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Reviews of Renaissance Asheville Downtown Hotel

3.5 out of 5
Renaissance Asheville Downtown Hotel
31 Woodfin Street, Asheville, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 548 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
we had a blast! breweries, food, shopping...so much fun!
Stayed 2 nights in May 2024

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location at the edge of downtown Asheville. Easy walk to downtown stores and restaurants. Close access to expressways and the Biltmore. Convenient paid parking. Room was recently renovated, except the bathroom, which had old style tub/shower and toilet. Shower water valve handle broken when we arrived, but the maintenance man came promptly and fixed it.
Stayed 3 nights in Apr 2024

6/10 Okay

Haley

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed at this hotel during a conference recently, and the conference was also hosted at the hotel. There were probably more people here than usual because of that, but I was really surprised by persistent elevator issues that lead to doors not closing, or being brought to the wrong levels. There was a beep in our hotel room that never stopped, and the AC was really loud all night long. Honestly, the hotel was in a very walkable area that was convenient to the best of Asheville. It just seemed a little dated, and the elevators were scary. Maybe this is less of a problem when there aren't ~500 people there.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard, weaverville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it and highly recommend. The restaurant on the main floor has a fantastic buffet breakfast and made to order omelettes.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We used restaurant more than expected. B’fast choices were very good—menu or buffet options. Dinner options oriented toward salads and sandwiches with limited entree choices. No room service offered was a minus; you could do your own takeout and bring it up to your room.
Stayed 4 nights in Apr 2024

10/10 Excellent

Elissa

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Our first room was not cleaned well, we went downstairs and they immediately got us in another room. They had great live music and guest mingling. The bar in the lobby was very fun.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven

Stayed 1 night in Apr 2024

10/10 Excellent

Annemarie, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Caleb

Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading a couple negative reviews about the condition of the property, our party was wary. Upon arrival, expectations were exceeded and we continue to call into question the legitimacy of other reviews. Many would state that the property was a poor attempt to upscale a dated hotel. We completely disagreed. We truly enjoyed the cleanliness of our room. Our room was quiet and comfortable. The location of the hotel was great. We walked almost everywhere during the duration of our stay including restaurants, shops, and the entirety of the downtown area. If we return to Asheville, we will be sure to stay at the Renaissance hotel again. Comparing the price at the time of our stay to other hotels in the area, this was definitely the best value. Highly recommend this hotel for your next trip to Asheville!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for downtown Asheville experience.
Stayed 4 nights in Mar 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early hoping to just park and check in later, and Sandy immediately went to work finding us the best room that was available early. Such friendly and accommodating service!
Stayed 1 night in Mar 2024

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I got to breakfast close at 9:30 one day and was advised that the only option was the buffet. Very little food left on buffet and what was left was old however still charged full price. Later told by waiter that we could have ordered from the menu. You need to make that option known as far as the breakfast menu.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paola Stefania, Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff ever. Made reservation for one night, at check in while showing my ID, I sais it’s my birthday, immediately they started doing their magic and I got complimentary champagne glasses for my and husband, even my daughter got a Shirley Temple. I didn’t know that my husband previously called to deliver flowers to out room, Sandy handled everything. She is a sweetheart. My 40ths were great and I’m fan of the Asheville crew.
Stayed 1 night in Mar 2024

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024

8/10 Good

elaine

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Check in was efficient and pleasant. Lobby was nice. Room was very disappointing. Overcrowded with unnecessary furniture, it was quite claustrophobic. Bathroom was tiny and practically had to straddle toilet to turn on shower. Molding around shower moldy and in need of repair. Parking $22 a day. No specific area for dog to do business but big plus dog allowed.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Numerous local food options in walking distance.
Stayed 2 nights in Feb 2024

10/10 Excellent

Aaron

Stayed 2 nights in Feb 2024

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location downtown. The staff were nice and the room was clean!
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, everything was great!
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and location
Stayed 3 nights in Feb 2024

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Friendly staff.
Stayed 2 nights in Feb 2024

8/10 Good

Cindy

Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property conveniently located.
Stayed 1 night in Feb 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very convenient location!
Stayed 3 nights in Jan 2024

10/10 Excellent

Amy, Spartanburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay every year for my birthday love it here so convenient for walking downtown.
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Front desk service was horrible
The hotel is fairly clean but definitely dated. It needs a renovation. Our biggest issue was with the front desk staff. The weekend staff was much more friendly, but the weekday staff were rude, arrogant, and not at all helpful. The staff made us feel like we were an imposition to them just by trying to check in to our room. This attitude continued until the staff changed over to the weekend. We will not be staying here again.
Stayed 4 nights in Jan 2024

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Lisset

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. It has a great location.
Stayed 2 nights in Jan 2024

8/10 Good

Keith

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is great and so is the location. Have stayed at other hotels around this area but like this one the most.
Stayed 1 night in Jan 2024

2/10 Terrible

shelora

Stayed 3 nights in Dec 2023

8/10 Good

Rosie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 2 nights in Jan 2024

8/10 Good

Marlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Property is outdated but clean. Staff was awesome.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jay

Stayed 1 night in Jan 2024

10/10 Excellent

Angella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Robert

Biltmore
Everything was good. We didn’t have a chance to dine in the hotel. We were there to tour the Biltmore Estate. Downtown Asheville is charming.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Easy walk to venue and downtown area.
Stayed 1 night in Dec 2023

8/10 Good

Seaghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was very convenient to the downtown area. The room was clean and up to date. The staff was nice and polite. They seemed to only have two of the four elevators running. As a result there were long waits for the elevators. Also the dining room seemed to be open only for breakfast. And there was a long line.
Stayed 2 nights in Dec 2023

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self park and having to pay is bs and only one elevator working was a pain on a holiday weekend nice place in general may stay again on a weekday when it’s not 700 for two nites
Stayed 2 nights in Dec 2023

10/10 Excellent

mark l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely and hotel was conveniently located within walking distance to downtown.
Stayed 4 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
The bathroom was small and the toilet was very low. Around the room it was clear that shortcuts were made when it was remodeled. The breakfast was tasteless and expensive. The garbage was not emptied everyday.
Stayed 3 nights in Dec 2023

6/10 Okay

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heating unit very noisy.
Stayed 1 night in Dec 2023

6/10 Okay

Lindsay

Stayed 1 night in Dec 2023

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, the staff is very friendly and provides excellent service, we really enjoyed our stay, we would definitely return to this hotel.
Stayed 2 nights in Dec 2023