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Reviews of Hotel Appenzell

3 out of 5
Hotel Appenzell
Hauptgasse 37, Appenzell, AI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 84 out of 110 reviews" "
Rating 8 - Good. 24 out of 110 reviews" "
Rating 6 - Okay. 2 out of 110 reviews" "
Rating 4 - Poor. 0 out of 110 reviews" "
Rating 2 - Terrible. 0 out of 110 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Yardley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities
Classy hotel Nice staff, fine breakfast Room nice sized Also, restaurant staff and food at dinner especially good
Stayed 3 nights in Nov 2023

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, easy walk from train station. Close to everything. Staff awesome
Stayed 2 nights in Sep 2023

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a quaint, adorable hotel in the village of Appenzell!! We couldn't be happier! The hotel is right in the heart of town. It has an old feel to it, but the bathroom and everything is nicely updated. We had free breakfast with ours, which was much more than what I expected--nice spread of meats, appenzeller cheeses, granolas, breads, etc. They also have a restaurant with exceptional foods. We loved everything about our stay and will recommend it to everyone!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeannine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect quaint hotel, fabulous restaurant downstairs, all the staff were helpful, beautifully decorated, clean and up to date rooms
Stayed 2 nights in Sep 2023

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. No air conditioning
Stayed 2 nights in Aug 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Christiane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time at Hotel Appenzell and the surroundings. There is so much to do and see not too far away.
Stayed 4 nights in May 2023

10/10 Excellent

Kim

Stayed 1 night in Sep 2022

10/10 Excellent

Amy

Stayed 1 night in May 2022

10/10 Excellent

SHANSHAN

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is
Stayed 2 nights in Sep 2021

8/10 Good

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Larry, Columbia MD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and helpful. Especially the front dest. Never found a more helpful person. The breakfast was great. Normal for european hotels. the location was right is the middle of town next to all the shops and restaurants. Only short walk to the train station. Parking is in abundance all around the hotel. The room the clean and comfortable. The bath is very nice. My only comment is that is needs better pillows.
Stayed 3 nights in Sep 2019

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Misleading room description
We stayed in 5 hotels in Switzerland during our visit ranging from 2-4.5 star, and this was our least favorite property. The pillows were barely pillows. No safe in the room. Also, the room description on Hotels.com is misleading/inaccurate. There is no minibar, no 42" TV, and no refrigerator in the room. (There is a refrigerator outside of the room where you can buy drinks, but not in the room.) But, the restaurant was very good and so was the breakfast. So that's something.
Stayed 1 night in Aug 2019

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Appenzell
Unbelievably great stay at this hotel!! Best location in the village. Unbelievably great European breakfast, really great! Including made to order eggs. Hotel employees were All great-as if they owned the hotel. The couple who Own the hotel are second generation. Each day the Owners would speak directly to us to ensure that we were happy. Rooms all up to date. Rooms were so clean each day... SPOTLESS... bowl of fruit in the room. Hotel chef was great, best dinner dining experience in town. Crazy great, we will be back!
Stayed 3 nights in Aug 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Amazing stay and amazing staff. We also enjoyed dinner as well and it was also very good. Great Place....would send all my friends and family here :-)
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a beautiful view of the town square and the hills behind. Shopping and site seeing is all a very close walk away. Parking was very accessible and included with the hotel (a rarity in Switzerland). Spacious room with space to sit and look out the windows.
Stayed 1 night in Jun 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent premises, professional staff, fresh high end food!
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Beng soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay in Appenzell
Hotel Appenzell is an excellent choice - right in the heart of Appenzell.
Stayed 3 nights in Apr 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the Square. Fabulous accommodations. The staff were so helpful and personable and made us feel almost like family.
Stayed 1 night in Apr 2019

10/10 Excellent

Mitchell, Savannah, GA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was during Fasnacht. They automatically upgraded my room so I could have something quieter during the festivities. This is how they value their customers. The restaurant was wonderful with a good, hot breakfast. The staff were fun to get to know. Lovely people. There is a reason this hotel and restaurant are lauded in the Rick Steves guide. I will return! Thank you!!
Stayed 3 nights in Feb 2019

10/10 Excellent

Carolyn, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place and the staff were fantastic. Couldn’t do enough for us. Met the owner and he was so abliging. If anyone wants to get off the beaten track, Appenzell is the place to go. Surrounding farmlands were stunning.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business trips to St. Gallen
Excellent hotel with great restaurant. Good and competent service. Rooms are a little small but okay for a business trip (had a single room). Private parking for cars. St. Gallen is a short trip down the hill. Appenzell is a charming little town very much preserved in its original state.
Stayed 1 night in Jul 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appenzell treat
Very quaint and comfortable hotel. Welcoming and accommodating staff! Warning: no air conditioning, but it’s hard to find AC in Switzerland.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
The hotel is comfortable with good services and at good location.
Stayed 4 nights in Jun 2018

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant, old world charm, replete modern amenities
The Hotel Appenzell is a lovely hotel in good location at a reasonable price. The room was large and modern. The staff is friendly and the host and hostess attentive. The hotel is elegant, with old world charm, yet it offers all the modern conveniences and amenities. The restaurant is wonderful and we ended up eating there twice during our stay.
Stayed 3 nights in Sep 2017

6/10 Okay

Barry, North Caolina

Liked: Cleanliness, property conditions & facilities
Very Swiss Village Hotel
I would not consider it a great value. Since we were there in late June with the temperature hotter than we expected , we had to keep the windows open. Since they opened inward into a small room it made the room even smaller having to be careful not to hit a window as you walked in your room. We did have to ask for a fan for the evening which had to be kept on most of the time. There were some hours in the night that it did cool down a little. We did not find the restaurant a pleasant experience. The meal was adequate but we could not get over the fact that there was a charge for tap water service since my wife did not want mineral water. For a average Swiss restaurant bill, this definitely fits into the- Really?- category. Two nights would have been better than 3. We found the Town had little to see for more than one day unless you plan to hike. A friend told us to stay at St.Gallen and visit Appenzell for the day. He was right! We should have listened? Breakfast was standard fare with little extras which we receive at other hotels. This is at least our 10th trip to Switzerland.
Stayed 3 nights in Jun 2017

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star country type hotel
A truly magnificent country hotel with 5 star service. The location is right on the town square which was very convenient

10/10 Excellent

David, Berkeley, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, Great Food, Beautiful Location
This is a very beautiful and traditional hotel on one of the main squares of the little town of Appenzell. The staff was very friendly and helpful, and the restaurant served very delicious food.

10/10 Excellent

rick, Manchester, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Star Gem!
I would recommend this Hotel to anyone going to Appenzell. It's a family owned and operated hotel with the owners living onsite. Superb food in their Cafe is four star or better. They offer a half board option if you stay three or more nights, which is a bargain! Whenever we travel to Switzerland, this would be our hotel of choice.

10/10 Excellent

rex, kansas city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicely decorated and rooms were large by European standards. Very comfortable and the food was excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Clean, friendly, good restaurant. Strongly advise you not get room facing the square (front) due to outside noise and floodlites.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Friendly staff, excellent location and good food in the restaurant!

8/10 Good

Joyce, thailand

Liked: Cleanliness, property conditions & facilities, room comfort
Double standard
Overall the hotel is good, good location, nice decorations and surroundings. But for us we were treated like there is double standard. One morning, we order hot chocolate for 2 person, the woman staff, senior, gave us one little pot, then the next morning we order same, but another youger staff she gave us 2 pots, this made us feel disappoint, and have question, why the older woman treat us like that? Maybe because we are asian people, not like their people, then they service not the same. Maybe this seems ridiculous, but for us this is very delicating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff & excellent food, both for breakfast & dinner

10/10 Excellent

Patty & John, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appenzell is great place to start
We arrived in Appenzell about 10:30 a.m. after overnight flight from Austin, TX via NYC. The staff watched our luggage while we walked around some until our room was ready - 30-45 minutes. We cleaned up and did some more walking in town until we returned to our room for a short nap, followed by a quiet dinner in the wonderful little hotel dining room. Breakfast was included and was great. The terrace was a great place for a beer and some bread & cheese after our walk-abouts. We enjoyed the town and our trip to Ebenalp. Bottom line, this is a great place to start one's tour of Switzerland. It was a great place to relax after the long trip from Texas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people at the hotel were friedly and helpful! The food was very good. A great experience!

8/10 Good

Yvonne, West Chester, Pa.

Liked: Cleanliness, staff & service, room comfort
Friendly family operated hotel
A very pleasant three day stay. Everyone was extremely friendly and helpful.

10/10 Excellent

Michelle, Mackenbach, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Appenzell
Excellent, one of the best I've stayed at in Europe so far.

10/10 Excellent

Dave, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful experience
Doesn't get much better. And don't forget the restaurant, it is awesome as well. Friendliest people you will find. Great stay.

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Roswitha

Liked: Cleanliness, staff & service, property conditions & facilities
Selten so ein gutes Frühstück gehabt.
Stayed 1 night in Oct 2023

10/10 Excellent

Luigi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jörg

Stayed 1 night in Jul 2023

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

hannelore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023