All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
The staff was very accommodating when i needed an early check in..room was very clean and cozy
Kareem
Stayed 1 night in Apr 2024
Response from Front Office Staff on 29 Apr 2024
Thanks for staying with us!
8/10 Good
Jheanell
Travelled with family and small children
20 Apr 2024
I celebrated my daughter’s 11th birthday and the staff was welcoming from the moment we pulled up to the moment we left. The pool was under renovation so we went to the Whitley and had a fantastic time.
Didnt know i would be charged a security fee between the amount of $70-$250 until after i checked my bank statement and saw that i was charged an additional $231.98. Apparently its just in case my room had some type of damage and it would automatically take it out. And supposedly, I'll have the funds refunded back when i check out. Still waiting....
Ashley
Stayed 2 nights in Apr 2024
Response from Front Office Staff on 8 Apr 2024
Good MorningThank you for staying with us and it will take 7-10 business days for any refund to be added back to you card you used to check in
Thank you very much for choosing us and offering your feedback.We want every guest who stays with us to have a comfortable visit and to depart with a lasting favorable impression. We are disappointed if we did not make that happen for you. Please accept our apologies for any inconvenience you experienced. We are also sorry for the service issues that impacted your visit. Our primary focus is on outstanding hospitality to every guest; therefore, we have addressed this with the appropriate individuals to ensure we better serve our guests.We would welcome another opportunity to show you our commitment to exceptional experiences the next time you are in the area.
Thank you so much for your 5-star review, Lamar! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
I loved everything about this hotel from the parking attendants to the front desk clerks and housekeeping. Everyone was professional, pleasant, accommodating and friendly. The room I had was beautiful and comfortable and clean and the layout was perfect. Having a restaurant onsite was a bonus although the hotel was surrounded by many eateries. I’m well pleased with my stay and would give it the highest ratings.
Linda
Stayed 4 nights in Mar 2024
Response from Erichards on 23 Mar 2024
Thank you very much for staying with us and for your positive feedback
Overall, our stay at the hotel was lovely. The accommodations were comfortable, and the staff was friendly and attentive. However, we found the restaurant in the area lacking in flavor and customer service. For the price paid, we expected better quality. Surprisingly, the food at the mall was more satisfying and better value for money.
Kareemah
Stayed 2 nights in Mar 2024
Response from Erichards on 23 Mar 2024
Thank you very much for staying with us and for your positive feedback
10/10 Excellent
Jevon Hicks
15 Mar 2024
Jevon Hicks
Stayed 2 nights in Mar 2024
Response from Property Management on 4 Apr 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
8/10 Good
william
Travelled with group
14 Mar 2024
Easy check in/out
william
Stayed 1 night in Mar 2024
Response from Front Desk on 14 Mar 2024
Thank you for staying with us!
8/10 Good
Teresa
8 Mar 2024
Liked: Amenities
Loved it
Teresa
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 9 Mar 2024
Thank you for staying with us here at the Westin Buckhead Atlanta location.
Excellent Westin in the heart of Buckhead. Great product for the price.
J Theodore
Stayed 1 night in Mar 2024
Response from Erichards on 5 Mar 2024
Thank you very much for all your feedback and for staying with us.
2/10 Terrible
Michael
4 Mar 2024
Michael
Stayed 1 night in Feb 2024
Response from Property Management on 25 Mar 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.
10/10 Excellent
Shane
3 Mar 2024
Shane
Stayed 1 night in Mar 2024
Response from Erichards on 23 Mar 2024
Thank you very much for staying with us and for your positive feedback
Gary in valet was phenomenal! He gave recommendations for restaurants and events happening around the city during our stay. Check in and check out were a breeze. If only you added a spa I may never leave!
April
Stayed 2 nights in Feb 2024
Response from Erichards on 5 Mar 2024
Thank you very much for all your feedback and for staying with us
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!
Beautiful and well maintained hotel. It felt totally like home.
Sunday Kayode
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
6/10 Okay
Anthony F, Chicago
Travelled with family and small children
18 Feb 2024
Liked: Staff & service
Disliked: Amenities
No water pressure at all to take a decent shower
Anthony F
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.
It was a wonderful stay. The staff and location were fabulous
Diana McTeague
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
Check in was quick and efficient. Room was located right next to elevator and vending area which contrary to my room preference, but this time location of the room to the elevator and vending area has no negative impacts to our stay.
S.L.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 14 Feb 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!
8/10 Good
Katricia
Travelled with partner
13 Feb 2024
Liked: Cleanliness, amenities
The rooms are noisy. Walls are super thin….
Katricia
Stayed 2 nights in Feb 2024
Response from Hotel Management on 14 Feb 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.