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Reviews of Rio Gardens Aparthotel

2.5 out of 5
Rio Gardens Aparthotel
Missiaouli & Kavazoglou 17, Ayia Napa

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 65 reviews" "
Rating 8 - Good. 19 out of 65 reviews" "
Rating 6 - Okay. 13 out of 65 reviews" "
Rating 4 - Poor. 5 out of 65 reviews" "
Rating 2 - Terrible. 9 out of 65 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

3.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn’t like anything, they are unprofessional, careless, and unfriendly at all
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The staff when my friends and I arrived were very nice, polite and helpful however there were no staff at the reception on arrival we had to wait. My friends and I still received exceptional service from them however one member of staff named Sammy who usually works the night shift has the worst communication skills I have ever come across which is poor as, he is a “receptionist”. He apparently gave us a warning for going in the pool which he did not communicate to us, he tried to kick us out which it turns out he is not allowed to do because, it is not even in his job description and the reasoning for Sammy trying to kick us out was beyond stupid (he was going to kick us out for shaking a plant) HE WAS RACIST TO MY FRIEND and did not apologise he’s clearly not mentally stable and needs to find a new job as he’s just not fit for the role. Of course being a receptionist can be stressful but there is no need to ever bring sensitive or ethical issues into such situations hopefully you’ll fix up Sammy because your costumer service sucks. Anyways, the bathroom was very dirty spoon arrival it was not very cleanly, the sink in the bathroom, kitchen and the shower have definitely not been cleaned for MONTHS and the bowls and pans have not been cleaned properly and you are not provided with a sponge or even washing up liquid to help out the cleaners a little. Not all of the plug sockets work, if you lose your key you have to pay 50€ as Rio gardens do not have spare keys.
Stayed 5 nights in Jul 2019

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got to property that we booked 6 months earlier to find oug it has been double booked and were sent to a less than average motel.. we stayed at the motel for an hour and canceller the whole booking
Stayed 3 nights in Jun 2018

2/10 Terrible

Mrs F.M.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Reception staff ok, other services very poor i.e. Tv, air con, faulty plugs no t towels, wet bed with air con leaking on it had to sleep on couch. Left 2 days early the manager promised to refund money. However still waiting for this to be refunded into my Cyprus account with the Hellenic Bank.
Stayed 14 nights in Sep 2017

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice as always! I was in Rio Gardens last year, I repeat this year and I will go for sure next year. I think I said everything.
Stayed 6 nights in Sep 2017

6/10 Okay

Royi

Liked: Cleanliness, staff & service
Disliked: Room comfort
THEIR WAS NO AIR CONDITION IN THE LIVING ROOM NO FREE WIFI AT THE HOTEL
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stag do hotel
Stayed here on a stag do of 18. 4 rooms split between us. Check in was nice and simple. Glad to have the shop onsite open 24hrs (as long as the receptionist is around to let u in and take your money). No pool onsite but the hotel next door were more than happy to accommodate us. Helped we were buying drinks from their bar all day. This hotel is right next door to river reggae club. Open till around 8am the next day. Perfect for a stag/hen do if u want to keep the after party going late into the morning. The hotel is only a 5 minute walk to the main strip, so perfect for us.
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Staff & service
Rio no naps
This place is great for the young party people at there. Not far from the sqaure where all the partying happens not far from the harbour too and main centre. I believe they have pool party's at this hotel till 6am, Not great for families. Check in was a complete joke staff did not have a clue what they was doing. They also try to con you out of money. Would not stay again.additional not called rio gardens it's rio napa apartments
Stayed 1 night in Jun 2017

8/10 Good

Melanie, NIC

Liked: Cleanliness, staff & service, room comfort
Nice hotel appartments. Very close to the center
The hotel is nice! It is situated next to River Reggae! The address is correct that i found,but the telephone number no!excellent staff an the room was very clean!
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
To far and inconvenient
Front, very nice clean looking. Rooms not good at all beds were terrible. Furniture, no comfort of any kind, no pool, behind hotel a mess. Only thing this hotel has to offer is great staff, very friendly and helpful. The cleaning staff were also very clean and helpful. Doing renovations front and lobby very nice, everything else not nice

8/10 Good

Daniel, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New building, new furniture, good value for money
We were very pleased with the hotel, location and the rooms are confortable. The price was affordable. Everything was perfect except for the fact that we receives toiletries (shower gel, shampoo, soap) only at arrival. And we were 4 people staying for 4 nights.

10/10 Excellent

mujahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean & friendly
was really clean & good location near to central ayia napa

10/10 Excellent

Giorgos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Marinos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

2/10 Terrible

AGATHI

Disliked: Cleanliness, staff & service, property conditions & facilities
NO WORTH TO BOOK!!
The TV was not working. They promised to bring a Technician to fix it but he never showed up. The air-condition was leaking. In the morning we had NO WATER to wash. The apt and the building were very dirty. In the apt next to ours there was not HOT WATER to take a bath. It was the worst choice we ever made!

8/10 Good

Douglas, Nicosia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel just outside of Ayia Napa center
Hotel facilities are in good condition and clean. Spacious apts with cooker&fridge and a nice balcony. Reasonably quiet and not far from city center.
Response from Doxia - Reservations Manager on 29 Jan 2017
Thank you for your kind comments! Wish to see you again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend unless you are happy to sleep in dirty mouse dropping sheets and chase mice around the room.

8/10 Good

Shadi, Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheap hotel
This was a great cheap hotel, we didn't pay much and we got a nice room, the location was great and although it was not with a sea view but we liked the garden view it was nice.
Response from Doxia - Reservations Manager on 24 Sept 2016
Hopefully next year we will be offering breakfast! it's our goal for next year to have a restaurant for breakfast and lunch! thank you for your kind comment :) Wish to see you again!

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Much more than what I expected. The apartment is really great . Already 5 years residing in Ayia Napa in September and this is the best ratio of price and quality. I think I 'll go back to Rio next year. Good location close to the center , clean, equipped, pool , parking.
Response from Doxia - Reservations Manager on 24 Sept 2016
Thank you very very much :) Wish to see you again next year :)

2/10 Terrible

Stelios, Paphos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rio gardens is not suitable for families. It was very noisy. Drunk people were fighting and shouting in the corridors until 5 o'clock in the morning and there was no security to do something about it. We stayed there for two nights and we haven't slept at all.

2/10 Terrible

Stella, Limassol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place for a family!everybody there was drunk and noisy.You cannot sleep!if you want your children to see people fighting and full BLOOD,you should take them to this apartment!!DO NOT make this mistake!this place is only for *#"#

4/10 Poor

Eleni, Cyprus

Disliked: Cleanliness, staff & service, property conditions & facilities
Its not suitable for families! There was to much noise from the clubs all day.

6/10 Okay

Elia, Limassol, Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities
No toilet nor bathtub privacy
Newly renovated rooms, and very friendly service at the reception. We were given a suite which is very spacious, as big as a large studio, everything was brand new, even the a/c and TV, and even though the complex is right next to an after hours outdoor club, and the music was indeed very loud, inside the room and with the a/c on, it was not much of a problem. However, if you are a light sleeper, you will definitely have a problem with the music from the club. Or you can request a street view room instead. The biggest problem that I have faced in the room was the openness of the toilet and the bathtub. The toilet is almost open space in the room, and this is a big problem, and the bathtub is in a glass box in open view, right in the middle of the room. I don’t know who has thought of this, but it does not make any sense at all. The management needs to fix both of these issues or they will have problems being reported from all guests for complete lack of privacy (and smell)

6/10 Okay

Constantinos

Disliked: Cleanliness, staff & service, room comfort

8/10 Good

Giuseppe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great value for money central and quiet
Response from Doxia on 16 Jul 2016
Thank you for your kind words :) Wish to see you again!

8/10 Good

Crystel, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a relaxing vacation
We were a group of 10 people. The experience at the hotel was amazing, the staff is very helpful and friendly. the rooms are super clean but you need to ask for continuous cleaning and towels (if you need). the apartments were close to everywhere, literally. Pubs, restaurants, beaches, shops ... everything was a second away. True, that the apartment is next to the famous after party pub Reggie Veggie, ye't we wasn't bored by the sound. the hotel is totally renovated and I recommend it to stay it during your trip to Ayia Napa
Response from Doxia - Reservations Manager on 23 Nov 2015
Thank you for your kind words!!! We wish to see you again!!!

8/10 Good

Juliane

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Doxia on 23 Jan 2016
Thank you!

6/10 Okay

Tom, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location,friendly staff, bad room description
The apartment is in a good location close to the strip and not to far from the beach, the staff are friendly and very helpful, and the room was clean and adequate but had a fair few faults: - The free wifi... was NOT FREE! Actually 20 euros for a week - The in-room safe... was not IN-ROOM! There was aparently a safe in reception but we did not use it - The air conditioning worked..... eventually... but was not sufficient for the apartment size. Airconditionning was only in the bedroom, not in the lounge/kitchen. - The kitchen facilities were inoperable and resulted in two small fires (yes we were sober). I advise a small campfiure on the balcony would be more controlable (only one pan was 'compatable' due to design, one kettle, no bowls, no toaster, no spoons) - The fire alarms do work very well, and can even detect the cooking of bacon - There was also a faulty window which could not used and the shower cubicle door (in fact all doors) could not be shut So in summary, apart from these slight problems, we did survive and had a enjoyable holiday in Ayia Napa
Response from Doxia - Reservations Manager on 24 Nov 2015
Dear guests, thank you for choosing Rio gardens. Regarding your comments: 1. Yes, wi-fi costs €2 per hour or €6 per day or €20 per week. 2. As we renovated our property this year, we ran out of time so we didn't have the chance to add the safe boxes in the rooms, we will arrange that in February. 3. Air conditions are all new, so are working more than fine. 4. Bowls and spoons you could ask for more and cleaners would arrange that. 5. One kettle is in the room! 6. As i mentioned before we renovated in full our property, so most probably it was difficult to close the window as are brand new.

10/10 Excellent

maria, nicosia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was all brand new and clean
Thank you! Wish to see you again!

10/10 Excellent

jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
great refurbishment, very central, all brand new and very clean. have already booked for later this month. book now as once word gets out how good the 'new' rio napa/gardens apartments are every one will book! an absolute bargain:)
Thank you for your kind words! Looking forward to accommodate you again!! Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful apartments
wonderful stay staff were really lovely. Defoe recommend. Going back to stay again in August
Response from Doxia on 24 Jul 2015
Thank you! Wish to see you again!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel shame about the noise
Great hotel just all re-fitted to a high standard only let down is location as its in front on Napas late night party venue river reggae which plays music loud from 2am until about 7am so not good for those wanting a restful night
Thank you for your kind words! As for the music, we are doing our best to fix this matter!

4/10 Poor

Marianne

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Läs min recension innan ni bokar hotellet.
Trevlig personal, framförallt han som jobbade natt som vidtog åtgärder omedelbart man sa till om något. Städningen under all kritik, står städning varje dag, ena veckan fick vi städat 3 ggr, de fixade inte ens till sängen, inga rena handdukar ded dagar de inte städade. Vi hade samma handdukar i 3 dagar. Äckligt eftersom man duschar 1-2 ggr dagligen efter strandbesök. Grannen sidan om hade så snuskigt äckligt på sin balkong så det var massor med kackerlackor som vi fick in på vårt rum och det var där killen på natten var otroligt behjälplig. Poolen gick det inte att ligga vidd hotellet antagligen fått mögel i en del av hotellet som var de rivit och det luktade avlopp när man försökte ligga där. Tagit bilder som ska skickas till Hotels.Com. Allt ser mycket fräscht och fint ut både i entrén och rummen men läs men som skrivit ovan så är jag/vi inte nöjda med vår vistelse.
Stayed 14 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location
Close to beach and centre. Walking distance.
Stayed 3 nights in May 2019

8/10 Good

Silke, Zürich, Schweiz

Liked: Cleanliness, staff & service, property conditions & facilities
Familiäres Hotel mit Studio
Die Mitarbeiter sind sehr nett. Das Hotel liegt etwa 1,5 km vom Strand entfernt. Das Hotel liegt auf einer Anhöhe, sodass man das Meer von weitem sehen kann. Nicht geeignet für Gehbehinderte!
Stayed 7 nights in Oct 2017

8/10 Good

Josefine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель очень хороший светлый, хозяйка Кика приветливая,все в близкой доступности.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place
it was realy good hotel. cheap and clean..its near from river reggea and 5 min to walk in napa square. :)
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo dobry hotel
Wygodnie, blisko do morza, jadąc do kurortu wczasowego nic więcej nie trzeba.
Response from General Manager on 29 Jan 2017
Thank you for your high rating and kind comments!! :)

8/10 Good

Cecilia

Liked: Property conditions & facilities, room comfort
Otroligt prisvärt
Perfekt hotell för den som inte vill hänga på rummet. Städning varje dag och väldigt trevlig personal. Enda negativa är att det inte ingår wifi, men värt att köpa till då det är jätte bra anslutning. Läget är jätte bra då det tar 3min till party gatan samt 3 min ner till restauranger/shopping!
Response from General Manager on 29 Jan 2017
Thank you very much for your nice comments and high rating!

10/10 Excellent

Jo, Österreich

Liked: Cleanliness, staff & service, property conditions & facilities
2Wochen gut und günstig
Zentrumsnahe und doch ruhig, südbalkon und täglich frische handtücher
Response from Doxia - Reservations Manager on 29 Jan 2017
Thank you!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 29 Jan 2017
Thank you!!

6/10 Okay

MARIANNA, Λάρνακα

Disliked: Cleanliness, room comfort
Το προσωπικό Ήταν ευγενικό και εξυπηρετικό. Το διαμέρισμα Ήταν μικρό και δεν υπήρχε κλιματισμός εκτός από το υπνοδωμάτιο. Η κουζίνα Ήταν σχεδόν ανύπαρκτη. Δεν υπήρχε αρκετός Οικιακός εξοπλισμός σε σχέση με τα άτομα.

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Billig og bra
Hyggelig personale og nyoppusset. Drawbacks: dårlig AC og bassenget er et stykke fra hotellet. Anbefales
Response from Doxia - Reservations Manager on 29 Jan 2017
Thank you :)

8/10 Good

carl

Liked: Cleanliness, property conditions & facilities
Response from General Manager on 29 Jan 2017
Thank you!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Doxia on 16 Jul 2016
Thank you!!!

10/10 Excellent

Ann Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Doxia on 23 Jan 2016
Thank you! wish to see you again!

8/10 Good

Anja, Schwerte

Liked: Cleanliness, staff & service, property conditions & facilities
Gut und günstig
Tolle Lage! Zu Fuß zum Strand, in die Stadt und zum Hafen. Im Sommer soll es durch den dahinter liegenden Nachtklub sehr laut sein. Im Oktober haben die nur noch ein paar Stunden am Wochenende auf.
Response from Doxia - Reservations Manager on 23 Nov 2015
Thank you!! Wish to see you again!