Upon arrival I checked into my room. I had booked my room through expedia and it called for a spa tub. The room assigned to me was a handicapped room with a walk in shower. After 24 hours of plane travel I was exhausted and sore. The counter staff explained that when you book 3rd party you are not guaranteed a spa bath (Even if you paid more for it!). I was very distressed by this. I suffer from arthritis and needed to have a tub to soak each night. Despite the hotel being full for a convention, the manager took the time to move things around and give me a room with a spa bath. During my stay the staff was very helpful with shuttle service, directions, and making sure in every way our stay was a great one. I cannot express how much I appreciated the time that manager took to find me what I needed.
There are many reasons to stay at the Providence Hilton. The staff goes above and beyond the call of duty to assist guests and to help them get to other locations using a free shuttle. The hotel is adjacent to the city's major arena and large indoor shopping facility. There is a Shula's Restaurant on the property that is very good, which features a friend lounge. There are numerous other restaurants within walking distance of the property, as well as numerous churches should one wish to attend services. I've stayed at this property several times and not been disappointed. There is also a fitness center as well as an indoor pool. On site parking and internet service are available for a reasonable rate.
After a 14-hour drive I needed a quiet place to rest. I arrived just past 9 pm and was resting in my room within 15 minutes' time. Smooth check-in, card key worked, hot water on-demand, great shower and water pressure, bed/linens/pillows were immaculate. The FREE breakfast is the best deal in town! I plan to place this at the top of my list when visiting my son at Brown University over the next 4 years.
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