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Reviews of Homewood Suites by Hilton Aliso Viejo - Laguna Beach

3 out of 5
Homewood Suites by Hilton Aliso Viejo - Laguna Beach
110 Vantis Drive, Aliso Viejo, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 650 out of 1001 reviews" "
Rating 8 - Good. 203 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great however parking can be an issue, parking garage is about 3-5 min walk down the road off property. Be mindful if you are checking in late with kids, it will be easier to check in, drop off the family and luggage and then park down the road.
Stayed 1 night in May 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
I do believe that a more accessible concierge desk would be helpful.
Stayed 5 nights in May 2024

10/10 Excellent

Kaelie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and a wonderful room. The room was clean and very well kept. I would highly recommend and be back for future stays.
Stayed 2 nights in May 2024
Response from Homewood Suites on 14 May 2024
Thank you for your review. We appreciate you taking the time to share your feedback on your recent experience and hope to see you back again soon.

6/10 Okay

Ateetpal

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
This property was below average. There was weird smell in the room and in other areas of the hotel. Room furniture was old and looked deteriorated. Didn't meet our expectations.
Stayed 1 night in May 2024
Response from Homewood Suites on 14 May 2024
We are sorry to hear you did not have the best experience with our Hotel. We have located your guestroom and have shared your feedback with the proper Management team to address. We appreciate your the feedback and will do our best to ensure other guests do not have the same experience. Thank you.

8/10 Good

Creighton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, big room, great breakfast and friendly employees!
Stayed 1 night in May 2024
Response from Homewood Suites on 10 May 2024
Thank you for your great review of your recent stay here at the Homewood Suites Hotel. We appreciate your feedback and look forward to welcoming you back again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property-huge rooms, comfy bed, quiet even tho we were on the street side, good breakfast. Very convenient to what we needed to access. Would definitely stay again. Thanks.
Stayed 1 night in May 2024
Response from Homewood Suites on 10 May 2024
We are delighted to hear you enjoyed your stay with us. We appreciate you taking the time to share your experience with our rooms and complimentary breakfast service. We hope to see you again soon.

8/10 Good

SHERRY, ALISO VIEJO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Homewood Suites on 7 May 2024
Thank you for your review. We hope to welcome you back again soon.

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2024
Response from Homewood Suites on 7 May 2024
Thank you for your review. We hope to welcome you back again soon.

2/10 Terrible

Nasser, Glendale

Disliked: Cleanliness, staff & service, property conditions & facilities
the night attendant was so rude. looking down. Horrible. Horrible. Paid at hotel $10 and had to walk 3 blocks to park my car.
Stayed 1 night in Apr 2024
Response from Homewood Suites on 19 Apr 2024
Thank you for sharing your feedback on your recent stay. We are sorry to hear that you had a negative experience with our Night Auditor. We appreciate you taking the time to share with us and will address this matter.

10/10 Excellent

susan, hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Homewood Suites on 19 Apr 2024
Thank you for your review. We hope to welcome you back soon.

4/10 Poor

Terri

Travelled with partner
Disliked: Staff & service
Every other day cleaning was not done. When my partner communicated with the manager he was lied to. will not be returning.
Stayed 9 nights in Apr 2024
Response from Homewood Suites on 16 Apr 2024
Thank you for your review. We have already shared your feedback with our housekeeping department. We are sorry that the service was not completed during your stay.

10/10 Excellent

Sheila, San Diego

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe very clean staff was very nice and it was pet friendly which I really appreciate it
Stayed 1 night in Apr 2024
Response from Homewood Suites on 16 Apr 2024
Thank you for your review. We are thrilled to hear you enjoyed your stay and the pet friendly accommodations. We hope to see you again soon.

10/10 Excellent

Jessie

Stayed 1 night in Apr 2024
Response from Homewood Suites on 7 May 2024
Thank you for your review. We hope to welcome you back again soon.

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to rest
Stayed 1 night in Apr 2024
Response from Homewood Suites on 16 Apr 2024
Thank you for your recent stay. We hope to see you back again soon.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The feont desk clerk was very friendly and attentive. The room was spacious. Breakfast was great! I will defi itely be back.
Stayed 1 night in Apr 2024
Response from Homewood Suites on 16 Apr 2024
Thank you for your great review. We are happy to hear that you had a good experience with our Front Desk staff. We look forward to seeing you again.

8/10 Good

Xin, Issaquah

Stayed 1 night in Apr 2024
Response from Homewood Suites on 29 Apr 2024
Thank you for your review. We appreciate your business and look forward to welcoming you back in the future.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked was very spacious. We loved the kitchen.
Stayed 1 night in Apr 2024
Response from Homewood Suites on 8 Apr 2024
Thank you for your review. We hope to see you again soon.

6/10 Okay

Christopher

Four night stay. This hotel is popular with families and young children. Morning breakfast was packed and noisy every day. Would not recommend if you expect your room refreshed each day. We only received some towels and our trash cans emptied during our stay. Not the best hotel, but not the worst, just sort of meh.
Stayed 4 nights in Mar 2024
Response from Homewood Suites on 3 Apr 2024
We are sorry to hear you didn't have the best experience with your recent stay. Unfortunately you stayed with us over the Easter time frame which does result in a larger amount of families attending our complimentary breakfast. Hopefully you come and stay with us again during a non-holiday time frame to have a different breakfast experience.

10/10 Excellent

Ellie

Stayed 1 night in Mar 2024
Response from Homewood Suites on 19 Apr 2024
Thank you for your review. We hope to welcome you back soon.

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property and surrounding area.
Stayed 2 nights in Mar 2024
Response from Homewood Suites on 25 Mar 2024
Thank you for your review. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Oscar, Orange

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels!
Stayed 1 night in Mar 2024
Response from Homewood Suites on 25 Mar 2024
We are thrilled to be one of your favorite Hotels. We cant wait to welcome you back again soon.

6/10 Okay

Denise

Liked: Cleanliness, staff & service
The hotel is beautiful and the room was spacious and comfortable. The surrounding area is quiet and lovely. However, there is not adequate on-site parking. When returning to the hotel at 11:00pm after the event I was in town for, I had to park in their off-site parking structure and walk two blocks to the hotel, in the rain. And PAY for that privilege. Not acceptable.
Stayed 1 night in Mar 2024
Response from Homewood Suites on 25 Mar 2024
We are sorry to hear you were unable to park on property one of the evenings with us. Should you like to discuss further with the Hotel please contact us directly and we would be happy to assist you further with this.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again
Stayed 2 nights in Mar 2024
Response from Homewood Suites on 25 Mar 2024
We thank you for your review and look forward to welcoming you back soon.

10/10 Excellent

LEVI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location.
Stayed 1 night in Mar 2024
Response from Homewood Suites on 25 Mar 2024
Thank you for your review.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Homewood Suites on 25 Mar 2024
Thank you for your review.

8/10 Good

Jawann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10 minute walk to a lot of restaurants.
Stayed 7 nights in Mar 2024
Response from Homewood Suites on 25 Mar 2024
Thank you for your review.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Mar 2024
Response from Homewood Suites on 25 Mar 2024
Thank you for your review.

10/10 Excellent

Celeste

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Love the full kitchen.
Stayed 1 night in Mar 2024
Response from Homewood Suites on 12 Mar 2024
Thank you for your review. We are happy to hear you enjoyed your stay.

10/10 Excellent

Lara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Homewood Suites on 12 Mar 2024
Thank you for your review.

10/10 Excellent

Monica

Stayed 1 night in Mar 2024
Response from Homewood Suites on 25 Mar 2024
Thank you for your review.

10/10 Excellent

Michael

Travelled with family
Everything was great at check in
Stayed 1 night in Mar 2024
Response from Homewood Suites on 12 Mar 2024
We are happy to hear you enjoyed your stay.

10/10 Excellent

Edgar

Will definitely again
Stayed 1 night in Feb 2024
Response from Homewood Suites on 12 Mar 2024
We look forward to welcoming you back again soon.

10/10 Excellent

Ángela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing, the breakfast was great. And the pool area is super nice
Stayed 3 nights in Feb 2024
Response from Homewood Suites on 28 Feb 2024
Thank you for your review. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Danielle, Akron

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and room was spacious and clean. Staff was very nice.
Stayed 3 nights in Nov 2023
Response from Homewood Suites on 21 Feb 2024
Thank you for your review of your recent stay. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean, the staff was very friendly and helpful, and the onsite amenities including the breakfast was good and hot tub was great after a busy day.
Stayed 1 night in Feb 2024
Response from Homewood Suites on 12 Feb 2024
Thank you for taking the time to review your recent stay. We are happy to hear that you enjoyed your stay with us and utilized the onsite amenities like our breakfast. We hope to welcome you back again soon.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Homewood Suites on 12 Feb 2024
Thank you for your review. We hope to welcome you back again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful.
Stayed 2 nights in Jan 2024
Response from Homewood Suites on 5 Feb 2024
Thank you for your review. We hope to welcome you back again soon.

4/10 Poor

Bader

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The beds are super old and uncomfortable, also, a room above me woke up at 5am and we heard them walk around the room. We didn’t sleep much.
Stayed 1 night in Jan 2024
Response from Homewood Suites on 30 Jan 2024
Thank you for taking the time to leave us a review. We are sorry to hear another guestroom had disrupted your stay with us. We hope you give us another opportunity to serve you in the future.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and clean. We will be back
Stayed 7 nights in Jan 2024
Response from Homewood Suites on 30 Jan 2024
Thank you for your review. We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Very Clean. All employees helpful. Convenient . Super breakfast.
Stayed 5 nights in Jan 2024
Response from Homewood Suites on 26 Jan 2024
Thank you for your review. We appreciate the feedback in regards to our Team Members and breakfast. We hope to see you back again soon.

10/10 Excellent

Rajesh

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Homewood Suites on 26 Jan 2024
Thank you for your review.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good breakfast, clean rooms, best coffee in OC at Seven Seas (short walk). Great place for a stay (business and family - I’ve done both).
Stayed 6 nights in Dec 2023
Response from Homewood Suites on 22 Jan 2024
Thank you for your review. We are thrilled to hear our staff provided great service and you enjoyed some of the services provided by the Hotel. We hope to welcome you back again soon.

8/10 Good

kristin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Homewood Suites on 26 Jan 2024
Thank you for your review.

6/10 Okay

John and Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotels free breakfast was better than most. We felt safe and it was quiet. The bed and pillows could use some updating along with better lighting. We stayed there a year ago and the bed and pillows were much better. Bed felt lumpy and the pillows were flat. We did ask for some better pillows and they were delivered to us in a few minutes. Service was good.
Stayed 4 nights in Jan 2024
Response from Homewood Suites on 22 Jan 2024
Thank you for sharing your recent experience. We appreciate your feedback and have shared it with our Housekeeping Department in regards to the bed and pillows. We appreciate your stay and hope to welcome you back again soon.

6/10 Okay

Ronny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Was nice and quiet. Nice gym and dining areas
Stayed 1 night in Jan 2024
Response from Homewood Suites on 22 Jan 2024
Thank you for your review. We hope to welcome you back soon.

10/10 Excellent

Igor

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Homewood Suites on 22 Jan 2024
Thank you for your recent stay. We hope to see you again soon.

8/10 Good

Bijan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location Staff didn’t disclose parking fees Not enough staff at breakfast food running out and no coffee available
Stayed 3 nights in Jan 2024
Response from Homewood Suites on 10 Jan 2024
Thank you for your review. We are sorry to hear you were not made aware of the daily parking charge. Please be advised we provided a parking pass at check in which we confirm you are parking a vehicle on property and go over the charges. We thank you for your feedback.

10/10 Excellent

Gail

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel, reasonable rates, clean and quiet hotel. Super friendly staff! We will stay here again for sure.
Stayed 3 nights in Jan 2024
Response from Homewood Suites on 9 Jan 2024
Thank you for the great review. We are thrilled to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Homewood Suites on 9 Jan 2024
Thank you for your review.

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024
Response from Homewood Suites on 30 Jan 2024
Thank you for your reivew.