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Reviews of Sonesta Simply Suites Atlanta Gwinnett Place

2.5 out of 5
Sonesta Simply Suites Atlanta Gwinnett Place
3665 Shackleford Road, Duluth, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 252 out of 472 reviews" "
Rating 8 - Good. 126 out of 472 reviews" "
Rating 6 - Okay. 46 out of 472 reviews" "
Rating 4 - Poor. 16 out of 472 reviews" "
Rating 2 - Terrible. 32 out of 472 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rolando

Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Rolando, it's fantastic to hear that your stay at Sonesta Simply Suites Atlanta Gwinnett Place met your expectations. We very much appreciate your high rating. Our team members hope to welcome you back in the near future for another delightful experience.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Carol, the team is thrilled to see you had an enjoyable stay at Sonesta Simply Suites Atlanta Gwinnett Place. We hope to welcome you back soon for another great experience.

2/10 Terrible

Ernest

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel, things falling apart, and the worst thing is the hotel smells like cigarettes. You’ll leave smelling like a pack of Newports. I did not sleep without waking up 10times. Check out early in the AM to sleep in my car.
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Ernest, we're genuinely disheartened to hear about your unsatisfactory stay. Our goal is to provide comfortable and inviting accommodations to all guests, and we feel troubled that this wasn't your experience. It is regrettable that certain aspects, such as the scent in your room and your interrupted sleep, caused inconvenience. We'll surely look into these matters, and we appreciate your feedback as it helps us continually improve. We hope for the chance to deliver a much better experience on your next visit.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lot of room space and I enjoyed it a lot.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Victoria, we're delighted to find out that you loved the spaciousness provided by Sonesta Simply Suites Atlanta Gwinnett Place. We will gladly welcome you again for another enjoyable stay.

6/10 Okay

Jeffrey

Travelled with partner
Liked: Amenities
There was like a romper room above me. People with kids should stay on the ground floor so when they’re running around the room the people below will not hear them. Also a regular inventory of dishwater should be done.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Jeffrey, it's regrettable to hear that noise disturbances had an effect on your stay. We take your feedback about room allocation with families in mind and the supply of dishware seriously. We are continually looking to enhance our processes to ensure guest comfort. We hope to have another chance to welcome you back in the future for a more peaceful stay.

2/10 Terrible

Ondray

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Ondray, it's unfortunate to hear that your stay did not meet your expectations. Your feedback is important to us and we are committed to continuous improvements for a better guest experience. We hope to have the opportunity to make your next stay a better one.

10/10 Excellent

Vanecia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this location. I almoswent to the other sonesta across the street.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Vanecia, we're thrilled that the location of Sonesta Simply Suites Atlanta Gwinnett Place met your preferences. We appreciate you choosing our establishment over other options nearby. We're looking forward to welcoming you back in the future.

10/10 Excellent

Janet

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thanks for the outstanding rating, Janet!We're delighted your time at Sonesta Simply Suites Atlanta Gwinnett Place was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Shawna

Business traveller
The Welcome desk wasn’t that inviting - it’s not a great lobby area. It’s your first impression and it’s not a great one. If I was with my family I probably would have questioned my decision. The rooms are lovely and don’t really match up to the lobby experience.
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Shawna, thank you for your feedback. While we're glad you appreciated our well-appointed rooms, it's noted that the lobby did not meet your expectations. As an integral part of the guest experience, we continually strive to create a welcoming ambiance throughout all areas of our hotel. We hope you'll consider staying with us again, as we'd love another chance to give you the warm welcome you deserve.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suites
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Chris, it's wonderful to hear you enjoyed the suites at the Sonesta Simply Suites Atlanta Gwinnett Place. We're pleased our accommodations met your expectations. We look forward to your return visit.

6/10 Okay

Damien

Travelled with family and small children
Disliked: Amenities
Just an average extended stay hotel.
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Damien, it appears your recent experience with us met but did not exceed your expectations. An extended stay should be comfortable and convenient. We aspire to provide this type of experience and regret it was not fully achieved during your visit. We'll continuously work to improve our services and create more memorable experiences for guests like you. Thank you for your feedback.

10/10 Excellent

Dakota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good stay would definitely come back and stay here
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Dakota, the Sonesta Simply Suites Atlanta Gwinnett Place team is thrilled to hear you had a wonderful stay. Your words speak volumes and we're eager to welcome you back in the future for another memorable experience.

8/10 Good

Victoire G

Travelled with partner
Liked: Cleanliness, staff & service
I love how spacious the room was, but everything else was average.
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Victoire, thank you for sharing your recent experience with us. It's wonderful to know that you appreciated the spaciousness of the room at Sonesta Simply Suites Atlanta Gwinnett Place. Hearing that the rest of your stay was average gives us a clear area to focus on to provide an outstanding experience next time. We're working diligently to exceed expectations on all fronts for all our valued guests. We hope to have the opportunity to host you again in the future.

8/10 Good

Jawhara

Liked: Cleanliness, staff & service
Staff was professional and hospitable- location was in a nice area with plenty of shopping and dining - the room was clean and comfortable - a bit out dated and needs work done but overall a decent stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Jawhara, it's pleasing to hear that you found our team members at Sonesta Simply Suites Atlanta Gwinnett Place professional and welcoming and that you appreciated our prime location. Your positive remarks about room cleanliness and comfort are much valued. We acknowledge your observations about the aspects of our hotel needing updates and we are constantly striving to improve. Our goal is to provide a thoroughly satisfying stay for our guests, and your feedback is important in achieving that. We hope you'll return in the future to see how we continuously evolve.

6/10 Okay

Heather

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The room was very spacious and great for a few friends travelling together. The room had a musty smell that we couldn't get rid of and hit hard every time we walked through the door. The staff worked behind a wall so it could be hard to get their attention, but they were friendly whenever we interacted with them! We had to pay for parking, which was a bit odd staying out in the suburbs with a huge lot. The location was great for shopping and meals.
Stayed 6 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Heather, it's pleasing to know you found the room size suitable for your group travel and also found our location convenient for shopping and meals. However, we regret to hear about the scent issue in your room and the challenge encountered with parking; we're always looking for ways to improve guests' experiences. We're glad to know you found our colleagues friendly and do hope this didn't mar your overall stay. Your feedback is vital and has been noted for improvements. We hope to host you again in the future for a seamless stay.

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that the bed suppose to be Queen and it was a double bed. I said something to the desk clerk and she said all the beds were Queen size. My husband and I are small frame and if I turned I would fall out the bed. The people above us made noise all night long. We just decided to check out early. Didn’t have no argument in me.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Lisa, we appreciate your feedback. It's unfortunate that the size of the bed didn't meet your expectations, we believe that all our beds meet the queen size specifications. We're regretful to hear about the disturbances you encountered at night; we always strive to provide a peaceful environment for our guests. If you ever decide to stay with us again, we encourage you to contact our team members — they're on hand 24/7 to assist with any issues.

10/10 Excellent

luan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Asian Center
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Luan, thank you for recognizing the strategic location of Sonesta Simply Suites Atlanta Gwinnett Place. We're so glad you appreciated our prime positioning, making it perfect for exploring the Asian Center. Your review means a lot and we hope to welcome you back in the near future.

10/10 Excellent

AUDRA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zury is absolutely AWESOME! The customer service i get there everytime is incredible!
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Audra, we are thrilled to hear about your excellent experiences at Sonesta Simply Suites Atlanta Gwinnett Place. It's fantastic that Zury has continuously exceeded your expectations with top-notch service! We're eager to welcome you back soon for another unforgettable stay.

10/10 Excellent

Morris, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, strategic area and friendly staffs
Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Morris, we're thrilled that you had a pleasant stay at Sonesta Simply Suites Atlanta Gwinnett Place. It's wonderful to know that you valued our prime location and the warm reception from our team members. Looking forward to welcoming you back in the future.

6/10 Okay

Michelle

Disliked: Property conditions & facilities
I had to pay to park
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Michelle, we understand that incurring unexpected costs such as parking can be inconvenient. Our aim is to provide clear communication about any additional charges. We appreciate your feedback and will take it under advisement for future enhancement. We hope to host you another time where we can meet and possibly exceed your expectations.

10/10 Excellent

Cyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable. Friendly and helpful staff
Stayed 2 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Cyrus, thank you for your wonderful comments about Sonesta Simply Suites Atlanta Gwinnett Place. We're delighted to know you enjoyed our clean and comfortable environment, as well as the warm service from our team members. Looking forward to welcoming you back in the future.

10/10 Excellent

Sharmaine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very clean which is a plus for me especially since it was a smoking room. Loved the kitchen area. Overall nice and spacious room.
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Sharmaine, it's great to hear you appreciated the cleanliness of your room at the Sonesta Simply Suites Atlanta Gwinnett Place. We're glad you found the kitchen area convenient and enjoyed the ample space of your accommodations. Looking forward to welcoming you back in the future!

10/10 Excellent

Barrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Barrett, it's wonderful to hear that you appreciated the standout service at Sonesta Simply Suites Atlanta Gwinnett Place. Our team members always aim to give our guests a delightful experience. We thank you for sharing your positive feedback and look forward to your next visit.

4/10 Poor

Shen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk was nice, while the facilities were not working very well, like microwave wasn’t working
Stayed 3 nights in Jan 2024
Response from Customer Service on 17 Feb 2024
Shen, thank you for mentioning our friendly front desk service. We're disappointed to hear about the issues you experienced with some amenities. We constantly strive to maintain all our facilities in the best possible condition. Your feedback is valuable in helping us improve our services. We sincerely hope for another chance to provide you with a more satisfying stay in the future.

10/10 Excellent

Sung

Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Thank you for this excellent rating, Sung!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Simply Suites Atlanta Gwinnett Place! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Thanks, Earl! It's outstanding your time at Sonesta Simply Suites Atlanta Gwinnett Place was fantastic. We can't wait until your next visit!

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Thanks for the perfect rating, Victoria!We're pleased to hear that you have fully enjoyed your stay at Sonesta Simply Suites Atlanta Gwinnett Place, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Good

Ericka

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
Ericka, it's fantastic to hear that your stay at Sonesta Simply Suites Atlanta Gwinnett Place met your expectations. We take pride in our commitment to providing excellent service and we're thrilled you experienced this. Looking forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jan 2024
Response from Customer Service on 8 Feb 2024
Michael, thank you for sharing your experience at Sonesta Simply Suites Atlanta Gwinnett Place. We're delighted to know that everything met your expectations during your stay. Looking forward to having you as a guest again in the future.

10/10 Excellent

Ericka

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and the cleanliness. It was perfect and i will be staying again!
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Ericka, it's wonderful to hear that you enjoyed your stay at the Sonesta Simply Suites Atlanta Gwinnett Place. We take pride in maintaining our rooms to the highest standards, and your comments truly validate our team's efforts. We look forward to your next visit!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and friendly the hotel was super clean and it felt like home the entire week we stayed it was like being in our own living room plenty of options to eat and stay busy in the area our suite had everything we needed for our trip we will definitely be staying again
Stayed 7 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Robert, it's fantastic to hear you had such an enjoyable experience at Sonesta Simply Suites Atlanta Gwinnett Place! We're glad that our friendly team members, pristine accommodations, and home-like atmosphere made your week-long stay feel comfortable. More so, the area certainly has many options for dining and activities, and we're thrilled you found the in-suite amenities met all your travel needs. Looking forward to welcoming you back on your next trip!

10/10 Excellent

Elah

Stayed 2 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
Elah, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Sonesta Simply Suites Atlanta Gwinnett Place!

6/10 Okay

Darlene

Stayed 3 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Darlene, we appreciate your taking the time to rate us on Expedia. Since you left no text along with your score, we wouldn't be able to address any particular experiences. We genuinely hope your overall stay was satisfactory. If you have any specific feedback, we would love to hear it to ensure your future stays are even better.

10/10 Excellent

AUDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a big fan of Sonesta properties but this particular one are suites. Very nice. Well maintained.
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Audra, it's fantastic to know you're a big fan of Sonesta Simply Suites Atlanta Gwinnett Place. We're thrilled you found our suites well-maintained and pleasing to your standards. Your kind words are greatly appreciated and we hope to welcome you back soon.

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was always kept clean and smelled good. The staff was very friendly.
Stayed 6 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Robin, we're thrilled to hear your stay at Sonesta Simply Suites Atlanta Gwinnett Place was enjoyable. Noting the cleanliness and pleasant aroma is such great feedback, and the friendliness of our team members surely adds to the charm of our hotel. Thank you for choosing us for your accommodations in Atlanta.

2/10 Terrible

Eugene

Disliked: Cleanliness, amenities, property conditions & facilities
Would never stay here again, whole place smells of cigarettes and not the most safe place to be.
Stayed 5 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Eugene, it's disappointing to read your experience did not meet your expectations. The issues related to odor and your sense of security are not typical of the experiences we strive to offer our guests. Rest assured, we take such feedback very seriously and we are committed to improving for the satisfaction of all our future guests.

10/10 Excellent

Rena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, rooms are so nice and cozy,quiet and just a pleasant experience.
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Rena, thank you for choosing Sonesta Simply Suites Atlanta Gwinnett Place and sharing your thoughts. We're thrilled to hear you enjoyed your stay, appreciating the comfort and pleasant ambiance of our rooms. We strive to provide a tranquil experience and it's wonderful this reflected during your visit. We look forward to welcoming you back for another delightful stay.

10/10 Excellent

Sabine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 20 Feb 2024
Sabine, it's wonderful to see your perfect rating for Sonesta Simply Suites Atlanta Gwinnett Place. We trust that your stay met or exceeded your expectations, and we look forward to welcoming you back in the future. Safe travels until then.

6/10 Okay

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for extended stays
Not a bad place at all except you can hear your neighbors.
Stayed 3 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Johnny, we appreciate your feedback. It's good to hear that you found our hotel agreeable. For the disruption caused by external noise, we'd like to express our sincere regrets. We aim to provide a calm and peaceful environment for all our guests and we're sorry you experienced disturbances. Rest assured, we're exploring various ways to tackle this issue and enhance the guest experience.

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a great experience
Stayed 2 nights in Jan 2024
Response from Customer Service on 19 Jan 2024
Maria, we're thrilled to hear you had a wonderful experience at Sonesta Simply Suites Atlanta Gwinnett Place. We strive to ensure each guest enjoys their time with us and it's rewarding to know we achieved that. Thank you for your Expedia review, we are looking forward to welcoming you back soon.

10/10 Excellent

April, Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the nicest people I have ever met. I had a single mom weekend get away and got absolutely wasted. The staff helped me door dash food made sure my outfit was good enough to go out in and made sure I was good. I have never experienced such amazing people from Atlanta in my life!!! I will definitely be staying here again on my next "get away from my dang kids" weekend....
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
April, thank you so much for your glowing review! It's wonderful to hear how our team members at Sonesta Simply Suites Atlanta Gwinnett Place contributed meaningfully to your memorable weekend getaway. We're thrilled you found the hospitality of our colleagues to be exceptional and look forward to your return visit during your next 'me-time' weekend. Safe travels until then.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for the wonderful rating, Michael!We're thrilled to see how much you enjoyed staying at Sonesta Simply Suites Atlanta Gwinnett Place. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Charles

Stayed 4 nights in Jan 2024
Response from Customer Service on 10 Jan 2024
Charles, it's truly heartening to know that your stay at Sonesta Simply Suites Atlanta Gwinnett Place met your expectations. Your satisfaction matters to us and we hope to welcome you back to our premises again soon for another impeccable experience. Thank you.

8/10 Good

Melissa A, Outing

Stayed 4 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Melissa, thank you for choosing Sonesta Simply Suites Atlanta Gwinnett Place and providing your feedback. We're delighted to know you had a good stay. We aspire to create wonderful experiences for our guests and hope to welcome you back soon.

6/10 Okay

THI

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything is okay, but only the noise from upstairs that I couldn’t stop complaining. I can hear every their steps, and they bothered me around midnight till 2-3 am. Staffs can’t do anything for help
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
It's regrettable to hear about the disturbances you experienced during your stay. We wish your experience had been more peaceful. Rest assured, we are always looking for ways to improve guest comfort. Furthermore, our team members strive to aid guests in all situations. We appreciate your understanding, and hope for a chance to provide a better stay in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind workers, and nice accomidating rooms.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Robert, it's heartening to hear your kind words about Sonesta Simply Suites Atlanta Gwinnett Place. We are pleased to know our dedicated team members and thoughtfully arranged rooms struck a positive chord with you. We eagerly anticipate your next stay with us. Thank you for choosing Sonesta!

8/10 Good

James Adekunle

Liked: Cleanliness, staff & service
There is need to improve on the cleanliness of the rugs/carpet along the passage on the floors. Sometimes they have bad odour/smell.
Stayed 22 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
James, we appreciate your feedback about your recent stay at Sonesta Simply Suites Atlanta Gwinnett Place. We're always aiming to maintain a fresh and spotless environment for our guests and be assured your comments on the corridor carpets have been noted and shared with our housekeeping team to address in a timely manner. Thank you for choosing us and we hope to welcome you back for an even better experience.

8/10 Good

Tierney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 13 Jan 2024
Thank you for the great rating, Tierney!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Simply Suites Atlanta Gwinnett Place. We'd like to share an even better experience with you soon.

8/10 Good

Chava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Chava, thank you for your rating of Sonesta Simply Suites Atlanta Gwinnett Place. We're glad you enjoyed your stay, and we hope you'll choose to stay with us again on your next visit to the area.

10/10 Excellent

Ava

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for her birthday and it was a nice room for a good price. Very spacious and it had a stove, full fridge, and microwave. It was surrounded by stores, malls, and restaurants. The only thing I didn’t like was the thermostat because it was confusing. We couldn’t figure out how to get the heat to work at all and some of the buttons on the remote didn’t work. Other than that, great stay! We’ll be staying here again.
Stayed 3 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Ava, we're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Atlanta Gwinnett Place for such a special occasion. The room's features and the convenience of our location added value to your stay. We understand that operating the thermostat posed a challenge; we'll ensure our team members are ready to assist future guests with this. To resolve the remote issue, they will also be conducting checks for functionality. It's wonderful to hear that these minor inconveniences didn't deter from your overall positive experience. We're eagerly anticipating your return visit.