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Reviews of Americas Best Value Inn Augusta S

2 out of 5
Americas Best Value Inn Augusta S
3320 Deans Bridge Rd, 520 Bobby Jones Exp/US1 S, Augusta, GA

Reviews

5.4
Rating 10 - Excellent. 11 out of 87 reviews" "
Rating 8 - Good. 15 out of 87 reviews" "
Rating 6 - Okay. 18 out of 87 reviews" "
Rating 4 - Poor. 21 out of 87 reviews" "
Rating 2 - Terrible. 22 out of 87 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was nice room but out side it had old junk car seating around .noise. but i think he has people that live there all year round that's why they have all that junk around
Stayed 2 nights in Dec 2023
Response from RJ on 1 Jan 2024
WE ARE GLAD TO HEAR YOU LIKED YOUR ROOM. AS FOR THE 2 CARS THAT ARE BROKEN DOWN, WE ARE IN THE PROCESS OF GETTING THEM REMOVED. SORRY ABOUT ANY NOICE THAT YOU HEARD. WE TRY ARE BEST TO KEEP IT AS QUIET AS POSSIBLE.

10/10 Excellent

Carleen

Very decent. Check in fast and easy. Room clean and tidy
Stayed 1 night in Nov 2023
Response from RJ on 2 Nov 2023
We are glad to hear that you enjoyed your stay.

8/10 Good

WILLIAM

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
GOOD HOTEL FOR THE PRICE, CLEAN, DECENT SERVICE AT DESK, CLOSEST TO THE AIRPORT, LATE CHECK IN AT 12:00 SMOOTH, QUIET.
Stayed 1 night in Aug 2023
Response from RJ on 23 Aug 2023
THANKYOU FOR YOUR REVIEW. WE ARE PLEASED TO HEAR THAT YOU ENJOYED YOUR STAY AT OUR HOTEL. WE LOOK FORWARD TO TAKING CARE OF ANY LODGING NEEDS YOU MAY HAVE IN THE FUTURE.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from RJ on 30 Jul 2023
THANK YOU FOR STAYING AT OUR HOTEL AND WE ARE HAPPY TO HEAR YOU HAD A GOOD EXPERIENCE WHILE STAYING AT OUR HOTEL.

4/10 Poor

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Missing handles on dresser. Refrigerator has not been washed in a long time. Roaches on the wall. Afraid of getting in the bed and having roaches on me. I would NOT recommend this hotel.
Stayed 1 night in Jul 2023
Response from RJ on 9 Jul 2023
WE ARE SORRY THAT YOU HAD A BAD EXPERIENCE AT OUR HOTEL. WE WILL ADDRESS THE ISSUES THAT YOU HAD.

10/10 Excellent

Gabriel

Stayed 3 nights in May 2023
Response from RJ on 30 Jul 2023
THANKYOU FOR STAYING AT OUR HOTEL WHILE YOU WERE IN AUGUSTA, GA. WE ARE GLAD YOU HAD SUCH A GREAT EXPERIENCE AT OUT HOTEL.

10/10 Excellent

Gabriel

Stayed 2 nights in May 2023
Response from RJ on 1 Jun 2023
WE ARE GLAD TO HEAR YOU ENJOYED YOUR STAY

10/10 Excellent

Gabriel

Stayed 2 nights in Apr 2023
Response from RJ on 19 May 2023
we are glad you enjoyed your stay

10/10 Excellent

Gabriel

Liked: Staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Apr 2023
Response from Richard on 15 Apr 2023
We are glad to hear that you are enjoying your stay with us.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet and peaceful
Stayed 13 nights in Mar 2023
Response from RJ on 27 Mar 2023
WE ARE GLAD THAT YOU HAD A GOOD EXPERIENCE AT OUR HOTEL. WE LOOK FORWARD TO YOU STAYING WITH US IN THE FUTURE.

8/10 Good

Selena

There was roaches
Stayed 2 nights in Feb 2023
Response from RICHARD on 10 Feb 2023
WE ARE SORRY THAT YOU SAW ROACHES IN YOUR ROOM. WE WILL BE CONTACTING OUR PEST CONTROL COMPANY TO ADDRESS THIS PROBLEM. WE ARE HAPPY THAT THE REST OF YOUR STAY WAS A POSITIVE ONE.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel visit
Very nice
Stayed 6 nights in May 2022
Response from rj on 16 May 2022
Good afternoon, We are pleased to hear that your stay at our hotel was a nice one.

4/10 Poor

Sol

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was a smoke free room but still smell like someone smoked in it… it was for the most part clean. Seems very old, need updates for sure..
Stayed 1 night in Apr 2022
Response from md on 28 Apr 2022
We are sorry to hear that your stay was not a good one. We will address the issues that you had.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope, don't even think about it!
Wasn't even out of the car before a guest livjng there came begging for a ride to the Amtrak station (found out there is none) or to call an Uber or taxi at my expense. She got snippy when I refused. Didn't look too bad on the outside. My 13 year old made a joke about the nonpet policy and I guess we were instantly put on his watch list. He made sure we knew checkout was at 11 and every timd I was outside smoking he reminded me there was no smoking in the rooms. Later another clerk informed me there was a $250 cleaning charge for smoking in the rooms. Walked in and saw some small things that didn't bug me normally like a stain on the comforter, marks on the wall etc. We were running late to meet up with family we haven't seen in 10 years so didn't pay much more attention. When we got back later that night we were tired and exhausted. I then noticed the adjoining door was missing 3 inches at the bottom which explained the pot smoke coming from our room when we opened the door. Turned back my bed and was disgusted. Dirt, tears and pubic hair everywhere. Went to call the front desk and there was no cord. The light on the wall looked like burn marks around it. None of the outlets worked except where the fridge and microwave were. Thankfully my son's bed was fine except for the comforter. I slept in my clothes on top of the comforter and still felt dirty. No one was there to complain to when I was leaving. Maids were all on the 2nd floor smoking and goofing off. 0 stars
Dirt, tears and pubic hairs on my bed. Other bed had clean sheets.
I don't want to even think of what that stain is.
Burn marks?
graffiti and bad patching job.
Stayed 1 night in Apr 2022
Response from Guest Relations on 21 Apr 2022
Dear Jennifer, In reading your review, it is clear that we failed to meet your needs, and for that, we are very sorry. Guest feedback is our foremost catalyst for beneficial change, so rest assured that we will reflect upon your feedback and seize all opportunities for improvement. This is not how we want you to remember us, so please allow us to make this up to you on a future trip.

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Roaches as soon as you walk into the room. On the bed and walls. We left. They wouldn’t refund our money. It was awful. We slept in the car at the hospital parking garage.
Stayed 1 night in Mar 2022
Response from rj on 17 Apr 2022
We are sorry that you had a bad experience at our hotel. We will address the issue that caused you to have a negative experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Place had roaches. I would rate this motel a ZERO. Save your money and go somewhere else. They changed my first review to a 4 and that is not accurate.
Stayed 1 night in Apr 2022
Response from rj on 15 Apr 2022
We are sorry that your stay was not a good one. We will address the issue that you said you had.

4/10 Poor

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap motel and lots of road noise
Room had a couple of bugs in it. Bed was clean. Room next door had a couple fighting all night long! TV remote had the back off of it. Clock was flashing and parts were also missing. Front desk gave us a wake-up call. Will not stay here again.
Stayed 1 night in Apr 2022
Response from rj on 12 Apr 2022
Sorry to hear you did not enjoy your stay.

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst hotel i have ever visited. Torn sheets, toilet didn't work, insects everywhere, a lot of cigarette smell. terrible conditions
Stayed 2 nights in Apr 2022
Response from rj on 9 Apr 2022
We are very sorry that you had a negative experience at our hotel. We will do our best to correct the issues that you had. Once again, we are sorry that you had a bad experience at our hotel.

2/10 Terrible

Myraida

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t read the Rates and Thought it was a nice Hotel But It wasn’t smelled to Much Of smoke and The room wasn’t really cleaned Terrible experience
Stayed 3 nights in Mar 2022
Response from richard on 22 Mar 2022
Sorry to hear that you were unhappy with your stay

4/10 Poor

Katyusha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches
Stayed 1 night in Jan 2020
Response from Richard on 6 Jan 2020
Sorry to hear that you had problems during your stay. We will address the problem that you have mentioned. Once again we are sorry you did not enjoy your stay.

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019
Response from manager on 17 Dec 2019
Sorry to hear you were not happy with your stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a smoke free room, but I could smell some smoke. Its smell was covered up by the perfumes in the room.
Stayed 1 night in Sep 2019
Response from manager on 12 Sept 2019
Sorry to hear that your stay had problems. I would like to apologize for any issues you may have had.

6/10 Okay

Wardell

Business traveller
Liked: Staff & service
Stayed 3 nights in Sep 2019
Response from rick on 9 Sept 2019
Thank you for staying at our hotel. Please let us know what we could have done to make your stay more enjoyable.

6/10 Okay

Nique

Business traveller, Travelled with group
There’s a distinct smell so make sure you bring air freshener and there’s also a lot of roaches
Stayed 2 nights in Aug 2019
Response from manager on 19 Aug 2019
Sorry to hear that you had a couple of issues with your room. We will work hard to address the problems that you had.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
I was not pleased with the extra pay of 10 dollars after I paid online..Then they had roaches..I really wanted to make this visit pleasant because I had already paid my money and did'nt have no extra funds for another room nor to wait for cancellation...I wish I had gotten a better room...
Stayed 1 night in Jul 2019
Response from management on 4 Jul 2019
I am sorry that your stay was not better. I apologize for any problems that you may have had. If you stay with us in the future we will try to make your stay better.

6/10 Okay

Sean

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Rick on 17 Jun 2019
Thank you for choosing to stay at our hotel. We are glad we had the chance to provide your hotel needs. Please let us know what we can do to make your stay with us even better in the future if you decide to stay with us again.

6/10 Okay

Diana

Disliked: Property conditions & facilities, room comfort
Guacala
Muy caro y no esta limpio avía cucarachas
Stayed 1 night in May 2019
Response from management on 4 Jul 2019
sorry to hear that you had problems during your stay. I apologize for any problems that you may have had.

2/10 Terrible

Kherri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Awful
Stayed 1 night in May 2019
Response from manager on 20 May 2019
sorry to hear that your stay was not that good. we apologize that your did not enjoy your stay. please let us knew what was wrong so we may correct the problems. Once again we are sorry that you didn't enjoy your stay at our hotel.

8/10 Good

Carolyn

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay
Appears to have formerly been a Days Inn location. Convenient to Fort Gordon easy access to I 520. Some dust in out of the way places but overall clean. Road noise but not enough to disturb this tired traveler. Staff very friendly and helpful. Price excellent
Stayed 1 night in Apr 2019
Response from Richard on 29 Apr 2019
Thank you for choosing to stay at our hotel, Carolyn and we are very pleased to hear that you enjoyed your stay. We will address the issue of dust in out of the way places. I will let the hotel staff know that you were pleased with their service. Thankyou once again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from rick on 3 May 2019
Good Afternoon, Sorry to hear that your stay at our hotel was not that good. Please let us know what we could have done to have made it better.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Worst place to stay ever!!!!!!!!! Roaches
Stayed 4 nights in Apr 2019
Response from rick on 20 May 2019
We are very sorry for the negative experience that you had at our hotel. We have contacted our pest control company to address this matter.

2/10 Terrible

Nina J.

Disliked: Staff & service, property conditions & facilities
Bad News
We were given 1 small tube of shampoo. No tissues in the room. Light was out in the sink area. Knocked on the door early in the morning we were checking out to ask for our towels. The male maid did not speak english. I was trying to tell him we were checking out that day. There was trash and old towels outside the room next to us for the 2 days we were there. No coffee pot. Breakfast served 6am -9am. No orange juice. No ac in lobby. Posted note you have to eat at this big table in the lobby. No taking food to your room. Had only cereral, and pastries.
Stayed 3 nights in Apr 2019
Response from rick on 22 Apr 2019
Sorry to hear that you did not have a good stay. I have spoken to the owner concerning the male housekeeper. I apologize for the problems that you had at our hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Richard on 11 Apr 2019
Sorry to hear that you were not happy with your stay at our hotel. Please let us know what made your stay unfavorable so we may address the problems. Once again we are sorry for you negative experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from rick on 11 Apr 2019
Thank you for the positive review and are very happy that you enjoyed your stay with us.

2/10 Terrible

Verified traveller

Stayed 4 nights in Apr 2019
Response from richard on 30 Apr 2019
sorry to hear that you did not enjoy your stay at our hotel. Please let us know what we could have done to make it positive experience for you.

4/10 Poor

Breanna

Disliked: Staff & service, room comfort
Not recommended
I booked for 3 nights. I called the hotel twice and told them I’d be arriving around 2am and they assured me I wouldn’t be charged an extra night as long as there was a room available. I booked this hotel because they had a 24hr service desk. Well I arrived at 2am to find out I was checking in through a window still standing outside by myself in what didn’t appear to be a very present setting. I check in and they give me a room key to a room with people already in it. So I have to go stand outside again. The lady who checked me in was very nice and felt bad they had booked my room even after I called ahead TWICE with an arrival time, so she upgraded my room. The room was clean, but pretty out of date. The bed was old. The bathroom was barely big enough to close the door. Then worst of all, upon check out the rudest man was fighting with me about how many nights I stayed. I told him I called ahead twice asking if I needed to pay another night or early check in fee and they told me no. He said it was a mistake and I told him this was not my fault and he continued to argue with me until I up and walked out the door.
Stayed 3 nights in Feb 2019
Response from manager on 3 Mar 2019
I am very sorry that you had a bad experience at our hotel. I have spoken with the gentleman that was working when you checked out. The mistake was made by the hotel as you said and he should have not tried to collect on it. Once again I am sorry that you had a negative experience.

4/10 Poor

Stephen

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I felt unsafe at this hotel. The surroundings seemed shady. I was glad to be safe when I left. I will never stay here again.
Stayed 1 night in Dec 2018
Response from richard on 22 Dec 2018
Good Afternoon, I am sorry to hear that you didn't feel comfortable or safe at our hotel. Please let us know what we can do to fix this problem for future guests.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i walked across the floor and it turned my feet black . to many roachesssssssssss .
Stayed 3 nights in Oct 2018

10/10 Excellent

Timothy

Family weekend
Very clean and exactly what I wanted.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice plce
Very close to our. Family event & the staff was nice
Stayed 1 night in Jun 2018
Response from R.J. on 26 Jun 2018
Thank you for staying at our hotel. We are glad to hear you enjoyed your stay and had a positive experience at our hotel. We look forward to serving your hotel needs in the future if your in Augusta, Ga. again. Richard Johnson Manager

6/10 Okay

Keesla

Response from rj on 23 Apr 2018
Thank You for staying at our hotel. Hope to see you again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
There were no unpleasant surprises. Motel adjoins U.S. Hwy. 1, so you do hear some heavy truck traffic, but reasonably quiet. I stayed on side next to highway and slept well. Good "bang for the buck", for pricing. The man on front desk was friendly and helpful, answering questions about local area.
Stayed 1 night in Mar 2018
Response from RICHARD on 2 Apr 2018
THANK YOU FOR STAYING AT OUR HOTEL AND WE ARE GLAD TO HEAR THAT YOUR STAY WAS PLEASANT.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Area not that nice
The staff was friendly , the breakfast was so-so . A little below average place.
Stayed 6 nights in Sep 2017

6/10 Okay

Kathy, Douglasville, Georgia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel by the parking lot
I found several cigarette holes in the bedspread, didn't feel comfortable sleeping on the bed for that reason. Had difficulty sleeping at night due to honking horns and cars zooming by within feet away. Also, saw three bugs in the place during my stay. Staff was helpful and courteous. Location was convenient for purpose of my visit. On the positive side, place was well furnished.
Stayed 2 nights in Sep 2017

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

russell

Liked: Cleanliness
Disliked: Property conditions & facilities
Family vacatiin
Breakfast was very disappointing,all they had we're a few muffins,some coffee and one or two cereals,ac was not very good and for five people very small,eating area was a small kitchen table,just one was all,and when we sent our grandson for spoons he got hollered at would never recommend this hotel very low grade,thanks
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for the money
Not fancy but not expensive either. Great Value!!!

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel sucks
Not very clean or comfortable, but the worst part was coming into the room and having it smell so strong of marijuana that we had to open the door to air it out. Complained to manager but was told they are drug free! I am a police officer and I can assure you they are not!! Will never stay there again! Was forced to stay there due to Masters Golf Tournament taking up all decent rooms. Hated the hotel and the staff!

8/10 Good

Ms. Paula

Liked: Staff & service, property conditions & facilities, room comfort
It was okay, they are currently renovating! It was decent for the price I paid and for 1 night only!

2/10 Terrible

jason, sc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
The room had bed bugs and staff didn't care. this wants me say more but all I can say is it has bed bugs