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Reviews of Residence Inn Augusta

3 out of 5
Residence Inn Augusta
1116 Marks Church Road, Augusta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 100 out of 141 reviews" "
Rating 8 - Good. 12 out of 141 reviews" "
Rating 6 - Okay. 8 out of 141 reviews" "
Rating 4 - Poor. 9 out of 141 reviews" "
Rating 2 - Terrible. 12 out of 141 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the lady who checked me in. She made me feel so welcomed. She thanked me for staying and I thanked her for me being able to stay! She convinced me to join to gain more points and I did. I hope to return soon with my family. My boys enjoyed the pool, basketball court and gym!
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Why was I charged 510.00 by residence inn when all bookings were through expedia
Stayed 3 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eggs were cooked well
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Feb 2024

2/10 Terrible

venkat

Liked: Property conditions & facilities
Disliked: Staff & service
Bait and switch- i booked this hotel for $178, because they allowed dogs. I put a 5-star rating on my stay because they welcomed dogs. Today, i got a $150 pet fee and $20 cleaning fee. I spoke with the hotel and they were dismissive. Dont stay
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Thank you for taking the time to share your feedback with us. We understand that the unexpected pet fees came as a surprise, and we genuinely regret any frustration this may have caused. We would like to clarify that our pet policy and associated fees are clearly outlined on our official website and are intended to cover the additional cleaning required after pet-friendly stays. We encourage our guests to review our policies when booking directly through our website or third-party platforms like Expedia to ensure a transparent understanding of all associated charges.

6/10 Okay

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
THe reason for booking this property was the pool where my grandchildren could swim with us. Broken, under maintenance for the foreseeable future. We went downtown to the Kroc Center for a pool.
Stayed 1 night in Mar 2023

2/10 Terrible

Jacquese

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Latonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice would recommend to anyone.
Stayed 1 night in Feb 2023

10/10 Excellent

Sominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 7 nights in Nov 2022

8/10 Good

Annetoinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. There’s no bar or reception at the hotel anymore. The website needs to be updated so people are aware. The room was nice and beds were comfortable. The breakfast was okay not a buffet as mentioned which needs to also be updated on their site.
Stayed 1 night in Oct 2022

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Aug 2022

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy place to stay. Will be staying here every time we visit Augusta ga.
Stayed 1 night in Aug 2022

10/10 Excellent

patricia

Stayed 2 nights in Jul 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure and enjoyable hotel stay.
Stayed 1 night in Jul 2022

4/10 Poor

denise

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean and what was expected. The staff for the most part was very friendly however the assistant GM named Ivy was quite rude and was not at all focused on customer satisfaction. The pool amenity at the property did not indicate that use of it required sign-up yet Ivy insisted it was required. The pool area was extremely hot and uncomfortable which I asked the front desk worker could have someone check as sitting in the pool area was not at all comfortable. It was then that I was confronted by Ivy who went into a rude rant and said if it was uncomfortable come back at night. Totally unacceptable!!!
Stayed 2 nights in Jun 2022

8/10 Good

Shiphrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Jun 2022

4/10 Poor

ANJANI

Disliked: Amenities
Stayed 1 night in Apr 2022

8/10 Good

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids enjoyed the pool
Stayed 2 nights in Apr 2022

10/10 Excellent

Latosha

Stayed 1 night in Mar 2022

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and cozy
Everything I was hoping for and the rooms were clean, tidy and well organized. Staff was friendly and atmosphere light. 10/10
Stayed 1 night in Mar 2022

10/10 Excellent

Valerie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to major highways. Efficient and friendly staff. Nice rooms, close to shopping.
Stayed 1 night in Sep 2021

10/10 Excellent

Willie I.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Tristan on 16 Sept 2021
Thank you so much for your review. We are glad you enjoyed your stay.

10/10 Excellent

Vianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Team on 28 May 2021
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife was ill and the GM made it possible for us to check in early .
Stayed 1 night in May 2021
Response from Team on 25 May 2021
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021
Response from Team on 25 May 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the overall appearance and how close it was to dining and shopping
Stayed 1 night in Apr 2021
Response from Team on 4 May 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Team on 4 May 2021
Thank you for your feedback!

10/10 Excellent

Prat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, convenient, comfortable
Nice, convenient, comfortable
Stayed 1 night in Jan 2021
Response from Team on 15 Apr 2021
Thank you for your feedback!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn never disappoints me. The staff was very friendly the room was clean and the beds were very comfortable.
Stayed 1 night in Mar 2021
Response from Team on 15 Apr 2021
Thank you for your feedback!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super dupper
it was amazimg
Stayed 1 night in Feb 2021
Response from Team on 15 Apr 2021
Thank you for your feedback!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband & I needed some time away from it all & this stay did the trick! Having a CLEAN, SAFE, BEAUTIFUL, COVID-19 GUIDELINES following place to relax was very pleasing!
Stayed 1 night in Feb 2021
Response from Team on 15 Apr 2021
Thank you for your feedback!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentine’s Weekend
It was spacious and comfortable
Stayed 1 night in Feb 2021
Response from Team on 15 Apr 2021
Thank you for your feedback!

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Feb 2021
Response from General Manager on 15 Feb 2021
Thank you for comments. We are elated that you enjoyed your stay with us. We look forward to accommodating you in your next visits to Augusta.

10/10 Excellent

Allegra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Natascha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from General Manager on 1 Feb 2021
We are truly sadden that you did not enjoy your stay with us. Please contact the hotel and provide us with details of your stay that provide and not so favorable experience.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Team on 11 Jan 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The property is very well kept. The rooms are spacious, clean, and comfortable; and the kitchen is fully equipped. The staff is friendly and courteous. The location is also close to food, shopping, and the highway. I will most definitely stay again.
Stayed 5 nights in Oct 2020
Response from Team on 27 Oct 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Team on 27 Oct 2020
Thank you for your feedback!

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud noises from party in the next room. The hotel had to call the police.
Stayed 24 nights in May 2020
Response from Team on 12 Oct 2020
Thank your for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Team on 12 Oct 2020
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Recommend
Great location, great stay, building looks new, room was in perfect shape with everything needed. Only issue was check in but employee was new. After some time and a call the issue was resolved. I would definitely stay here again.
Stayed 3 nights in Sep 2020
Response from Team on 12 Oct 2020
Thank you for your feedback!

2/10 Terrible

Jackie, Augusta

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We we’re denied service at the desk for NO reason at 12am after being on the road for hours. After I explained to the desk manager, she finally allowed service. I feel as if we were DISCRIMINATED for our color (black). I will never book another room here.
Stayed 1 night in Jun 2020
Response from General Manager on 28 Jun 2020
Thank you for your comment. Our sincere apologies for how we made you feel at check in. We take a strong stance against discrimination as we believe in equality for all guests. Any type of discrimination is not tolerated at our property. This issue will be reviewed and handled immediately

4/10 Poor

John, Waldorf

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I liked the location, it was great. The facility was neatly kept.
Stayed 8 nights in Jun 2020
Response from General Manager on 21 Jun 2020
Thank you for your response. I’m sorry we didn’t meet your expectations. Please let us know what we could have improved upon.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from General Manager on 23 Jun 2020
Thank you for a great review. We look forward to seeing next time!!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at the frontdesk was excellent. He was dressed very well also.
Stayed 1 night in May 2020
Response from General Manager on 2 Jun 2020
Thank you for your comment. We are glad you enjoyed your stay at our hotel.

10/10 Excellent

Pinhas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, very friendly workers, no issues checking in or out.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids enjoyed the pool and the fitness room had nice treadmills.
Stayed 2 nights in Feb 2020

4/10 Poor

MikeMowrey, Fayetteville,ga

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was no cover to unload during check-in and it was raining very hard. The next morning there was no hot water and was told it would be after 8 am before it would be fix. The bottom sheet on the bed would not stay on and would pull off while you slept. Very disappointing experience!!
Stayed 1 night in Feb 2020