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Reviews of Sonesta Atlanta Airport South

3 out of 5
Sonesta Atlanta Airport South
4669 Airport Blvd, College Park, GA

Reviews

7.8

Good

Rating 10 - Excellent. 888 out of 2025 reviews" "
Rating 8 - Good. 501 out of 2025 reviews" "
Rating 6 - Okay. 299 out of 2025 reviews" "
Rating 4 - Poor. 175 out of 2025 reviews" "
Rating 2 - Terrible. 162 out of 2025 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport Shuttle service is worth the price alone.
Stayed 1 night in Apr 2024

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and hot tub was big and heated , the food at the restaurant was great and the atmosphere was nice
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little bit old, but it's ok.
Stayed 1 night in Apr 2024
Response from Jessica on 1 May 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 1 night in Apr 2024
Response from Jessica on 1 May 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Nahomi

Disliked: Staff & service
Staff was very rude!
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
Nahomi, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pague una tarifa de desayuno continental incluido y cuando llegue al hotel me dijeron que no estaba includo, muy mala informacion en los precios
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities
PARKING IS HORRIBLE
Stayed 1 night in Apr 2024
Response from Jessica on 26 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thanks

10/10 Excellent

ISMAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the bed comfortably And the convincing area closed to the airport
Stayed 1 night in Apr 2024
Response from Jessica on 26 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Gregory, Millbrook

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Guest Services on 27 Apr 2024
Thank you Gregory, for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Kareem

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I would go back nice and clean and fancy
Stayed 2 nights in Apr 2024
Response from Jessica on 26 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Thomas, El Cerrito

Liked: Cleanliness, staff & service, property conditions & facilities
Adjacant to the airport but not noisy. Restaurant on site. Quick in and out for flights
Stayed 1 night in Apr 2024
Response from Jessica on 26 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in Quick. Shuttle to airport extraordinary. No stress for early morning travelers!
Stayed 1 night in Apr 2024
Response from Jessica on 22 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessica on 22 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Cyrone

Horrible
Stayed 6 nights in Jan 2024
Response from Guest Services on 21 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Jen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closentpmthe airport, comfortable, free shuttle, easy access to food.
Stayed 1 night in Apr 2024
Response from Jessica on 19 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel next time

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Price was good. I let the front desk know that there was no shower curtain in the room, nor any toilet paper. The pool was not working, and we're I thought there was a complimentary lite breakfast - I didn't want to order for the next door restaurant. so, some amenities not available. I showered without the curtain, cause I was tired, and already in the shower, and I was already on the toilet.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Sarah

Disliked: Amenities, property conditions & facilities
The property was obviously older with llittle attention to upgrades. The room temp was difficult to regulate. The gate that was supposed to imit entry was always open even though I was to be charged for parking and going in and out. The front desk was courteous and professional. The rest was out of their control.
Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thanks

10/10 Excellent

SHOBASHALINI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice team. Great location near to airport still away from the noise . Spacious parking most of time . Clean user friendly rooms . One thing is Coffee shud be made available in lobby . Other than that very nice hotel to stay at!
Stayed 1 night in Apr 2024
Response from Jessica on 14 Apr 2024
We're really grateful and appreciate you taking the time to share your rating with us.

8/10 Good

M. Trazi

Travelled with family
Liked: Staff & service, amenities
There were many people waiting for the first airport shuttle. It was uncomfortable but convenient.
Stayed 1 night in Apr 2024
Response from Jessica on 11 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay near the airport.
Stayed 1 night in Apr 2024
Response from Jessica on 11 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Mariam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, but the other personal of the hotel and the restaurant it’s so they are very hateful and even a little disrespectful (especially from the restaurant) they should be a little more kind and friendly
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for taking the time to provide a wonderful review.We are very happy to know that you had an amazing stay with us, we really hope to see you again!Warm Regards,

6/10 Okay

Janice, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica on 10 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Azure

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy stay for 1 night
Stayed 1 night in Apr 2024
Response from Jessica on 10 Apr 2024
We're really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Linda, Monmouth

Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
Thank you for choosing to sat with us and for taking the time to provide a wonderful review.We are very happy to know that you had an amazing stay with us, we really hope to see you again!Warm Regards,

8/10 Good

dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jessica on 8 Apr 2024
We're really grateful and appreciate you taking the time to share your rating with us.

6/10 Okay

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the staff were very nice, but there were a lot of hidden fees not given until after booking.
Stayed 1 night in Apr 2024
Response from Jessica on 8 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thanks

4/10 Poor

Mariana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica on 7 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thanks

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Guest Services on 27 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Priyadarshan, Edison

Stayed 1 night in Mar 2024
Response from Jessica on 30 Mar 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the burger place was excellent
Stayed 1 night in Mar 2024
Response from Jessica on 30 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Ryan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Restaurant was below average. Had to wait about an hour to finally get our bill (it was not busy at all).
Stayed 1 night in Mar 2024
Response from Guest Services on 2 Apr 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Ivan

Travelled with partner
The Burger Place inside the hotel is good enough and stays open late. Also provides breakfast. Sadly one member of staff was abrupt as she had just started her shift despite us trying to be friendly. The corridors on our floor were suffocatingly warm for some strange reason. The room was okay, standard for the price but the outer door frame looked rusted, suggesting there had been flooding in the past? Not a deal breaker, but when Housekeeping knocked on our door, despite a "do not disturb sign" certainly was! We had a long flight ahead of us, so were not pleased!!!
Stayed 1 night in Mar 2024
Response from Guest Services on 2 Apr 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Sonesta Atlanta Airport South.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessica on 30 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Manon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

mikaela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get eat you pay for
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Vidal

Travelled with partner
Disliked: Property conditions & facilities
Hotel is old and in need of updates .
Stayed 1 night in Mar 2024
Response from Jessica on 26 Mar 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thanks

2/10 Terrible

Ayesha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property canceled my hotel room although it was paid for a week in advance. More than likely to make more money off of the airline. The airline provided vouchers for travelers to this hotel room after waiting over 20 minutes online with my 65 year old mother. I was told they had no rooms available. I would have to call for a refund to expedia. I was attending a funeral so i was able to find a place to stay but they did the same thing to about 6 other people and they were stranded. They ended up shuttling to the airport to sleep there. Extremely unethical practices and im still waiting on my money.
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Atlanta Airport South. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Atlanta Airport South.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Phyllis

Liked: Amenities
Property was well maintained
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking the time to provide a wonderful review.We are very happy to know that you had an amazing stay with us, we really hope to see you again!Warm Regards

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La transportación y quien guiaba me hizo sentir segura
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Lyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was dank and warm. We kept turning the AC up but never really got cool. When you walked into the room you could smell this kind of mildewy smell. We were only staying there for less than 12 hours until we went to the airport but for the price I expected more.
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Sebrena

Travelled with family
Disliked: Staff & service
Hotel staff rude, bar expensive. Room was clean but maintenance had to come put on new toilet seat it was broken when I arrived and almost fell in floor when I sat down to pee. Housekeeping should have informed maintenance before my arrival. Took half an hour to fix.
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you Sebrena, for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Chaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was friendly and resourceful and welcoming
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you Chaw for taking the time to provide a wonderful review.We are very happy to know that you had an amazing stay with us, we really hope to see you again!Warm Regards,

10/10 Excellent

Jese

Stayed 1 night in Mar 2024
Response from Guest Services on 17 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Tyanna

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking the time to provide a wonderful review.We are very happy to know that you had an amazing stay with us, we really hope to see you again!Warm Regards,

10/10 Excellent

Lucretia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place. Parking too expensive.
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 Excellent

Caleb

Liked: Cleanliness
Great gem!
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you Caleb for choosing to stay with us and for taking the time to provide a wonderful review.We are very happy to know that you had an amazing stay with us, we really hope to see you again!Warm Regards,

2/10 Terrible

Gaurav, Princeton

Stayed 1 night in Mar 2024
Response from Jessica on 18 Mar 2024
Thank you for taking the time to post a review of your stay with us. I will share your review with our team for improvements on our end. Choosing to stay with us means a lot to us. I still hope you would give us another chance in the future so this time we can show you how we make travel inspiring.

4/10 Poor

Vinoth

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.