Interior

Reviews of Carlton Hotel

3.5 out of 5
Carlton Hotel
6005 El Camino Real, Atascadero, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1001 reviews" "
Rating 8 - Good. 235 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Carlton Hotel! It was gorgeous in and out. The staff is awesome and helpful and the location is just perfect for everything you could want to do! Also, the Back Porch Bakery in the hotel is magnificent way to start your day(s) while there! Then the new bar on the other side of the hotel was a perfect way to start our evenings!!! We will definitely be returning to here every time we are in the area.
Stayed 2 nights in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you absolutely loved your stay at The Carlton Hotel. It brings us great joy to know that you found our hotel to be gorgeous both inside and out, and that our staff contributed to making your experience memorable with their awesome and helpful service.

8/10 Good

Bradley, fresno

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay at this property. Several wine tasting rooms next store, as well as a bakery and ale house. Cielo is across the street. Parking wasnt too bad. Beds and rooms were comfortable. Only negative experience, that while we love dogs ourselves, its not pleasant to be woken up at 730 in the morning on a Sunday by a dog barking in the property. Otherwise, we enjoyed our stay and will be back.
Stayed 1 night in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
We're thrilled to hear that you enjoyed your stay at our property! It sounds like you made the most of the convenient location with nearby wine tasting rooms, a bakery, and an ale house. We're glad you found the beds and rooms comfortable and that parking wasn't too much of a hassle.We sincerely apologize for the disturbance caused by the dog barking early in the morning. We understand that this can be disruptive, and we will address this matter with our team to ensure that all guests have a peaceful stay.

2/10 Terrible

Renee

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very cute, however, the king size leaned to the left, so if you roll over, you ended up on the floor. The room was cute, but had a musty/moldy smell, had to open the windows to air it the first night. The second night coming back in from a wedding, same thing. The fridge freezes over and a soda can actually split in half and exploded all inside, and leaked outside, had to clean. No parking the second night after returning from the wedding. I checked out and moved to another hotel.
Stayed 2 nights in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
We're sorry to hear about the issues you experienced during your stay with us. Your feedback is invaluable as we strive to provide the best possible experience for our guests.We apologize for the discomfort caused by the leaning king-size bed and the odor in your room. We take cleanliness and comfort seriously, and we regret that we fell short in these areas. We will address these issues promptly to ensure that future guests do not encounter the same problems.This is not the experience we want for our guests, and we will take steps to rectify these issues and improve our services.Thank you for bringing these matters to our attention.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Amenities
Great location! Staff was amazing.
Stayed 1 night in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our great location and that our staff made your experience amazing. Providing exceptional service is our top priority, and we're delighted that our team could contribute to making your stay memorable. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!

4/10 Poor

Dorn

Liked: Cleanliness, staff & service
This place is a gem in lots of ways. I love the history and the design of the hotel, nostalgic historic feel. Room was spacious and had a warm feeling. Tube was awesome and at over 6 feet tall i was able to soak comfortably. The furnishings however are worn out! Sitting on chairs was uncomfortable and the bed was not at all comfortable to sleep in! The seat cussions and the bed mattress were soft and spongy, not at all comfortable. The location of the hotel is close to a great bakery, restaurants and there was live music at one spot across the street.
Stayed 1 night in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for sharing your feedback with us! We're delighted to hear that you appreciated the historic charm and design of our hotel.However, we're sorry to hear that you found the furnishings to be worn out and uncomfortable. Providing a comfortable and enjoyable stay for our guests is important to us, and we apologize for falling short of your expectations in this regard. Your comments will be shared with our team to address any necessary improvements to ensure our guests have a comfortable experience.Thank you again for your feedback!

10/10 Excellent

Sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the elegant details of the hotels fixtures and decor. The extra towels and comfy bed were nice too. The shower was an exceptional experience.
Stayed 2 nights in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed the elegant details of our hotel's fixtures and decor. Providing a comfortable and luxurious experience for our guests is important to us, and we're thrilled that you found the extra towels and comfy bed to your liking.We're especially pleased to hear that the shower provided you with an exceptional experience. It's our goal to exceed expectations, and we're glad that we could contribute to a memorable stay for you.Thank you for choosing to stay with us, and we hope to welcome you back for another exceptional experience in the future!

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Elegant old hotel. Unfortunately, the staff at the front desk seemed inconvenienced by our presence. The room, while spacious, had a strong perfume-type odor that gave us a headache and stained carpeting. I would not choose to stay here again.
Stayed 1 night in Mar 2024
Response from Jeff (GM) on 30 Apr 2024
We're deeply sorry to hear about your disappointing experience during your stay with us. It's disheartening to learn that the service you received, and the cleanliness of the room did not meet your expectations. Please don't hesitate to reach out to us directly if you decide to give us another chance. Thank you for bringing these matters to our attention.

10/10 Excellent

Cheryl, Canyon Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for the 5/5 review and staying with us!

10/10 Excellent

Jeremy, Weatherford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The library in the lobby was a very nice touch the ambiance of the hotel was old and very nice warm and welcoming. The only knock is the the shower nozzles sprayed everywhere but you
Stayed 2 nights in Apr 2024
Response from CR on 30 Apr 2024
Jeremy, Thank you for choosing The Carlton Hotel. We are thrilled you enjoyed your stay here and hope to see you again soon! We will be sure to have our maintenance man fix the shower nozzle. Sincerely, The Carlton Hotel Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for the 5/5 review and staying with us!

8/10 Good

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for the 4/5 rating, we look forward to seeing you again soon.

10/10 Excellent

Minoti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for the 5/5 review and staying with us!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bakery next door. Friendly and helpful front desk staff.
Stayed 2 nights in Apr 2024
Response from CR on 30 Apr 2024
Elizabeth, Thank you for choosing The Carlton Hotel. We are thrilled you enjoyed your stay here and hope to see you again soon! Sincerely, The Carlton Hotel Team.

8/10 Good

Mari, Templeton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is a little dated. Desperately needs updating. Location is great.
Stayed 3 nights in Mar 2024
Response from CR on 30 Apr 2024
Mari, Thank you for choosing The Carlton Hotel. We are thrilled you enjoyed your stay here and hope to see you again soon! & We will certainly take your comments into consideration Sincerely, The Carlton Hotel Team.

10/10 Excellent

jorgen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy, clean and well kept. Downtown location
Stayed 2 nights in Mar 2024
Response from CR on 30 Apr 2024
Jorgen, Thank you for choosing The Carlton Hotel. We are thrilled you enjoyed your stay here and hope to see you again soon! Sincerely, The Carlton Hotel Team.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice historic type hotel within walking distance to food.
Stayed 1 night in Mar 2024
Response from CR on 30 Apr 2024
Robert, Thank you for choosing The Carlton Hotel. We are thrilled you enjoyed your stay here and hope to see you again soon! Sincerely, The Carlton Hotel Team.

6/10 Okay

Cathy

Travelled with family, Business traveller
We liked that it's a historical building but they don't take care of it. The night stand was SO damaged on top. All they have to do is have glass cut for the top to protect it. The banisters need to be refinished and the carpeting on the stairs and hallways is so dirty and old. It could be really cool but just not maintained. They should offer a continental breakfast but nothing. OH and there was a stain on top of the coverlet. Not sure if they don't wash them between guests or it's a stain but it grossed us out and should be replaced.
Stayed 1 night in Mar 2024

10/10 Excellent

Kyle

Stayed 1 night in Mar 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for the 5/5 review and staying with us!

8/10 Good

renee

Travelled with partner, Travelled with group
Only thing I didn’t like was the soap, provided. Very quiet, never heard anyone in hallways. Didn’t even know we had neighbors.
Stayed 1 night in Mar 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for your feedback! We're pleased to hear that you enjoyed the quiet atmosphere of our hotel and that you had a peaceful stay without any disturbances from neighboring guests.We apologize that the soap provided did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration to ensure that we provide amenities that meet the needs and preferences of all our guests.

10/10 Excellent

Alyssa

Stayed 2 nights in Mar 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for the 5/5 review and staying with us!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carlton is elegant and comfortable. Andrea was a gracious host. The rooms are spacious and impeccable. The attached bakery was a perfect start to our morning.
Stayed 1 night in Mar 2024
Response from CR on 30 Apr 2024
Robert, Thank you for choosing The Carlton Hotel. We are thrilled you enjoyed your stay here and hope to see you again soon! Sincerely, The Carlton Hotel Team.

8/10 Good

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay at the Carlton Hotel and received helpful service from the staff. Would definitely stay here again!
Stayed 1 night in Mar 2024
Response from CR on 30 Apr 2024
Amelia, Thank you for choosing The Carlton Hotel. We are thrilled you enjoyed your stay here and hope to see you again soon! Sincerely, The Carlton Hotel Team.

10/10 Excellent

Jacob

Liked: Amenities, property conditions & facilities
I grew up on Atascadero in the 80’s and 90’s. The Carlton was never open as long as I lived there. It’s great to see what they have done with it. Beautiful. I would recommend this place to everyone.
Stayed 1 night in Mar 2024
Response from CR on 30 Apr 2024
Jacob, Thank you for choosing The Carlton Hotel. We are thrilled you enjoyed your stay here and hope to see you again soon! Sincerely, The Carlton Hotel Team.

10/10 Excellent

William, Fountain Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at the Carlton Hotel for several years. It's a great little get-a-way and we love the old charm of this hotel. We love going to Paso Robles from here. Its a short drive and we are out of the crowds that Paso sometimes has. It is just a great, charming place to stay. We are very excited that on our next trip the restaurant will be open again.
Stayed 1 night in Mar 2024
Response from Jeff (GM) on 30 Apr 2024
Thank you for your loyalty and for choosing to stay with us at the Carlton Hotel over the years! We're thrilled to hear that you enjoy the old charm of our hotel and that it serves as a great getaway for you.We're delighted that you find our location convenient for exploring Paso Robles while also providing a retreat from the crowds. It's wonderful to hear that you've had such positive experiences with us.We share your excitement about the reopening of our restaurant and can't wait to welcome you back for another memorable stay. Thank you for your kind words, and we look forward to seeing you on your next trip!

10/10 Excellent

Lorraine

Travelled with partner
Beautifully appointed older hotel.
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Better then the Chain Hotels
We love this hotel. It's quiet, quaint and clean. It is definitely showing signs of wear but apparently they are working on updates. The staff is great; attentive, helpful and professional. We recommend staying her over the "chain" hotels in the area
Stayed 2 nights in Jan 2024

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT
Stayed 1 night in Jan 2024

10/10 Excellent

Curt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very nice. Much nicer than I expected for the price.
Stayed 1 night in Jan 2024

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

Hubert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quiet place. The room is roomy and bed is comfortable. Has a jacuzzi tub which was relaxing. Only issue is the room feels outdated but still comfortable

10/10 Excellent

Vince

Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice stay
Stayed 1 night in Jan 2024

10/10 Excellent

Sebastian

Stayed 1 night in Dec 2023

10/10 Excellent

Dmitriy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Arturo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary get away
Stayed 1 night in Dec 2023

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Stayed 1 night in Dec 2023

10/10 Excellent

Gennyne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel in downtown Atascadero, walkable to great restaurants, coffee shops, and bakeries. The rooms and bathrooms are large and clean. Staff was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Yoshiko

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Quite

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
My only issue was t.v. remote with no guide so i had to go channel to channel. Other than that i always enjoy my stay at Carlton. Get the restaurant leased.
Stayed 1 night in Dec 2023

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A bedbugged dissatisfaction and disappointment.
Hotel appearance was very elegant, the desk staff was courteous and pleasant upon our arrival. The room quality was very nice. Except for there were bed bugs in our bed that we caught and provided to the staff as proof of infestation. We ended up having to cut our family visit short and left the hotel at 11:pm and drive home (400 miles) to disinfect our clothing and our selves.
Stayed 1 night in Dec 2023

10/10 Excellent

Choosit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is awesome it has so much old history and is so well maintained have fun
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place to stay
The hotel is located in a cute area. Although we only stayed for the 1 night it was comfortable and felt safe. The deal attendant Lisa was so sweet when we got back to the hotel, chatting and making suggestions.
Stayed 1 night in Dec 2023

10/10 Excellent

Darlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel within my work budget.
Check in was great. The staff is kind and attentive. I had hypoallergenic bedding, which helped me sleep without any worry. I felt safe traveling as solo in the area. The restaurants nearby are solid.
Stayed 2 nights in Nov 2023