Front of property

Reviews of Hotel Real Plaza

3 out of 5
Hotel Real Plaza
9a. Calle Poniente #40, Antigua Guatemala, Sacatepequez

Reviews

7.6

Good

Rating 10 - Excellent. 51 out of 129 reviews" "
Rating 8 - Good. 33 out of 129 reviews" "
Rating 6 - Okay. 23 out of 129 reviews" "
Rating 4 - Poor. 12 out of 129 reviews" "
Rating 2 - Terrible. 10 out of 129 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable. Clean and neatly. Delicious breakfast 😋
Stayed 1 night in Dec 2022

4/10 Poor

Steven

6/10 Okay

José

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

2/10 Terrible

Francisco

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
El hotel es muy bonito, comodo muy bien situado. Las habitaciones espaciosas. Lo que es na verdadera lastima es el personal con el que cuenta el hotel. Las personas son cero orientadas al servicio, cero actitud al servicio, no estan califícales ni entrenados. Una pena porque el hotel esta bonito pero son las personas que hacen el servicio no las instalaciones. Muy mala experiencia lamentablemente. El desayuno incluido, pesimo . Nuevamente el lugar donde se desayuna bonito, pero la calidad de la comida y el servicio MUY MALO. Los platos quebrados y manchados, el cafe algo tan sencillo y de tradición de antigua- bastante malo. Triste la verdad. NO lo recomiendo . No hay cafe sino hasta 7am y durante el dia no hay ni para comprar un refresco. Restaurante solo para los desayunos.

2/10 Terrible

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The worst staff I’ve ever experienced in my life. They hace zero customer oriented training they are nom qualified to host customers. The hotel facilities are nice, but the people are the ones who makes the service- and Rea Plaza has lots to learn. The worst service ever. Not kid recommended either. Horrible breakfast. No where to buy a soda or a coffee during the day at the hotel.
Stayed 1 night in Dec 2022

6/10 Okay

Bryson

Travelled with family and small children
Seems like it could be a really nice place, but is managed like it's a much cheaper motel.

2/10 Terrible

Victor

Travelled with family
Disliked: Staff & service, amenities
Staff not very attentive, and at check out they go check the towels to see if they were too dirty and come and show you that they are too dirty and want to charge you a fee for a mall make up stain, very disappointed, never had a hotel come out and and tell you do have do pay , but they don't give you eve towel after you pay, they didn't charge me but family that was there, and they asked for fue towel after they paid and they said they can't give it to us that it's just a few for dirtying then. will never stay in a hotel that embarrasses guest like that.
Stayed 2 nights in Nov 2022

4/10 Poor

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet service in rooms?! Crazy in this day and age. Also small things, soap but not shampoo, why? Have to request if you want your room cleaned (trash taken out, beds made etc). Food was very poor and service worse-waited an hour for a lemonade for my son. Finally went inside to ask them to find staff on their phones hanging in the kitchen (yes I walked all the way into the kitchen), asked what happened, it had been and hour and was offered a sprite? SO many great hotels in Antigua. This is just not one of them.
Stayed 4 nights in Apr 2022

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Carla

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
FRONT DESK not helpful but borderline rude. Poor service and ammenities. Staff friendly but very fearful of providing aswers or assistance. Very nice facilities..pretty gardens, good beds and bathrooms. Dirty pool, tv only 2 channels, not very good ventilation in the rooms.
Stayed 2 nights in Mar 2022

6/10 Okay

Juan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
We were charged $90 for my daughter stay, $15 additional for parking, and 2 extra breakfasts of my daughter when they have already charge for stay that includes breakfast. Total rip off.
Stayed 2 nights in Dec 2021

10/10 Excellent

Génesis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful stay. Pool was cold though, and hot tub not working. But other than that, perfect hotel.
Stayed 1 night in Nov 2021

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel
It's a beautiful hotel! the grounds are gorgeous and everyone who worked there was super nice.
Stayed 2 nights in Nov 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Our stay was excellent, there is no complaints. Hotel was clean, our room was also clean.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience...Great place to stay in Antigua!
Stayed 7 nights in Jun 2021

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of local flare !
It is a very cute hotel. Full of local flare. Great breakfast. Only a few choices, but all are great! Definitely a great value for the price.
Stayed 5 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Well around 2 am someone
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good staying there
Stayed 1 night in May 2021
Response from Equipo Real Plaza on 28 May 2021
Estimado huésped, Que gusto ha sido poder formar parte de esta agradable estancia. Es nuestro compromiso hacer de la experiencia de todos nuestros huéspedes una estancia inolvidable. Esperamos que vuelva pronto.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021
Response from Equipo Real Plaza on 8 Jun 2021
Estimado huésped, Para nosotros es muy importante saber su opinión. Sera un placer poder servirle. Saludos cordiales,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 1 night in May 2021
Response from Equipo Real Plaza on 28 May 2021
Estimado huésped, Agradecemos mucho la valoración de nuestros servicios. Esperamos que vuelva pronto. Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
las personas son extremadamente amables. el lugar comodi y limpio, situado en buen punto de la ciudad
Stayed 1 night in Apr 2021
Response from Equipo Real Plaza on 28 May 2021
Estimado huésped, Que gusto saber que se han cumplido sus expectativas. Esperamos que nos visite de nuevo muy pronto. Saludos cordiales.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Great room, 3 twin beds with lot of space and it have a wall in between to give some privacy. Restaurant, pool, etc great. Staff really professional and friendly! They have a fruit tree and they were giving the fruit to their customers for free!
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Equipo Real Plaza on 28 May 2021
Estimado huésped, Esperamos tener la oportunidad de servirle nuevamente en un futuro cercano! Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio el staff muy atento y un lugar expectacular!!!
Stayed 2 nights in Mar 2021
Response from Equipo Real Plaza on 7 Apr 2021
Nos alegra saber que ha disfrutado de su estadía con nosotros y que hemos cumplido con nuestra misión de exceder las expectativas de todos nuestros huéspedes. ¡Lo esperamos pronto! Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture and design is lovely. The breakfast was awesome.
Stayed 2 nights in Feb 2021
Response from Equipo Real Plaza on 7 Apr 2021
Muchas gracias por sus comentarios. Ha sido un placer tenerlos hospedados con nosotros. Esperamos que vuelvan a visitarnos de nuevo. Saludos Cordiales.

10/10 Excellent

Jitka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for rest
Perfect location, very nice room and garden
Stayed 1 night in Jan 2021

10/10 Excellent

Silvia, Guatemala

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great. The food was delicious. The hotel is very nice
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Large garden area inside the property that was well maintained. Staff friendly and helpful. Room included breakfast and it was more than satisfactory and cooked to order
Stayed 1 night in Feb 2020
Response from Equipo Real PLaza on 28 Mar 2020
Dear guest: Thank you for taking the time to let us know your experince,. It´s very important to us in order to improve our service. We hope to have you with us again very soon.

10/10 Excellent

E Alejandro

Liked: Staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Mar 2020
Response from Equipo Real Plaza on 28 Mar 2020
Very good day dear guest: Thank you for taking the time to write your comment, we are pleased to know that everything was fine during your stay in our facilities, we hope to return again.

8/10 Good

Nelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antigua
Our stay was great! the location was a bit far for us and the pool was under maintenance. Comfy beds and very clean! Breakfast great!
Stayed 1 night in Mar 2020
Response from Equipo Real Plaza on 9 Mar 2020
Dear guest, thank you for taking the time to write your comment. We are interested in how much you enjoyed your stay our Hotel. We´re sorry you found us a bit far, we´re 5 blocks away from the Central Park wich is still walkable but a little far. We apologize for the inconvenience with the pool, we´re working on making it look a lot better to improve our service. We hope ypu may enjoy it on your next visit. Best regards.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My card was charged way earlier than my arrival, (7am and I arrived at 6pm) I specified to pay at hotel because I reserved two rooms, for two different persons. Personal didn’t know what to answer. Bed was hard. At checkout they retained us inside the hotel “until they checked the room” implying they were going to check if we didn’t take anything (there isn’t even anything to take with you) or that we have damaged something... Overall a very bad experience, it was my second time in this hotel, first time was like five years ago, I had such a nice time, that’s why I decided to come back. But not anymore, this was my last time in this hotel.
Stayed 2 nights in Feb 2020
Response from Equipo Real Plaza on 1 Mar 2020
Dear guest, Thank you for visiting our hotel and taking the time to write your opinion. We are very sorry for the inconvenience. I would like to add that according to our policies, payment must be made before arrival as well as checking the room in case any guest left something behind, we didn’t mean to offend you. We hope you understand.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Smelly and more cleaniness is needed. Buses pass all night thru the next street.
Stayed 1 night in Jan 2020
Response from María E. on 5 Feb 2020
Estimado huésped, lamentamos que haya tenido mala experiencia en nuestras instalaciones. Me gustaría comentarle que siempre tenemos personal de limpieza listos en sus labores y también a la disposición de los huéspedes. También, que nuestro parqueo divide la calle de las habitaciones por lo que el ruido no está justo al lado de cada huésped. Saludos,

10/10 Excellent

Roanda, Oliver BC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was most helpful. Cleaning was always going on. When I went to the pool, chair pad and umbrella were brought to me. Spa went beyond expectations. My grand daughters were welcomed to the pool. I will definitely stay there again!
Stayed 4 nights in Dec 2019
Response from Maria E. on 5 Feb 2020
Dear Roanda, we loved to know how much you enjoyed your stay! Thank you very much for sharing with us, you helped us increase our motivation. Hope to see you soon! Best,

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful hotel and nice room and friendly staff. But wifi was horrible..
Stayed 2 nights in Aug 2019
Response from Maria Q on 28 Aug 2019
Dear guest, thank you so much for sharing your thoughts with us! We love to hear about your experiences, thank you for helping us improve our service and our motivation. Best,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great, it has a beautiful garden and small play ground for kids, very cozy. The unique thing that we did not like a lot was the location, it's about 10 minutes walk from central park, but it's just needed to be considered when you walk, it was not an issue for us despite we were with toddler.
Stayed 2 nights in Mar 2019
Response from Maria E on 6 Aug 2019
Dear guest, thank you for sharing your opinion! We're thrilled to know how much you enjoyed your stay. You've helped us increase our motivation. Please, come back soon! Best,

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from María Q on 24 Jul 2019
¡Gracias por compartir su opinión!

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is beautiful but the staff and its treatment towards guests is disappointing. They have many rules and they tell the guests constantly what they can't do. Customer service is inexistent. We had guests and they treated them unwelcome even if they consumed. I'm not coming back!
Stayed 2 nights in Jul 2019
Response from Maria Q on 22 Jul 2019
Dear guest, I'm sorry to hear about your bad experience. Please, accept my apologies in the name of all our staff and myself. We do have rules as any company will, but our aim is for everyone to feel welcome. Thank you for sharing your experience and helping us improve. Best,

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a quiet and beautiful hotel, great for family stay. They offer different options for breakfast including typical dish, and all that we tried had a good quality. The unique thing that we did not like it was a location, we needed to walk about 10 minutes to the closest spot with restaurants and shopping places.
Stayed 1 night in Mar 2019
Response from Maria Q on 8 Apr 2019
Dear guest, Thank you very much for taking the time to share your opinion, we're happy to know how much you enjoyed your stay. I'd like to mention that we have another entry in the back of the hotel which is closer to the souvenir market. We hope you may come back soon! Best,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was close enough to walk to major attractions the hotels was clean, the service was horrible, when ever we would ask for anything they would either not know or not have it. Example i got sick during this trip and asked them if they had any sparkling water or any limes or even salt and they said they didn’t have it! How can you deny having limes or salt if you have a restaurant on site ! We also ran out of toilet paper and had to go ask the front desk to supply us with more, and they did with a attitude. We ask for other info but they never had a response.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Royal King Suite
The room was spacious and clean. Complete with toiletries, bottled water and bath robes. Nice Jacuzzi bathtub, although not enough hot water. The king bed was not soft, but some people like harder beds. Large flatscreen tv. Private terrace with a table and chairs. The complementary breakfast was not so great. It was limited to a few options, with better looking options not available even though they were priced the same.
Stayed 1 night in Nov 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a little over priced.
everything was great, but to me it was a little over priced. It has a work out area but was closed.
Stayed 1 night in Mar 2018
Response from María Q. on 4 Apr 2018
Dear Mr. John, Thanks for sharing your opinion with us. We're happy to know that you enjoyed your stay. We do have a fitness center but is for women only and during Holy Week it was closed. We will expand the service for men too in the near future, we hope you can come and enjoy it! Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a great view and quiet place
It was a great weekend, everything was more than I expected even the breakfast. Good service and delicious food.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice overall. Not really walking distance from the park. When I arrived I was giving one room with one less bed. I had to ask for the 3 bedroom I had made the reservation for. Second I never had a remote control for my tv I asked many times never given to me. Breakfast was great and pool is very clean. I really liked the hotel but I also had to ask for toilet paper more then once. I asked for an Iron for my clothes and the hotel did not have any. I was surprised since prices are not cheap.
Stayed 1 night in Jun 2017

6/10 Okay

Asnake Aga

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. A bit far from the center
A bit far from the center and they don't serve alcohol and the restaurant closes late afternoon. Big place with swimming pool
Response from MEQ on 24 Feb 2017
Dear Asnake Aga, Thank you very much for sharing your comments. We're glad you enjoyed your stay. I will like you to know that we're in the process of building a new restaurant that will serve 24 hrs. Hope to see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very nice hotel, good location. They can cook better...
Response from MEQ on 24 Feb 2017
Dear Jose, I'd like to thank you for sharing your comments with us and many other possible travellers. We're very happy to know how much you enjoyer your stay. We'll improve our cooking!

4/10 Poor

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot to be desire
The Customer Service was terrible because they were not able to handle simple tasks or respond to inquiries. Some of the rooms were humid and moldy and we have to ask for different room. The WIFI was limited to public areas but even there was off for most of our stay. The location was very inconvenient because several long and dark blocks away from the center of Antigua and the sidewalk is so narrow that you end up walking on the streets avoid traffic. The safe deposit box was useless because they did not misplaced the key.
Response from General Manager on 13 Jan 2017
Dear anonymous, Thank you for sharing your comments. I'm terribly sorry that you had a bad experience with us, this is not a normal thing to happen. First of all, Antigua has a problem of humidity, literally everywhere; we ventilate rooms, put lots of things to avoid and reduce it, and use some friendly chemicals to get rid of it. We are 5 blocks away from Central Park, a tuctuc will charge you Q10.00 to transport you from there to our property. Also, the safe deposits are available with no extra charge, you just ask for the kew at the lobby and we will provide it to you right away. I'm really sorry about your bad experience, we look forward to see you again, Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 30 Nov 2016
Querido Sr. Anónimo, Gracias por compartir sus comentarios! Saludos, María E. Quiroa

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with superb staff
The staff was wonderful. Rooms, hallways, courtyard were all so clean you could eat off the floor! Gleaming white sheets on the bed. Lovely tile shower with a DEEP tub. The grounds are immaculate. Pool was clean and refreshing. Loved the swing for relaxing in the garden area.
Response from General Manager on 30 Nov 2016
Dear Anonymous, Thank you very much for sharing your comments with us and many other future travellers, we are pleased to know how much you enjoyed your stay. We will hopefully see you again! Best regards, María E. Quiroa