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Reviews of InTown Suites Extended Stay Atlanta GA - Marietta Roswell Rd

2 out of 5
InTown Suites Extended Stay Atlanta GA - Marietta Roswell Rd
2030 Roswell Road North, Marietta, GA

Reviews

6.2
Rating 10 - Excellent. 63 out of 358 reviews" "
Rating 8 - Good. 85 out of 358 reviews" "
Rating 6 - Okay. 87 out of 358 reviews" "
Rating 4 - Poor. 45 out of 358 reviews" "
Rating 2 - Terrible. 78 out of 358 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer care
Stayed 7 nights in Mar 2024
Response from Tina S., General Manager on 27 Mar 2024
Hi Tracey-Thank you for your review. We are glad you were satisfied. We hope to see you on your next visit!

8/10 Good

Treivon

Stayed 12 nights in Sep 2023

6/10 Okay

Alf, Marco Island

Disliked: Amenities
The property manager Tina is wonderful. Everything else was below my expectations. Cockroaches and bugs everywhere, as well as cigarette smoke.
Stayed 7 nights in Jul 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible - Stay Somewhere Else
It was the worst experience I have ever had. I made the reservation, for a premium queen room; however, when I arrived, they couldn’t find my reservation - it had been canceled. I had to pay a higher rate than what I originally had. The room had been recently renovated and was not cleaned thoroughly. There was paint and other residue on the floor; and by the window there was a bunch of red-orange seeds (which I thought was bug guts) on the floor and all over the windowsill. I had a wasp in my room, a spider in my bed and in the tub. I told the GM about it and asked him to have housekeeping clean my room - they were never sent. I had to buy Clorox wipes to clean all the dirt residue off of the table, nightstands, sinks and countertop. When I took a shower, the painted tub started peeling. There was a tv in the room but no access to cable. I couldn’t connect to the internet even with the instructions that were provided. I got locked out of my room - my key stopped working - and called the after hours attendant six times with no answer. He finally returned my call but was not on the premises. I had to wait two hours to get into my room and he didn’t even make me a new key - he said he’d get to it when he made his rounds. The walls were thin, I could hear the people in the other room snoring at night; the fourth floor always reeked of smoke and weed; my room only had one roll of toilet paper - in which I ran out of and had to buy more. Total waste of money - stay somewhere else.
A death trap for someone with allergies.
Apparently it was a newly renovated room that was released. They left the windows open but never cleaned up before they left.
Took a hot shower and the tub peeled.
Painted tub peeled when hot water was running.
Stayed 11 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 7 nights in Aug 2021

2/10 Terrible

Vonnie n

Disliked: Staff & service, property conditions & facilities
rude unhelpful staff
Stayed 7 nights in Jul 2021

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!! Never had any issues.
Stayed 7 nights in Jul 2021

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not have my reservation although I showed verification email. No room available, sent me to InTown in Kennisaw. Smoke filled and Roach invested. I have photos and video of crawling roaches. I was not able to sleep. I checked out early the next day. 6/7/21. They had the audacity to charge me for 3 nights. I disputing charges via my bank.
Stayed 8 nights in Jun 2021

10/10 Excellent

Jaimmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

4/10 Poor

Mahogony

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

2/10 Terrible

Latif

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Terrible
Stayed 7 nights in May 2021

2/10 Terrible

Tari

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

6/10 Okay

Robert

Business traveller
It’s not as seen in photos.
Stayed 7 nights in Apr 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a mess cuz its under construction. Tenants are super loud. Place smelled like weed. Bathroom smelled super funky. Shower knob was broken and had to be toyed with to get hot water. Cleaning ladies didnt clean anything just remade beds with same old sheets. Didnt change linens. Wifi is a joke. Office staff is discombobulated and more concerned with chatting then actually doing their job. When i arrived they didnt have my reservation right. Tried to tell me i reserved a 1 bed room when the reservation said 2 beds. Then i proceeded to tell then i wanted to pay for 10 days, they led me to believe i had paid for 10 days then on day 7 came to my room and told me i had to pay for 3 more nights because I was only charged for 7 days and was gonna be locked out of my room in an hour if i didnt pay. 10/10 would not stay again. Place is a joke. Not worth the headache to save a few bucks.
Stayed 10 nights in Apr 2021

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2020

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t have a room available
Stayed 7 nights in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

8/10 Good

Tim

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2020

10/10 Excellent

Cornelius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good
It was great other than the bed a lil hard but overall great stay
Stayed 8 nights in Jul 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Female wouldn't let me check in even after i showed proof of reservation. She said she didn't know how to work anything. Then just left the building. It took me 3 hours to find a place for my family to stay .
Stayed 7 nights in Jul 2020

8/10 Good

Keishana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2020

8/10 Good

Jacinta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a quite place with great customer service.
Stayed 8 nights in Jul 2020

4/10 Poor

Thestaffman1, Marietta

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was missing alot of amenities, when I chwcked in the room had no sofa, the toilet was leaking, and the stovetop only 1 burner worked, which made cooking a longer process than normal. I was told it would be fixed, and it was never fixed, so I checked out of this location and had to find better accommodations!
Stayed 7 nights in Jun 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I honestly didn’t stay beyond the first night. I went ahead and counted that loss. The carpet was wet, which gave the room a terrible odor, so I said “let’s open a window” yeah jammed some metal hook holding the curtains up as I was sliding them open. The towels are hand towels not even a standard size bath towel, the kitchenette was raggedy and didn’t stay together. I ruined food cause the fridge was broken and didn’t retain its coldness.. ow do you have a smoking room and no ashtrays .. I don’t even see how this place is full as it is tbh I’ll stick to red roof lol I promise I learned my lesson. Good luck tho
Stayed 2 nights in Jun 2020

8/10 Good

Backpacker, Atlanta, GA

Business traveller
Liked: Amenities
The room was just what they said when I got there - extended stay (more like a 1-room apt with a dinette/kitchen-n-bathroom). Small, but comfy if you like small. Before you get the room, ya gotta sign a COVID-19 waiver. In a nutshell, keep yourself-n-the place CLEAN. Aside from some check-in 'anomalies', it was ok for me. I slept good, which worked for me...
Stayed 3 nights in May 2020

6/10 Okay

Verified traveller

Stayed 14 nights in Mar 2020

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was comfortable
Stayed 7 nights in Jan 2020

6/10 Okay

sophia

Disliked: Staff & service
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

2/10 Terrible

Stephen, Marietta In Town Suites

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches in the bathroom, walls dirty, carpet dirty, moldy smell, chairs staired from dirtiness, only one tv in the suite, door would not secure properly (Room 103). Go inspect it cooperate. Do an unannounced walkthru but you maybe already know the unsatisfactory conditions of your Establishment. The place so dirty and filthy my baby got sick. Took in to urgent care 4 days in a row. On the 7th day we had to leave and find another place to stay since i could not get a refund until i stayed one week.
Stayed 13 nights in Oct 2019

4/10 Poor

Anon., Marietta, GA

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk staff are great! They were quick, responsive, and very friendly...but the hotel is more of a boarding house. People live there full time and the place isn’t kept up properly. The roaches are a serious problem! Only stay if you’re desperate, try to avoid if possible
Stayed 8 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2019

8/10 Good

Toby

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2019

8/10 Good

Alex

Liked: Staff & service
Surprisingly Good!
The location is perfect for a family traveling to several spots in the Atlanta Metro Area. Driving minutes from SunTrust park, Olympic park, GA Aquarium, SixFlags Whitewater, Kennesaw State University, Chatahoochee River, Downtown Marietta Square and many more. The hotel is within walking distance to a shopping center where you can find groceries, fast food, local eateries, etc... The hotel itself has a nice exterior, the interior is a bit worn but it is expected on a budget stay. The staff, specially Vincent @front desk was friendly, knowledgeable and helpful.
Stayed 9 nights in Jun 2019

2/10 Terrible

Will

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mistakes happen.... but we will not fix them
staff charged the wrong card then refuses refund. After a discussion the next day, I did NOT stay, 1 manager said she would due to it being their mistake, another then refuses citing company policy. This has gone to corporate and the banking institutes
Stayed 9 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My short visit was good.
Dated but confortable. Some noisy guests, as you might find everywhere these days. Convenient to so many shops major stores restaurants entertainment parks highways banking medical etc. Decent amenities. More than suitable for a place to stay and rates appropriately so. The staff are pleasant and professional.
Stayed 10 nights in May 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities
This property was in a good location for me, but that's about all that was good. The room did not have a plate to use. Also the wifi was not good. One evening my key didn't work and the front desk was already closed, although the website said open til 9pm, there was a number, but they didn't return my call til 10:30pm and I called them @ 8:20. By then I had made other arrangements. Check out was the next day, when I got there at 10:25am, with check out at noon, they had already packed up my belongings and had them in a trash bag in the lobby. Who does that? I realized they did not pack up my yoga mat I called and talked to the manger, hoping to be reimbursed for the night I couldn't get in my room and to check on the whereabouts of the mat. And to let him know how inappropriate it was for them to pack up my room. He told me I had to contact the corporate office. So I emailed them, because there wasn't a phone number. They said they would be back in touch in 3 business days. I have not heard back yet, its day 5. So there you go.
Stayed 21 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
A bar of soap, a roll of toilet paper, towels and that’s it in room with sagging curtains that hasn’t been updated in at least 30 years.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

We checked in at 7 and reception was already closed. I had a question about my bill and no one was there to answer it. We were in a non smoking room, but there was a strong odor of smoke when we walked into the room. The room was spacious and included plastic cups, soap and towels, but no shampoo. There was a full size refrigerator, 2 burner stove and microwave but no oven. The couch was stained and floor was dirty. I would not have used the bedspread, but there were no other blankets. Overall, the hotel was fine. I stayed there because it was near a conference I was attending.
Stayed 1 night in Mar 2019

2/10 Terrible

corie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
More hygene in the food is very relevant and too much making a better choice for guest in term of food will help
Stayed 10 nights in Dec 2018

2/10 Terrible

T, us

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches, roaches, roaches. We got a refund and found another hotel.
Stayed 14 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018