"A model of how to recover from an early problem."
Following an upsetting problem at check-in (the room booked, paid for, and confirmed 4 months ahead of arrival, and re-confirmed again the day before arrival but somehow double-booked and not available when we arrived), I have only good things to say about the way the hotel subsequently recovered our confidence and provided a really wonderful stay. An alternative room, albeit of a different type, was found and Jane, the manager, and all her team made us feel special and valued throughout our time there in all sorts of ways. The ambience, the food, the location, and the staff are all first rate. No hesitation at all in recommending. Really very good indeed.
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