Outdoor pool

Reviews of Quinta Real Aguascalientes

4.5 out of 5
Quinta Real Aguascalientes
Av. Aguascalientes Sur No. 601, Jardines de la Asuncion, Aguascalientes, AGS

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1001 reviews" "
Rating 8 - Good. 228 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge, LOS BANOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from Director General on 23 May 2024
Dear guest,Thank you very much for your comments, we are very happy to know that we met your expectations.GreetingsEdgar Morales

2/10 Terrible

Emilio

Travelled with family
Disliked: Amenities, property conditions & facilities
During our visit, my wife and I were displeased with the property. The AC was not working in any rooms during our entire stay. the rooms felt like they had the heater on the entire day. I just didn't feel they did enough to fix the problem... a horrible experience. Emilio Castillo 949-378-2618
Stayed 3 nights in Apr 2024
Response from Managing Director on 2 May 2024
Dear Guest,Thank you infinitely for taking the time to send us your review of your stay and update us on what happened.I am sorry and sincerely apologize.We are taking the necessary measures so that what you tell us does not happen again.At Quinta Real we are committed to providing the best service for our clients and guests.I reiterate our commitment to you and once again accept my apologies.Best regards.

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet and good location
Stayed 4 nights in Apr 2024
Response from Managing Director on 2 May 2024
Dear Guest Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Edgar Morales

8/10 Good

Guillermo Alejandro, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet needs to be changed
Stayed 3 nights in Apr 2024
Response from Managing Director on 2 May 2024
Dear guest.Thank you so much for your review.Comments like yours are very important, they make us improve.Please accept my apologies.We will work hard to make your next stay a pleasant one.Best regardsEdgar Morales

10/10 Excellent

Victor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was great and. Service was outstanding.
Stayed 4 nights in Mar 2024
Response from Managing Director on 20 Mar 2024
Dear Guest good morning.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Edgar Morales

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Great service, beautiful hotel. It might need a little better maintenance.
Stayed 2 nights in Feb 2024
Response from Managing Director on 26 Feb 2024
We appreciate the time you have taken to leave your comments, with which we acquire a greater commitment to continue working on continuous improvement and thus be able to provide our future guests with a quality service with warmth. Making your stays, memorable experiences.We wish to see you again in the near future in this your home.Sincerely,Edgar Morales

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Dec 2023
Response from Managing Director on 9 Feb 2024
Dear Guest good morning.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Edgar Morales

10/10 Excellent

gilles

Stayed 1 night in Jan 2024
Response from Director General on 30 Jan 2024
Buenas tardes estimado Gilles,Muchas gracias por hacernos saber que hemos cumplido con sus expectativas, para todos los que formamos parte del equipo Quinta Real Aguascalientes lo mas importante es lograr la satisfacción de todos nuestros huéspedes.Quedo a sus ordenesEdgar Morales

10/10 Excellent

Ivan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Clean and great location. Friendly staff
Stayed 4 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Guest,Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Edgar Morales

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Director General on 13 Jan 2024
Estimado Sr. Ernesto,Agradezco mucho sus valoraciones, las cuales nos permiten saber que vamos por buen camino, para Quinta Real Aguascalientes lo mas importante es la satisfacción de nuestros huéspedes.Lo esperamos pronto nuevamenteEdgar Morales

10/10 Excellent

LUIS, COLUMBUS

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property, extremely clean. Knowledgeable and helpful staff members. The best management. Awesome experience. Highly recommend for all purposes: business, family, romantic gateway.
Stayed 7 nights in Dec 2023
Response from Director General on 8 Jan 2024
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Quinta Real Aguascalientes characterizes us.I hope in the near future to have the honor of serving you again.Best regards,Edgar Morales

4/10 Poor

victor, goleta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times. It is sad to see that it is poorly managed. We stayed at a suite thinking that it would be better (cleaner carpets, fresh paint etc.) unfortunately, it was as bad as the rest of the rooms we have seen in the past years. Employees are not as friendly and efficient as they used to. Service is mediocre at best. Staff was not able to complete a simple request for coffee delivery to the room. It is sad to see a such a beautiful facility getting worst every year. Unfortunately, Aguascalientes has a limited amount of 5 start hotels, this is why we keep staying at this hotel hopping that it would be better next time.
Stayed 11 nights in Dec 2023
Response from Managing Director on 26 Feb 2024
I appreciate your comments, to which we have given timely follow-up to strengthen our quality of care and services, thereby seeking to ensure that our customers and guests receive attention at the level that our chain distinguishes at all times.Rest assured that, like any large company, it knows how to listen to its customers and thereby restructure the path through continuous improvement, thus achieving the satisfaction and recognition of our guests.We will be happy to know that in the near future you can give us the opportunity to demonstrate the excellent level of service that Quinta Real knows how to offer.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy conveniente, esta cerca de muchas cosas
Stayed 4 nights in Dec 2023
Response from Director General on 28 Dec 2023
Para nosotros ha sido un gran honor el poder atenderle y su comentario nos compromete aún más, a buscar la mejora continua para garantizar que todos nuestros servicios sean de la Calidad que a Quinta Real Aguascalientes nos distingue.CordialmenteEdgar Morales

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still a beautiful hotel, we really enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Director General on 28 Dec 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Quinta Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,Edgar Morales

10/10 Excellent

Ricardo Fernández

Stayed 2 nights in Dec 2023
Response from Director General on 8 Jan 2024
Estimado huésped,Agradezco mucho sus valoraciones referentes a su reciente estancia en este emblemático hotel, nos alegra mucho el haber cumplido con sus expectativas.Quedo a sus ordenesEdgar Morales

8/10 Good

Liliana, Westlake

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director General on 13 Dec 2023
Buen día estimada huésped,Nos alegra saber que su estancia fue placentera, agradezco su preferencia, la esperamos pronto en esta su casa Quinta Real Aguascalientes.AtentamenteEdgar Morales

10/10 Excellent

Mark

Stayed 3 nights in Nov 2023
Response from Director General on 6 Dec 2023
Estimado huésped,Muchas gracias por sus valoraciones, para Quinta Real Aguascalientes es de suma importancia la satisfacción de todos nuestros huéspedes.Lo esperamos pronto nuevamente.AtentamenteEdgar Morales

10/10 Excellent

Victor, Dinuba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it a lot because it is a property with a classic hacienda style where there is a lot of tranquility and easy access to the city. me encanto mucho porque es una propiedad con estilo clásico de una hacienda donde se ciente mucha tranquilidad y accesso facil a la ciudad
Stayed 2 nights in Nov 2023
Response from Director General on 15 Nov 2023
Estimado Víctor,Muchas gracias por sus comentarios, nos alegra saber que disfruto su estancia en esta su casa Quinta Real Aguascalientes, lo esperamos pronto nuevamente.AtentamenteEdgar Morales

6/10 Okay

Luz

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
El hotel muy descuidado, le hace falta mucho mantenimiento a las habitaciones. Las áreas comunes muy bien y el personal siempre dispuesto y amable.
Stayed 2 nights in Oct 2023
Response from Director General on 2 Nov 2023
Buen día estimada huésped,Agradezco mucho sus comentarios, los cuales nos permiten saber que estamos haciendo bien y cuales son nuestras áreas de oportunidad, seguiremos dando nuestro mejor esfuerzo para lograr cumplir las expectativas de todos nuestros importantes huéspedes como usted.Quedo a sus ordenesEdgar Morales

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Director General on 21 Oct 2023
Muchas gracias por sus valoraciones sobre su reciente estancia en esta su casa Quinta Real Aguascalientes, estas nos permiten saber que vamos por buen camino y nos motivan a seguir dando nuestro mejor esfuerzo.AtentamenteEdgar Morales

8/10 Good

Marybel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Director General on 29 Oct 2023
Estimada huésped,Muchas gracias por sus valoraciones, las cuales nos permiten seguir mejorando para lograr nuestro objetivo; crear experiencias memorables.AtentamenteEdgar MoralesDirector General

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and A/C worked well And water pressure great in shower and windows view was trees very pretty and very close to Starbucks
Stayed 4 nights in Sep 2023
Response from Hotel Director on 28 Sept 2023
Dear guest,Thank you for staying with us. We work hard to make our guests happy and we appreciate your feedback!Sincerely.Edgar MoralesHotel Director

10/10 Excellent

Lory, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutamente perfecto! El staff es excelente, el lugar es precioso, las habitaciones muy limpias y cómodas, el restaurante siempre delicioso. Mi lugar favorito para visitar Aguascalientes
Stayed 1 night in Sep 2023
Response from Hotel Director on 28 Sept 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.Edgar Morales

6/10 Okay

Saul

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was amazing and the room very confortable, but in our second night we found a cockroach in our room. The front desk didn’t do anything about it, just send someone to pick ir up after we killed it.
Stayed 3 nights in Sep 2023
Response from Hotel Director on 19 Sept 2023
Thank You very much for giving us your Review.Feedback like your its very important, make us to improve our standards and guest satisfaction.I will give the proper follow out.Thank you again

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities
AC wasn’t working properly, bathroom door was hanging and one of the hinges was broken so you couldn’t close the door, bathroom zinc was clogged and water overflow, no pods for coffee, I called and they never showed up.
Stayed 2 nights in Sep 2023
Response from Hotel Director on 19 Sept 2023
Dear Guest.Thank you very much for your review.Feedback like yours is very important, make us to improve our standards and guest satisfaction.Please accept my apologies.We will work hard to make your next stay enjoyable.

10/10 Excellent

Patrice

Stayed 2 nights in Sep 2023
Response from Director General on 4 Oct 2023
Estimado huésped,Agradecemos sus valoraciones, las cuales nos permiten saber que vamos por buen camino ya que para Quinta Real Aguascalientes es muy importante lograr la satisfacción total de nuestros huéspedes.Lo esperamos pronto.Quedo a sus completas ordenesEdgar MoralesDirector General

4/10 Poor

Edward

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel structure was very nice, but the amenities were limited, staff was not very friendly and would not recommend the hotel dining.
Stayed 2 nights in Sep 2023
Response from Hotel Director on 19 Sept 2023
Dear Guest.Thank You very much for giving us your Review.Feedback like your its very important, make us to improve our standards and guest satisfaction.I really apologize for what youve been through.You can be sure; I will give the proper follow up.Thank you again and hope to host you in a near future.

4/10 Poor

Edward

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Property looked nice, but it seemed they were understaffed, my room wasn’t ready by check in and stafff wasn’t too friendly.
Stayed 1 night in Sep 2023
Response from Hotel Director on 19 Sept 2023
Dear Mr. Edward.Thank you for taking the time to write this review. I sincelrly apologize about your recent experience during your visit at this property.We do strive to make sure all of our guests leave satisfied. Best Regards

10/10 Excellent

salvador, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at this hotel with no issues at all. Gardens are beautiful and well taken care of. Had to change my reservation due to work issues and hotel management were so helpful and easy to deal with. A
Stayed 2 nights in Aug 2023
Response from Hotel Director on 19 Sept 2023
Dear guest, thank you for your comments.It was a pleasure to know your stay was good, We look forward to see you again soon.

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Room a bit noisy as it faced a main street.
Stayed 1 night in Aug 2023
Response from Quinta Real Aguascalientes on 25 Aug 2023
Agradecemos de antemano el tiempo destinado para el llenado de su encuesta y los comentarios hechos en la misma; los cuales son para nosotros un gran compromiso para continuar logrando experiencias memorables.Esperamos contar con la oportunidad de atenderle nuevamente en esta su casa.Con gran placer,Gerente de Servicio al Huésped,

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from front desk, housekeeping and restaurant staff, valet parking personal not so great.
Stayed 2 nights in Jul 2023
Response from Hotel Director on 19 Sept 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests will be better. For that reason we are working in the quality servi our valet parking

8/10 Good

Manuel

Stayed 3 nights in Jul 2023
Response from Quinta Real Aguascalientes on 27 Jul 2023
Es para nosotros de gran valor el saber que hemos logrado cumplir con el objetivo más importante que nos hemos establecido, la satisfacción de ustedes a través de un servicio y estancia memorable.Seguiremos trabajando para buscar cada día mejorar en todos nuestros servicios, garantizando con ello gratas experiencias para todos nuestros huéspedes.Esperamos contar con el honor de volver a servirle en esta su casa. ¡Con gran placer!

10/10 Excellent

Bertha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and excellent service
Stayed 2 nights in Jul 2023
Response from Quinta Real Aguascalientes on 27 Jul 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Quinta Real characterizes us.I hope in the near future to have the honor of serving you again.Best regards,Donaldo TejedaGuest Manager Service

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2023
Response from Quinta Real Aguascalientes on 27 Jul 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Quinta Real characterizes us.I hope in the near future to have the honor of serving you again.Best regards,Donaldo Tejeda Guest Manager Service

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property design and staff was very friendly
Stayed 2 nights in Jul 2023
Response from Quinta Real Aguascalientes on 27 Jul 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Quinta Real characterizes us.I hope in the near future to have the honor of serving you again.Best regards,Donaldo TejedaGuest Manager Service

10/10 Excellent

Thomas

Stayed 3 nights in Jul 2023
Response from Quinta Real Aguascalientes on 25 Aug 2023
Es para nosotros de gran valor el saber que hemos logrado cumplir con el objetivo más importante que nos hemos establecido, la satisfacción de ustedes a través de un servicio y estancia memorable.Seguiremos trabajando para buscar cada día mejorar en todos nuestros servicios, garantizando con ello gratas experiencias para todos nuestros huéspedes.Esperamos contar con el honor de volver a servirle en esta su casa. Con gran placer,Donaldo Tejeda

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness of the staff and cleanliness are great
Stayed 3 nights in Jul 2023
Response from Quinta Real Aguascalientes on 27 Jul 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Quinta Real characterizes us.I hope in the near future to have the honor of serving you again.¡Con gran placer!Donaldo TejedaGuest Manager Service

8/10 Good

Ricardo Fernández

Liked: Cleanliness, staff & service, property conditions & facilities
Muy cómodo y agradable lugar para hospedarte
Stayed 2 nights in Jun 2023
Response from Quinta Real Aguascalientes on 2 Jul 2023
Agradecemos de antemano el tiempo destinado para el llenado de su encuesta y los comentarios hechos en la misma; los cuales son para nosotros un gran compromiso para continuar logrando experiencias memorables.Esperamos contar con la oportunidad de atenderle nuevamente en esta su casa.Con gran placer,Donaldo TejedaGerente Servicio al Huésped

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Quinta Real Aguascalientes on 2 Jul 2023
Es para nosotros de gran valor el saber que hemos logrado cumplir con el objetivo más importante que nos hemos establecido, la satisfacción de ustedes a través de un servicio y estancia memorable.Seguiremos trabajando para buscar cada día mejorar en todos nuestros servicios, garantizando con ello gratas experiencias para todos nuestros huéspedes.Esperamos contar con el honor de volver a servirle en esta su casa. Con gran placer,Donaldo TejedaGerente de Servicio al Huésped

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel attentive housekeeping. Would definitely book another stay!
Stayed 5 nights in Jun 2023
Response from Quinta Real Aguascalientes on 27 Jun 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Quinta Real characterizes us.I hope in the near future to have the honor of serving you again.Best regards,

10/10 Excellent

Maria

Stayed 2 nights in Jun 2023
Response from Quinta Real Aguascalientes on 27 Jun 2023
Es para nosotros de gran valor el saber que hemos logrado cumplir con el objetivo más importante que nos hemos establecido, la satisfacción de ustedes a través de un servicio y estancia memorable.Seguiremos trabajando para buscar cada día mejorar en todos nuestros servicios, garantizando con ello gratas experiencias para todos nuestros huéspedes.Esperamos contar con el honor de volver a servirle en esta su casa. Sinceramente,

8/10 Good

Elizabeth

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Quinta Real hotels are remarkable in architecture and the room sizes are way better than other properties suites.this particular hotel needs updating and they need to shine and show case the good on the property.needs a deep cleaning and fumigation for mosquitoes .management is not existing and the employees need training desperately. A very underwhelming experience and that’s a shame because they have the potential be excellent.
Stayed 4 nights in Jun 2023
Response from Quinta Real Aguascalientes on 2 Jul 2023
Siempre será para nosotros de gran valor los puntos observados durante su estancia, a los cuales les damos puntual seguimiento para buscar con ello la mejora continua que nos lleve a lograr experiencias placenteras en todos los sentidos.Esperamos contar con el honor de volverles a servir en esta su casa y así constatar, que como toda gran empresa sabemos escuchar y fortalecer nuestras áreas de oportunidad.Con gran placer,Donaldo TejedaGerente de Servicio al Huésped.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Quinta Real Aguascalientes on 2 Jul 2023
Es para nosotros de gran valor el saber que hemos logrado cumplir con el objetivo más importante que nos hemos establecido, la satisfacción de ustedes a través de un servicio y estancia memorable.Seguiremos trabajando para buscar cada día mejorar en todos nuestros servicios, garantizando con ello gratas experiencias para todos nuestros huéspedes.Esperamos contar con el honor de volver a servirle en esta su casa. Con gran placer,Donaldo TejedaGerente de Servicio al Huésped

10/10 Excellent

yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here with my family, and we love it. Beautiful surroundings and spacious rooms.
Stayed 1 night in May 2023
Response from Quinta Real Aguascalientes on 27 May 2023
Para nosotros ha sido un gran honor el poder atenderle y su comentario nos compromete aún más, a buscar la mejora continua para garantizar que todos nuestros servicios sean de la Calidad y Calidez que a Camino Real Hotels nos distingue.¡Deseamos en un futuro próximo contar nuevamente con su preferencia!Sinceramente,Donaldo Tejeda Gerente de Servicio al Huesped

2/10 Terrible

Raudel, Wake forest

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No hot water on the shower
Stayed 2 nights in May 2023
Response from Quinta Real Aguascalientes on 27 May 2023
Siempre será para nosotros de gran valor los puntos observados durante su estancia, a los cuales les damos puntual seguimiento para buscar con ello la mejora continua que nos lleve a lograr experiencias placenteras en todos los sentidos.Esperamos contar con el honor de volverles a servir en esta su casa y así constatar, que como toda gran empresa sabemos escuchar y fortalecer nuestras áreas de oportunidad.Sinceramente,

2/10 Terrible

OLWIN

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
POOL WAS CLOSED,,,only readin we went was take kids for a swim,,,wasnt informed at checkin
Stayed 1 night in May 2023
Response from Quinta Real Aguascalientes on 27 May 2023
Siempre será para nosotros de gran valor los puntos observados durante su estancia, a los cuales les damos puntual seguimiento para buscar con ello la mejora continua que nos lleve a lograr experiencias placenteras en todos los sentidos.Esperamos contar con el honor de volverles a servir en esta su casa y así constatar, que como toda gran empresa sabemos escuchar y fortalecer nuestras áreas de oportunidad.Sinceramente,Donaldo Tejeda Gerente de Servicio al Huésped

8/10 Good

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hacienda look of the property. I did not like that by suite 227 there was a beep sound for the 3 nights that I stayed there. Otherwise I would have given a perfect score.
Stayed 3 nights in Mar 2023
Response from Quinta Real Aguascalientes on 2 Apr 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y es por ello que hemos revisado lo referido en su estancia, para garantizar que en todo momento se logre el confort esperado en la habitación.El saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirle con gran placer!

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Need better pillows
The pillows were not comfortable too big!
Stayed 3 nights in Mar 2023
Response from Quinta Real Aguascalientes on 2 Apr 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y es por ello que hemos revisado lo referido en su estancia, para garantizar que en todo momento se logre el confort esperado en la habitación.El saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirles con gran placer!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No fue la mejor experiencia
La experiencia fue por debajo del promedio, para un hotel de este nivel. La refrigeradora de la habitación tenía un ruido incómodo, y la caja de seguridad nunca logró funcionar, a pesar de que hubo 3 visitas de parte del área de mantenimiento. Además la atención en recepción fue insípida, e incluso hubo errores en la factura final cuando duplicaron una factura de comida. Para rematar, en el Business Center solo hay un escritorio, con una silla terrible y un aire acondicionado no funciona. No fue la mejor experiencia.
Stayed 3 nights in Mar 2023
Response from Quinta Real Aguascalientes on 2 Apr 2023
Agradezco sus comentarios, a los cuales les hemos dado seguimiento puntual para fortalecer nuestra calidad de atención y servicios, buscando con ello garantizar que en todo momento nuestros clientes y huéspedes reciban una atención del nivel que a nuestra cadena distingue.Tenga la certeza que como toda gran empresa sabe escuchar a sus clientes y con ello reestructurar el camino a través de la mejora continua, logrando así la satisfacción y reconocimiento de nuestros huéspedes.Estaremos gustosos de saber que en futuro cercano nos pueda dar la oportunidad de demostrar el excelente nivel de servicio que Quinta Real Aguascalientes sabe ofrecer.Con gran placer,

6/10 Okay

ROBERTO

Travelled with family
Disliked: Property conditions & facilities
Our suite was pleasant but, one lamp light switch did not work, the safe did not work, the closet light switch was unreachable and then burned out, for couples only one set of slippers and only one bathrobe per couple (we were told), did not re supply us with bathroom amenities. Breakfast al fresco as only option in an almost cold environment made the 6 ounce coffee cold in a minute. I am glad that they are replacing the carpeting in some rooms. I enjoyed the architectural aspects.
Stayed 2 nights in Mar 2023
Response from Quinta Real Aguascalientes on 2 Apr 2023
Agradezco de antemano sus comentarios, los cuales son de gran ayuda para la mejora continua y tenga por seguro que hemos tomado nota de todas las observaciones realizadas, para que en conjunto con las áreas correspondientes nos garanticemos de que nuestros servicios sean eficientes y eficaces, con el objetivo de brindar a usted y a todos nuestros futuros huéspedes una estancia de calidad con calidez.¡Esperamos pronto volver a tener el placer de atenderle con gran placer y hagamos que su estancia sea memorable!Sinceramente,