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Reviews of Hotel Gran Plaza Euromaya

3 out of 5
Hotel Gran Plaza Euromaya
4a Calle Poniente #22A, Antigua Guatemala, Sacatepequez

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 87 reviews" "
Rating 8 - Good. 29 out of 87 reviews" "
Rating 6 - Okay. 14 out of 87 reviews" "
Rating 4 - Poor. 7 out of 87 reviews" "
Rating 2 - Terrible. 5 out of 87 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emmalyn

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

laryn Milne

Liked: Cleanliness, staff & service
Our room was clean and had no weird humid climate smells. Unfortunately we had a room sharing a wall with the club next-door, luckily we brought earplugs. Overall enjoyed our stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay. Very close to everything.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a fairly basic hotel but centrally located and the staff were very nice. No AC, no hot water faucet for the sink, some sloppy repairs in shower. Great rooftop terrace with panoramic views of the city including a view of Volcan de Fuego erupting in the distance. Lots of great food options nearby - Casa Escobar and Ta'Cool are right there with great food, cocktails and service!
Stayed 8 nights in Feb 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the location and rooftop of this place!
Stayed 2 nights in Feb 2024

8/10 Good

Robert

Stayed 1 night in Feb 2024

4/10 Poor

Claudia

Travelled with family
NO Breakfast Included
The page said it was breakfast included and we chose that hotel because of that in our reservation said the breakfast was included. Once in the Hotel they said there was NOT breakfast included. very disappointed.
Stayed 3 nights in Apr 2023
Response from lo sentimos on 23 Jun 2023
We're really sorry but we hope you'll be back soon

6/10 Okay

Lorena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and clean. Adorable sun roof! Lovely flowers and views! Our room was bought at a very reasonable price and maybe that's why we got the first room on the first floor next to the public restroom. It didn't have a safe nor they provide free breakfast as it was stated online expedia. There was a sign in bathroom about soiling the towels with make and getting charged. They truly need to invest of some good quality towels. The cleaning ladies were the friendliest noble women I could have met.
Stayed 5 nights in Mar 2023

10/10 Excellent

David

Stayed 5 nights in Mar 2023

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is stunning it has that feel that transports you back on time or if you are in a novela. Staff very friendly and helpful and the rooftop has an amazing view you will never forget
Stayed 3 nights in Dec 2022

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to everything!
Stayed 3 nights in Sep 2022
Response from recepcion on 24 Sept 2022
Thanks for your comment! we hope you visit us soon

8/10 Good

SHLER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect, a couple of minutes from center , market and the arch . Staff very friendly
Stayed 2 nights in May 2022

8/10 Good

Bobby

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Overall good
Great location I mean Great... The walls are very very thin you can hear everything nextdoor... I found it difficult to sleep. Front desk was very helpful. Beautiful hotel with great rooftop views.
Stayed 4 nights in Jan 2022

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Veey friendly staff. No air conditioning but huge celing fan. Uostairs rooftop is everything. Hot shower and very fast check in.
Stayed 1 night in Aug 2021
Response from Recepcion on 10 Sept 2021
We appreciate your comment! Thank you very much for eleginor for your stay in this beautiful colonial city

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very quiet hotel and the staff is friendly, it just needs a little more light in the rooms, for everything else it is an excellent hotel.
Stayed 7 nights in May 2021
Response from Recepcion on 8 Jun 2021
dear guest We appreciate your comment, we will take it into account, thank you very much for your visit and for choosing us to make your stay pleasant. We hope to come back soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all professional, helpful and sincerely welcoming. The roof top terrace was fantastic to watch the volcanos
Stayed 4 nights in Mar 2020
Response from Recepcion on 16 Mar 2020
Dear Guests, we appreciate your valuable comment, we are very happy that we have made your perfect stay, in this beautiful Colonial City, we hope you can visit us again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Recepcion on 2 Mar 2020
Agradecemos su valioso comentario, y nos complace saber que su estadía fue placentera. los esperamos pronto!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and hotel. Rooms were unique and lovely. Reception was a bit unfriendly and not very accommodating for simple requests. Eat at the restaurant instead of having it delivered (arrived late and very cold). Would recommend adding coffee to the rooms! Overall good place and perfectly located!
Stayed 2 nights in Jan 2020
Response from Recepcion on 3 Feb 2020
Dear guest, we appreciate your valuable comment as it helps us improve our services, and we regret the inconvenience with your breakfasts! We hope you enjoyed your visit in this beautiful Colonial city

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The staff was extremely friendly and helpful. BUT the rooms were not comfortable. You can hear all the noise from the neighboring bars as well as the conversations from rooms next door. If you are looking for peace and quiet, this is not for you. Did enjoy it was just a couple of blocks from the central plaza.
Stayed 2 nights in Feb 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in an Excellent Location
Stayed 4 nights in Jan 2019
Response from hotel Gran Plaza Euro Maya on 25 Feb 2019
Es un placer el haber llenado sus expectativa deseada de hospedaje, es un placer servirle, esperamos nos visite pronto!!

10/10 Excellent

diksha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and location
Had a lot of street noise during the night, but not hotel's fault.
Stayed 3 nights in Dec 2017
Response from A. Estrada on 18 Jan 2018
Thank you for take the time to rate our hotel. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I feel bad about the location of the kitchen. I think it is unsafe for their workers.
Stayed 3 nights in Aug 2017

6/10 Okay

Cel, Queens, NY

Liked: Staff & service
Stay was ok
Staff was friendly and location was good. However, bedding smelled of mildew, room was stuffy and did not want to leave widow open for fear of the meowing cats getting in. Also, when it rained the water leaked down the walls and onto the floor. I don't think I will be coming back here.
Stayed 1 night in Aug 2017
Response from euromaya on 26 Aug 2017
Thanks for your details we will check it, We felt your stay was not pleasant.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underrated hotel just off the main square
This hotel offers excellent value to the seasoned traveller - it is located less than a block off the beautiful main square, has very clean and functional rooms and helpful staff. The hotel is centered around a beautiful courtyard and has a lovely rooftop terrace to boot. The fact that a good cooked-to-order breakfast is included makes this a no-brainer.
Stayed 2 nights in Jul 2017
Thank you for taking the time to rate our hotel. We hope to continue serving you at a next opportunity best regards Alicia Estrada front desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Simple hotel; great location!
My teenage daughter and I spent 3 nights at the Hotel Euro Maya over a weekend in La Antigua. We were greeted by friendly and helpful staff who helped us carry our heavy suitcases up the steps. It is a fine place to lay your head. If you are looking for a fancy hotel with over-the-top service and accommodations, this is not it. The best part about this hotel is that it is only 3/4 of a block from the Central Park. For the price, we were very happy with Hotel Euro Maya.
Stayed 3 nights in Jun 2017
Response from Alicia Estrada / Recepciòn on 21 Jul 2017
We really appreciated the time it took to rate our hotel. Best regards,

8/10 Good

sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
The hotel is beautiful and situated in a good location. We are rating it a 4 due to the fact that it advertised free buffet breakfast. You do get free breakfast but you pick one item from their menu. it's not buffet. One other things was the lack of communication when we booked a bus from Antigua to Flores. We asked if it was a direct bus and confirmed the time. we were picked up by a shuttle to a bus terminal and when we got there they told us we cannot board at the time stated on the ticket, so we had to wait an extra hour.

8/10 Good

Gisele, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient in Antigua Center.
We booked this small hotel for one night as our flight arrived too late for getting to our final destination Lake Atitlan.

10/10 Excellent

Geoffrey, Americus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and location!
Excellent place to stay in Antigua. Room was very nice for the price. Nice breakfast, and you can't find a much better location. Front desk staff was not as friendly as other places I have stayed in Antigua, but other than that, no complaints for the price of our room.

10/10 Excellent

Maria Andree, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and great location! They were very helpful during our stay.
Response from Hotel Euromaya on 3 Dec 2016
Thanks for your coments. Your opinion is very important for us. We are delighted to know how pleased you has been with our services. We look forward to your next visit to Antigua, we hope to remain your first choice of stay. Greetings.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 3 Dec 2016
Thanks for your coments. Your opinion is very important for us. We are delighted to know how pleased you has been with our services. We look forward to your next visit to Antigua, we hope to remain your first choice of stay. Greetings.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Francisco on 16 Jul 2016
Gracias por su puntuación, nos hubiese gustado conocer sus comentarios. Estamos para servirle.

10/10 Excellent

Chris, Hereford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel, nice and central
Love this hotel - not luxurious but completely Guatemalan in terms of décor, breakfast etc. and excellent value for money (amazingly hot, powerful shower to boot!) Really helpful staff and with the convenience of being able to book shuttles etc. directly from hotel. Lovely roof terrace with fantastic views over Antigua towards smoking volcanoes. It is so central, less than a block from the central park so within spitting distance of great restaurants, the market etc.
Response from Francisco on 11 May 2016
Thanks for your comments. We hope you visit us soon.

2/10 Terrible

Edgar G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was Just horrible
Room 1 was on a very poor condition. Strong smell of humidity and mole. Gave me the worst allergies. Had to change rooms. The outside of the hotel its nice but rooms and beds and towels very old and poor condition for the prize of the room
Response from Francisco on 16 Jul 2016
Thanks for your comments. Your opinion is very important to us. We are working to improve our services. You forgot to mention that room change.

8/10 Good

Grant, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very well-located boutique hotel. Clean and well presented. Friendly staff. Breakfast includes eggs, beans and sausages.
Response from Francisco on 14 May 2016
Thanks for your comments. Your opinion is very important to us.

8/10 Good

bc, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, nice staff, excellent view
From check in till check out the experience was wonderful. The rooftop patio was great for breakfast. The beds were comfortable. The food was great and it was right downtown.
Response from Francisco on 13 May 2016
thanks for your comments. Your opinion is very important to us.

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful and great location but paper walls
Beautiful hotel just one block from tne main plaza. However, the walls are paper thin. You might almost as well be in a dormitory. There was only courtesy water on the first day amd no water filter for guests. Tours are more expensive if booked via the hotel so shop around.
Response from Francisco on 16 Jul 2016
Thanks for your comments. Your opinion is very important to us. We are working to improve our services.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Basic
This is a very basic hotel - the bedding and beds are all very old. Breakfast super basic. There was no wifi in the room. However my room was big and the room was clean. It's also pretty much in the centre square.
Response from Francisco on 16 Jul 2016
Thanks for your comments. Your opinion is very important to us.

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooftop restaurant.
Great hotel for the cost. No one goes up and eats dinner on the rooftop restaurant at sunset. Dont miss it, the place has an incredible view from up top.
Response from Francisco on 16 Jul 2016
Thanks for your comments. Your opinion is very important to us.

8/10 Good

Dennis, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antique experience in nice small hotel
Lovely place to stay with comfortable rooms and a very classy atmosphere. Lots of antique furniture smallness of hotel makes it a nice experience.
Response from Francisco on 13 May 2016
thanks for your comments. Your opinion is very important to us.

6/10 Okay

Timothy, Los Angeles

Liked: Cleanliness, staff & service, room comfort
Basic but great location and friendly staff
Accommodations were pretty basic, but location can't be beat and the staff is super friendly. Room was clean, free breakfast was basic but good. Solid choice in Antigua.
Response from Francisco on 16 Jul 2016
thanks for your comments. Your opinion is very important to us.

6/10 Okay

luisj23, Quetzaltenango

Excellent location.
A block away from the central park but with a noisy neighborhood.
Response from Francisco on 13 May 2016
thanks for your comments. Your opinion is very important to us.

10/10 Excellent

tina, Minneapolis MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great spot
The location can't be beat, the hotel was clean, our room was clean and large. Lots of hot water. And the free breakfast was great, plenty to eat. I would stay again.
Response from Francisco on 16 Jul 2016
thanks for your comments. Your opinion is very important to us.

8/10 Good

David, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antigua
Nice. Quiet place
Response from Francisco on 16 Jul 2016
thanks for your comments. Your opinion is very important to us.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Stayed at this hotel before joining a tour of Central America. Wasn't worth the money. Had no hot water all week. Complained to the front desk but nothing was done about it. Sheets were never changed and comforter was dirty. Breakfast was not a 'buffet' as advertised on this website. The only positive aspect is the central location.
Response from Francisco on 16 Jul 2016
Thanks for your comments. Your opinion is very important to us.

8/10 Good

John, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place To Stay In The Heart of Antigua
Enjoyed it.
Response from Francisco on 16 Jul 2016
Thanks for your comments. Your opinion is very important to us.

6/10 Okay

ANTIGUA JOE, GEORGIA

Liked: Staff & service
sorry buddy
My experience with the hotel itself was pleasant overall... My problem was the transportation contractor who works with the hotel. They are contracted to transport guests to the airport and to the various bus terminals throughout the country. Anywho, the bus picked me up as scheduled and they had several guests from various hotels going to various destinations... He decides to drop me off last for my bus which was scheduled to depart at 11 am... We get there at 11:05 and sure enough the bus has left.. No other buses had any empty seats for the rest of the day...The driver sits making phone calls for 30 minutes and I finally ask him to take me back to the hotel and I'll just leave the next day as there was no other available options..The driver tells me if I want to return to the hotel I MUST PAY 80Q!...I was forced to pay or this driver was going to leave me stranded at a bus station in a foreign country because he drooped me off late...When I told the hotel what happened , they took responsibility for their part a comp'ed me a night... The transport company on the other hand demanded I pay full costs again the next day as if they had no responsibility or should not be held accountable for their poor time management.
Response from Francisco on 27 May 2016
We regret their bad experience. At our facilities comfort of our guests it is indispensable. We have travel agency, which can organize tours and transfers to all destinations in the country. We're at your service.

4/10 Poor

Fari, Florence, AL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE CHECK IN SERVICE
I choose this hotel for it location near Central Park of Antigua... When I arrived and meet probably one of the worst check in staff in my life who told me they didnt have any reservation under my name from Expedia, and they were full but offer to send me.to other hotel at the end of the city.... When I arrived to the other hotel, the room was half equipment, without TV ( they have to install.it later) , children sized beds.... and I hated that they lied to me , they were just overbooked but she told me the lie that they didnt have my reservation but didnt "charge me for the room"... of course because I already paid it with the reservation "she didnt receive"!!!
Response from Francisco on 13 May 2016
Thanks for your comments. Your opinion is very important to us.

10/10 Excellent

Rotem, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Big rooms
We stayed 4 nights and enjoyed every second:)
Response from Francisco on 16 Jul 2016
Thanks for your comments. Your opinion is very important to us.

8/10 Good

Chris58, Herefordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location in centre of Antigua
Staff really helpful and welcoming - probably helps that we speak Spanish. Rooms were lovely and view from hotel roof space is fantastic. Would definitely stay there again.
Response from Francisco on 13 May 2016
Thanks for your comments. Your opinion is very important to us.