zum feiern
Ich (20) und meine Kollegin (21) kamen nach Ayia Napa, um feiern zu gehen. Dafür ist das River Rock Hotel bestens geeignet. Es befindet sich im Zentrum von Ayia Napa, nur 5 Minuten von der Barstreet und diversen anderen Clubs entfernt. An der Reception wurden wir nett begrüsst. Das Frühstück haben wir nur einmal besucht, die Auswahl war genügend, aber könnte noch vergrössert werden. Die Snacks und Drinks am Pool waren gut und preislich fair. Die Zimmer waren etwas klein, vor allem das Bad. Die Dekoration und Ausstattung jedoch sehr modern und zeitgemäss.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottimo
ottimo hotel posizione centrale, praticamente nuovo. Servizi ottimi. Lo consiglio.

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andreas, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River Rock
River Rock is a perfect place to stay in Ayia Napa. With a short distance to the bar strip and the beaches but still in a quiet place makes the hotel a perfect place for bouth young and elderly people. 5 out of 5 from me!