- What information we collect
- How we use your information
- With whom we share your information
- How you can access your information
- Your choices with respect to the collection and use of your information
- Cookies and other Web technologies
- Display of tailored advertising/Your choices
- How we protect your information
- External links and social plug-ins
- FAQs on the transfer of air passenger information to the US authorities
- Visiting our website from outside the United States
- How you can contact us
What information we collect
In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, fax number, and, if you make a reservation through our site, credit card information (such as credit card number, cardholder name, and expiration date). We also may request information about your hotel room preferences, loyalty, frequent flyer and/or car rental programme information. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or services; complete a traveller profile; participate in a survey, competition or promotion; ask us a question; or initiate other transactions on our site.
Travel Companion Information. When you make a reservation for someone else through Expedia.co.uk, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.
Information from Other Sources. We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.
Social Media/Facebook. If you make use of any social media features on our website, the social media provider may send us information in line with their policies That information may include your name, profile picture, gender, friend lists and any other information you have chosen to make available. Information regarding hotel recommendations or any Expedia savings or discounts exchanged between you and your friends may also be shared. Please note that, if you have Facebook friends who are using Expedia, they may also have shared information about you with us through Facebook. If you wish to prevent that sharing, you can do so by editing your Facebook privacy settings or the relevant settings/preferences for other social media providers.
How we use your information
Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your travel-related interests. For example, if you search for a flight to New York on our website and have saved your itinerary or otherwise not yet booked your travel, we may send you an email message reminding you about your saved travel itinerary or about a special airfare to New York. Similarly, if you receive an email from us about New York travel and demonstrate an interest in New York hotels by affirmatively clicking on a link about New York hotels in the email, you may receive an email about New York hotel offers or other destination information. We believe these email messages will provide you with useful information about travel-related special offers available through our sites. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
Please review "Your choices with respect to the collection and use of your information" below to exercise your rights regarding email communications.
How you can access your information
You can access and update your contact information by visiting the My Profile page on the Expedia.co.uk website. You can close your Expedia.co.uk account by contacting us at the email address listed below or by going to the "Account Closure" page of My Profile. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for recordkeeping integrity.
If you do not hold an account with us or wish to contact us in relation to any personal information that is not displayed in your account, you may ask us to access, delete or modify the information that we hold about you by emailing us at the email address listed below.
Your choices with respect to the collection and use of your information
As discussed above, you can choose not to provide us with any information, although it may be needed to make travel bookings or to take advantage of certain features offered on Expedia.co.uk.
You also can add or update information and close your account as described above.
When you register as a member on Expedia.co.uk, you will be given a choice as to whether you want to receive email messages from us about Expedia special offers as well as email messages about products and services of selected third parties. As a registered Expedia.co.uk member, you can modify your choices at any time through the Email Settings of the My Profile page. You will also be given the same choices when you fill in any form on our website by which you provide your email address to us.
Whether registered as an Expedia.co.uk member or not, you also will be given the opportunity to unsubscribe from messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your Expedia.co.uk account or to your transactions on Expedia.co.uk, without offering you the opportunity to opt out of receiving them.
Social Media Services - You can choose to access certain third party social media websites and services (such as Facebook) through our site. When you do so, you are sharing information with those sites and the information you share will be governed by their privacy policies (including that the site may share information with us). You may be able to modify your privacy settings with these third party social media websites. Please refer to the relevant provider policies for more information.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from Expedia.co.uk, you will not be able to access portions of our site.
Display of tailored advertising/Your choices
Data collected by business partners and ad networks to serve you with relevant advertising. The advertisements you see on this website are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include (1) other Expedia Group companies; (2) business partners, who collect information when you view or interact with one of their advertisements on our sites; and (3) advertising networks, which collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your apparent interests. We do not permit these third parties to collect personal information about you (such as email address) on our site, nor do we share with them any personal information about you.
Data collected by companies that operate cookie-based exchanges to serve you with relevant advertising. Like other companies operating online, this site participates in cookie-based exchanges where anonymous information is collected about your browsing behavior through cookies and other technologies and segmented into different topics of interest (such as travel). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any such information about you on our site. Please click here to learn more about cookie-based exchanges, including how to access information about the topics of interest associated with cookies on your computer and how to decline participation in these programs.
How we protect your information
We want you to feel confident about using Expedia.co.uk to make hotel and travel bookings, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting personal information that is sensitive to you (e.g., credit card details) between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
External links and social plug-ins
This may also be the case when any part of the Expedia.co.uk website uses social plug-ins from other sites such as Facebook. Plug-ins such as Facebook's "Like" button, "Comments" and "Facebook Connect", can be identified by one of Facebook's logos, such as the "f" or "thumbs-up" icon, and in practice are like a little piece of Facebook embedded on the Expedia.co.uk website. (The list of Facebook social plug-ins and their icons can be found here.) We also offer the option to register with our website via the "Facebook Connect" Plug-in, which allows registered users of Facebook to register with our website by using their Facebook account data without entering the required data manually on our webpage. Instead, your email address and Facebook ID will be transferred from Facebook to us and stored by us. When you land on any web page that uses these plug-ins, your browser sends certain information to Facebook. As with other sites that use these plug-ins, Expedia does not control this data exchange. To learn more about the information that Facebook receives when you visit a web page with one of their plug-ins, we recommend that you visit Facebook's help center page.
FAQs on the transfer of air passenger information to the US authorities
Please see Annex 2 at this link.
Visiting our website from outside the United States
If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States. The data protection and other laws of the United States and other countries that your data may be transferred to might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
How you can contact us
Email: firstname.lastname@example.org We will do our best to respond to your request within 24 hours.
Call: Our customer service agents are ready to help with your Expedia travel needs or other questions seven days a week. You may call 0330 123 1235 (call cost from 10p/min) or from outside the UK on +44 (0) 28 90444609 (usual costs apply) from 8am - 10pm Monday to Friday, and 9am - 10pm on weekends to speak to a representative personally. In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.
Write: You may also write to Expedia, Inc., c/o PO Box 725, Belfast.BT1 3YL
Expedia, Inc., 333 108th Ave. NE, Bellevue, WA 98004 USA