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Reviews of Fairfield Inn & Suites by Marriott Albany Downtown

3 out of 5
Fairfield Inn & Suites by Marriott Albany Downtown
74 State Street, Albany, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1000 reviews" "
Rating 8 - Good. 335 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly.
Stayed 1 night in Apr 2024
Response from Gerald on 1 May 2024
thank you for your kind words we hope to see you again in the near future.

8/10 Good

Elizabeth

Travelled with family
Great location to get to museums, show venues and breweries. We walked everywhere. Staff was friendly and very helpful! Would stay again!
Stayed 2 nights in Apr 2024
Response from Gerald on 1 May 2024
thank you for your kind words we hope to see you again in the near future.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, clean room. Excellent breakfast. All staff were helpful and friendly.
Stayed 1 night in Apr 2024
Response from Gerald on 1 May 2024
thank you for your kind words we hope to see you again in the near future.

10/10 Excellent

Stepanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay if you are going to the MVP arena for a concert! Walking distance to all the places on State street and surrounding. Staff very friendly and would book again should we attend another concert in Albany, NY. Thanks 😎
Stayed 2 nights in Apr 2024
Response from Geald on 17 Apr 2024
Thank you for your kind words we appreciate the positive review. if you are ever in the Albany area please don't hesitate to visit us.

8/10 Good

Amanda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Gerald on 16 Apr 2024
Thank you for your review we appreciate the positive feedback.

2/10 Terrible

Allen

They did not have a room for me
Stayed 1 night in Apr 2024
Response from Gerald on 8 Apr 2024
Thank you for your review we hope to see you again in the near future.

10/10 Excellent

Andrew, Columbia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and we appreciated the location of the hotel being close to our event. We also appreciated the kindness and helpfulness of the hotel staff.
Stayed 4 nights in Mar 2024
Response from Gerald on 8 Apr 2024
Thank you for your positive review we hope to see you again soon in the near future.

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel, spacious and clean. The staff were exceptional, respectful and friendly. It is very near to the MVP arena. However, there are very limited restaurants walking distance from the hotel.
Stayed 1 night in Mar 2024
Response from Gerald on 1 Apr 2024
Thank you for your kind words we hope to see you again in the near future.

8/10 Good

Kellie

Travelled with partner
Other than the no parking available on site the stay has been good.
Stayed 1 night in Mar 2024
Response from Gerald on 29 Mar 2024
Thank you for your kind words we hope to see you again in the near future.

8/10 Good

AFM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with family.
Stayed 1 night in Mar 2024
Response from Gerald on 26 Mar 2024
Thank you for your kind words we hope to see you again in the near future.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very knowledgeable about the local area
Stayed 1 night in Mar 2024
Response from Gerald on 24 Mar 2024
Thank you for your kind words we hope to see you again, when you return to the Albany area.

2/10 Terrible

David

Stayed 1 night in Mar 2024
Response from Gerald on 7 Apr 2024
Thank you for taking the time to tell us about your experience at the Fairfield inn please know that your feedback is extremely valuable to us.

10/10 Excellent

Kimberly, East Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing. Check in staff was able to answer any questions
Stayed 1 night in Mar 2024
Response from Gerald on 18 Mar 2024
Thank you for your kind words we hope to see you again.

10/10 Excellent

Michael, West Palm Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely area
Stayed 1 night in Mar 2024
Response from Gerald on 9 Mar 2024
Thank you for your kind words we hope to see you again in the near future.

2/10 Terrible

Zuleika

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super dirty, the carpets. I returned sick
Stayed 4 nights in Feb 2024
Response from Gerald on 4 Mar 2024
your business is very important to us, and we value your feedback. I am sorry that the room cleanliness was substandard during your stay. I will certainly communicate with our housekeeping manager to make sure we remedy this. while we continually strive to train our staff, we will bring your comments to their attention to ensure that no other guests feel the way you did in the future.

10/10 Excellent

Stephanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms
Stayed 1 night in Feb 2024
Response from Gerald on 25 Feb 2024
Thank you for your kind words we hope to see you again in the near future.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for seeing a show at MVP Arena, it was a very close walk. Plenty of places to eat and shop within walking distance. Staff was all very friendly and helpful. Breakfast was pretty good- pretty typical of a continental breakfast. Hotel is self was very clean and updated, bed was comfortable and rooms were large.
Stayed 1 night in Feb 2024
Response from Gerald on 12 Feb 2024
thank you for your kind words we hope to see you again in the near future.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, friendly and clean!
Stayed 1 night in Feb 2024
Response from Gerald on 17 Feb 2024
thank you for your kind words we hope to see you again in the near future.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating and friendly
Stayed 1 night in Jan 2024
Response from Gerald on 25 Jan 2024
thank you for the wonderful review! we sincerely appreciate your business.

10/10 Excellent

Dmitrii

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gerald on 25 Jan 2024
thank you for taking the time to write a review. we appreciate the kind words and hope to see you again in the near future.

8/10 Good

kathleen

Travelled with family
very old hotel , some plugs didn’t work, etc
Stayed 1 night in Jan 2024
Response from Laura R on 20 Jan 2024
Thanks for your feedback. I am sorry you did not enjoy your stay with us. Please know that we take all, feedback into consideration in order to continue to improve our guests experience. We hope you will give us another chance to serve you in the future.

8/10 Good

Christine

Business traveller
Liked: Cleanliness, room comfort
Medium Warm Visit
The room was very cold. The staff was not present. I had to call out to them several times. The free continental breakfast was a great addition.
Stayed 1 night in Jan 2024
Response from Gerald. on 12 Jan 2024
I sincerely apologize for the inconvenience but appreciate the feedback. if you have any additional questions or concerns, please do not hesitate to contact me.

10/10 Excellent

JAEL

Stayed 1 night in Jan 2024
Response from Gerald on 31 Jan 2024
Thank you for your kind words we hope to see you again in the near future.

10/10 Excellent

Sudesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and experience Comfortable and quiet Very friendly staff!.
Stayed 1 night in Dec 2023
Response from Gerald. on 10 Jan 2024
Thank you for taking the time out to write such a meaningful review we all hope to see you when you return to the Albany area.

10/10 Excellent

Selene

Stayed 1 night in Dec 2023
Response from Gerald B. on 3 Jan 2024
Thank you for choosing to stay with us your feedback is important to us hope to see you soon upon your return to Albany.

10/10 Excellent

Stephanie, St. Regis Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gearld B on 3 Jan 2024
Thank you for your feedback it is important to us to hear your needs and concerns. we hope to see you again in the near future.

10/10 Excellent

Erika

Stayed 1 night in Dec 2023
Response from Gerald B on 3 Jan 2024
Thank you for your feedback it is important to us to hear your needs and concerns. we hope to see you again in the near future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive staff!
Talk about friendly staff! Seriously - we were checked in by the absolute nicest lady who just moved up from Virginia. She helped us with tips about parking, to honest recommendations for food. It’s nice to feel welcome when you are staying away from home. Breakfast far surpassed our expectations. And just like the lady at the desk there was another sweet and helpful lady in the breakfast room. Kudos to this place on their staffing all around! Guy at checkout- rwualy friendly. The room was spacious, bed comfy. Pillow too soft but if that’s the worst I can say than I’m a happy girl!
Stayed 1 night in Dec 2023
Response from Gerald B on 3 Jan 2024
Thank you for your feedback and kind words! we hope to see you in Albany soon!

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a concert and loved how close it was to the venue and restaurants
Stayed 1 night in Dec 2023
Response from Gerald B on 3 Jan 2024
Thank you for your feedback and kind words! we hope to see you in Albany soon!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Laura R on 4 Dec 2023
Thank you for taking the time to tell us about your experience at the Fairfield Inn. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.

8/10 Good

Laura

Liked: Amenities
Very nice staff, nice rooms. Great for an overnight stay.
Stayed 1 night in Nov 2023
Response from Laura R on 4 Dec 2023
Thank you for the wonderful review! We sincerely appreciate the shout out to our staff and will be sure to share your feedback. We hope to see you again soon in Albany!

10/10 Excellent

Jodi

Stayed 1 night in Nov 2023

10/10 Excellent

Aye

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice and friendly.
Stayed 1 night in Nov 2023
Response from Gerald on 29 Nov 2023
Thank you for your review we are so happy that you enjoyed our amenities and your overall stay. We hope to see you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Laura R on 21 Nov 2023
Thank you for your review! We are so happy you enjoyed overall stay. We hope to see you again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Laura R on 21 Nov 2023
Thank you for your feedback! We hope to see you in Albany again soon!

10/10 Excellent

Maher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended and friendly staff.
Stayed 1 night in Oct 2023
Response from Laura R on 21 Nov 2023
Thank you for the wonderful review! We sincerely appreciate the shout out to our staff andwill be sure to share your feedback. We hope to see you again soon in Albany!

10/10 Excellent

Louis

Liked: Staff & service, property conditions & facilities
Steph was wonderful
Stayed 1 night in Oct 2023
Response from Laura R on 21 Nov 2023
Thank you for your feedback and kind words! We hope to see you in Albany again soon!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
My room was very clean and spacious. The bed was soft and comfortable.
Stayed 2 nights in Oct 2023
Response from Laura R on 21 Nov 2023
Thank you for your review! We are so happy you enjoyed our amenities and your overallstay. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight for a concert in Albany
Excellent , Quite ,great mattress, easy walk to the egg venue.
Stayed 1 night in Oct 2023
Response from Laura R. on 21 Nov 2023
Thank you for your feedback and kind words! We hope to see you in Albany again soon!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Laura R. on 21 Nov 2023
Thank you for your feedback! We hope to see you in Albany again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gerald on 29 Nov 2023
Thank you for your review we are so happy that you enjoyed our amenities and your overall stay. We hope to see you again.

8/10 Good

Victor, Flushing

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms and easy check-in. Staying for a convention, hotel made it easy.
Stayed 1 night in Oct 2023
Response from Laura R. on 21 Nov 2023
Thank you for staying with us during your recent trip. We are thrilled to learn how much youenjoyed your time with us. We very much appreciate you staying with us and hope to seeyou again in the future!

6/10 Okay

Dylan

Travelled with family
Printer wasn’t working at check in so they said they had difficulty processing g prepaid reservations and it took 20 minutes to check in despite being only person at counter.
Stayed 1 night in Oct 2023
Response from Laura R. on 21 Nov 2023
I sincerely apologize that you had a negative experience here at Fairfield Inn. We set a veryhigh standard for ourselves and are truly sorry to hear we did not meet these standards withour customer service. Thank you, for your feedback. I always appreciate the opportunity to improve.

8/10 Good

Eloy Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Car parking is limited to the street or to private parking facilities.
Stayed 1 night in Oct 2023
Response from Gerald on 29 Nov 2023
Thank you for your review we are so happy that you enjoyed our amenities and your overall stay. We hope to see you again.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property in a nice area of Albany.
Stayed 1 night in Sep 2023
Response from Laura R. on 21 Nov 2023
Thank you for your feedback and kind words! We hope to see you in Albany again soon!

2/10 Terrible

Catherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have decided to put portable AC units in the rooms, which do not keep up and it seems like this isn't a temporary solution. Our room is 80 degrees, currently. There was not notification of this change to the room when we made the reservation or when we checked in. The bathroom is like a sauna. Front desk manager was rude (Gerald) and basically told us to deal with it when we asked for another room. As a Bonvoy member, the front desk is usually so welcoming - this was the first time I was treated like this in 15 years. In addition to the rude manager, this hotel is also old, dirty, and unsafe. Not security card swipe when getting in the elevator. Starting to question whether the Marriott brand is tanking.
Stayed 1 night in Oct 2023
Response from Laura R. on 21 Nov 2023
Thank you for taking the time to tell us about your experience at Fairfield Inn. Please knowthat your feedback is extremely valuable to us.We use feedback, such as yours, to continuously make changes to our brand to improve theguest experience.We are sorry to hear about the complications you experienced during your stay. We will betaking this review and the complications mentioned into consideration, and will be makingany necessary adjustments to improve the guest experience going forward.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Oct 2023
Response from Laura R. on 21 Nov 2023
We appreciate you taking the time to share your feedback about our wonderful staff! We are so happy you had a good stay and hope to see you again soon!

4/10 Poor

seanette

Travelled with partner
Disliked: Cleanliness
While the location is great, the rooms need to be updated. My door did not lock when departing without several steps, the iron did not work, and the shower was not cleaned. There was hair in several spots that didn’t match my color or length. At the price I paid for this stay, I should not have encountered any of this.
Stayed 1 night in Sep 2023
Response from Laura R on 21 Nov 2023
Thank you for taking the time to share your feedback in regards to your recent stay with us atthe Fairfield Inn. On behalf of my entire team, please accept our sincerest apologies forfalling short of meeting both your and our expectations. Maintaining a clean atmospherewithin our guest rooms and common areas is important and I apologize that we did not fulfillthat expectation during your visit. Please know that I have personally shared your feedbackwith the department manager to ensure this is an isolated incident that is corrected movingforward. If you would like to further discuss your experience, please feel free to reach out tome directly as it would be my pleasure to assist you. We hope to have the opportunity tobetter your experience with us in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gerald on 29 Nov 2023
Thank you for your review we are so happy that you enjoyed our amenities and your overall stay. We hope to see you again.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Sep 2023
Response from Gerald on 29 Nov 2023
Thank you for your review we are so happy that you enjoyed our amenities and your overall stay. We hope to see you again.