The rooms are big and comfortable. But from a 4-star hotel I would expect a more high-end service. We had much luggage and no one helped us carry it. When I asked for a trolley, they pointed to a trolley far away and said "use that". After having to carry everything myself struggling with the tiny lift, I got thirsty to the room to realised they do not offer any complimentary water and the bottles in the mini-bar are twice the price compared to any bar. It's a simple detail, but nowadays all hotels offer complimentary water.