Exterior

Reviews of SureStay Plus Hotel by Best Western Alvin

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 216 out of 382 reviews" "
Rating 8 - Good. 116 out of 382 reviews" "
Rating 6 - Okay. 20 out of 382 reviews" "
Rating 4 - Poor. 16 out of 382 reviews" "
Rating 2 - Terrible. 14 out of 382 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marguerite-Front Desk on 3 May 2024
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon.

8/10 Good

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Was overall quiet and comfortable
Stayed 1 night in Apr 2024
Response from Marguerite-Front Desk on 28 Apr 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

10/10 Excellent

Brian

Travelled with family
The staff were super friendly and very helpful. Clean rooms and a great breakfast buffet.
Stayed 2 nights in Apr 2024
Response from Marguerite-Front Desk on 28 Apr 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service
Stay was good overall, breakfast wasn't the best we've had.
Stayed 3 nights in Apr 2024
Response from Brandi-Front desk on 22 Apr 2024
Thank you for your review and for choosing our hotel. We try to please our guest with breakfast, we do apologize that you were not pleased with the Breakfast. We will do better. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. If you have any more feedback to give us to improve the breakfast, we would love to hear it. We are always striving to do better and give our guest an experience they won't forget. Thank you again for taking the time to review our hotel. Take care!!Thank you,Brandi B

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night before our cruise out of Galveston. There was a problem with a leaky toilet. We moved to another room and the stay was very satisfactory. Bed was comfortable and room was quiet even as we had a room facing the highway. Good breakfast in the morning.
Stayed 1 night in Apr 2024
Response from Marguerite-Front Desk on 19 Apr 2024
Thank you for your review and for choosing our hotel. We do apologize for the issue with the toilet and we did get it fixed. We are happy that you enjoyed your stay , other than that, and we are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Front Desk Receptionist is Top Notch!! Matter of fact I wanna thank her again , Randi was Absolutely Amazing, great at her job , funny personality and made my hubby & I feel welcome!
Stayed 1 night in Apr 2024
Response from Marguerite-Front Desk on 14 Apr 2024
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding one of our team members! We take pride in catering to our guests and we are so happy to hear your feedback. We hope to see you again soon. Take care!

6/10 Okay

Kristan

Travelled with family
Liked: Staff & service
There was bugs in the bed and the shower had mold and mildew in it!
Stayed 1 night in Apr 2024
Response from Marguerite-Front Desk on 8 Apr 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. We do hope you will give us another chance and stay with us again when in the area.

4/10 Poor

Dawn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a moldy odor, no elevator, burn hole in comforter, remote has buttons worm down
Stayed 2 nights in Mar 2024
Response from Marguerite-Front Desk on 4 Apr 2024
Thank you for your review. We are very unhappy to hear you had such a frustrating experience, but we really appreciate you bringing these issues to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. No, we don't have an elevator but you can request a downstairs room and we will do all we can to honor that request. We do hope you will give us another chance when in the area to improve on your opinion of us. Thank you again for taking time to let us know of your experience.

8/10 Good

Pauline

Stayed 2 nights in Mar 2024
Response from Marguerite-Front Desk on 6 Apr 2024
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We always want to know what we can do better any and make your stay even more enjoyable. Thank you again for your review. We do hope you will come see us again soon.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marguerite-Front Desk on 22 Mar 2024
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon.

10/10 Excellent

Tammy

Stayed 3 nights in Feb 2024
Response from Marguerite-Front Desk on 22 Mar 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
Cheap but not worth it.
The hot tub was not hot and was not operational. The first morning there was no hot water and ended up with a cold shower. Hairdryer shot out sparks when i turned it on. Hotel let us borrow another room to use the hair dryer. Breakfast fairly good everyday. On last night i found parts of a bug in my bed but couldn't identify a type by the parts. This was our second time here and likely wont be back.
Stayed 4 nights in Jan 2024
Response from Marguerite-Front Desk on 27 Jan 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to do whatever we can to keep this from happen again. We are glad you enjoyed the breakfast. We do hope you will give us another shot us when in the area again. Thank you again for your feedback.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean hotel with very good breakfast. Quiet.
Response from Marguerite-Front Desk on 27 Jan 2024
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. Thank you and we hope to see you again, if you’re traveling to our area.

10/10 Excellent

Deborah

Stayed 3 nights in Dec 2023
Response from Marguerite-Front Desk on 1 Feb 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 Excellent

Darene

Stayed 3 nights in Dec 2023
Response from Marguerite-Front Desk on 22 Dec 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We hope you will come stay with us again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Marguerite-Front Desk on 16 Dec 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon. Take care!

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marguerite-Front Desk on 15 Dec 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Take care!

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very clean and the staff was friendly and efficient. The bed was great and i slept like a log. A real bargain for what you received. I would recommend this place to my friends.
Stayed 2 nights in Dec 2023
Response from Marguerite-Front Desk on 12 Dec 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 Excellent

Dalton

Response from Marguerite-Front Desk on 6 Feb 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful rooms
Stayed 3 nights in Nov 2023
Response from Marguerite-Front Desk on 28 Nov 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are very pleased that you found the rooms to be beautiful. Take care and we hope to see you again soon.

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 3 nights in Nov 2023
Response from Marguerite-Front Desk on 21 Nov 2023
e are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding our team members! We take pride in catering to our guests and we are so happy to hear your feedback. We hope to see you again soon. Take care!

6/10 Okay

Melva

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Marguerite-Front Desk on 20 Nov 2023
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention in the In-house feedback and we apologize for the issue you experienced. We will use the feedback to make us better and to ensure this doesn’t happen again.

6/10 Okay

Morgan

Stayed 2 nights in Oct 2023
Response from Marguerite-Front Desk on 20 Nov 2023
We apologize that our service did not satisfy your expectations. We would like more information on what we can do to improve. We do hope you will give us another chance.

10/10 Excellent

Aneva, Raywood

Stayed 1 night in Oct 2023
Response from Marguerite-Front Desk on 15 Nov 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon. Take care!

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Oct 2023
Response from Marguerite-Front Desk on 24 Oct 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We appreciate your positive comment and so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

10/10 Excellent

Yairy

Stayed 1 night in Oct 2023
Response from Marguerite-Front Desk on 10 Nov 2023
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We appreciate you giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to having you again as a guest in our hotel, until then take care.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Sure Stay
Going on cruise out of Galveston, I always stay here! It’s convenient to port, the rooms comfy & clean, staff always pleasant.
Stayed 1 night in Sep 2023
Response from Marguerite-Front Desk on 3 Oct 2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. We are also very glad to know you not only enjoy our rooms but your stays with us. We hope to see you again soon.

10/10 Excellent

Crisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Marguerite-Front Desk on 25 Sept 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marguerite-Front Desk on 18 Sept 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

Geri, Prescott

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and accommodating. This hotel worked great for our travel needs.
Stayed 4 nights in Aug 2023
Response from Marguerite-Front Desk on 5 Sept 2023
Thank you for taking the time to give us a review. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can and that you enjoyed your stay. If you’re traveling to our area again soon, don’t hesitate to choose us again.

8/10 Good

REUBEN, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Marguerite-Front Desk on 5 Sept 2023
Thank you for taking time to rate our Hotel. We appreciate your business and are glad you enjoyed your stay. We do hope you will come see us again soon and that next time your stay will be even better.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in lady was very sweet and the room was clean.
Stayed 1 night in Aug 2023
Response from Marguerite-Front Desk on 29 Aug 2023
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding one of our team members! We take pride in catering to our guests and we are so happy to hear your feedback. We hope to see you again soon. Take care!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
From the start we knew we had picked the right place to stay! We were able to enjoy our great granddaughters 2nd birthday. Our next visit will be for our older great granddaughter’s birthday. If we stay in a hotel it will definitely be this one!
Stayed 2 nights in Aug 2023
Response from Marguerite-Front Desk on 25 Aug 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope that you will stay with us again when in town.

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the staff was beyond friendly and extremely helpful
Stayed 1 night in Aug 2023
Response from Marguerite-Front Desk on 16 Aug 2023
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding our team members! We take pride in catering to our guests and we are so happy to hear your feedback. We hope to see you the next time you're staying in the area. Take care!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brandy and Anita aka I need a room are amazing and wonderful people. This was the reason we stayed there because of the guest reviews and so convenient to the port of Galveston. Brandy even makes awesome bacon for breakfast!
Stayed 1 night in Jul 2023
Response from Marguerite-Front Desk on 31 Jul 2023
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding of our team members! We take pride in catering to our guests and we are so happy to hear your feed back. We hope to see you again soon. Take care!

10/10 Excellent

SONYA

Stayed 5 nights in Jul 2023
Response from Marguerite-Front Desk on 16 Aug 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 Excellent

Javier

Stayed 1 night in Jul 2023
Response from Marguerite-Front Desk on 5 Aug 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon. Take care!

10/10 Excellent

Erin

Stayed 1 night in Jun 2023
Response from Marguerite-Front Desk on 17 Jul 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Marguerite-Front Desk on 24 Jun 2023
Thank you for taking time to rate our Hotel and for giving us a perfect rating; recommending our hotel to other travelers. We appreciate your business and are glad you enjoyed your stay. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We do hope you will come see us again soon.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great and very clean
Stayed 2 nights in Jun 2023
Response from Marguerite-Front Desk on 17 Jun 2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. Thank you for taking your time to review our Hotel. If you’re traveling to our area again soon, we hope you consider us again.

10/10 Excellent

Amado

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023
Response from Marguerite-Front Desk on 13 Jun 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SureStay
i had looked at reviews and "brandi" had been mentioned in alot of them. i had called to make sure the rooms didnt smell bad and were ready to-go because i wanted to make it special for my spouse. Brandi had delivered excellent customer service and went out of her way to make sure we had a nice stay. rooms were comfortable and had no smell. also breakfast was amazing too. Anita deserves a mention as well because she had opened up the pool for us.5 Stars - Damien
Stayed 2 nights in Jun 2023
Response from Marguerite-Front Desk on 13 Jun 2023
We are so glad to hear that you enjoyed your stay with us. Thank you so much for your positive feedback regarding our team members! We take pride in catering to our guests and we are so happy to hear your feed back. We hope to see you soon. Take care!

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price
Stayed 1 night in Jun 2023
Response from Marguerite-Front Desk on 13 Jun 2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. We hope to see you, when you’re traveling to our area again.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023
Response from Marguerite-Front Desk on 9 Jun 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Ronald

Stayed 1 night in Jun 2023
Response from Marguerite-Front Desk on 24 Jun 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and we hope to see you again soon.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Marguerite-Front Desk on 3 Jun 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We appreciate you for taking time to rate our Hotel and your business. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do hope you will come see us again soon. Take care!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Brandi-Front desk on 30 May 2023
Dear Douglas,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope your next stay is just around the corner. Take care!

10/10 Excellent

Staci

Stayed 2 nights in May 2023
Response from Marguerite-Front Desk on 13 Jun 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were able to transfer to a handicapped room when available. Very nice. Breakfasts were satisfying and I was able to get clean towels when needed. Staff was very accommodating.
Stayed 8 nights in May 2023
Response from Anita - Front Desk on 20 May 2023
We're so glad you found your stay with us enjoyable, it is our pleasure to be of service to you. Keep us in mind when you return to Alvin, we look forward to seeing you.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We asked for 2:00 check-in. When we arrived at 3:00, our room was not ready and would not be ready for another 30 minutes. We had a time schedule we had to meet, so we just asked for another room. The staff was accomodating, but the room smelled like cigars. Unfortunately, we did not have time to change rooms again. Other than that, the room was spacious and the bed was comfortable. They really need to replace/upgrade the bath towels ~
Stayed 1 night in May 2023
Response from Marguerite-Front Desk on 14 May 2023
Thank you for taking the time to review your stay with us. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for bring this to our attention. We apologize for the inconveniences you experienced, such as the room not ready and the cigar smell in the room. We will use your feedback to make us better and to ensure we do everything can to make sure this doesn’t happen again. We are glad that you enjoyed the room it's self and the bed. We do hope you will come back to see us again when in the area. Thank you again for your feedback.