Dear Martha,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Amarillo West. You indicated that the lack of cleanliness as it relates to the first room and the noise disturbance from the fire alarm beeping the entire night in the second room hindered your experience. Please accept our sincerest apologies for the inconvenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. In regards to a dull refund, please contact your booking source directly.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

I appreciate the time that you took to share your sentiments with us, Kayelynn. The team at the HomeTowne Studios by Red Roof Amarillo West appreciated your 3/5 score. We were also happy to read that you were a fan of our clean beds and helpful staff. In regard to the missing batteries in the remote and the lack of toiletries, your sentiments have been cascaded to the property.Thanks to your feedback, Red Roof can work towards providing better experiences to our guests. It would be our pleasure to provide you with more stays in the future.With appreciation,Red Roof Management

Dear Ruth,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AMARILLO WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the unclean state of the room and bathroom, lingering foul odor and the unclean pool. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our property to. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

Dear Diamond,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AMARILLO WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

Thank you for sharing your 5/5 rating with us, Diamond. Our staff at the HomeTowne Studios by Red Roof Amarillo West was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you loved your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. Issues you've described with receiving an unclean room is not usually an experience our guests have with us. Please accept our apologies for any inconvenience caused, as this is not the standard Red Roof strives to uphold. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Dear Clarissa,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AMARILLO WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room and the issue you had with the door for the first room. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

Hello Perry, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS AMARILLO WEST and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Hello Mayra, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS AMARILLO WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Konny,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AMARILLO WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

Dear James,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AMARILLO WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the attentive staff, good value and the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

Hello Shlomit, Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you may have experienced during your time here. We appreciate your comments and will use them to improve our services. If you have any further concerns, please contact our management directly.

Hello John,Thank you for your feedback! We're glad to hear that you found our staff friendly and our prices reasonable. We appreciate you choosing our hotel for your stay. If you have any additional comments or suggestions, please feel free to reach out to our management team. We hope to welcome you back in the future!

Hello Rusty,Thank you for your exceptional rating! We're delighted to hear that you had such a positive experience during your stay with us. We strive to provide outstanding service and comfort, and your feedback is greatly appreciated. We hope to welcome you back in the future for another memorable stay.

Hello Norma, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS AMARILLO WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Zach,We apologize for the inconvenience you experienced during check-in and the unpleasant smell in your room. Our team is working to improve our service and address these issues. Thank you for your feedback.

Hello Jared,We apologize for the inconvenience you and your girlfriend experienced. Our team will address the issue with the staff and ensure a better experience in the future. Thank you for bringing this to our attention.

Hello Konny, We sincerely apologize for the inconveniences you experienced during your stay. Please contact our front desk and we will promptly address the issues with the sink, cleanliness, and noise. Thank you for bringing this to our attention.

Hello Diamond,Thank you for your feedback. We value your opinion and would love to hear specific suggestions to improve your experience next time.

Thank you for staying with us and for the review. We wish you safe travels and have a wonderful day.

Hello Cinnamon,Thank you for choosing to stay with us and for taking the time to share your positive experience. We value your feedback and are delighted to hear that you had a great stay. We strive to provide exceptional service and accommodations for all our guests. We look forward to welcoming you back in the future for another outstanding stay.

Diamond, Thank you for choosing us for your stay at the Executive Inn. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.

Hello Jose,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

Hello Gary,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

Hello Dustin, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

Hello iris,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

Hi Clarence,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

Hello Oscar,It was our privilege to earn your business and we hope to host you again on your next trip.

Hi Rodrick,I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again

Hello Cynthia, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

Hello laura,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and location. We are always looking for ways to improve upon the guest experience so thank you for sharing.

Hello DIANE,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

Hello Marissa,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

Hello Amanda, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

Hello Geoff,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our price. We hope you will return so that we can provide you an even superior experience.

Hello Mysha,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

Thank you, Franklyn, for staying with us and for the nice review. We are so happy your stay was enjoyable. Have a wonderful day and safe travels.

Hello April, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

Hello Janey, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Teresa, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

Hello Teresa, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of our guests. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

Hello Norma, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

Hello Gerald,It was our privilege to earn your business and we hope to host you again on your next trip.

Hello Mindy,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

Hello Cleora, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

Hi Kiki,Thank you for taking the time to share your experience. We want you to know that your feedback and rating of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope that you will allow us to better serve you in the future.

Hello David, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

Hi Cynthia,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.