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Reviews of Park Plaza Victoria Amsterdam

4 out of 5
Park Plaza Victoria Amsterdam
Damrak 1-5, Amsterdam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 750 out of 1155 reviews" "
Rating 8 - Good. 269 out of 1155 reviews" "
Rating 6 - Okay. 77 out of 1155 reviews" "
Rating 4 - Poor. 30 out of 1155 reviews" "
Rating 2 - Terrible. 29 out of 1155 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and location next to rail station. We had beautiful weather, and it was also crowded, weather and weekend probably amplified that.
Stayed 3 nights in May 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and very walkable and close to train station
Stayed 4 nights in May 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional and the location excellent. The room was very clean and comfortable.
Stayed 1 night in May 2024
Response from Solari on 21 May 2024
Dear Nicole, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service
Location was fine but busy. Hotel room was ok , small bathroom.
Stayed 4 nights in May 2024
Response from Solari on 21 May 2024
Thank you for your feedback, Louis. We are glad to hear your nice feedback regarding the location of our hotel. However, I would like to express my sincere apology if there were aspects that we fell below expectations and did not give you a good impression. Your feedback is important to us and rest assured it will be addressed with our designated team to improve our service. We appreciate your sharing your concerns, and we look forward to your next visit for a much better stay. Kind regards, Solari.

10/10 Excellent

Seref

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased, especially with staff. They were all very friendly in a professional way. We had a personal health issue which the receptionists and the guest relations team were very helpful with and very attending no matter the time of the day. And the complimentary plates that followed as we entered our rooms due to a celebration and after the hospital incident were a cherry on top. The concierge guided us through our vacation with tips on what to do and where to go. If you are travelling by car, they also help and guide you on where you can park as the hotel does not have a car park of its own. But everything is pretty much in a walking distance.
Stayed 3 nights in May 2024
Response from Kristine on 21 May 2024
Dear Seref,Thank you for your feedback and for taking the time to write about your positive experience. We are delighted you had an amazing stay with us and that you loved the service.We are looking forward to seeing you soon again. Kind Regards,Kristine

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very close and convenient to Central Train Station but was a bit noisy
Stayed 3 nights in May 2024
Response from Senami on 20 May 2024
Dear Lisa, thank you for your feedback. We are happy you enjoyed your stay with us and hope you enjoyed exploring the city. We look forward to welcoming you back. Kind regards, Senami

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely staff brilliant. Rooms great
Stayed 2 nights in May 2024
Response from Irene on 21 May 2024
Dear Lee, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greet location. Amazing view to Amsterdam station.
Stayed 3 nights in Feb 2024
Response from Eli on 20 May 2024
Thank you for your amazing comment, Paul,We are glad that you found our hotel in a good location and that the view of the Amsterdam station was to your liking. Looking forward to you coming again! Kind regards,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right across from the Centraal Amsterdam train station. The staff was friendly. Altogether it was a very nice place to stay
Stayed 2 nights in May 2024
Response from Eli on 20 May 2024
Thank you for your nice message, David,We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff. Looking forward to you coming again! Kind regards,

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The canal view from our room was beautiful. Very walkable area. Attentive staff and very clean hotel.
Stayed 2 nights in May 2024

8/10 Good

Heather, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the street from Centraal Station. Easy to walk to lots of interesting places to sightsee, eat and shop.
Stayed 1 night in Apr 2024
Response from Santa on 20 May 2024
Dear Heather, thank you for sharing your review. We are delighted to hear you liked our hotel and it's fantastic location in particular. We look forward to welcome you back soon. Best wishes,

10/10 Excellent

Christiaan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean with a great central location
Stayed 8 nights in May 2024
Response from Santa on 17 May 2024
Dear Christiaan, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,

10/10 Excellent

James, Middletown

Travelled with family and small children, Travelled with group
Liked: Amenities, property conditions & facilities
In a good area was able to walk to lots of thing
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Travelled with group
Very clean hotel. Brilliant staff and the bed was so comfortable
Stayed 2 nights in May 2024
Response from Marylin on 14 May 2024
Dear Karen, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and staff. We look forward to welcoming you back. Kind regards, Marylin

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, amazing staff
Stayed 1 night in May 2024
Response from Irene on 13 May 2024
Dear Deanna, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Jo Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge staff went above and beyond. Carstens restaurant staff also excellent.
Stayed 5 nights in May 2024
Response from Olga on 13 May 2024
Dear Jo Ann, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and location. We look forward to welcoming you back. Kind regards, Olga

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very nice
Stayed 7 nights in Feb 2024

10/10 Excellent

Latha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to Centraal station. Enjoyed stay
Stayed 2 nights in May 2024
Response from Marylin on 10 May 2024
Dear Latha, thank you for taking the time to write a review. We truly appreciate your nice comments about location. We look forward to welcoming you back. Kind regards, Marylin

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean modern hotel.
Stayed 1 night in May 2024

8/10 Good

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average, but the location is excellent.
Stayed 3 nights in May 2024
Response from Irene on 8 May 2024
Dear Yvette, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

John, Toronto

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location close to central station and Senic/Viking river cruise dock.
Stayed 4 nights in Apr 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly, the hotel was spotless. Beds are far from comfortable, pillows are flat as paper. Food was great. Bring your own mattress pad for comfort. 8 days and almost 0 sleep.
Stayed 7 nights in Apr 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Céntrico, frente estación del tren, puedes caminar a todos lados, restaurantes cerca
Stayed 2 nights in Mar 2024

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location but tiny room like most hotels in Amsterdam. In room locking safe did not work but the mini bar was well stocked. Perfect location right across from the train station with a good view during Kings Day.
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Eli on 6 May 2024
Thank you for your nice comment, Jerry,We are so happy to see you enjoyed your stay with us. Looking forward to you coming again! Kind regards,

6/10 Okay

Caryn

Travelled with group
Liked: Cleanliness, amenities
Lift for luggage was not working and no employee helped with the luggage.
Stayed 4 nights in Apr 2024
Response from Marylin on 2 May 2024
Dear Caryn, thank you for your feedback. We are sorry for the impact our lifts had on your experience, though we are hopeful it will not prevent you from staying with us again in the future. We look forward to welcoming you back again. Kind regards, Marylin

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located. The staff was excellent. Very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Santa on 2 May 2024
Dear Peter, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and it's excellent location, as well as service. We look forward to welcome you back soon! Best wishes,

10/10 Excellent

Jory

Stayed 2 nights in Apr 2024

2/10 Terrible

Karen, NEW YORK

Stayed 3 nights in Apr 2024

10/10 Excellent

Andres Omar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is so close to everything and it is clean. I really liked it
Stayed 4 nights in Apr 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all 5 star in every possible way. The room was sufficient for the nights we stayed, just a bit on the pricier side. Breakfast is an additional 39 euros, but room service was available. We decided to stay one more night, & the price for the additional night was significantly higher than the price we booked at. We ended up finding an absolutely adorable place right around the corner, newly refurbished but a delightfully older property. The price was more than half the cost of this hotel, they offered a lovely free breakfast, & I truly wish I had found the 2nd spot earlier. Nothing horrible or bad about the Park Plaza Victoria, but I don’t think I’d stay there again.
Response from Mimi on 1 May 2024
Dear Sandra, thank you for taking your time to give us your experience at our hotel. While we are delighted to hear that our staff provided you with great customer service, we are saddened to see that the value was not to your expectation. We would recommend you to sign up on our Radisson Reward membership programme for the latest deals which will give you access to lower/ better rates. Please feel free to have a look at our hotel website. Kind regards

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist Pierre, Alejandro were great when we arrived. All smile and feels genuine when welcoming. Shot out all the front desk specially the last person cane remember his name out on 4/27. Helped and ensure we get our transport. They are amazaing and polite. Close to train station that gets you to all the tourist spots from Eiffel, Notre Dam, etc, as well as shopping is a few blocks away, Resto are around the corner like , Jap, And Chinese& French. Has Dry and wet sauna. Highly recommended this place!! Thanks
Stayed 2 nights in Apr 2024
Response from Mimi on 1 May 2024
Hello John, thank you for sharing your wonderful review. I'm very delighted our team members, Pierre and Alejandro gave you exceptional customer service during your stay. Delivering outstanding customer service is a top priority to us, so we are glad you were happy with the service the staff provided. They will be delighted to hear the feedback that you have given. We truly hope we can continue to impress you on your next stay. Best regards,

10/10 Excellent

Bhaveshree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff, clean, facilities were good. Would have been nice if the saunaroom opened earlier. Very busy aarea
Stayed 1 night in Apr 2024
Response from Senami on 30 Apr 2024
Dear Bhaveshree, thank you for your feedback. We are happy you enjoyed your stay with us and enjoyed the facilities. We hope to welcome you back. Kind regards, Senami

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the breakfast it was fresh and delicious. Rooms were clean and surprisingly spacious and even though we were in a busy area the rooms were quiet. It is in a very convenient area that’s walkable too. The spa was also nice and clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lynn, Hazelhurst

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with more of a business feel. Couldn’t be more convenient to Amsterdam Centraal.
Stayed 2 nights in Mar 2024
Response from Senami on 30 Apr 2024
Thank you Lynn for your feedback. We are happy you enjoyed your stay with us. See you again soon! Kind regards, Senami

6/10 Okay

Bhaveshree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

David Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
thank you
Stayed 5 nights in Apr 2024

10/10 Excellent

Amanda, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new hotel in AMS
Stayed 1 night in Feb 2024
Response from Senami on 30 Apr 2024
Thank you Amanda for your feedback. We are delighted you had a great stay with us. See you again soon! Kind regards, Senami

8/10 Good

Geoff

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located 5 min walk from the Amsterdam Central Railway Station. Many shopping and dinning options around. Very convenient place to stay for business travelers.
Stayed 1 night in Apr 2024

10/10 Excellent

Lilly

Travelled with partner
Liked: Cleanliness
Lovely room overlooking canal. Nice friendly and efficient staff
Stayed 4 nights in Apr 2024

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very exspensive
Stayed 3 nights in Apr 2024

8/10 Good

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, right across from Central Station.
Stayed 3 nights in Apr 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, wonderful staff, best breakfast, very comfy bed.
Stayed 4 nights in Apr 2024

6/10 Okay

Melissa

Stayed 3 nights in Apr 2024

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff, great room, great gym.
Stayed 1 night in Apr 2024

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t feel all staff was friendly. They answered a question because it was their job. The location is great
Stayed 2 nights in Apr 2024
Response from Reece on 16 Apr 2024
Thank you for sharing your feedback, Nina. I am disappointed to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. I am sorry this was not your experience and will be sure to address this with the relevant team members. I hope that we will have another chance to welcome you, so that we can wow you with our true Park Plaza service in future. Kind regards,

10/10 Excellent

Francisco, Duran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, excellent location and service :)
Stayed 3 nights in Apr 2024
Response from Reece on 16 Apr 2024
Dear FranciscoWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Reece

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024