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Reviews of Silken Villa de Laguardia

4 out of 5
Silken Villa de Laguardia
Paseo San Raimundo, 15, Laguardia, Alava

Reviews

8.4

Very good

Rating 10 - Excellent. 143 out of 321 reviews" "
Rating 8 - Good. 121 out of 321 reviews" "
Rating 6 - Okay. 33 out of 321 reviews" "
Rating 4 - Poor. 18 out of 321 reviews" "
Rating 2 - Terrible. 6 out of 321 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from El equipo Silken Villa de Laguardia on 6 Mar 2024
Estimado Sara, Un placer saludarte. Muchas gracias por tu valoración. Esperamos volver a recibirte pronto.

10/10 Excellent

Mercy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from manager on 19 Sept 2023
Muchas gracias!

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Does exactly what it says on the tin
Very pleasant modern hotel with a spa situated on the edge of a glorious mediaeval village.
Stayed 1 night in Sep 2023
Response from manager on 7 Sept 2023
Thank you very much for sharing your experience

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jul 2023
Response from manager on 18 Jul 2023
Muchas gracias!

10/10 Excellent

John, Cottesloe

Liked: Cleanliness, staff & service, property conditions & facilities
The Silken Hotel Laguardia is very well situated near the bottom of the hill below Laguardia. It is only a 10-12 minute walk up the hill (hint, use the elevator to save yourself some of the climb). The hotel rooms are comfortable and clean. Mine was on the third floor with a good view out over the surrounding countryside and its many, many vineyards. The pool area was nice and the buffet breakfast good. Laguardia itself is wonderful, with many wine cellars or caves (literally, dug down below the buildings and streets). The mechanical clock in the small town square with traditional dancers is also not to be missed. Finally, the expansive views from the tree-shaded promenade all around the north end of the village are also special.
Stayed 1 night in Jul 2023
Response from manager on 6 Aug 2023
Nos complace gratamente escuchar que has disfrutado de tu estancia en el Silken Villa de Laguardia. Transmitiremos tus comentarios a todo nuestro equipo.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from manager on 11 Jul 2023
muchas gracias

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!!!
Stayed 1 night in May 2023
Response from manager on 23 May 2023
Thank you for your nice review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice. Enjoyed patio. Eva at front desk was exceptional!!! Totally enjoyed our stay
Stayed 2 nights in Apr 2023
Response from manager on 4 May 2023
Thank you so much for your review

8/10 Good

Jose, ANTIGUO CUSCATLAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La recomiendo como punto estratégico para pasar un par de noches y conocer las bodegas y viñedos , así como disfrutar de Laguardia. El hotel posee hidroterapia y vale la pena incluir el servicio en tu reserva. El menú del restaurante es de pocas opciones. Posee parqueo disponible.
Stayed 2 nights in Oct 2022
Response from manager on 4 Nov 2022
Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful on arrival. Very good parking area. Beds were comfortable. Ground floor room had it's own secluded patio which was a nice bonus. Short walking distance to the old town. Would stay there again.
Stayed 4 nights in Oct 2022
Response from manager on 21 Oct 2022
Thank you so much for taking the time to share your great feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Jose

Stayed 1 night in Sep 2022
Response from manager on 26 Sept 2022
Gracias por su valoración

10/10 Excellent

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
The perfect stop-over or stsy in Rioja region
Loved this hotel. Easy to find and safe on-site parking Wonderful breakfast and the beautiful village of Laguardia a 7 min walk away. Perfect.
Stayed 1 night in Sep 2022
Response from manager on 21 Sept 2022
Thank you so much for your lovely review. kind regards

10/10 Excellent

Martin

Stayed 2 nights in Sep 2022
Response from manager on 18 Sept 2022
muchas gracias por su valoración

10/10 Excellent

james

Stayed 1 night in Aug 2022
Response from manager on 1 Sept 2022
Thank you for your top rate!

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all to dislike, this is an excellent hotel, well placed to visit the town and with friendly helpful staff. Also it has some very nice wines for sale.
Stayed 1 night in Aug 2022
Response from manager on 5 Aug 2022
We would like to thank you for choosing us and sharing your experience with other interested travelers. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards

10/10 Excellent

Bruce, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with an easy walk to the old city. Very clean and quite.
Stayed 1 night in Oct 2021
Response from manager on 5 Nov 2021
Muchas gracias por su valoración

8/10 Good

Cornelis

Stayed 2 nights in Sep 2021

8/10 Good

Carolina

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Not best option for a business solo traveler
Like: spacious Hotel and room / nice bar and restaurant / free outdoor parking Dislike: Room quite bare and bath looks dirty and in need of a refurbishment. they did not have a iron that I could borrow for 10minutes.
Stayed 1 night in Feb 2020
Response from manager on 29 Feb 2020
Le agradecemos su comentario y lo someteremos a valoración. Un saludo

10/10 Excellent

Pedro Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from manager on 1 Dec 2019
Gracias por su valoracion

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was excellent, food was great at the hotel’s restaurant and whole staff extremely helpful. Only minor thing A/C did not work properly. Definitively will go back!!
Stayed 2 nights in Oct 2019
Response from manager on 31 Oct 2019
Gracias por compartir sus comentarios

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean Place Very Closed to Laguardia
Stayed 1 night in Oct 2019
Response from manager on 29 Oct 2019
Gracias por sus palabras

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from manager on 29 Oct 2019
Gracias por su valoración

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to town . Bike locker was helpful. Breakfast was expensive
Stayed 1 night in Oct 2019
Response from manager on 1 Dec 2019
Gracias por su valoración

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location for a short break
Lovely hotel, very friendly staff in a great location a short walk from the historic town.
The view from our room, mountains and vineyards
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
The good - its located only a short walk from town. The spa is excellent so would suggest adding a round in the spa facilities to your package. The spa staff were great. The pool is tiny and the loungers were taken each time we tried to relax in the sun but I guess it was nice to have the option. The breakfast was also ok for the money and enough to fill you up; the staff were smiley and cheery and made a great start to the day. The beds were comfy and even the basic rooms large. The place was very clean and the views from the lift were fantastic. The bad - I communicated with the hotel before my trip to ask them to help organise taxis or transport. They weren't particularly helpful and just stopped responding. In the end we booked our taxis and bus tickets through my friend's hotel where the customer service was excellent and nothing was too much trouble. The evening service in the restaurant was almost farcical with only one personal allowed to seat people and take orders it took almost 15 minutes to be seated and a further 15 mins for someone to take our order. There was a storm the first night and the ceilings of two of our three rooms leaked - there was no apology whatsoever and the attitude was that we were lucky that they were able to house us in other rooms. The shower was broken in our first room and the lights didn't work but as we switched rooms this didn't affect us.
Stayed 2 nights in Aug 2019

8/10 Good

Terri

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyed our stay.
Great older hotel. Breakfast was good, parking available, room very nice. Although outside the walls, it's an easy walk from the hotel up to the walled city of LaGuardia. Assistance at the front desk was "spotty". Sometimes they were helpful, other times they saw us waiting and we were ignored until we stated we needed assistance.
Stayed 2 nights in Aug 2019
Response from manager on 26 Aug 2019
Thank you for your visit and for sharing your comments with other interested readers. We are very pleased to read that you liked our hotel. We hope to have the pleasure being able to welcome you back at a future occasion. Kind regards

8/10 Good

Gergana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from manager on 3 Oct 2019
Thank you for taking the time to share your feedback.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from manager on 17 Jul 2019
Thank you for your rating

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from gerente on 14 Jun 2019
Muchas gracias por valorarnos tan bien. Un saludo

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
God location on edge of La Guardia with free parking on site. We didn’t eat in the restaurant or use the amenities. Poor shower that sprayed everywhere!
Stayed 1 night in Jun 2019
Response from Gerente on 14 Jun 2019
Le agradecemos su tiempo para enviarnos sus comentarios. Esperamos tener el placer de volver a verle pronto. Un saludo

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from gerente on 23 May 2019
Gracias por su gran valoración. esperamos que vuelva pronto. Un cordial saludo

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from g.m. on 7 May 2019
Thank you so much for your great review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from gerente on 3 May 2019
Gracias por su valoración

4/10 Poor

Andre

Disliked: Staff & service, property conditions & facilities
A 2 star hotel not 4
I am not able to recommend this hotel. We stayed through Xmas and if I could I would downgrade it from 4 to 2 stars. With two exceptions all staff is impolite, rude and they could not care less (including management). If you wish to stay in a noisy room (including hear other customers using their bathrooms), not well maintained (same issues described by other customers here as well) have a staff without a clue of what customer care is, feel cold and hungry during winter and pay a lot for the little it offers than this is definitely your place! Good luck!
Stayed 2 nights in Dec 2018
Response from Luis on 31 Dec 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, L.A. Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dated,Dreary. Television did not work. Tiny shower.
Stayed 1 night in Nov 2018
Response from Luis on 11 Dec 2018
Dear guest. Thank you for your opinions. We hope that in your next stay you can appreciate the changes that we introduce in the hotel to make more pleasant the stay of our guests. Regards L.A. Manager

8/10 Good

Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing little town in the Rioja Alavesa region
A nice hotel in an amazing little town in the Rioja Alavesa region. Since I was there on business I couldn't take advantage of all the spa options, but the region and the hotel are worthy of another visit at a later time...
Stayed 3 nights in Oct 2018
Response from Luis on 11 Dec 2018
Dear Holger, thank you very much for your opinions. It will very much like to see you again to enjoy of our Spa and other facilities of the Hotel. Best Regads L.A. Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay.
Clean, comfortable, good meals, useful car park, nicely set out and good location.
Stayed 1 night in Oct 2018
Response from Luis on 11 Dec 2018
Dear Pamela, thank you much feedback and rating received about your stay with us. We hope to see you again. Kind Regards L.A. Manager

6/10 Okay

Mulan, San Francisco, CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The reception staff was helpful and friendly. The room was clean but worn. It had dim lighting and tired-looking furnishings. The pool was closed for the season, and there was a 20 euro charge to use the spa. It is difficult to believe that this hotel was rated 4 stars.
Stayed 2 nights in Oct 2018
Response from Luis on 25 Oct 2018
Dear Mulan, Thank you very much for your comments. The swimming pool is open only in the summer season, from June 15th to September 15th. About the SPA, if your reservation is only of room, and you want to use it, you must make the payment of the service. I hope that in your next visit you can see the changes we plan to make at the hotel. Best Regads L.A. Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay close to bodegas
Very nice stay in our comfortable room and beautiful hotel. Easy to get to the bodegas. Front desk was excellent. Parking space was scarce. Only issue was the bartender in the cafeteria - sarcastic, surley, served the wrong wine and insisted that was what we ordered - really? Ask for white and get red?
Stayed 3 nights in Sep 2018
Response from Luis on 14 Sept 2018
Dear guest, thank you very much for your comments. We immediately contact our staff to carry out the appropriate training and that the problem you had with the bartender does not happen again. We hope to see you again soon. Regards L.A. Manager

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Pleasant stay. Good room and bar. Didn't stay long enough to make use of facilities. A bit hot at night at the end of July. Easy walk into town.
Stayed 1 night in Jul 2018
Response from Luis on 10 Aug 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, L.A. Manager

6/10 Okay

Felix, New York

Liked: Room comfort
Disliked: Staff & service
it's not American 4 ****
staff tells you NO first than check whether your request can be done and than do it with unhappy attitude
Stayed 2 nights in Jul 2018
Response from Luis on 31 Jul 2018
Dear guest, I thank you very much for your comment since really before saying NO, you have to try to solve the problem. We will carry out a greater training in our reception staff to be able to give our clients with that smile necessary in the reception of all the hotels. We hope to see you again at Sercotel Villa de Laguardia. Regards L.A. Manager

8/10 Good

Graham, Holmfirth, England.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally situated for easy access into the town.
My wife and I loved every minute of our stay where we were encouraged to enjoy the festivities of the fiesta.
Stayed 4 nights in Jun 2018
Response from Luis on 24 Jul 2018
Dear Guess, thank you for your comments about our hotel. We will consider your opinions to continue improving the stay of our clients. Thank you for choosing Sercotel Villa de Laguardia in your visit to the area. Kind Regards L.A. Manager

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Average hotel
Nothing special
Stayed 2 nights in Sep 2017

8/10 Good

Janet

Liked: Cleanliness, staff & service
Satisfactory
Pillows created problems as only one extra in the room. I had an uncomfortable night with the pillow problem. Otherwise all well. Reception staff excellent
Stayed 1 night in Sep 2017

8/10 Good

Loredana, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to tour all the wineries!
The walled city of Laguardia was charming and can be seen all in one day. Restaurante Castillo El Collado (lovely outdoor patio for sightseeing and hanging with the locals playing cards) and Batzokia Restaurante (Julio the owner is absolutely wonderful and serviced us with 100% attention) are well priced and the cuisine was the best by far in the walled city! We highly recommend wine tour/tasting and LUNCH at this 150 old old winery Eguren Ugarte Winery.The caves are unbelievable to see in person. Get a driver/taxi that you can split with other couples at the hotel, 12 euros. YSIOS winery is a must see if you are keen to see Calatrava's architecture of this modern winery. The wine museum (perfect for families) at Valdelana was a nice treat to see all the artifacts of wine making process etc. About a 20 minute drive to see Hotel Viura is a must see! Exceptional modern design, eclectic interior design. Pop into to have a glass of wine in the outdoor patio, or their artistic cafe inside for a waygu burger and frites! Delicious! We stopped into Haro to see a photography exhibit at Bodegas Roda. "MARIDAJES" FOTOGRAFÍA DE ARQUITECTURA is on until November 2017. Our experience in this region was filled with architecture, design, history, and exceptional views from the mountainous roads.
Stayed 5 nights in Aug 2017

10/10 Excellent

Graham, Dunfermline, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Base For Laguardia and La Rioja
Comfortable and satisfying 3 night stay here in July. Easy parking and friendly check in. Room had a view over the vinyards of a large bodega nearby. Just a 10 minute walk into Laguardia which was pleasant but busy and quite expensive. Room in need of a bit upgrading in places especially in bathroom where overhead shower wouldn't stay in place and the sealant for shower door had fallen off. Aircon also fairly ineffective. However, clean, quiet and comfortable. New floor covering (laminate) also due. We did upgrade to include the spa package and used it twice. Be mindful of limited opening hours and make sure to book in advance although it wasn't busy when we were there. A bathing cap (even for a bald man!) and flip flops also required. Impressive facilities though. Outside pool area also nice especially when getting used to road noise over the hedge. We dined here twice. A compact set menu including three courses, bottle of wine, water and coffee cost 18 euros each (24 at weekend).Very good food at an excellent price especially compared to the old town in Laguardia. All in all a very positive experience.
Stayed 3 nights in Jul 2017
Response from L.A. Manager on 24 Aug 2017
Dear guest, thank you very much for your comments about our hotel. We will take into account your suggestions to improve the services we offer our guests. We hope to see you again at Sercotel Villa de Laguardia. Regards

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing hotel for a visit to Laguardia
This well-appointed hotel is just outside the wall of the medieval town of Laguardia, but the short walk is simple and pleasant, especially the descent back to the hotel! The pool provided a welcome respite from the heat of July, and the spa probably appeals to many looking for a more upscale experience. We visited three wineries, including Bodegas Solar Viejo, just across A-3228 on the way to Poblado de la Hoya. The Bodegas Solar Viejo stayed open into the siesta hour just for our unscheduled visit and tasting of three great wines. The museum curator at Poblado de la Hoya came out of his office to walk us around the museum and explain the digs (yacimientos) outside. Food was terrific in Laguardia, but we heard that this hotel also has a very fine restaurant. The staff was extremely helpful and attentive, completing a perfect experience here.
Stayed 1 night in Jul 2017
Dear guest thank you very much for your comments. We hope that on your next visit you can taste the quality of our restaurant. Regards L.A. Manager

10/10 Excellent

Steve, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
We stayed there for a couple of nights whilst we explored the surrounding vineyards. It was a nice place to stay and the staff were very helpful The room was spacious and clean
Stayed 1 night in Jul 2017
Response from Ainhoa on 11 Jul 2017
Dear Steve, Thank you very much for your comments. We are really happy you enjoyed your stay. Best regards,