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Reviews of Princess Mundo Imperial

4 out of 5
Princess Mundo Imperial
Costera de las Palmas s/n, Fracc. Granjas del Marquez, Acapulco, GRO

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1000 reviews" "
Rating 8 - Good. 301 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 89 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Saul Alonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the stay was great, nice view, attentions in every aspect, I'll recommended a lot, if you want to eat or drink something else about the restaurant, at the beach you can find a lot of options even cheaper
Stayed 6 nights in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Jorge

Stayed 2 nights in Oct 2023

8/10 Good

jaime

Travelled with family
Liked: Cleanliness, staff & service
It’s at all inclusive hotel they only have one restaurant open for breakfast 40 minutes to wait for a table that’s not aceptable. The lounge chairs on the beach are old, dirty, and neglected.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, was my first time traveling that area. I spent only one night, but I got in my room every things I needed, the room was very clean. I enjoyed staying there
Stayed 1 night in Sep 2023

10/10 Excellent

Francisco

Stayed 3 nights in Sep 2023

10/10 Excellent

Alejandra

Liked: Staff & service, property conditions & facilities
Loved that it is pet friendly and has everything included
Stayed 4 nights in Jul 2023

10/10 Excellent

Gamaliel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views the room was very clean all the time bigger than expected
Stayed 3 nights in Sep 2023

10/10 Excellent

Gamaliel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was excelente the perla building was amazing
Stayed 3 nights in Sep 2023

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel, the views and the rooms are amazing. The reason why I am giving this hotel 3-stars overall is bc the food is not it. Tried all restaurants and the only good one was the breakfast buffet at Chula Vista. Very pricey food and not good in all other restaurants on property. I would like to note however, the bartender at the bar inside the restaurant Beach was amazing and his drinks were delicious. Acapulco is beautiful so I will definitely go back but will look elsewhere.
Stayed 1 night in Aug 2023
Response from Agradecimiento por detalles on 18 Aug 2023
Dear guest: I thank you for the time to let us know your opinion about your stay and that you enjoyed the facilities, note of details to improve.I send you a cordial greeting hoping that we will soon give you the pleasure of giving you a great welcome back at your home in Acapulco.With deep gratitude, The Management

2/10 Terrible

denny

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property is grossly over price. The staff is basically rude except for the housekeeping and the valet staff. The people in the restaurants don’t pay attention to you and the food is grossly overpriced. I would never stay here again. This was the third time we stayed here and it’s gone so far down the hill it’s not even a four-star hotel but they charge five star ratings. Very bad very bad very bad.
Stayed 5 nights in Aug 2023
Response from Agradecimiento por detalles on 18 Aug 2023
Dear guest:I value your comments, they give us a way to think about making adjustments and improving. I thank you for the time to let us know your opinion about your stay, I regret to know for the inconveniences that happened, I offer the most heartfelt apology.I send a cordial greeting waiting for you in the future give us the opportunity to regain your confidence. Respectfully, Management

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Agradecimiento on 18 Aug 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

8/10 Good

maria

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Agradecimiento on 18 Aug 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

2/10 Terrible

Israel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean waves were beautiful!
Stayed 6 nights in Jul 2023
Response from Agradecimiento por detalles on 18 Aug 2023
Estimado Huésped: Valoro sus comentarios nos dan pauta para reflexionar realizar ajustes y mejorar. Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por los inconvenientes que pasó, le ofrezco la más sentida disculpa.Le mando un cordial saludo esperando en un futuro nos dé la oportunidad de recuperar su confianza. Respetuosamente, La Gerencia

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to take some medicine for your stomach you may need it, because they won’t give you anything that’s happening to me
Stayed 3 nights in Jul 2023
Response from Agradecimiento on 18 Aug 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

10/10 Excellent

Whitney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking. We loved everything about it. It is one of those places you go and they have everything you need.
Stayed 2 nights in Jul 2023
Response from Agradecimiento on 18 Aug 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

6/10 Okay

Susana

Travelled with family
Disliked: Staff & service
Fue muy decepcionante el hotel ya no es lo q era el servicio muy pobre tienen problemas con aus terminales para pago y un caos pese a q todo es digital no hay control en verdad muy decepcionante el hotel
Stayed 4 nights in Jul 2023
Response from Agradecimiento por detalles on 18 Aug 2023
Estimado Huésped: Valoro sus comentarios nos dan pauta para reflexionar realizar ajustes y mejorar. Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por los inconvenientes que pasó, le ofrezco la más sentida disculpa.Le mando un cordial saludo esperando en un futuro nos dé la oportunidad de recuperar su confianza. Respetuosamente, La Gerencia

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly. Location on beach with easy access. Several excellent restaurants on property. Safe taxi service on ground to take to and pick up to points of interest. Gated property with guard.
Stayed 4 nights in Jul 2023
Response from Agradecimiento on 18 Aug 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

8/10 Good

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Agradecimiento on 18 Aug 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

2/10 Terrible

Rodrigo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I could not get there on time because of demonstrations and they ever replied.
Stayed 2 nights in Jul 2023
Response from Agradecimiento por detalles on 18 Aug 2023
Estimado Huésped: Valoro sus comentarios nos dan pauta para reflexionar realizar ajustes y mejorar. Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por los inconvenientes que pasó, le ofrezco la más sentida disculpa.Le mando un cordial saludo esperando en un futuro nos dé la oportunidad de recuperar su confianza. Respetuosamente, La Gerencia

8/10 Good

Erick

Travelled with family
Liked: Cleanliness, staff & service
Great option for the value. It is centrally located to malls, restaurants and access to the beach. The property is a bit outdated but well maintained. The staff is courteous and responsive. The quality of the food is average, but all in all the experience is pleasant and welcoming.
Stayed 4 nights in Jul 2023
Response from Agradecimiento on 18 Aug 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views and restaurants
Stayed 5 nights in Jun 2023
Response from Agradecimiento on 18 Aug 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

6/10 Okay

Carlos, San Antonio

Stayed 3 nights in Jun 2023
Response from Agradecimiento on 18 Aug 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

8/10 Good

Lenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the Princess Mundo Imperial for a weekend trip, wanting to relax by awesome pools enjoying some cocktails. This resort did not disappoint. Our Princess tower room had ample space to accommodate my family of 4 and had perfectly working A/C, which is a must in Acapulco. It is super hot out and about and the pools, although spacious and convenient were little relief from the warm weather. The pool temp is a little too warm but that is to be expected given the hotness day and night in Acapulco. The staff was all around excellent whether it was at the front desk, restaurants, taxi stand or poolside. We never felt lost and every member of the staff ensures your stay is as comfortable as can be. The only knock we had was hoping the restaurants were all open and available but they have certain days/hours when they are not open. There are also very limited options outside the hotel unless you want to take the walk by the golf course to the shopping center on the other side of the highway. Nevertheless, we made it work with the beachside palapa which was a nice way to spend the day sipping drinks and eating yummy shrimp cocktails. All in all, we had a lovely trip and would recommend this resort to any family or couple looking for a couple of days to unwind and relax.
Stayed 3 nights in Jun 2023
Response from Disculpas on 25 Jun 2023
Dear guest: I appreciate the time to let us know your opinion about your stay and that you enjoyed the facilities, I take note of the details to improve.I send you a warm greeting hoping that soon we will have the pleasure of giving you a great welcome back in this home in Acapulco.With deep gratitude, The Management

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel employees. They were so friendly and helpful. Our room was so comfortable. Nice beach and pool too!
Stayed 2 nights in Jun 2023
Response from Agradecimiento on 25 Jun 2023
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission.It will be a great pleasure to welcome you back to your home in Acapulco.With deep gratitude, The Management

10/10 Excellent

Edmundo

Stayed 3 nights in May 2023

2/10 Terrible

Paul, MEXICO

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Check in and out was horrible. Learn how to queue - new railings in room on terrace are very frail - they will break - no water path on beach to avoid burning your feet - golf course is in terrible shape and garbage is all over the place - taxi cabs from property charged very high prices. Have been to property over 10 times over the course of years. Sad to see its decline.
Stayed 4 nights in Jun 2023
Response from Agradecimiento por detalles on 8 Jun 2023
Dear guest:I value your comments, they give us a way to think about making adjustments and improving. I thank you for the time to let us know your opinion about your stay, I regret to know for the inconveniences that happened, I offer the most heartfelt apology.I send a cordial greeting waiting for you in the future give us the opportunity to regain your confidence. Respectfully, Management

4/10 Poor

Alfredo

Travelled with family
Disliked: Staff & service, property conditions & facilities
La atención del personal no fue lo mejor, se esperaba una mejor atención por parte de ellos. Solo hay dos personas que tienen mi admiración.
Stayed 2 nights in Jun 2023
Response from Agradecimiento por detalles on 8 Jun 2023
Estimado Huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia y que disfrutó de las instalaciones, tomo nota de los detalles por mejorar. Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

8/10 Good

marissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
i liked it
Stayed 3 nights in May 2023
Response from Agradecimiento on 31 May 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

2/10 Terrible

Lebhar

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from Agradecimiento por detalles on 21 May 2023
Estimado Huésped: Valoro sus comentarios nos dan pauta para reflexionar realizar ajustes y mejorar. Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por los inconvenientes que pasó, le ofrezco la más sentida disculpa.Le mando un cordial saludo esperando en un futuro nos dé la oportunidad de recuperar su confianza. Respetuosamente, La Gerencia

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with spacious, clean rooms and attentive staff.
Stayed 1 night in May 2023
Response from Thank you on 21 May 2023
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission.It will be a great pleasure to welcome you back to your home in Acapulco.With deep gratitude, The Management

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En el tema de alimentos, creo que no son los mejores, ojalá mejoren el tema. De lo demás todo muy bien!
Stayed 3 nights in Apr 2023
Response from Agradecimiento on 21 May 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

2/10 Terrible

Richard

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Apr 2023
Response from Agradecimiento on 21 May 2023
Estimado Huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia y que disfrutó de las instalaciones, tomo nota de los detalles por mejorar. Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

6/10 Okay

Darwin

Stayed 2 nights in Mar 2023
Response from Agradecimiento por detalles on 21 May 2023
Estimado Huésped: Valoro sus comentarios nos dan pauta para reflexionar realizar ajustes y mejorar. Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por los inconvenientes que pasó, le ofrezco la más sentida disculpa.Le mando un cordial saludo esperando en un futuro nos dé la oportunidad de recuperar su confianza. Respetuosamente, La Gerencia

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying here for the last 5 years. Live at first night stay! The grounds are beautiful the beds are comfy and clean and the pool bar is must!!! Rolando the bartender was most welcoming….
Stayed 4 nights in Mar 2023
Response from Thank you on 21 May 2023
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission.It will be a great pleasure to welcome you back to your home in Acapulco.With deep gratitude, The Management

10/10 Excellent

Estefanía

Stayed 1 night in Mar 2023
Response from Agradecimiento on 21 May 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

4/10 Poor

Marisa

Stayed 1 night in Mar 2023

10/10 Excellent

Eva

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Many better places in Acapulco for sure
If I had to give the hotel a letter grade, it would be a C+. On the good side, the staff was friendly. The hotel was pretty clean, so no issues there. Room service was pretty fast. Negatives: For a resort hotel, the level of English for the staff, even the front desk staff, was pretty much non-existent. OK, it is Mexico and it is their country and I should learn better Spanish, so I can let this go. Other negatives: The staff don't seem to communicate with each other very well and we had endless confusion about whether we had "all inclusive status" or not. This persisted the entire time. Next, the prices of everything were wildly inflated, even by hotel standards. Taxi drivers who were in front of the hotel were seemingly determined to overcharge even when the prices had been agreed in advance. Not all of them for sure, but a lot were simply grifters.
Stayed 6 nights in Feb 2023
Response from Agradecimiento por detalles on 18 Feb 2023
Dear guest: I thank you for the time to let us know your opinion about your stay and that you enjoyed the facilities, note of details to improve.I send you a cordial greeting hoping that we will soon give you the pleasure of giving you a great welcome back at your home in Acapulco.With deep gratitude, The Management

8/10 Good

Zaira Mireya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to stay, the staff is very friendy and the food is very good
Stayed 3 nights in Jan 2023
Response from Thank you on 18 Feb 2023
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission.It will be a great pleasure to welcome you back to your home in Acapulco.With deep gratitude, The Management

10/10 Excellent

Linda

Stayed 7 nights in Jan 2023

8/10 Good

Fer

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Jan 2023
Response from Thank you on 28 Jan 2023
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission.It will be a great pleasure to welcome you back to your home in Acapulco.With deep gratitude, The Management

2/10 Terrible

Jay

Stayed 2 nights in Jan 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was awesome the staff eager to assist,the only thing is it would be nice to have a few more English bilingual employees
Stayed 5 nights in Jan 2023
Response from Thank you on 29 Jan 2023
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission.It will be a great pleasure to welcome you back to your home in Acapulco.With deep gratitude, The Management

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service
Beach access and the beach is nice and swim friendly. The outside view of hotel is very nice and a variety of restaurants. Service could improve as i didn't get room i booked- princess tower is differentthan pyramid tower. And the bathroom is a bit odd. Hard to adjust water temp and the pressure is insane. Flushing toilet is loud to say the least.
Response from Thank you on 29 Jan 2023
Dear guest: I thank you for the time to let us know your opinion about your stay and that you enjoyed the facilities, note of details to improve.I send you a cordial greeting hoping that we will soon give you the pleasure of giving you a great welcome back at your home in Acapulco.With deep gratitude, The Management

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2023
Response from Agradecimiento on 29 Jan 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, La Gerencia

10/10 Excellent

PATRICE BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Team very friendly
Stayed 1 night in Oct 2022
Response from Thank you on 17 Oct 2022
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission.It will be a great pleasure to welcome you back to your home in Acapulco.With deep gratitude, The Management

10/10 Excellent

Yaneth

Liked: Cleanliness, staff & service, property conditions & facilities
All the staffs members were very nice and helpful, very clean rooms , short walking distance to the beach , food was great including the margaritas 😉
Stayed 7 nights in Oct 2022
Response from Thank you on 17 Oct 2022
Dear guest: It is a great pleasure to know that I fully enjoy your visit thank you for the time you give us with your excellent commentary. Creating a unique experience for our guests is always our main mission.It will be a great pleasure to welcome you back to your home in Acapulco.With deep gratitude, The Management