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Reviews of Casa Madeleine Boutique Hotel & Spa

3 out of 5
Casa Madeleine Boutique Hotel & Spa
Calle del Espiritu Santo 69, Antigua Guatemala, Sacatepequez

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 114 reviews" "
Rating 8 - Good. 35 out of 114 reviews" "
Rating 6 - Okay. 4 out of 114 reviews" "
Rating 4 - Poor. 1 out of 114 reviews" "
Rating 2 - Terrible. 5 out of 114 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is advertised as a hotel boutique whereas in reality is an overpriced bed and breakfast. Hotel staff were not helpful and the bed sheets were stained with rust.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and amazing with our kid! Full use of the kitchen to cook our own food. Massage was GREAT! $2 u er to center of town.
Stayed 2 nights in Aug 2019
Response from Cariño Sotelo on 6 Sept 2019
Thank you for the review and comments, it was a pleasure to have you as a guest, we hope you come back soon.

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, nice staff staff and great place to stay again !
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that place very clean and nice people! I want go back for delicious breakfast make for me! I’m recommend this beautiful place!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quaint and clean with immense charm and character. Beautiful little garden with a profusion of bright colors. The most friendliest and helpful staff, who have gone beyond expectations in terms of attending to my every need. I would love to return to this clean charming place.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility... The staff is great I just think the room could be a little bit cleaner but I would recommend this hotel to anybody and would definitely come back. Great location not too far and not to closed to the busy area of Antigua... Very relaxing and once again the staff is great.
Stayed 3 nights in Dec 2018

8/10 Good

Liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cozy property and the staff was friendly and helpful.
Stayed 1 night in Dec 2018

8/10 Good

Tina, Florida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We requested to be moved to a different room due to a very cold room we were originally given (we live in Florida, we are always cold outside the state!) and the owner was less than happy about our request. The grounds are very nice and the location is nice, outside of all the hustle and bustle and noise of Antigua. We liked that. The breakfast was good. The rooms and the property in general were very, very clean. We would recommend this property to anyone staying in Antigua that would like to have a little distance from the chaos of downtown Antigua.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming property in a great area. I would recommend this hotel!
Stayed 2 nights in Dec 2018

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but so far
Our stay with my family was ok, the personnel was very nice and the room is so big with a beautiful view, the only problem is that is so far from the central park and that is a little noisy because is very close to the bus stop
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place if you are lloking for a place to relax.
Stayed 1 night in Nov 2018
Response from Cariño Sotelo on 25 Dec 2018
Thank you for the review, we will waiting for you soon.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was so beautiful and we were treated like special guests.
Stayed 2 nights in Aug 2018

10/10 Excellent

Louis, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, buathy full view and excellent personal
Stayed 1 night in Sep 2018

8/10 Good

Ani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's nice that the hotel is away from noisy downtown. Lovely staff.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience!
Casa Madeline is the perfect oasis in Antigua! The grounds are very quiet with a wonderful garden, which makes guests feel so serene. There is a porch upstairs of the spa that we sunbathed on, then went downstairs to the jacuzzi to continue relaxing. The rooms were beautifully decorated and felt very clean. The service was impeccable, and we always felt comfortable asking a grounds member a question about where to eat, get coffee, etc. I highly recommend this hotel to anyone traveling to Antigua, and will stay here again!
Stayed 1 night in Mar 2018
Response from Cariño Sotelo on 5 Apr 2018
Thank you for your review, it was a pleasure to have you as a guest from Casa Madeleine. We hope you come back soon.

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, friendly and comfortable.
A lovely haven of comfort and beauty. Small boutique hotel with lovely gardens, hot tub and massages available. Excellent breakfast. Bonus for me a religious procession passed right in front of the hotel on Sunday morning - a lovely experience. Staff was super friendly and helpful.
Stayed 1 night in Mar 2018
Response from Cariño Sotelo on 5 Apr 2018
Thank you for your comments and review it was a pleasure to have you as a guest from Casa Madeleine. We hope you come back soon. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice
The breakfast is good they treat you like you are in home
Stayed 2 nights in Dec 2017

10/10 Excellent

Gabo , Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Really calm no noise from the street nor another guests. The service from the staff was exceptional. Breakfasts were good.
Stayed 3 nights in Nov 2017

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay in Antigua
We had an amazing stay at Casa Madeline. We especially enjoyed the personal touch of Carino and Lily. Would highly recommended this boutique hotel.
Stayed 3 nights in Sep 2017

8/10 Good

Hector, Georgetown, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Great staff, even the grounds keepers. The grounds keeper maintain this area really good. (Hopefully they get some type of recognition because I was impressed) Wifi works in the common area. The first level area has a stronger Wifi signal than the 2nd level. Within 10-15 minutes walking distance to the markets or central Plaza. Very secure hotel.
Stayed 3 nights in Jul 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean in a great location
The only problem was the wifi was hit or miss but overall a great place to actually relax!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, well maintained hotel. Cozy, and neat.
The customer service is excellent, the place is beautiful, quiet, very well maintained. It has a great location.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Anonymous
The negative part of our stay had to do with inadequate commuications between Hotel.com & the hotel on paymemt. We had pre-paid but when we checked in, the hotel owner said we hadn't & was asking for a 2nd payment. After ceding on that point, we had another problem the next AM around the question of whether b'fast was included in our rate. Our on-line reservation said yes but the owner said no. She never ceded on that point, but allowed us to check out even though, according to her, we still owed her for the b'fasts that we had already been served. These discrepancies around the terms & conditions of our on-line reservation took the pleasure out of what otherwise would have been a really plesant stay.

6/10 Okay

Thomas, Atlanta

Liked: Cleanliness, property conditions & facilities
Passing through Antigua
This is a beautiful hotel. The staff was friendly but not overly accommodating. When we saw that the room we were given had a dehumidifier running in it, we were concerned about the musty smell (even after the machine was removed). The staff was not overly accommodating. We finally did get another room but were made to feel like we had the problem and not them. The neighborhood is off the beaten path in Antigua. The breakfast was good.

8/10 Good

Heather, Guatemala City, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet B&B
I stayed at Casa Madeleine during the Semana Santa weekend. It is a lovely small and quiet B&B with beautiful gardens and a perfect view of Agua. The staff were lovely and gracious. They spoke English extremely well. The morning breakfast was very good and was included in the price of the room. I stayed in the Green Room and while small it had a desk and extremely comfortable bed. Due to the fact that they only serve breakfast I was able to order in for my evening meal. The only negative was it was quite a walk from the Central Park but I got my exercise. I thoroughly enjoyed my 90 full body massage.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Quiet Relaxing Place Very Helpful Staff
We enjoyed our stay at Casa Madelaine but we must admit that since it is a location for its mission owners there were constantly large groups of people there and the noise level was disruptive. However, we must say that the staff was so helpful in so many ways that it made up for the noise interference. The location is far from the city centre and walking on narrow sidewalks and cobblestone streets was difficult. The breakfasts were delicious and promptly served. The security was excellent. Thank you for a fine stay.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Not the romantic place we thought it was
The hotel is right next to a busy road, so you hear trucks and motorcycles constantly. There is a lot of soot from the chicken buses, and our lungs still have not recovered weeks after coming home. The hotel has a hot tub, but they don't have it ready to go, you have to wait many hours to heat up. Typical breakfast had beans that were liquified, watered down and poured on the plate. Too many disappointments to list.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
I would definitely go back again! It exceeded my expectations! It was spotlessly clean and the service was exceptional.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The website photos don't do it justice
We had a wonderful time. The hotel is extremely beautiful and very peaceful. There are a couple of photos on their website, but they don't capture how beautiful it truly is. The staff was very accomodating. We hope to come back and bring friends in the future.

8/10 Good

Julie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Very pleasant - thoughtful staff Reception staff speak English Helpful with transportation to other places Breakfast ok

10/10 Excellent

Lindsay, Nashville, TN, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Our stay at Casa Madeleine was a wonderful experience. The grounds are beautiful, the rooms are cozy and well kept, and the staff was very helpful and welcoming. We stayed for several days and had a great time. The view from outside the room was stunning. The ladies at the front desk always had a smile and helped out with anything we needed. I would definitely stay here again!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Frustrating gate access
Frustrating access through the front gate, almost couldn't get out for my morning shuttle even though I had confirmed scheduling twice with two different reception employees.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Ultimate in Comfort & Amenities
I was so impressed. Everything was top-notch, from the service, to the comfort & gorgeous view from my room, to the gardens & the mouth-watering breakfasts. I will definitely stay there again & will recommend it to all my friends who travel to Antigua.

10/10 Excellent

Michael, Melbourne, VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and tranquille
Beautiful boutique B&B with rooms surrounding a delightful allied garden. Excellent friendly and helpful staff and great breakfasts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten track
It's a few blocks from the main busy street. A little bit dark to walk to at nighttime. If you plan on leaving early in the morning, you have to let them know otherwise you will not be able to get out because the gate is locked. It's very beautiful behind the gate. It's like an oasis. I recommend staying in the azul room.

10/10 Excellent

Brian&Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Escape
This hotel is perfect for a couple looking to enjoy a weekend or even an extended stay in Antigua. We were very satisfied with the hotels service and accommodations, and the spa was thoroughly relaxing and perfect for our vacation. The rustic and romantic atmosphere was ideal for our escape from the daily grind of the real world. The friendly and knowledgeable staff was eager to serve us as we desired and very helpful with all of our inquires about the city and surrounding area. The tours offered by the hotel are a little pricey, and we would recommend booking tours with an outside tour group. The only downside is the location of the hotel. It is about a 10 minute walk to the centre of town, which wasn't difficult for us, but may be more trying to some. Over-all we couldn't have been more happy with our choice of this hotel and it will be a first choice for us when we return to Antigua

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent, staff was exceptionally friendly, delicious breakfast, within walking distance of parque central.

8/10 Good

Dr Golab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel amongst many jewels
The hotel is a bit far from the center of Antigua, but not too far that cannot be walked. The room is relatively small but had all the expected amenities and then some. Nothing was missing. There was no air conditioning but the weather was so nice it was not needed. In a hot day, that may be a problem. Breakfast was just OK, a bit below par for a B&B. The OJ was not natural.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I recently went back home for my cousins wedding, which of course was held in Antigua like most weddings there it seems like. I found an excellent price at this hotel, and honestly I didn't know what to expect. The place is gorgeous, the view is fantastic and the service was great! The ONLY downside I could find was that my room was so close to the road outside that I had a little trouble sleeping whenever a bus would drive by. Other than that it was an excellent place to stay for a great price! Thank you for everything :)

8/10 Good

Dan, San Jose, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and quiet - a bit removed.
Very friendly staff. Small, but comfortable rooms. The included breakfast was very good. Location wasn't the best, on the very edge of town.

10/10 Excellent

Armando, Houston,TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
The great service and the outstanding staff made our stay unforgetable. Rooms and ambiance could not be better and breakfast was delicious and enough to have a great day after it. Location is a little farther but with the mototaxi service it is easy and affordable to ride back at any time. We congratulate for our decision to stay at Casa Madeleine

10/10 Excellent

Paul, OREGON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value in Antigua
The location is away from the public square, but nonetheless an enjoyable walk to and from. The hotel staff is accomodating and the interior couryard cozy. My only negative comment is that it is a bit noisy from the street noise and also one can hear other guests -at least it was the case in the room adjacent to mine-chat away into the night. Breakfast was very good and the internet is free and speedy.

10/10 Excellent

Alan, West coast of British Columbia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Tranquil Oasis
I was just back from a week long sailing trip, and needed a place to veg out and recuperate. Casa Madeleine was perfect for this-- lots of hot water, a steam room, a spa with an excellent massage service. The entire facility was immaculate and it was blessedly quiet at night. An excellent breakfast on the terrace completed the experience. The only thing that would have been nice was a chair in the room. I love to read, but hate reading in bed!

10/10 Excellent

Gordon, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Madeleine B&B - a garden oasis
This hotel has a beautiful garden area where you eat an included quality breakfast and look up at a volcano. The rooms are cheerful and well appointed. It has excellent reasonable spa service. Plus the rates are very good. It is a six block walk to the central plaza, but you see ruins along the way on the cobblestone streets and can aways take a cab back for a a couple of dollars.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
This hotel is beautiful. Hammocks and reading material provided. Breakfast offered a great selection. You can walk into town, but its a little far and would recommend a taxi or tuk tuk at night after 9pm. Otherwise, it was safe. Apparently those that rob you do so from a "moto" - they moped up to you and take your stuff and then ride off. That never happened and didn't seem to be a threat. You are fairly close to the local market/souk - it's easy to get lost in it. However, you're also close to the "handmade" market which is nice, covered and small. We are 2 women (girls?) in their early-mid 30's. Hotel had TV, hot water, your own bathroom and serenity. Would recommend going to Cafe Refugio (best coffee ever - get the signature). You'll also meet some other english speakers from around the world who can give excellent advice on where to go for local eats, drinks and shopping. Defintely a must is Hector's Restaurant where you can meet Hector and eat the most delish food you can get in Guatemala - they also have a great wine selection. Frieda's was also good Mexican eats with real guac. Two days was plenty of time to explore it all - but at the Casa Madeliene, you could probably stay 3 just to enjoy the hotel's many amenities. Have a great time! We did!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, peaceful surroundings
Ended our trip to Guatemala here. A little away from town centre but easy to walk to and extremely peaceful. We stayed in the Blue room which was a good size and very comfortable. Indulged in 2 spa treatments which were excellent.