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Reviews of Residence Inn by Marriott Akron Fairlawn

3 out of 5
Residence Inn by Marriott Akron Fairlawn
4080 Embassy Parkway, Akron, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 118 out of 168 reviews" "
Rating 8 - Good. 30 out of 168 reviews" "
Rating 6 - Okay. 15 out of 168 reviews" "
Rating 4 - Poor. 4 out of 168 reviews" "
Rating 2 - Terrible. 1 out of 168 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Weekend Trip to Akron
The hotel staff was very helpful and friendly, and the complimentary breakfast was better than expected! However, the hotel showed signs of wear and tear, in the room and in the pool area, that didn’t make it feel the cleanest. It could definitely use an upgrade.
Stayed 3 nights in Jan 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

8/10 Good

KIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel! Clean and taken care of! The staff was wonderful!
Stayed 1 night in Oct 2023

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Jul 2023

8/10 Good

MARK, HUNTERSVILLE

Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Stayed 1 night in Jun 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from pam on 14 Jun 2023
Thank you for your response, glad you enjoyed your stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from pam on 14 Jun 2023
Thnk you for sharing, if your travels bring back to Akron, please check in with us.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel
Stayed 2 nights in Jun 2023
Response from pam on 14 Jun 2023
Glad you enjoyed your stay, come back the next time in Akron.

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Pam on 14 Jun 2023
Thank you for responding positively! We appreciate it!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Pam on 14 Jun 2023
We are so happy you enjoyed your stay, please come back again

10/10 Excellent

India

Stayed 1 night in Apr 2023
Response from Pam on 14 Jun 2023
Glad you enjoyed you stay! Thank you

2/10 Terrible

Sophia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property has really gone down in the last few years. I will not be staying here anymore. Dirty, slow draining tub, sticky floor, and dirty carpets.
Stayed 2 nights in Apr 2023
Response from Pam on 17 Apr 2023
Hello, I am sorry top hear of your housekeeping issue, this is definitely not the norm for our property, if you decide to come back please give me a call and I will personally inspect your room..Thank you for letting us know.Pam

6/10 Okay

Timothy

Travelled with family and small children
Liked: Staff & service, amenities
Good points: the staff was incredibly welcoming and friendly. The breakfast was very good - thank you. Bad points: The hallways and entire second floor stunk of marijuana. The elevator had a smell in it that I can't even describe. I had to get linens for the fold-out bed even though the mattress has a note on it saying that linens were in the closet.
Stayed 1 night in Nov 2022

6/10 Okay

Tricia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The lobby, hallways and elevator and room were clean and presentable. The bed was uncomfortable. Pillows were great. Our king size bed, couch and kitchen area was very nice. Everything was spacious. Our disappointment was that the shower leaked onto the floor almost out of the bathroom door area. We called front desk and their solution was to send someone up with more floor towels . While that worked for the moment, that was only one shower of our visit. When I reported that our room needed to have towels removed and replaced I was told room was serviced every 7 days. I was given a garbage bag to pick up the sopping towels to be placed outside our door. I wouldn't have gotten the bag until I mentioned how wet they were to place on rug. You could tell this was an ongoing issue because the corner of the wooden bathroom door was damaged and repainted. We weren't offered another room, nor were we offered a discount for our troubles. Unfortunately, the hotel industry is going down hill as this is not the first time we have brought structural issues to management attention with no solution. Everywhere we se help wanted signs, here as well. We were on the 4th floor, so I imagine at some point the water will find its way down to 3.
Stayed 2 nights in Oct 2022

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

8/10 Good

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, breakfast offered was nice. We had a suite, nice layout, but dishwasher was out of order.
Stayed 4 nights in Sep 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay
The hotel was clean and comfortable. We didn't have any complaints. Friendly and accommodating staff. We enjoyed the outdoor sitting area as well as the pool.
Stayed 3 nights in Aug 2022
Response from Lydia, AGM on 11 Sept 2022
Thank you so much for taking the time to complete the survey about our hotel! It is wonderful to hear you enjoyed yourself. We hope you will stay with us again if you are in the area.

10/10 Excellent

Christina, Lisbon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean quiet and the pool and hot tub was amazing
Stayed 1 night in Aug 2022
Response from Lydia, AGM on 11 Sept 2022
Thank you so much for taking the time to complete the survey about our hotel! It is wonderful to hear you enjoyed yourself. We hope you will stay with us again if you are in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Pam on 3 Aug 2022
Thank you for the review, glad you enjoyed your stay!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast was top notch for a hotel, which was important as most days were early days. The amenities were very good, Pool Spa, Gym and Multi-function Court were well maintained. Our first room had an Air Conditioning problem, so were were moved to another room. My only complaint is we were there for 8 days, and upon check-in were asked when we wanted Full Room service, I stated Wednesday. Wednesday came and went and asked the Front desk, and they said we were now on Thursday. Well Thursday came and went,,, no Full Room service.
Stayed 7 nights in Jul 2022
Response from pam on 1 Aug 2022
Thank you for your response, I apologize for the lack of Housekeeping, it has been a struggle with staffing. I appreciate your king remarks about the other services you recieved. Thank you Pam

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I would stay again but not in that room.
Very nice very clean loved the outside eating area for breakfast. We enjoyed the room it was comfortable with one exception the air conditioner was very very loud and shutting on and off waking me up.
Stayed 1 night in Jun 2022
Response from Pam on 13 Jun 2022
Thank you for considering staying with us again, we checked the room you stayed in and will adjust HVAC.

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awesome
Stayed 1 night in Jun 2022
Response from pam on 13 Jun 2022
Thank you, glad you enjoyed your breakfast!

10/10 Excellent

Jeffery

Stayed 1 night in Feb 2022

4/10 Poor

Sharon, Bracey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Had to enter via side door in the rain with broken key lock in order to unload and get into room. Door lock was never fixed. Also outlet in bathroom not functional. Spot on carpet not cleanable, I guess. Food not good. Waffle not cooked thru though we followed directions and waited till alarm sounded.
Stayed 1 night in May 2022
Response from Pam on 13 Jun 2022
Hello Sharon, I apologize for the default door lock and appreciate your feed back.

10/10 Excellent

Ny

Stayed 1 night in Nov 2021

4/10 Poor

Clifton

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2022

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Pam on 27 Apr 2022
Thank you for taking the time out to send your review, we appreciate your positive review.

10/10 Excellent

Asia

Stayed 1 night in Mar 2022

10/10 Excellent

Jefferey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How clean and nice it was i won't go any where else
Stayed 2 nights in Mar 2022
Response from Pam on 21 Mar 2022
Thank you Jeffrey for your feed back it is appreciated

4/10 Poor

Jordyn

Travelled with family
Liked: Room comfort
Stayed 1 night in Feb 2022
Response from pam on 21 Mar 2022
Hi Jordyn, What happened you were not happy at our hotel? Thanks

10/10 Excellent

William

Stayed 1 night in Feb 2022
Response from Pam on 7 Feb 2022
Thank you William for the great review!

10/10 Excellent

Marty

Liked: Cleanliness, staff & service
Clean, quiet, thx
Stayed 1 night in Dec 2021
Response from Pam on 21 Dec 2021
Thank you for your positive response

8/10 Good

Dennis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay yet room was not ready for additional family members. Only slight problem but needed to go to the front desk twice to get all the linens and pillow
Stayed 1 night in Nov 2021
Response from Pam on 30 Nov 2021
Thank you for your feed back, I apologize that the room was given to you before it was completed. Thank you for being guests at our hotel.

10/10 Excellent

Jasmin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 2 nights in Nov 2021
Response from Pam on 30 Nov 2021
Thank you so much for the positive feed back, we appreciate hearing from you, please come and see us again!

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2021

10/10 Excellent

Liang

Stayed 1 night in Nov 2021

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area and I’ve stayed at plenty in this area
Stayed 1 night in Oct 2021
Response from Pam-Director Of Sales on 9 Nov 2021
Hi Paul, I appreciate your positive comment it's nice to know we are doing things right, hopefully you have found your home away from home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying at a Resident Inn in many years! Very peaceful, friendly staff, everything is updated and clean.
Stayed 1 night in Oct 2021
Response from Pam on 1 Nov 2021
Thank you so much for the positive feed back, its great to know we are doing a good job especially during these unprecedent times .

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Just ok
Despite already paying for the stay via hotels.con app, I was charged at the location a $700 went onto my account. After check out I was told the charged would be refunded and a week later it was (inconvenient nonetheless). Manager seemed like my call was annoying him. I wake up at 5:30am no coffee in the lobby was disappointing. There is a drip coffee maker in the room but I just wanted a small cup before leaving out. The staff is a mixed bag some seem new and not as guests would like. Rooms are comfortable as pool is off limits unless u make a reservation even then they try to allow only one family at a time not the max occupancy (10).
Stayed 2 nights in Sep 2021
Response from Pamela Pratt DOS on 17 Sept 2021
Hello Sir, I am so sorry about the billing issues you had while staying at our hotel. We are having some staffing issues but there should be no excuse for no having coffee in the lobby. I thank you for staying with us during this unpredictable time and again I apologize for falling short of your expectations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved staying there. The staff are very friendly,and proud of their hotel.
Stayed 2 nights in Jul 2021
Response from Pam on 19 Jul 2021
Thank you so much for the kind words, we strive to make our hotel a friendly environment.

8/10 Good

Pulet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Pam on 19 Jul 2021
Thank you for your review, please come back and see us soon

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool was closed one of main reasons for booking hotel no notice of this until arrival Also the breakfast was minimal in what was offered
Stayed 1 night in Jul 2021
Response from Pam on 13 Jul 2021
Thank you for your feed back, I apologize for the pool not being open, we have been waiting for a part and has taken longer than expected. The pool is currently open if you have an opportunity to return. Thank you