I usually stayed at another hotel chain when I travel through Hartford, but it was booked, so I decided to try the Hilton. I was pleasantly surprised. The staff was friendly, I could walk to meet friends, the rate was competitive. I had the fresh fruit at breakfast, and it was a huge plate of ripe fruit.
Front desk Staff was excellent, room was very clean and the bed linens/towels crisp and fresh.
The staff would have also received an excellent from me except that the only disappointment was buffet breakfast, food was cold and not replenished automatically, lack of condiments, silverware and the server we had was not at all attentive, we borrowed condiments from other tables where we could and some never arrived. I will say that there was a marathon in town and the hotel was sold out - but in my many travels I have found that when the hotel was busy, staff, accommodations and food/beverage service was usually at the top of its game.
The layout of this hotel was very strange and the elevator was in an inconvenient corner. The room itself was fantastic though. Comfortable, clean, and very good breakfast in the morning. I was even accommodated as a very late (1130 pm) check in with no hassle.
"The room was gorgeous and bed extremely comfortabl"
The room was gorgeous and bed extremely comfortable. The hotel and room were very clean, breakfast was great and they even served fresh fruit cookies & coffee in the lobby all day. I would highly recommend this hotel.
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