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Reviews of Nightcap at Watermark Glenelg

3.5 out of 5
Nightcap at Watermark Glenelg
631 Anzac Highway, Glenelg North, SA

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 292 reviews" "
Rating 8 - Good. 102 out of 292 reviews" "
Rating 6 - Okay. 45 out of 292 reviews" "
Rating 4 - Poor. 14 out of 292 reviews" "
Rating 2 - Terrible. 6 out of 292 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Harsha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
cleaning staff good, but not the rest
Stayed 3 nights in Apr 2024
Response from Watermark Hotel on 29 Apr 2024
Hi Harsha, thank you for taking the time to leave a review. We are so glad you liked our cleaning staff. Please contact us if you wish to discuss your experience.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Watermark Hotel on 25 Apr 2024
Thank you for your review Jennifer

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean room. Quiet area. Good food. Won on the pokies.
Stayed 1 night in Jan 2024
Response from Watermark Hotel on 12 Feb 2024
Hi Samuel, thank you so much for your review. We are so glad you found our rooms clean and quiet. We hope you visit us again soon!

4/10 Poor

Julie

Stayed 1 night in Jan 2024
Response from Watermark Glenelg on 12 Feb 2024
Thank you for taking the time to leave a review Julie

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Watermark Glenelg on 12 Feb 2024
Thank you for your review Michael!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and meals in the hotel were fantastic, 10 percent discount if staying at Nightcap
Stayed 1 night in Dec 2023
Response from Watermark Glenelg on 11 Jan 2024
Hi Kim, thank you so much for your review. We hope to see you again soon.

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy would definitely stay again walking distance to marina and jetty road shopping. Clean and tidy mattresses were very comfortable.
Stayed 1 night in Nov 2023
Response from Watermark Hotel on 9 Nov 2023
Hi Judy, thank you so much for the review. We are so glad you enjoyed your stay and found our rooms clean and mattresses comfortable. We hope to see you again in the future.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay 😊
We stayed in the 3 bedroom room. On check-in we found the room hadn't been cleaned but the staff very helpful and gave us a temporary room as we had a baby due for sleep. The room was cleaned and ready for us shortly after.
Stayed 1 night in Oct 2023
Response from Watermark Hotel on 9 Nov 2023
Hi Stephen, thank you for your review. We again apologise for the miscommuncation with our cleaners and we so glad our staff were able to accommdate another room whilst yours was being cleaned. We hope to see you again in the future.

6/10 Okay

henry john

Travelled with partner
Staff were friendly but room cleanliness wasn't good
Stayed 3 nights in Oct 2023
Response from Watermark Hotel on 24 Oct 2023
Hi Henry, thank you for your review. We are glad you found our staff friendly. Thank you for your feedback we will address this with our team.

10/10 Excellent

Brian

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really appreciated the kitchen amenities- not just frig and microwave but dishes, utensils and and a sink. Perfect fir our needs.
Stayed 1 night in Oct 2023
Response from Watermark Hotel on 24 Oct 2023
Hi Brian, thank you so much for your review. We are so glad you enjoyed your time in our accommodation and we hope to see you again in the future.

8/10 Good

Carly

Stayed 1 night in Oct 2023
Response from Watermark Hotel on 9 Nov 2023
Hi Carly, thank you for your review!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location for us to venture out into Glenelg, down side was a bit of noise from people, cars coming and going from the hotel.
Stayed 2 nights in Oct 2023
Response from Watermark Hotel on 9 Oct 2023
Hi Robert, thank you for your review. Kind regards, Watermark

10/10 Excellent

Peter

Travelled with family and small children
Liked: Property conditions & facilities
Lovely staff clean room and ver convenient area
Stayed 1 night in Sep 2023
Response from Watermark Hotel on 6 Oct 2023
Hi Peter, thank you so much for your review. We hope to see you again soon. Kind regards, Watermark

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the one thing i thought could be better was the parking apart from that very nice place to stay AAA
Stayed 1 night in Sep 2023
Response from Watermark Hotel on 6 Oct 2023
Hi Michael, thank you for your review! Kind regards, Watermark

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient Location
Stayed 1 night in Sep 2023
Response from Watermark Hotel on 6 Oct 2023
Hi David, thank you for the review. Kind regards, Watermark

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very comfortable bed, true to the ad. Towels could have been better. Parking is very narrow underneath the rooms, but there is ample uncovered parking.
Stayed 1 night in Sep 2023
Response from Watermark Hotel on 6 Oct 2023
Hi Claire, thank you so much for your review. We hope to see you again soon! Kind regards, Watermark

8/10 Good

Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Watermark Hotel on 18 Sept 2023
Thank you for the review Neville.

8/10 Good

Sharon

Liked: Cleanliness, amenities
There were no towels, hand towels or bath matt when we arrived. Had to go to reception twice to get them brought up
Stayed 1 night in Sep 2023
Response from Watermark Hotel on 18 Sept 2023
Hi Sharon, thank you for the review. I apologise there were no towels left in your room. We will address this with our team. Kind regards, Watermark Hotel

2/10 Terrible

Kylie

Disliked: Cleanliness
It was the dirtiest motel i have ever stayed in, got the cleaner back but was pointless. Soap scum and black mould in the shower, pubes on the toilet. Benches not wiped down still food crumbs on bench lounge and floors. Dirty fridge and still had other peoples freezer blocks still in there. The quilt on master bed was stain and dirty. No broom or dust pan to help clean. Floors where not mopped and the grout was filthy. No table or chairs for accommodating upto 6 people. Up side had 18 dinner plates. Down side 2 bowls. Nothing cleaned under or moved. No pride in the presentation of the cuboards or condiments. Beds where presented ok. Will never stay again or return for meals, after the leftover food sits outside for at least 2 days. Chicken bone on the ground near room left there for 4 nights we stayed. Would never have stayed the 4 nights if we could have got other accommodation but being show week had no hope. Very disappointing, but had the potential.
Stayed 4 nights in Sep 2023
Response from Watermark Hotel on 18 Sept 2023
Hi Kylie, thank you for taking the time to leave a review. We apologise for your experience in our accommodation. If you wish to address this further please contact our venue and ask to speak with a manager. Kind regards, Watermark Hotel

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Watermark Hotel on 1 Sept 2023
Hi tracey, thank you for the review. Kind regards, Watermark Hotel

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great. Unfortunately clientele were rather average and security apprehensive to assist when needed.
Stayed 1 night in Aug 2023
Response from Watermark Hotel on 31 Aug 2023
Hi Tamara, thank you for the review. We will address this with our management team. Kind regards, Watermark

6/10 Okay

Aleasha

Stayed 1 night in Aug 2023
Response from Watermark Hotel on 18 Sept 2023
Hi Aleasha, thank you for taking the time to leave a review!

2/10 Terrible

Bengamin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Watermark Hotel on 31 Aug 2023
Hi Bengamin, thank you for the review. Kind regards, Watermark

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. Great food especially
Stayed 1 night in Aug 2023
Response from Watermark Hotel on 15 Aug 2023
Hi Tracey, thank you for your review. We hope to see you again soon. Kind regards, Watermark

10/10 Excellent

christopher

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Watermark Hotel on 16 May 2023
Hi Christopher, thank you so much for your review. We hope to see again soon.Kind regards,Watermark Hotel

8/10 Good

Georgia

Travelled with family
Liked: Cleanliness, staff & service
Location was perfect
Stayed 5 nights in Apr 2023
Response from Watermark Hotel on 12 Apr 2023
Hi Gerogia, thank you for your review, we hope to see you again soon!

8/10 Good

Garry

Liked: Cleanliness, staff & service
The mills for good
Stayed 1 night in Apr 2023
Response from Watermark Hotel on 12 Apr 2023
Hi Garry, thank you for your review. We hope to see you again soon!

6/10 Okay

Brett

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property was well presented from front to back. The room was also enjoyable and presented extremely well. We were disappointed at being sent away as a result of arriving 30 minutes early. The staff member advised it is strictly 2pm check in and there was nothing that could be done about this. As someone who travels every month for work and regularly for personal reasons this is not something I have encountered before.
Stayed 1 night in Mar 2023
Response from Watermark Hotel on 28 Mar 2023
Hi Brett, Thank you for taking the time to leave a review. I apologise for the room not be available earlier then 2:00pm. We have been very busy in our accommodation and try our best to accommodate the guests needs as best we can. Kind regards,Watermark Hotel

8/10 Good

Janine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite nice noisy all day with blowers and building noise other than that quite ok
Stayed 2 nights in Mar 2023
Response from Watermark Hotel on 28 Mar 2023
Hi Janine,Thank you for your review. I will pass this onto our management team to look into.Kind regards,Watermark

10/10 Excellent

henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
just a nice hotel close to shops
Stayed 2 nights in Mar 2023
Response from Watermark Hotel on 28 Mar 2023
Hi Henry,Thank you for your reviewKind regards,Watermark Hotel

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service
Plus - Clean quite rooms. Staff were attentative. Good location. Minus - Rooms/balconys overlook the hotels air con. units. Stairs and walkways need a good clean.
Stayed 3 nights in Mar 2023
Response from Watermark Hotel on 21 Mar 2023
Hi Philip, thank you for leaving a review. I will pass your feedback onto our management team.Kind regards,Watermark Hotel

6/10 Okay

Darrel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much traffic noise
Staff pleasant, room comfortable and spacious enough. Bathroom although a little on the small size was adequate. The down part was the outside traffic noise, which lasted till midnight each night. Also if in room at top of step, noisy of night when people come back to their rooms and are talking on their way, as door doesn't seal completely to floor and can hear everything.
Stayed 4 nights in Mar 2023
Response from Watermark Hotel on 17 Mar 2023
Hi Darrel, thank you for your review. We are glad you enjoyed the room. I apologise for the loud noise and will pass this onto our management team.Kind regards,Watermark Hotel

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Unfortunately Had to leave information with staff in gaming area on 2 occasions as Hotel staff unavailable. Very comfortable room however.
Stayed 2 nights in Mar 2023
Response from Watermark Hotel on 17 Mar 2023
Dear Tony, thank you for taking the time to leave a review. I am glad your found our accommodation comfortable. Unfortunalety, we do not have a receptionist 24/7 however, I apologise you found it hard to speak with our staff and I will pass this onto our mamagement team.Kind regards,Watermark Hotel

6/10 Okay

Stewart

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The plumbing was leaking and toilet waste water was running across the car park. We had a toyota Kluger and the carpark spaces are so narrow the vehicle wouldn't fit, I managed to get it into a park but had to slide across and get out the left side. The building in general was old and getting luggage up the narrow staircase was difficult...
Stayed 1 night in Feb 2023

10/10 Excellent

Raj

Stayed 1 night in Jan 2023

6/10 Okay

IROSHINI

Travelled with family
Liked: Staff & service
Location is convenient to the beach and restaurants. Cleaners were very friendly. There was no iron and hair dryer in the room. Tea cups were extremely stained. Guy at the reception was very moody. Old room, highly priced though. Felt unsafe on the stairs as there were funny guys going through the bins. This is an okay place.

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the reason I was in the area
Stayed 2 nights in Sep 2022

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy and great location
Stayed 1 night in Jul 2022
Response from Watermark Reception on 8 Aug 2022
Thankyou for your review Michelle. We are thrilled that you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

susan

Stayed 2 nights in Jun 2022
Response from Reception on 4 Jul 2022
Hi Susan, Thanks for the great rating! We hope to see you next time :D

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location for Glenelg and race course
Stayed 3 nights in May 2022
Response from Reception on 10 May 2022
Hi There, Thank you for the great feedback! We hope to see you next time :D

10/10 Excellent

Ranjana, Forrest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Slow internet, but lovely staff. Stairs and balcony walkway look tacky, third world standard...
Stayed 1 night in May 2022
Response from Reception on 6 May 2022
HI There, Thank you for the review, We hope to see you again soon

8/10 Good

Rodney

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2022
Response from Reception on 6 May 2022
Hi Rodney, Thank you for the great feedback! We look forward to your next stay with us!

6/10 Okay

David

Liked: Cleanliness, staff & service
Overpriced for an older renovated room. Fridge in room was very noisy. Fan in bathroom was noisy. It was ok.
Stayed 1 night in Apr 2022
Response from Reception on 27 Apr 2022
Hi There, Thank you for taking the time to leave our hotel a review, we appreciate the feedback and will pass this onto our maitenenance team.

8/10 Good

Keana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet place considering it’s right next to the buffet entrance / pub and pokies that’s on the other side. Perfect for a night stay. Definitely recommend this place, thanks
Stayed 1 night in Apr 2022
Response from Reception on 27 Apr 2022
Hi there, Thank you for the great feedback, We look forward to seeing you again soon :D

10/10 Excellent

Sally

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Mar 2022
Response from Reception on 5 Apr 2022
Hi Sally, Thank you for great rating! We hope to see you at the Watermark on your next visit :D

8/10 Good

Judy

Travelled with partner
Liked: Staff & service, amenities
Could have been better cleaned. Great location opposite parklands
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Cathie

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Boutique style accommodation. Excellent location. Bathroom was lovely, but mouldy.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Allowed an earlier check in
Stayed 1 night in Jun 2021
Response from Reception on 14 Jun 2021
Thanks for the ***** Stars! Hope to see you next time :D