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Reviews of Candlewood Suites Alexandria West, an IHG Hotel

2.5 out of 5
Candlewood Suites Alexandria West, an IHG Hotel
99 South Bragg Street, Alexandria, VA

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 201 reviews" "
Rating 8 - Good. 53 out of 201 reviews" "
Rating 6 - Okay. 24 out of 201 reviews" "
Rating 4 - Poor. 6 out of 201 reviews" "
Rating 2 - Terrible. 29 out of 201 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Robert,We are pleased to hear that you had an enjoyable stay with us. Should you choose to visit again in the future, we look forward to providing you with another great experience.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Out of the way and quite but literally close to everything. Parking was free and very well lit.
Stayed 5 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Lisa,We appreciate your positive feedback on our convenient location and well-lit parking. Your satisfaction is important to us, and we are delighted to hear you enjoyed your stay with us. If you have any further comments or suggestions, feel free to reach out to us.

2/10 Terrible

Inno Irving

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello Inno Irving, We appreciate you choosing our hotel and regret to hear that your stay was not up to expectations. Please feel free to reach out to us directly with any feedback from your experience, so we can ensure a more enjoyable visit in the future.

10/10 Excellent

Tammy

Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Tammy,We are delighted to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon.

10/10 Excellent

Jeanette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice overall, I would just want staff to focus a little but on the cleanliness of their washers.
Stayed 6 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Jeanette,We appreciate your feedback regarding the cleanliness of our washers. Rest assured, we will address this with our housekeeping team to ensure our standards are consistently met. Your input is valuable to us in our ongoing efforts to enhance the guest experience.

10/10 Excellent

Lynn

Travelled with partner
Liked: Amenities
Liked everything
Stayed 2 nights in Mar 2024
Response from Manager on 1 Apr 2024
Hello Lynn,We're pleased to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again in the future!

2/10 Terrible

Shaquilla

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we first got to the hotel. It look like the man was doing something wrong he overcharged my card at first and then it finally went through after and given us two room keys that didn’t work and he given us a one bedroom that we did not request we requested two beds it was just too much because we drove from here and we were very tired.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Shaquilla, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues with our team to ensure better service in the future. Thank you for bringing this to our attention.

10/10 Excellent

Jonathan L. Medina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and confortable room. However, the room smelled like cigarettes.
Stayed 3 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Jonathan L. Medina,We regret to hear about the inconvenience experienced during your stay. We appreciate your feedback and will address this with our team to ensure a pleasant stay for all guests in the future.

2/10 Terrible

Carol

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
Room was small. Every time we needed something, it wasn’t available. Spatula to cook and scrubber to clean the pans. Only got 1 towel for 2 people. Staff not helpful at all. Will not go back
Stayed 5 nights in Feb 2024
Response from Manager on 21 Feb 2024
Hello Carol, We regret to hear about the inconveniences you encountered during your stay. Your feedback is valuable for our improvement. We recommend reaching out to our management for further assistance with your concerns. Thank you for sharing your experience with us.

6/10 Okay

Ellen

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Ellen, We appreciate you taking the time to share your experience with us. Please feel free to reach out to us directly with any specific feedback you may have from your stay. Your input is valuable to us in our efforts to improve and enhance our services. We hope to welcome you back in the future for a more enjoyable stay.

8/10 Good

William

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello William, We appreciate you taking the time to rate your recent stay at our hotel. We hope that you had a comfortable and enjoyable experience with us. Should you have any further feedback, please do not hesitate to reach out to us directly. We value your opinion and would love to hear from you.

10/10 Excellent

Gordon, Alexandria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
‘Really enjoyed my recent stay at ‘Suites on this trip.
Stayed 6 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Gordon,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had an enjoyable experience at Suites. We strive to provide a comfortable and satisfying stay for all our guests. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 Terrible

Nancy

Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Nancy,We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could reach out to our hotel directly with any feedback you may have, so that we can address and improve upon any issues. We value your input and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Whitney,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or need any assistance, please feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Chad,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Lauren,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Ella

Travelled with family
The kitchenette was great. Real dishes appreciated.Staff gave me a really nice extra comforter. Best stay in a long time!
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Ella,We are thrilled to hear that you enjoyed the kitchenette and real dishes during your stay with us. It's wonderful to know that our staff went above and beyond to provide you with an extra comforter for added comfort. We are delighted that your stay with us was the best you've had in a long time!

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything there is excellent 👍
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Dominic,Thank you for your kind words about our hotel! We appreciate your positive feedback and are delighted to hear that you had an magnificent experience during your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future.

10/10 Excellent

Arslan

Stayed 1 night in Nov 2023
Response from Manager on 8 Dec 2023
Hello Arslan,We sincerely appreciate your positive rating and are glad to hear that you had a pleasant experience during your stay at our hotel. We strive to provide exceptional service and ensure that every guest has a memorable stay. We look forward to welcoming you back in the future.

10/10 Excellent

Kareema

Travelled with partner
Liked: Property conditions & facilities
I love this hotel. It is me and m my husband now get away. The staff was super nice and attentive
Stayed 2 nights in Nov 2023
Response from Manager on 8 Nov 2023
Hello Kareema,Thank you for choosing our hotel for your getaway with your husband! We are thrilled to hear that our staff provided you with exceptional service and hospitality during your stay. It is our goal to ensure that every guest feels attended to and well taken care of. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

WARREN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a great place to stay
Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello WARREN,Thank you for sharing your positive feedback about your stay with us! We're delighted to hear that you had a great experience at our hotel. Please let us know if there is anything else we can assist you with.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and our room was beautiful.
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Wayne,Thank you for your kind words about our friendly staff and beautiful room. We strive to provide exceptional service and a comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Lisa,We apologize for any inconvenience experienced during your stay. We appreciate your feedback and will share it with our team to ensure a better experience in the future. Thank you for bringing this to our attention.

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Jayne,Thank you so much for your incredibly positive review! We are thrilled that you had such an amazing experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

HEESUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello HEESUNG,Thank you so much for the stellar review! We're thrilled to know that our hotel exceeded your expectations. We can't wait to welcome you back for another incredible stay!

10/10 Excellent

Terrie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located in a pretty congested area. Giant supermarket across the street. Kitchen fully stocked makes it optional to cook a quick meal. I’m
Stayed 3 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Terrie,We apologize for any inconvenience caused by the congested area. However, we're glad you found our fully stocked kitchen convenient for preparing quick meals. We hope you still enjoyed your stay with us!

10/10 Excellent

Javette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 25 Oct 2023
Hello Javette,Thank you for your exceptional rating! We are thrilled to know that you had such an outstanding experience with us. We look forward to welcoming you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep
Staff very friendly and helpful 👍 Room and beds were comfortable and slept well. Kitchen was convenient with all we needed to enjoy some in room snacks
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Dear Guest,Thank you for your positive feedback! We're glad you enjoyed the comfortable room and found our staff helpful. We hope you had a great stay and look forward to welcoming you back soon.

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room with plenty of space & a comfy bed. The only negative was it sounded like water was going on & off near our room all throughout the night, which woke me & my husband up several times. Also, it would be nice if milk other than creamers were available for coffee in the lobby.
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hi Tara,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our water in the bathroom, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

8/10 Good

Anna

Liked: Cleanliness, staff & service
There was not a television remote so I could not use the TV.
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Anna,Thank you for sharing this experience with us. We truly value you feedback with regards to our tv. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

Rhys

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities
Room was very small, smelled moldy it did have a full refrigerator, stove top and microwave. Without the mold good for 1 person
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Rhys,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Finesia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
My stay was pleasant. I slept so good in my bed.
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hi Finesia,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Allen

Liked: Staff & service
Small but well designed.
This place was fine. Friendly staff, very small but extremely well-designed rooms. It was clean, but not squeaky clean, the location was fine, but not super. Suite? That is a common word in the industry today. Indeed, there was a comfy bed and a sofa that likely folded out, but it is only one room with separate very small bath, and I cannot imagine fitting a third person in there. With two of us we were constantly stepping out of the way of the other. It certainly was not a suite.
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Hello Allen, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Ho

Good
Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Hello Ho,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
adequate
Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Hello James,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Leonard

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything
Stayed 1 night in Aug 2023
Response from Manager on 12 Aug 2023
Hi Loenard,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Jaden

Business traveller
Stayed 2 nights in Aug 2023
Response from Manager on 8 Aug 2023
Hello Jaden,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Serita, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 27 Jul 2023
Hello Serita,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 Terrible

Charice

They charge me almost a price of a room they double it for extra charged
Stayed 1 night in Jul 2023
Response from General Manager on 19 Jul 2023
Can I have your name so that I can look into the reservation?

8/10 Good

Rabiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 19 Jul 2023
Hello Rabiah,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Yolanda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would have rated this as a five star but the lady at the front desk (Lisa) has horrible customer service. I love candlewood but I won't stay at this location again
Stayed 2 nights in Jun 2023
Response from Manager on 7 Jul 2023
Hello Yolanda,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 Excellent

Kate

Stayed 1 night in Jun 2023
Response from Manager on 2 Jul 2023
Hello Kate,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
We had a nice experience staying here. The kitchen has all you need and rooms are very clean.
Stayed 1 night in Jun 2023
Response from Manager on 25 Jun 2023
Dear Guest,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on 22 Apr 2023
Hello Jeff,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Francisco

Stayed 3 nights in Apr 2023
Response from Manager on 9 May 2023
Hello Francisco, Hello Francisco, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it have no complaints
Stayed 2 nights in Apr 2023
Response from Ceda Johnson General on 11 Apr 2023
I'm so happy to hear that you enjoyed your stay. See you next time and have a great day.

8/10 Good

Nhung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Manager on 29 Apr 2023
Hello Nhung,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn't expecting the full kitchen, so that was nice. It was spacious too. Even though there were only four of us, nobody wanted to sleep together. We keep air mattresses in our van, and there was plenty of floor room to add the two mattresses. The clerk let us borrow a couple extra blankets. He was super nice.
Stayed 1 night in Apr 2023
Response from Ceda Johnson General on 7 Apr 2023
Thank you so much for you feedback. We really look forward to seeing you again in the future.

2/10 Terrible

Krystal T

Stayed 2 nights in Mar 2023
Response from Manager on 28 Apr 2023
Hello Krystal T,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Tit Samros

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I satisfy during my stay. Receptionist is helpful and friendly. The room is big and clean. It’s so convenience for finding place to eat. I stayed there for 2 nights in ending of March and Early April/2023.
Stayed 2 nights in Mar 2023
Response from Manager on 5 Apr 2023
Hi Tit Samros,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.