Outdoor pool

Reviews of Gran Melia Arusha

5 out of 5
Gran Melia Arusha
Simeon Road, Kijenge, Arusha, Arusha

Reviews

9.6

Exceptional

Rating 10 - Excellent. 68 out of 78 reviews" "
Rating 8 - Good. 6 out of 78 reviews" "
Rating 6 - Okay. 2 out of 78 reviews" "
Rating 4 - Poor. 0 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amour

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 2 nights in May 2024
Response from Daniel Ramos - Guest Experience Manager on 12 May 2024
Dear Amour,Thank you for taking the time to share your marvellous review through Expedia.All the members that make up this prestigious institution, the Gran Meliá Arusha hotel, feel satisfied to have met your expectations.Looking forward to having the honour to welcome you back.We remain at your entire disposal.Kind regards,Guest Experience Team

10/10 Excellent

Shekia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Daniel Ramos - Guest Experience Manager on 12 May 2024
Dear Shekia,Thank you for taking the time to share your marvellous review through Expedia.All the members that make up this prestigious institution, the Gran Meliá Arusha hotel, feel satisfied to have met your expectations.Looking forward to having the honour to welcome you back.We remain at your entire disposal.Kind regards,Guest Experience Team

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was more then great 👍
Stayed 2 nights in Apr 2024
Response from Daniel Ramos - Guest Experience Manager on 24 Apr 2024
Dear Mr. Anil,Thank you for taking the time to share your marvellous review through Expedia.All the members that make up this prestigious institution, the Gran Meliá Arusha hotel, feel satisfied to have met your expectations.Looking forward to having the honour to welcome you back.We remain at your entire disposal.Kind regards,Guest Experience Team

10/10 Excellent

Jermaine

Stayed 2 nights in Apr 2024
Response from Daniel Ramos - Guest Experience Manager on 26 Apr 2024
Dear Jermaine,Thank you for taking the time to share your marvellous review through Expedia.All the members that make up this prestigious institution, the Gran Meliá Arusha hotel, feel satisfied to have met your expectations.Looking forward to having the honour to welcome you back.We remain at your entire disposal.Kind regards,Guest Experience Team

10/10 Excellent

Vanessa, Key Biscayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing views and great vegetation! The staff went above and beyond to ensure we were comfortable after our 3 AM arrival at the hotel, we are super grateful! They gave us a tour of the coffee plantation and gardens from where food is sourced to the restaurants! The pool and amenities are amazing as well!
Stayed 1 night in Mar 2024
Response from Thank you on 5 Mar 2024
Dear Vanessa,Warm greetings from Gran Melia Arusha.Thank you so much for your wonderful review! We're thrilled to hear that you found our property beautiful, with amazing views and great vegetation.It was our pleasure to ensure your comfort, even after your late arrival at 3 AM. We're delighted that you enjoyed the tour of our coffee plantation and gardens, and that you appreciated our efforts to showcase where our food is sourced.We're glad you also enjoyed our pool and amenities. Your kind words mean the world to us, and we look forward to welcoming you back for another fantastic experience in the future!Warm regards,Guest Experience Team

8/10 Good

komsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Reena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and grand hotel with excellent attention to detail. Staff are wonderful and food is amazing
Stayed 1 night in Jan 2024
Response from SL on 27 Jan 2024
Dear Reena,Jambo from Gran Melia Arusha.Thank you for taking the time to share your kind words about your recent stay with us. We are thrilled to hear that you found our hotel beautiful and grand, and we appreciate your acknowledgment of our excellent attention to detail.It's heartening to know that our staff contributed to making your experience wonderful. We are fortunate to have a team dedicated to providing exceptional service, and your recognition means a lot to us.We are also delighted that you enjoyed the culinary offerings during your stay. Our chefs take great pride in crafting delicious and memorable dining experiences, and it's fantastic to hear that the food was to your liking.Your feedback motivates us to continue delivering outstanding hospitality, and we look forward to the opportunity to welcome you back to our beautiful hotel in the future. Thank you once again for choosing us, and we can't wait to host you again soon.Warm regards,Guest Experience Team

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is gorgeous inside and out. The dining options are great. The view of Mt. Meru is spectacular. The lighting in the bedroom and plugs are well spaced, modern and well thought out. The property is clean and we'll maintained. It is close to the market and other locations. Also, it blends well with the environment. I used the spa twice which was amazing service and the gym and sauna are wonderful as well. Lastly, the service is perfect. Everyone is so kind from check-in, to the restaurants, and to the manager Ashish who was a great help when I was confused. I enjoyed my stay at this hotel in the front and back end of my trip to Tanzania and I will definitely stay here again.
Stayed 2 nights in Dec 2023
Response from SL on 12 Jan 2024
Dear Tiffany,Warm greetings from Gran Melia Arusha.Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us! We are thrilled to hear that you found our property gorgeous inside and out, and that you enjoyed the dining options, spectacular views of Mt. Meru, and the well-thought-out lighting and plug arrangements in the bedroom.It's delightful to know that you found our property clean and well-maintained, and we appreciate your kind words about its proximity to the market and other locations. We take pride in ensuring that our hotel blends seamlessly with the environment.We're especially glad to hear that you had a positive experience at our spa and that the service was amazing. We're equally pleased that you enjoyed the gym and sauna facilities. Your compliments on the service, from check-in to the restaurants, and a special shout-out to our manager Ashish, are truly heart-warming.It was our pleasure to assist you when you were confused, and we're thrilled to have contributed to making your stay enjoyable. We're grateful for your loyalty, and we look forward to welcoming you back on your next trip to Tanzania. If there's anything specific you loved the most or any suggestions for improvement, please feel free to share. We value your feedback immensely.Once again, thank you for choosing to stay with us, and we can't wait to have the pleasure of hosting you again.Warm regards,Guest Experience Team.

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Gran Melia Arusha. The best thing about the hotel were the incredibly hospitable staff who went above and beyond. I was very saddened to say goodbye to my breakfast staff who were so lovely and good to me.
Stayed 1 night in Dec 2023
Response from Guest experience team on 11 Dec 2023
Dear Mark,Thank you so much for your heartwarming feedback! We are delighted to hear that you loved your experience at Gran Melia Arusha. It's truly rewarding to know that our staff's hospitality stood out and exceeded your expectations. We understand the emotional attachment to the breakfast staff, and we'll be sure to pass on your kind words to them.We genuinely appreciate your patronage and hope to welcome you back soon for another memorable stay.Kind regards,Guest Experience Team.

10/10 Excellent

mark

Travelled with family
Liked: Amenities
I love the Gran Melia Arusha. I was treated very warmly but all of the staff. It is just a beautiful hotel and I would certainly recommend the hotel if someone wants a luxury hotel experience.
Stayed 4 nights in Dec 2023
Response from Guest experience team on 11 Dec 2023
Dear Mark,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at Gran Melia Arusha and felt warmly treated by our staff. It's fantastic to know that you found the hotel beautiful, and we truly appreciate your recommendation for a luxury hotel experience.We look forward to the pleasure of welcoming you back in the future for another delightful stay.Warm regards,Guest Experience Team

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. The rooms and dining amenities are beautifully designed, spacious and light. Great chill music playing softly everywhere. Stunning mountain views. And, the secret surprise is extensive tropical gardens with loads of coffee plants, and organic vegetable and herb garden, and fruit trees. A little piece of paradise in Arusha. Very inspiring artisan collective on the property with a cafe -Sanaa - where people with disabilities make beautiful textiles, glass objects, jewelry, and more. Polished and gracious staff from front desk to housekeeping.
Stayed 2 nights in Nov 2023
Response from Guest experience team on 29 Nov 2023
Dear Tracy,Thank you for such a heartwarming review! We are thrilled to hear that you found our property absolutely gorgeous, and that the design of the rooms and dining amenities, coupled with the stunning mountain views, left a lasting impression.We're delighted that you discovered and enjoyed our extensive tropical gardens with coffee plants, organic vegetable and herb gardens, and fruit trees. It's indeed a piece of paradise in Arusha, and we're glad you appreciated this hidden gem.Your recognition of the Sanaa cafe and the inspiring artisan collective warms our hearts. We believe in creating a space that not only provides comfort but also contributes to the local community. Knowing that our staff, from front desk to housekeeping, left a positive impression is truly gratifying.Kind regards,

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest experience team on 11 Dec 2023
Dear Dan,Greetings from Gran Melia Arusha!We extend our sincere appreciation for taking the time to provide us with your feedback. Your rating is truly valued, and we are delighted to have had the opportunity to host you.Warm regards,Guest Experience Team

10/10 Excellent

Jokha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest experience team on 11 Dec 2023
Dear Jokha,Warm greetings from Gran Melia Arusha!Your positive rating has brought us immense joy, and we are truly delighted to have had the opportunity to serve you. Warm Regards,Guest Experience Team

10/10 Excellent

Jonathon, Carrollton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! A must visit. Everything is fantastic. Staff is Great!
Stayed 1 night in Oct 2023
Response from Thank you on 14 Oct 2023
Dear Jonathon,Jambo from Gran Melia Arusha.We appreciate your glowing review! It's truly heartwarming to hear that you had an amazing experience during your visit. We're thrilled to be considered a "must-visit" destination in your eyes, and we're delighted that everything met or exceeded your expectations.Our dedicated staff takes great pride in providing exceptional service, and it's wonderful to hear that you found them to be great. Your positive feedback inspires us to continue delivering fantastic experiences to all our guests.Thank you for your kind words, and we look forward to welcoming you back for another fantastic visit in the future.Warm regards,Guest Experience Team

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a best in class stay! We have traveled the world, staying in the high-end luxury options to the budget-friendly finds. The Arusha Gran Melia is definitely top tier. The spa experience is a must (shout out to Olivia and Freda, just amazing!) so treat yourself upon first arrival; your body will be so thankful for the healing arts. Staff are pleasant and helpful, food is diverse and excellent, and the bed/sheets ensure a deep sleep. We are so glad we changed plans slightly to enjoy restorative days at the Gran Melia! Highly recommended.
Stayed 1 night in Sep 2023
Response from Gloriaestarphen on 2 Oct 2023
Jambo!We're honored to be considered a best-in-class stay among your global travels! Our spa, staff, diverse cuisine, and comfortable beds all contribute to your experience. Thank you for choosing us, and we're delighted you enjoyed your restorative stay at Gran Melia Arusha.Warm regards,Guest experience

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star experience! The staff are lovely, the gardens are stunning, the tapas bar became a favorite while processing the days events, and the SPA is epic (shout out to Olivia and Freda - truly gifted healers). If you stay a day or a week in Arusha, stay here!! The best hands down.
Stayed 2 nights in Sep 2023
Response from Gloriaestarphen on 2 Oct 2023
Greetings!We're thrilled to hear you had a five-star experience! Our staff, gardens, tapas bar, and SPA are here to make your stay exceptional. Olivia and Freda are indeed remarkable. Thank you for choosing us in Arusha! Warm regards,Guest experience manager

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and grounds, great breakfast
Stayed 2 nights in Jul 2023
Response from Gloriaestarphen on 21 Sept 2023
Dear Norman,Greetings!We appreciate your kind words! Warm regards,Delighted to hear you enjoyed our beautiful hotel, grounds, and breakfast. We look forward to hosting you again soon!

10/10 Excellent

Guilherme

Stayed 1 night in Sep 2023
Response from Thank you on 14 Oct 2023
Dear Guilherme,Greetings from Gran Melia Arusha.We're thrilled to know that you had such a wonderful experience during your stay with us. Your rating means a lot to our team, and it motivates us to continue providing the best service possible.We hope to have the pleasure of hosting you again in the future.Warm regards,Guest Experience Team.

10/10 Excellent

Greg

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Thank you on 14 Oct 2023
Dear Greg,Jambo from Gran Melia Arusha.We're thrilled to know that you had such a wonderful experience during your stay with us. Your rating means a lot to our team, and it motivates us to continue providing the best service possible.We hope to have the pleasure of hosting you again in the future.Warm regards,Guest Experience Team

10/10 Excellent

Kevin

Stayed 3 nights in Sep 2023

10/10 Excellent

Nina

Stayed 1 night in Jul 2023

10/10 Excellent

Hamid

Stayed 3 nights in Jun 2023

10/10 Excellent

JL

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fantastic hotel. After a long trip to Africa it was great to find a hotel like the Gran Melia. The photos on the website do not due justice to the property. Great experiece,
Stayed 2 nights in Jun 2023
Response from Gloriaestarphen, Guest Experience Manager on 24 Jun 2023
Dear JL,Greetings!We are glad to hear that you had a fantastic experience at the Gran Melia hotel after your long trip to Africa! It's always wonderful when a hotel surpasses expectations, especially when the website photos don't fully capture its true beauty. Gran Melia Arusha is known for providing excellent service and creating memorable experiences for our guests. I'm thrilled that you enjoyed your stay and had a great time at the property. We look forward to have you again with us.Warm regards,

8/10 Good

ABDULRAHIM

Stayed 3 nights in Jun 2023

10/10 Excellent

LUIS A

Stayed 1 night in Apr 2023

10/10 Excellent

Lori

Stayed 3 nights in Feb 2023

10/10 Excellent

Tanya

10/10 Excellent

Sara

Stayed 3 nights in Jan 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Natan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western 5 Star hotel in the heart of Arusha
Had a one night stay at Gran Milia after a Kili summit treck and a safari. Brilliant experience, had a very good time.
Stayed 1 night in Jan 2023
Response from Guest Experience Team on 26 Jan 2023
Dear Natan,Greetings from Gran Melia Arusha!Thank you for taking out some time to leave us a wonderful review!We are thrilled to see that you were able to relax and unwind with us after your long Kilimanjaro trek! We aim to provide the highest level of comfort to all of our guests, and are overjoyed to see that you were able to experience it.We hope to welcome you back to Gran Melia Arusha!King regards,Guest Experience Team.

10/10 Excellent

Sumin

Stayed 1 night in Dec 2022

10/10 Excellent

Alisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptional. Thanks so much
Stayed 7 nights in Dec 2022
Response from Guest Experience Team on 20 Dec 2022
Dear Alisha,Greetings from Gran Melia Arusha!Thank you for taking out some time to write us a wonderful review and give us a fantastic rating! We are overjoyed to hear that you had an amazing experience at our exceptional property.We hope to welcome you back! Karibu sana.Kind regards,Guest Experience Team.

10/10 Excellent

IBRAHIM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
by far more than what i expected it is perfect
Response from Guest Experience Team on 6 Dec 2022
Dear Ibrahim,Jambo from Gran Melia Arusha!Thank you for taking out some time to write us a review, our guest feedback is incredibly important to us.We are overjoyed to hear that you had such a wonderful experience with us, we strive to ensure that our guests have a unique and memorable stay.We hope to welcome you back to our wonderful hotel!Kind regards,Guest Experience Team.

10/10 Excellent

James

Stayed 4 nights in Nov 2022

10/10 Excellent

Kristen

Stayed 1 night in Oct 2022

10/10 Excellent

Nickisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ambience was great.
Stayed 1 night in Aug 2022
Response from Gloriaestarphen, Guest Experience Manager on 10 Sept 2022
Dear Nickisha,Thank you for taking time to leave us your positive review.We look forward to welcome you again.Kind regards,

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ngugi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real treat and must stay in Arusha
Stayed 1 night in Sep 2022
Response from Gloriaestarphen, Guest Experience Manager on 4 Sept 2022
Dear Ngugi,Jambo!Thank you for taking your time to leave us your comments.We are delighted to know that you have enjoyed every aspect of your stay.We look forward to welcome you again.Kind regards,

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Excellent
Stayed 2 nights in Jul 2022
Response from Gloriaestarphen, Guest Experience Manager on 21 Jul 2022
Dear Steven, Greetings from Gran Melia Arusha. Thank you for the time taken to leave us your review we appreciate it. We look forward to welcome you again. kind regards,

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, exceptional property. I love it here!
Stayed 1 night in Jun 2022
Response from Gloriaestraphen, Guest Experience Manager. on 24 Jun 2022
Dear Alma, Thank you for staying with us and for your wonderful review. We look forward to welcome you back at Gran Melia Arusha. Kind regards,

10/10 Excellent

Ajmal, Herndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent only 8 hours in the room . Very relaxed rooms and beds . Free water . Nice views.
Stayed 1 night in Apr 2022
Response from Gloriaestarphen, Guest Experience Manager on 18 Apr 2022
Dear Ajmal, Greetings from Gran Melia Arusha. Thank you for taking time to leave us such a wonderful review. We welcome you again. Kind regards,

10/10 Excellent

Lilian Boniface

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Dorian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for and in this case it's an excellent hotel. Spent New Years there and it was one to remember. Top notch in every area.
Stayed 3 nights in Dec 2021
Response from Guest Experience Team on 8 Jan 2022
Hello and greetings from Gran Melia Arusha. We thank you for taking your time to leave us a nice feedback. We look forward to welcome you again. Kind regards,

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay al Melia
The stay was wonderful.
Stayed 3 nights in Dec 2021
Response from Guest Experience Team on 22 Dec 2021
Dear Ricardo, Thank you for your review. The entire team of Gran Melia Arusha welcomes you back again. Kind regards,

2/10 Terrible

Esther

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service
Service is degrading.. not the Melia I am use too ..!
Stayed 2 nights in Dec 2021
Response from Guest Experience Team on 28 Jan 2022
Dear Ester, Thank you for sharing your feedback with us. How ever its sad to read that our service did not match your expectations as we value our guest and their feedback to us to improve do better in the future. We are al looking forward to welcome you back. Kind regards,

8/10 Good

Tamara

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel- rude check in staff
The hotel itself was amazing, it was clean and modern, the food was fantastic and most of the staff were kind, however the staff on check in were quite rude, they were shredding up our invoice and being very shady about our payment, they then tried to overcharge us with an extra zero on the card machine….. soured the experience but an otherwise fantastic hotel
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Marcus

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 29 Oct 2021
Thank you for staying with us. We welcome you back again at Gran Melia Arusha.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place pre or post safari
Wonderful hotel in Arusha! Would stay again in a heartbeat!
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 21 Oct 2021
Dear Nathaniel, Jambo from Gran Melia Arusha. Thank you for taking some of your valuable time to share your comments with us. We are delighted to know you had a wonderful stay at our hotel. Welcoming you back it will be our best honor. Kind regards

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This hotel is absolutelly amazing. One of the best hotels that we have ever stayed in. The hotel itself is great but what makes it special in our eyes is fantastic staff. Two examples. On the first night before safari I have asked the waiter if they have sweet potatoes. He replied that they normally do not offer them but he can send someone to buy it on market and they will cook for me. I have never experienced such an approaching manneurs ever before anywhere else. One our way back from safari we have had anothet night at this resort. I have asked the lady at reception that since I have some food intollerances I would like to discuss the dinner possibilities with someone. Few minutes later after we came to our room the chief called me, asked me about my prefferences and prepared for me amazing dinner. One of the best I have ever had in my life. Many thanks to all hotel staff in thia amazing resort.
Stayed 1 night in Sep 2021
Response from Guest Experience Team. on 21 Oct 2021
Dear Julius, Greeting from Gran Meliá Arusha! First of all, allow us to thank you for having chosen us for your stay in Arusha and sharing your feedback in Expedia. It is a huge pleasure to read these wonderful impressions about every aspect of your stay with us, specially about the service provided by our staff members as well our Chef for preparing an amazing dinner of your choosing. All the team work with passion in order to offer exclusive and unforgettable experiences to our customers and we are happy to know we have meet your expectations. It would be wonderful to receive you back at our oasis of tea and coffee plantation. Kind regards,